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Airlines - UK - September 2011

A low-cost/no-frills airline (or LCC – Low-cost Carrier) is one that offers low fares by eliminating many traditional passenger services (eg free food onboard). Examples include easyJet and Ryanair. This type of airline contrasts with full-service airlines, which do offer such services, but charge higher fares (for example British Airways).

A charter airline is one on which seats are usually sold as part of a package holiday but any left over can be sold off to passengers booking independently. Examples include Thomson Airways and Thomas Cook Airlines. This is as opposed to scheduled airlines, where flights run to a set timetable with seats bought individually by passengers. This category encompasses both full-service and low-cost/no-frills airlines (so, for example, both British Airways and easyJet are scheduled airlines).

An adult, for the purposes of Mintel’s research, is anyone aged 16 or over.

The standard travel and tourism definitions used in the terminology of this report are as follows:

  • tourism is any travel, which involves an overnight stay away from home.
  • a holiday is a subjectively defined form of tourism, as defined by the tourist in response to surveys such as IPS or UKTS. A holiday can be distinguished from other leisure travel such as visits to friends and relatives (VFR) or shopping trips.
  • a long holiday is a holiday of four nights or more away from home; a short break is a holiday that involves one to three nights away from home.
  • short-haul refers to air holidays within Europe, dominated by flights to Mediterranean resorts but including the Canary Islands, which are treated as a part of the Spanish market. Long-haul, therefore, refers to holidays outside Europe.
  • an inclusive tour, or package holiday, is defined as the simultaneous sale of at least two elements of a holiday to the traveller: fares on public transport (eg flights) and commercial accommodation (eg hotel or self-catering apartment). Other elements, such as meals or excursions, are not essential to the definition of an inclusive tour. The term ‘all-inclusive’ is used to describe a special type of resort holiday in which food, drink, excursions and other services are provided as part of the total holiday cost.
  • an independent holiday is one in which the traveller organises and books transport and accommodation from separate sources (eg a Channel ferry crossing and a caravan site in France).
  • seator flight-only is a type of independent holiday, and the terms are used to denote holidays in which travellers only purchase a return fare and thereafter book their own accommodation, car hire etc.

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Table of contents

  1. Introduction

      • Definitions
        • Abbreviations
        • Executive Summary

            • The market
              • Figure 1: Volume forecast of all passengers uplifted, 2006-16
            • Home and away
              • Figure 2: Volume forecast of all passengers uplifted – international, 2006-16
              • Figure 3: Volume forecast of all passengers uplifted – domestic, 2006-16
            • Visits abroad fall 20% from peak
              • Figure 4: Visits abroad by UK residents, 2005-10
            • Market factors
              • Business travellers are more likely frequent fliers
                • Figure 5: Reason for air travel, by number of trips, 2010
              • Sea travel surge
                • Figure 6: Percentage share of all overseas visits, by travel mode, 2005-10
              • Domestic niche
                • Figure 7: Transport used on longest part of journey in UK, 2010
              • Companies, brands and innovation
                • easyJet growth continues
                  • Airline brand index
                    • Figure 8: Airline brand index, May 2011
                  • The consumer
                    • Figure 9: Air travel, June 2011
                  • Spain tops destinations
                    • Figure 10: Top destinations flown to in the three years ended June 2011
                  • Flying first choice
                    • Figure 11: Top five attitudes towards airlines, June 2011
                  • What we think
                  • Issues in the Market

                      • Will people have to pay more in order to fly in future?
                        • Can airlines rely on increased business travel to revive their fortunes?
                          • Where should LCCs look next to increase ancillary revenue?
                            • Is there a practical way for airlines to address continued demand for seating away from children?
                            • Future Opportunities

                                • Trend: Premiumisation and Indulgence
                                  • Trend: Transumers
                                  • Internal Market Environment

                                    • Key points
                                      • Percentage of fliers drops
                                        • Figure 12: Air travel in the last 12 months, 2006-10
                                        • Figure 13: Visits abroad by UK residents, 2005-10
                                        • Figure 14: Number of air journeys per year, 2006-10
                                      • Business means heavy flying
                                        • Figure 15: Reason for air travel, by number of trips, 2010
                                      • Airports and traffic
                                        • Figure 16: Passengers handled at BAA airports, 2007-10
                                      • Short-haul still top
                                        • Figure 17: Overseas journeys (all purposes), by region, 2005-10
                                        • Figure 18: Most popular overseas travel destinations for UK residents, 2005-10
                                      • Flight costs to climb
                                        • Figure 19: Air Passenger Duty, as of November 2010
                                        • Figure 20: Kerosene-type jet fuel monthly average spot price and $:£ monthly average spot exchange rate, 2006-Q2 2011
                                      • Ancillary revenues rise
                                        • Figure 21: Top 10 airlines, by ancillary revenue per passenger, 2010
                                        • Figure 22: Top 10 airlines, by ancillary revenue as percentage of total, 2010
                                    • Broader Market Environment

