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Airport Catering - UK - February 2010

  • Retailers continue to represent the main competition to airport caterers:. Seven million consumers have purchased food and/or drink from a retailer, such as newsagent, convenience store or M&S Food, at an airport in the last 12 months.
  • People believe that food at airports is too expensive and of low quality. Despite prices being contractual, controlled and linked to the high street, nearly 15 million people see airport food as being too expensive and 9 million argue that the quality isn’t very good.
  • Some 9 million consumers only buy food at an airport to refuel.
  • Although many consumers, particularly low-cost airline passengers, may be anxious to get to the front of the boarding queue, the majority of passengers do have time to buy food & drink at airports. Only 3.5 million people say that time constraints stop them from spending on food & drink at airports, suggesting stress rather than time constraints limits their purchases.
  • Seven million consumers dislike the food served on planes, representing an obvious target market for airport caterers. Appealing to these consumers should involve visual prompts, such as packed lunch-type products and a focus on carry-on packaging concepts.
  • As air travel has become more and more commonplace, so the notion of a holiday starting once the holidaymaker has reached the airport has decreased over time. Only one in ten consumers feel they have already started their holiday at the airport.

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Table of contents

  1. Issues in the Market

      • Definition
        • Consumer research
          • Abbreviations
          • Future Opportunities

              • Family holiday, not family nightmare
                • Plan your (airport) itinerary
                  • Modernising the venue format…while pressing nostalgic buttons
                    • Flying back a few decades
                    • Market in Brief

                      • Unique market conditions
                        • Impact of the recession
                          • Figure 1: Trends in products bought at an airport, 2008 and 2009
                        • Market size and forecast
                          • In-house versus high street brands
                            • Consumer habits and attitudes
                            • Internal Market Environment

                              • Key points
                                • Passenger numbers fell in 2009
                                  • Figure 2: Trends in UK airport passenger numbers, 2002-09
                                  • Figure 3: Airport passengers, by airport, 2001 and 2009
                                • Competition Commission review of UK airport ownership
                                  • Airport expansion
                                    • Impact of low-cost carriers
                                      • Figure 4: Scheduled passengers carried, by main low-cost airlines, 2001-09
                                    • No-frills trend continues
                                      • The profile of airport passengers
                                        • Figure 5: Demographic profile of passengers at select BAA airports, 2009
                                        • Figure 6: Trends in reasons for travel, 2007-09
                                      • Industrial relations
                                      • Broader Market Environment

                                        • Key points
                                          • Economic factors
                                            • Figure 7: GDP, PDI, consumer expenditure and savings, at constant 2004 prices, 2004-14
                                            • Figure 8: Trends in consumer confidence, May 2008-November 2009
                                            • Figure 9: Trends in how respondents would describe their financial situation, February-November 2009
                                          • Demographic factors
                                            • Figure 10: Forecast adult population trends, by lifestage, 2004-14
                                          • Eating out market
                                            • Figure 11: UK eating out market size and forecast, 2004-14
                                            • Figure 12: Trends in what extra money is spent on, December 2009
                                        • Competitive Context

                                          • Key point
                                            • Competition from airport retailers
                                              • Figure 13: Types of outlets visited at UK airport terminals, December 2009
                                          • Strengths and Weaknesses in the Market

                                            • Strengths
                                              • Weaknesses
                                              • Who’s Innovating?

                                                • Key points
                                                  • New outlets
                                                    • New product launches
                                                      • New schemes
                                                      • Market Size and Forecast

                                                        • Key points
                                                          • Past performance
                                                            • Figure 14: The UK airport catering market and forecast, 2004-14
                                                          • Factors used in forecast
                                                          • Market Share

                                                            • Key points
                                                              • Figure 15: Catering outlets in BAA airports, 2009
                                                          • Companies and Products