                                      • Key points
                                        • GDP growth grinding to a halt
                                          • Figure 23: GDP quarterly percentage change, Q1 2006-Q2 2011
                                          • Figure 24: GfK NOP Consumer Confidence Index, January 1988-July 2011
                                        • Older, working
                                          • Figure 25: Trends in the age structure of the UK population, by gender, 2006-16
                                          • Figure 26: Forecast adult population trends, by lifestage, 2006-16
                                        • Adding ABs
                                          • Figure 27: Forecast adult population trends, by socio-economic group, 2006-16
                                        • Online, onboard
                                          • Figure 28: Broadband penetration, by demographics, 2006-11
                                      • Competitive Context

                                        • Key points
                                          • Air travel dives
                                            • Figure 29: All overseas visits by air, sea and tunnel – volume, 2005-10
                                            • Figure 30: Percentage share of all overseas visits, by travel mode, 2005-10
                                          • High seas for holidays
                                            • Figure 31: All overseas holidays by air and sea and tunnel – volume, 2005-10
                                            • Figure 32: Percentage share of all overseas holidays, by travel mode, 2005-10
                                          • UK use low
                                            • Figure 33: Transport used on longest part of journey in UK, 2006-10
                                        • Who’s Innovating?

                                          • Key points
                                            • Ticketing
                                              • Onboard
                                                • Online
                                                  • Boarding
                                                    • Carry on
                                                      • Children
                                                        • Green
                                                          • Health
                                                            • Low-cost long-haul
                                                              • Aircraft
                                                              • Market Size and Forecast

                                                                • Key points
                                                                  • Flying low in 2010
                                                                    • Figure 34: Passengers uplifted, 2006-16
                                                                  • LCCs climb
                                                                    • Figure 35: Total passengers uplifted by UK airlines, low-cost and full-service, 2006-11
                                                                  • Fuel hits financials
                                                                    • Figure 36: Financial performance of UK airlines, 2005-09
                                                                  • Forecast
                                                                    • Figure 37: Volume forecast of all passengers uplifted, 2006-16
                                                                    • Figure 38: Volume forecast of all passengers uplifted – international, 2006-16
                                                                    • Figure 39: Volume forecast of all passengers uplifted – domestic, 2006-16
                                                                  • Forecast methodology
                                                                  • Segment Performance

                                                                    • Key points
                                                                      • Non-scheduled shrink
                                                                        • Figure 40: Passengers uplifted, scheduled vs non-scheduled flights, 2006-11
                                                                      • Slight shift to short-haul
                                                                        • Figure 41: Passengers uplifted to international destinations, short-haul vs long-haul, 2006-11
                                                                      • The economy drives economy class
                                                                        • Figure 42: Trends in class usually travel on flight, 2008-10
                                                                    • Market Share

                                                                      • Key points
                                                                        • easyJet adds each year
                                                                          • Figure 43: Passengers uplifted, by UK airlines, 2005-10
                                                                        • Ryanair reaches 270+
                                                                          • Figure 44: Number of active aircraft, by airline, 2010
                                                                      • Brand Research

                                                                        • Brand map
                                                                            • Figure 45: Attitudes towards and usage of airline brands, May 2011
                                                                          • Brand attitudes
                                                                            • Figure 46: Attitudes, by airline brand, May 2011
                                                                          • Brand personality
                                                                            • Figure 47: Airline brand personality – macro image, May 2011
                                                                            • Figure 48: Airline brand personality – micro image, May 2011
                                                                          • Correspondence analysis
                                                                            • Brand experience
                                                                              • Figure 49: Airline brand usage, May 2011
                                                                              • Figure 50: Satisfaction with various airline brands, May 2011
                                                                              • Figure 51: Consideration of airline brands, May 2011
                                                                              • Figure 52: Consumer perceptions of current airline brand performance, May 2011
                                                                              • Figure 53: Airline brand recommendation – Net Promoter Score, May 2011
                                                                            • Brand index
                                                                              • Figure 54: Airline brand index, May 2011
                                                                              • Figure 55: Airline brand index vs. recommendation, May 2011
                                                                            • Target group analysis
                                                                              • Figure 56: Target groups, May 2011
                                                                              • Figure 57: Airline brand usage, by target groups, May 2011
                                                                            • Group One – The Conformists
                                                                              • Group Two – Simply the Best
                                                                                • Group Three – Shelf Stalkers
                                                                                  • Group Four – Habitual Shoppers
                                                                                    • Group Five – The Individualists
                                                                                    • Companies and Products

                                                                                        • Virgin Atlantic Airways
                                                                                            • Figure 58: Key financials for Virgin Atlantic Airways Ltd, 2009 and 2010
                                                                                          • Thomson Airways
                                                                                              • Figure 59: Key financials for TUI Plc – UK & Ireland market, 2009 and 2010
                                                                                            • Thomas Cook Airlines
                                                                                                • Figure 60: Key financials for Thomas Cook Group Plc – UK & Ireland, India and the Middle East segment, 2009 and 2010
                                                                                              • Ryanair
                                                                                                • Figure 61: Key financials for Ryanair, 2010 and 2011
                                                                                              • Monarch Airlines
                                                                                                  • Figure 62: Key financials for Monarch Airlines, 2009 and 2010
                                                                                                • Jet2
                                                                                                    • Figure 63: Key financials for Jet2, 2009 and 2010
                                                                                                  • Flybe
                                                                                                      • Figure 64: Key financials for Flybe, 2010 and 2011
                                                                                                    • easyJet
                                                                                                        • Figure 65: Key financials for easyJet, 2009 and 2010
                                                                                                        • Figure 66: List of new routes announced by easyJet for 2011 (as of June 2011)
                                                                                                      • British Midland International (bmi)
                                                                                                        • British Airways
                                                                                                            • Figure 67: Key financials for British Airways, 2010
                                                                                                        • Airlines Used

                                                                                                          • Key points
                                                                                                            • easyJet takes top spot
                                                                                                              • Figure 68: Airlines flown with, June 2011
                                                                                                            • More money, more flying
                                                                                                            • Destinations Flown To

                                                                                                              • Key points
                                                                                                                • The plane to Spain
                                                                                                                  • Figure 69: Destinations flown to, June 2011
                                                                                                                • Who goes where
                                                                                                                  • Whose go where
                                                                                                                    • Figure 70: Destinations flown to, by most popular airlines flown with, June 2011
                                                                                                                • Air Experience

                                                                                                                  • Key points
                                                                                                                    • Happy fliers
                                                                                                                      • Figure 71: Percentage of consumers agreeing/disagreeing that they were happy flying with each airline, June 2011
                                                                                                                    • Little change year on year
                                                                                                                      • Figure 72: Change in percentage of consumers agreeing that they were happy flying with each airline, June 2010-June 2011
                                                                                                                      • Figure 73: Change in percentage of consumers disagreeing that they were happy flying with each airline, June 2010-June 2011
                                                                                                                  • What People Think of Airlines and Flying

                                                                                                                    • Key points
                                                                                                                      • Flying first
                                                                                                                        • Figure 74: Attitudes towards airlines, June 2011
                                                                                                                      • Flying faster
                                                                                                                        • Price priority
                                                                                                                          • Future plans
                                                                                                                            • Liking LCCs
                                                                                                                              • Airlines and attitudes
                                                                                                                                • Figure 75: Attitudes towards airlines, by most popular airlines flown with, June 2011
                                                                                                                              • Green concerns not distanced
                                                                                                                                • Figure 76: Attitudes towards airlines, by most popular destinations flown to, June 2011
                                                                                                                            • In-flight ‘Extras’

                                                                                                                              • Key points
                                                                                                                                • Seat choice for short-haul, legroom for long
                                                                                                                                  • Figure 77: Most important extras in flights, June 2011
                                                                                                                                • Get on board
                                                                                                                                  • Figure 78: Most important extras in flights, December 2009 vs June 2011
                                                                                                                                • Women, men, old and young
                                                                                                                                • Targeting Opportunities

                                                                                                                                  • Key points
                                                                                                                                    • Target groups
                                                                                                                                      • Figure 79: Airlines and flying target groups, June 2011
                                                                                                                                    • No Frills Fans
                                                                                                                                      • Demographic profile
                                                                                                                                        • Marketing message
                                                                                                                                          • Price Not Prioritised
                                                                                                                                            • Demographic profile
                                                                                                                                              • Marketing message
                                                                                                                                                • Holiday Fliers
                                                                                                                                                  • Demographic profile
                                                                                                                                                    • Marketing message
                                                                                                                                                      • Non Frequent Fliers
                                                                                                                                                        • Demographic profile
                                                                                                                                                          • Marketing message
                                                                                                                                                          • Appendix – Internal Market Environment