                                                            • Key points
                                                              • Figure 16: Airport catering operators and brands, 2009
                                                            • Major players
                                                              • JD Wetherspoon plc
                                                                  • Figure 17: JD Wetherspoon Plc: Airport catering operations, by brand, airport and location, 2009
                                                                • Ponti’s Group Ltd
                                                                    • Figure 18: Ponti’s Group Ltd: Airport catering operations, by brand, airport and location, 2009
                                                                    • Figure 19: Ponti's Group Limited financials, 2008 and 2009
                                                                  • Select Service Partner
                                                                      • Figure 20: Select Service Partner: Airport catering operations, by brand, airport and location, December 2009
                                                                    • The Restaurant Group plc
                                                                        • Figure 21: TRG Concessions: Airport catering brands, by category, 2009
                                                                        • Figure 22: The Restaurant Group: Airport catering operations, by brand, airport and location, December 2009
                                                                        • Figure 23: Financials for TRG Concessions, 2007 and 2008
                                                                        • Figure 24: Half-year financials (unaudited) for TRG Concessions, 2008 and 2009
                                                                      • Whitbread plc
                                                                          • Figure 25: Whitbread Plc: Airport catering operations, by brand, airport and location, December 2009
                                                                      • Where do People Buy Food and Drink from in Airports?

                                                                        • Key points
                                                                          • Types of outlet visited
                                                                            • Figure 26: Types of outlets visited at UK airport terminals, December 2009
                                                                          • Convenience stores encroaching on catering sales
                                                                            • Boredom factor
                                                                              • Preferences of different demographics
                                                                                • Other brands consumers would like to see at airports
                                                                                • How Much do People Spend on Catering in Airports?

                                                                                  • Key points
                                                                                    • How much do people spend on catering at airports?
                                                                                      • Figure 27: Spend per visit, December 2009
                                                                                    • Children drive food/beverage expenditure at airports
                                                                                    • What do People Think About Airport Catering?

                                                                                      • Key points
                                                                                        • What do people think about airport catering?
                                                                                          • Figure 28: Attitudes towards catering in airports, December 2009
                                                                                        • Expense
                                                                                          • Don’t like food on planes
                                                                                            • When does the holiday start?
                                                                                              • Routines
                                                                                                • Time constraints
                                                                                                  • Could offering a service of pre-ordered food/drink bolster sales?
                                                                                                    • Third age least impressed with airport catering
                                                                                                    • Airport Catering Targeting Opportunities

                                                                                                      • Key points
                                                                                                        • Figure 29: Airport catering target groups, December 2009
                                                                                                      • Retired and Remote
                                                                                                        • Family Flyers
                                                                                                          • Enthusiastic Diners
                                                                                                            • Unengaged
                                                                                                            • Appendix – Where do People Buy Food and Drink from in Airports?

                                                                                                                • Figure 30: Most popular types of outlets visited at UK airport terminals, by detailed demographics, December 2009
                                                                                                                • Figure 31: Next most popular types of outlets visited at UK airport terminals, by detailed demographics, December 2009
                                                                                                                • Figure 32: Types of outlets visited at UK airport terminals, by types of outlets visited at UK airport terminals, December 2009
                                                                                                            • Appendix – How Much do People Spend on Catering in Airports?

                                                                                                                • Figure 33: Spend per visit, by detailed demographics, December 2009
                                                                                                                • Figure 34: Spend per visit, by types of outlets visited at UK airports, December 2009
                                                                                                            • Appendix – What do People Think About Airport Catering?

                                                                                                                • Figure 35: Most popular attitudes towards catering in airports, by detailed demographics, December 2009
                                                                                                                • Figure 36: Next most popular attitudes towards catering in airports, by detailed demographics, December 2009
                                                                                                                • Figure 37: Most popular attitudes towards catering in airports, by types of outlets visited, December 2009
                                                                                                                • Figure 38: Next most popular attitudes towards catering in airports, by types of outlets visited, December 2009
                                                                                                                • Figure 39: Most popular attitudes towards catering in airports, by spend per visit, December 2009
                                                                                                                • Figure 40: Next most popular attitudes towards catering in airports, by spend per visit, December 2009
                                                                                                                • Figure 41: Spend per visit, by attitudes towards catering in airports, December 2009
                                                                                                                • Figure 42: Most popular attitudes towards catering in airports, by attitudes towards catering in airports, December 2009
                                                                                                                • Figure 43: Next most popular attitudes towards catering in airports, by attitudes towards catering in airports, December 2009
                                                                                                            • Appendix – Airport Catering Targeting Opportunities