                                                                                                                                                              • Figure 80: Trends in regions travelled by air, by purpose, 2007-10
                                                                                                                                                          • Appendix – Market Size and Forecast

                                                                                                                                                              • Figure 81: All passengers uplifted, market volume and forecast, best and worst case scenarios, 2011-16
                                                                                                                                                              • Figure 82: All passengers uplifted - international, market volume and forecast, best and worst case scenarios, 2011-16
                                                                                                                                                              • Figure 83: All passengers uplifted - domestic, market volume and forecast, best and worst case scenarios, 2011-16
                                                                                                                                                          • Appendix – Brand Research

                                                                                                                                                              • Figure 84: Brand usage, airlines, May 2011
                                                                                                                                                              • Figure 85: Brand commitment, airlines, May 2011
                                                                                                                                                              • Figure 86: Brand momentum, airlines, May 2011
                                                                                                                                                              • Figure 87: Brand diversity, airlines, May 2011
                                                                                                                                                              • Figure 88: Brand satisfaction, airlines, May 2011
                                                                                                                                                              • Figure 89: Brand recommendation, airlines, May 2011
                                                                                                                                                              • Figure 90: Brand attitude, airlines, May 2011
                                                                                                                                                              • Figure 91: Brand image – macro image, airlines, May 2011
                                                                                                                                                              • Figure 92: Brand image – micro image, airlines, May 2011
                                                                                                                                                              • Figure 93: Profile of brand research target groups, by demographics, May 2011
                                                                                                                                                              • Figure 94: Psychographic segmentation, by brand research target group, May 2011
                                                                                                                                                              • Figure 95: Brand usage, by brand research target group, May 2011
                                                                                                                                                            • Brand index
                                                                                                                                                              • Figure 96: Brand index, airlines, May 2011
                                                                                                                                                          • Appendix – Airlines Used

                                                                                                                                                              • Figure 97: Most popular airlines flown with, by demographics, June 2011
                                                                                                                                                              • Figure 98: Next most popular airlines flown with, by demographics, June 2011
                                                                                                                                                              • Figure 99: Other airlines flown with, by demographics, June 2011
                                                                                                                                                              • Figure 100: Least popular airlines flown with, by demographics, June 2011
                                                                                                                                                              • Figure 101: Most popular airlines flown with, economy (including ‘premium economy’ or equivalent), by demographics, June 2011
                                                                                                                                                              • Figure 102: Next most popular airlines flown with, economy (including ‘premium economy’ or equivalent), by demographics, June 2011
                                                                                                                                                              • Figure 103: Other airlines flown with, economy (including ‘premium economy’ or equivalent), by demographics, June 2011
                                                                                                                                                              • Figure 104: Least popular airlines flown with, economy (including ‘premium economy’ or equivalent), by demographics, June 2011
                                                                                                                                                          • Appendix – Destinations Flown To

                                                                                                                                                              • Figure 105: Destinations flown to, by next most popular airlines flown with, June 2011
                                                                                                                                                              • Figure 106: Destinations flown to, by other airlines flown with, June 2011
                                                                                                                                                              • Figure 107: Destinations flown to, by least popular airlines flown with, June 2011
                                                                                                                                                              • Figure 108: Most popular destinations flown to, by demographics, June 2011
                                                                                                                                                              • Figure 109: Next most popular destinations flown to, by demographics, June 2011
                                                                                                                                                              • Figure 110: Other destinations flown to, by demographics, June 2011
                                                                                                                                                              • Figure 111: Least popular destinations flown to, by demographics, June 2011
                                                                                                                                                          • Appendix – Air Experience

                                                                                                                                                              • Figure 112: Most popular airlines by percentage of all fliers that had used each airline and agreed they were happy with the experience, by demographics, June 2011
                                                                                                                                                              • Figure 113: Next most popular airlines by percentage of all fliers that had used each airline and agreed they were happy with the experience, by demographics, June 2011
                                                                                                                                                              • Figure 114: Other airlines by percentage of all fliers that had used each airline and agreed they were happy with the experience, by demographics, June 2011
                                                                                                                                                              • Figure 115: Least popular airlines by percentage of all fliers that had used each airline and agreed they were happy with the experience, by demographics, June 2011
                                                                                                                                                          • Appendix – What People Think of Airlines and Flying

                                                                                                                                                              • Figure 116: Attitudes towards airlines, by next most popular airlines flown with, June 2011
                                                                                                                                                              • Figure 117: Attitudes towards airlines, by other airlines flown with, June 2011
                                                                                                                                                              • Figure 118: Attitudes towards airlines, by least popular airlines flown with, June 2011
                                                                                                                                                              • Figure 119: Attitudes towards airlines, by next most popular destinations flown to, June 2011
                                                                                                                                                              • Figure 120: Attitudes towards airlines, by other destinations flown to, June 2011
                                                                                                                                                              • Figure 121: Attitudes towards airlines, by least popular destinations flown to, June 2011
                                                                                                                                                              • Figure 122: Most popular attitudes towards airlines, by demographics, June 2011
                                                                                                                                                              • Figure 123: Next most popular attitudes towards airlines, by demographics, June 2011
                                                                                                                                                              • Figure 124: Other attitudes towards airlines, by demographics, June 2011
                                                                                                                                                          • Appendix – In-flight ‘Extras’

                                                                                                                                                              • Figure 125: Most important extras in flights, by most popular airlines flown with, June 2011
                                                                                                                                                              • Figure 126: Most important extras in flights, by next most popular airlines flown with, June 2011
                                                                                                                                                              • Figure 127: Most important extras in flights, by other airlines flown with, June 2011
                                                                                                                                                              • Figure 128: Most important extras in flights, by least popular airlines flown with, June 2011
                                                                                                                                                              • Figure 129: Most important extras in flights, by most popular destinations flown to, June 2011
                                                                                                                                                              • Figure 130: Most important extras in flights, by next most popular destinations flown to, June 2011
                                                                                                                                                              • Figure 131: Most important extras in flights, by other destinations flown to, June 2011
                                                                                                                                                              • Figure 132: Most important extras in flights, by least popular destinations flown to, June 2011
                                                                                                                                                              • Figure 133: Most important extras in flights, by most popular attitudes towards airlines, June 2011
                                                                                                                                                              • Figure 134: Most important extras in flights, by next most popular attitudes towards airlines, June 2011
                                                                                                                                                              • Figure 135: Most important extras in flights, by other attitudes towards airlines, June 2011
                                                                                                                                                              • Figure 136: Most important extras in flights, by least popular attitudes towards airlines, June 2011
                                                                                                                                                              • Figure 137: Most popular extras in flight length under four hours, by demographics, June 2011
                                                                                                                                                              • Figure 138: Next most popular extras in flight length under four hours, by demographics, June 2011
                                                                                                                                                              • Figure 139: Other extras in flight length under four hours, by demographics, June 2011
                                                                                                                                                              • Figure 140: Least popular extras in flight length under four hours, by demographics, June 2011
                                                                                                                                                              • Figure 141: Most popular extras in flight length over four hours, by demographics, June 2011
                                                                                                                                                              • Figure 142: Next most popular extras in flight length over four hours, by demographics, June 2011
                                                                                                                                                              • Figure 143: Other extras in flight length over four hours, by demographics, June 2011
                                                                                                                                                          • Appendix – Targeting Opportunities

                                                                                                                                                              • Figure 144: Attitudes towards airlines, by target groups, June 2011
                                                                                                                                                              • Figure 145: Airlines flown with, by target groups, June 2011
                                                                                                                                                              • Figure 146: Destinations flown to, by target groups, June 2011
                                                                                                                                                              • Figure 147: Percentage of consumers agreeing that they were happy flying with each airline, by target groups, June 2011
                                                                                                                                                              • Figure 148: Most important extras in flights, by target groups, June 2011
                                                                                                                                                              • Figure 149: Target groups, by demographics, June 2011