                                                                                                                • Figure 44: Airport catering target groups, by detailed demographics, December 2009
                                                                                                                • Figure 45: Airport catering target groups, by types of outlets visited, December 2009
                                                                                                                • Figure 46: Airport catering target groups, by spend per visit, December 2009
                                                                                                                • Figure 47: Airport catering target groups, by attitudes towards catering in airports, December 2009

                                                                                                            Companies Covered

                                                                                                            • Alliance Boots
                                                                                                            • Alpha Airports Group plc
                                                                                                            • AMT Coffee
                                                                                                            • Asda Group Ltd
                                                                                                            • Autogrill
                                                                                                            • Blubeckers Limited
                                                                                                            • Brasserie Chez Gerard
                                                                                                            • British Airport Authority
                                                                                                            • British Airways Plc
                                                                                                            • British Market Research Bureau (BMRB)
                                                                                                            • Burger King UK Ltd
                                                                                                            • Café Ritazza
                                                                                                            • Caffé Nero Group Plc
                                                                                                            • Carlsberg UK Ltd
                                                                                                            • Carluccio's
                                                                                                            • Caviar House & Prunier (UK) Ltd
                                                                                                            • Chiquito
                                                                                                            • Civil Aviation Authority
                                                                                                            • Clapham House Group Plc
                                                                                                            • Co-operative Group
                                                                                                            • Compass Group Plc
                                                                                                            • Competition Commission
                                                                                                            • Condé Nast Publications Inc.
                                                                                                            • Costa
                                                                                                            • Credit Suisse Group
                                                                                                            • Deutsche Lufthansa AG
                                                                                                            • Diageo UK
                                                                                                            • Domino's Pizza UK & IRL, plc
                                                                                                            • Duke Street Capital
                                                                                                            • EQT Partners AB
                                                                                                            • Est-Caffe
                                                                                                            • Eurest
                                                                                                            • Frankie & Benny's
                                                                                                            • Freeview
                                                                                                            • Garfunkel's
                                                                                                            • Gfk NOP
                                                                                                            • Gordon Ramsay Holdings
                                                                                                            • Gourmet Burger Kitchen
                                                                                                            • Government Actuary's Department (GAD)
                                                                                                            • Greggs Plc
                                                                                                            • Harry Ramsden's
                                                                                                            • Hasbro UK Ltd
                                                                                                            • Itsu
                                                                                                            • J. Sainsbury
                                                                                                            • JD Wetherspoon
                                                                                                            • Joe's Kitchen
                                                                                                            • Kellogg Company of GB Limited
                                                                                                            • Krispy Kreme UK
                                                                                                            • LeapFrog Enterprises Inc.
                                                                                                            • Leon
                                                                                                            • London Stock Exchange plc
                                                                                                            • Luigi Lavazza SpA
                                                                                                            • Market & Opinion Research International (MORI)
                                                                                                            • Marks & Spencer
                                                                                                            • McDonald's Restaurants Limited (UK)
                                                                                                            • Millies Cookies (Retail) Ltd
                                                                                                            • Nintendo UK Entertainment Ltd
                                                                                                            • Pizza Hut
                                                                                                            • PizzaExpress Limited
                                                                                                            • Ponti's Group
                                                                                                            • Pret A Manger
                                                                                                            • Rainforest Alliance
                                                                                                            • Ryanair Holdings plc
                                                                                                            • Select Service Partner
                                                                                                            • SOHO Coffee
                                                                                                            • Starbucks Coffee Company UK Ltd
                                                                                                            • Tesco Plc
                                                                                                            • TGI Friday's
                                                                                                            • The Restaurant Group plc
                                                                                                            • Tootsies Restaurants Ltd
                                                                                                            • Twitter, Inc.
                                                                                                            • Upper Crust Products Ltd
                                                                                                            • Virgin Atlantic Airways Limited
                                                                                                            • Virgin Trains
                                                                                                            • Wagamama Ltd
                                                                                                            • Waitrose
                                                                                                            • West Cornwall Cornish Pasty Company
                                                                                                            • WH Smith PLC
                                                                                                            • Whitbread PLC
                                                                                                            • Wm Morrison Supermarkets
                                                                                                            • Yo! Sushi

                                                                                                            Airport Catering - UK - February 2010

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