                                                                                                                                                          Companies Covered

                                                                                                                                                          • Aer Lingus Group Plc
                                                                                                                                                          • Air Berlin GmbH & Co. Luftverkehrs KG
                                                                                                                                                          • Air China Ltd.
                                                                                                                                                          • Air France
                                                                                                                                                          • Air France-KLM Group
                                                                                                                                                          • Air Travel Organisers' Licensing (ATOL)
                                                                                                                                                          • AirAsia
                                                                                                                                                          • Alaska Air Group Inc.
                                                                                                                                                          • Aldi Stores Ltd (UK & Ireland)
                                                                                                                                                          • Allegiant Travel Company
                                                                                                                                                          • AMR Corporation (American Airlines)
                                                                                                                                                          • Asda Group Ltd
                                                                                                                                                          • Bank of England
                                                                                                                                                          • British Airport Authority
                                                                                                                                                          • British Airways Plc
                                                                                                                                                          • British Midland Airways Ltd
                                                                                                                                                          • British Sky Broadcasting Group plc (BSkyB)
                                                                                                                                                          • Cathay Pacific Airways Limited
                                                                                                                                                          • Civil Aviation Authority
                                                                                                                                                          • Co-operative Group
                                                                                                                                                          • Competition Commission
                                                                                                                                                          • Continental Airlines Inc.
                                                                                                                                                          • Cosmos Group (Globus group of companies)
                                                                                                                                                          • Cyprus Airways
                                                                                                                                                          • Dart Group PLC
                                                                                                                                                          • Delta Air Lines, Inc.
                                                                                                                                                          • Deutsche Bahn
                                                                                                                                                          • Deutsche Bank AG
                                                                                                                                                          • Deutsche Lufthansa AG
                                                                                                                                                          • Emirates
                                                                                                                                                          • Etihad Airways
                                                                                                                                                          • Eurostar UK Ltd
                                                                                                                                                          • Federal Aviation Administration (FAA)
                                                                                                                                                          • Ferrari S.p.A.
                                                                                                                                                          • Finnair Oyj
                                                                                                                                                          • First Choice Holidays & Flights Ltd
                                                                                                                                                          • FlyBE
                                                                                                                                                          • Freeview
                                                                                                                                                          • Galileo International Inc.
                                                                                                                                                          • Gfk NOP
                                                                                                                                                          • Goldman Sachs Group, Inc., The
                                                                                                                                                          • Government Actuary's Department (GAD)
                                                                                                                                                          • Groupon, Inc.
                                                                                                                                                          • Gulf Air
                                                                                                                                                          • HM Revenue & Customs
                                                                                                                                                          • Iberia, Líneas Aéreas de España SA
                                                                                                                                                          • International Air Transport Association
                                                                                                                                                          • J. Sainsbury
                                                                                                                                                          • Jet Airways (India) Ltd
                                                                                                                                                          • Jet2.com
                                                                                                                                                          • JetBlue Airways Corporation
                                                                                                                                                          • Kantar Media
                                                                                                                                                          • Lidl (UK)
                                                                                                                                                          • London Stock Exchange plc
                                                                                                                                                          • Major League Baseball
                                                                                                                                                          • Malaysia Airlines
                                                                                                                                                          • Marks & Spencer
                                                                                                                                                          • Monarch Travel Group
                                                                                                                                                          • Morgan Stanley
                                                                                                                                                          • MyTravel Group plc
                                                                                                                                                          • Netto Foodstores Ltd
                                                                                                                                                          • Office of Fair Trading
                                                                                                                                                          • Oman Air
                                                                                                                                                          • Research in Motion Uk Ltd.
                                                                                                                                                          • Ryanair Holdings plc
                                                                                                                                                          • SAS AB
                                                                                                                                                          • Scandinavian Airlines
                                                                                                                                                          • Singapore Airlines Ltd
                                                                                                                                                          • Skyscanner Ltd
                                                                                                                                                          • Southwest Airlines Co.
                                                                                                                                                          • Spirit Airlines Inc.
                                                                                                                                                          • Star Alliance
                                                                                                                                                          • T-Mobile (UK) Ltd
                                                                                                                                                          • Tesco Plc
                                                                                                                                                          • The International Consolidated Airlines Group
                                                                                                                                                          • Thomas Cook Group PLC
                                                                                                                                                          • Thomson Holidays
                                                                                                                                                          • TUI Travel PLC
                                                                                                                                                          • Twitter, Inc.
                                                                                                                                                          • U.S. Department of Transportation
                                                                                                                                                          • UAL Corporation (United Airlines)
                                                                                                                                                          • United Continental Holdings, Inc.
                                                                                                                                                          • Virgin Atlantic Airways Limited
                                                                                                                                                          • Virgin Group Ltd.
                                                                                                                                                          • Virgin Media Ltd
                                                                                                                                                          • Virgin Mobile
                                                                                                                                                          • VisitBritain
                                                                                                                                                          • Vodafone Group Plc (UK)
                                                                                                                                                          • Waitrose
                                                                                                                                                          • Wm Morrison Supermarkets
                                                                                                                                                          • YouTube, Inc.

                                                                                                                                                          Airlines - UK - September 2011

                                                                                                                                                          £1,995.00 (Excl.Tax)