Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept & Close

Beauty and Personal Care Retailing - UK - January 2018

“The UK beauty and personal care market remains challenging, as weak growth in personal care continues to hinder growth in the wider market. Meanwhile, the beauty segment is driving the market, boosted by make-up and skincare trends. Many of the health and beauty specialists have reacted to these trends and as a result are capturing engaged BPC shoppers, whilst retailers that typically target those looking for everyday toiletries are struggling to grow share as the downward pressure on pricing has been sustained.”
– Samantha Dover, Retail Analyst

This Report looks at the following areas:

  • Smaller, niche specialists gain momentum
  • Downward pressure on pricing continues
  • The best way to capture today’s beauty consumer

What you get

What's included

Why buy from us?

Succeed

Our reports will provide you with market data, consumer research and competitive intelligence to succeed in your market.

Instant Access

Buy now and you'll have instant access to the information you need to make the right decisions.

Opportunities

Find out what's next in the markets that matter to you: where opportunities lie and what challenges you will face.

Trusted

A business Superbrand, Mintel is a source you can trust. We have been defining and refining the Market Intelligence mix since 1972.

Table of contents

  1. Overview

    • What you need to know
      • Products covered in this Report
      • Executive Summary

          • The market
            • Consumer spending on BPC items continues to rise
              • Figure 1: Market size and forecast for consumer spending on beauty and personal care products (including VAT), 2012-22
            • Health and beauty specialists outperforming the market
              • Figure 2: Health and beauty specialists’ sales (including VAT), 2012-22
            • Rising inflation puts pressure on UK consumers
              • Figure 3: Real wage growth – Average weekly earnings vs inflation, January 2014-October 2017
            • An ageing population threatens growth in the market
              • Companies and brands
                • Specialist retailers strengthen position in the BPC market
                  • Figure 4: Estimated distribution of spending on beauty and personal care products, 2017
                • Boots continues to struggle, whilst Superdrug excels
                  • Market leaders struggle to grow market share
                    • Online sales forecast to reach £1.4 billion by 2022
                      • Beauty retailers investing in store experience
                        • Advertising expenditure thought to have fallen in 2017
                          • Boots and Superdrug benefit from high levels of trust
                            • Figure 5: Attitudes towards and usage of selected brands, November 2017
                          • The consumer
                            • Most consumers shop for beauty or personal care
                              • Figure 6: Beauty and personal care products purchased, October 2017
                            • Tendency for trading up in the fragrance market is high
                              • Figure 7: Beauty and personal care brand types purchased, October 2017
                            • In-store remains the preferred channel for BPC shoppers
                              • Figure 8: How beauty and personal care products were purchased, October 2017
                            • Supermarkets most used retailer, but specialists capture higher-spending customers
                              • Figure 9: Where beauty and personal care products were purchased, October 2017
                            • Low prices are a priority, but brands are important too
                              • Figure 10: Important factors when buying beauty and personal care products, October 2017
                            • More product recommendations wanted online
                              • Figure 11: Interest in online innovations, October 2017
                            • In-store food and drink facilities are most popular when shopping for beauty and personal care
                              • Figure 12: Interest in in-store innovations, October 2017
                            • Most consumers want to browse without help from store staff
                              • Figure 13: Attitudes towards buying beauty and personal care, October 2017
                            • What we think
                            • Issues and Insights

                              • Smaller, niche specialists gain momentum
                                • The facts
                                  • The implications
                                    • Downward pressure on pricing continues
                                      • The facts
                                        • The implications
                                          • The best way to capture today’s beauty consumer
                                            • The facts
                                              • The implications
                                              • The Market – What You Need to Know

                                                • BPC market grows 1.4% in 2017
                                                  • Beauty continues to outperform personal care
                                                    • Sales through specialists forecast to rise 3.6% in 2018
                                                      • Pressure on UK consumer incomes
                                                        • Retailers need to respond to an ageing population
                                                          • Beauty trends shaping the market
                                                          • Market Size and Forecast

                                                            • Sales of beauty and personal care set to reach £10.1 billion
                                                              • Figure 14: Market size and forecast for consumer spending on beauty and personal care products (including VAT), 2012-22
                                                              • Figure 15: Market size and forecast for consumer spending on beauty and personal care products (including VAT), at current and constant prices, 2012-22
                                                            • Forecast methodology
                                                            • Market Segmentation

                                                              • Beauty continues to see strong growth
                                                                • Figure 16: Market size and forecast for consumer spending on beauty products (including VAT), 2012-22
                                                                • Figure 17: Market size and forecast for consumer spending on beauty products (including VAT), at current and constant prices, 2012-22
                                                              • Beauty category performance
                                                                • Figure 18: Consumer spending on beauty products (including VAT), by category, 2015-17
                                                              • Colour cosmetics
                                                                • Fragrances
                                                                  • Facial skincare
                                                                    • Body, hand and footcare
                                                                      • Personal care market less robust
                                                                        • Figure 19: Market size and forecast for consumer spending on personal care products (including VAT), 2012-22
                                                                        • Figure 20: Market size and forecast for consumer spending on personal care products (including VAT), at current and constant prices, 2012-22
                                                                      • Personal care category performance
                                                                        • Figure 21: Consumer spending on personal care products (including VAT), by category, 2015-17
                                                                      • Haircare
                                                                        • Oral hygiene
                                                                          • Soap, bath and shower
                                                                            • Shaving and hair removal
                                                                              • Deodorants and body spray
                                                                                • Suncare
                                                                                  • Hair colourants
                                                                                    • ONS consumer spending on personal care items
                                                                                      • Figure 22: Total consumer spending on personal care items (including VAT), 2012-16
                                                                                    • Forecast methodology
                                                                                    • Sector Size and Forecast

                                                                                      • BPC specialists performing well
                                                                                        • Figure 23: Health and beauty specialists’ sales (including VAT), 2012-22
                                                                                        • Figure 24: Health and beauty specialists’ sales (including VAT), at current and constant prices, 2012-22
                                                                                      • Notes on Mintel’s sector size
                                                                                        • Outlet and enterprise numbers
                                                                                          • Figure 25: Health and beauty specialists’ outlet numbers, 2013-17
                                                                                          • Figure 26: Health and beauty specialists’ enterprise numbers, 2013-17
                                                                                        • Forecast methodology
                                                                                        • Market Drivers

                                                                                          • Consumer spending power under pressure…
                                                                                            • Figure 27: Real wage growth – Average weekly earnings vs inflation, January 2014-October 2017
                                                                                          • …but personal care inflation remains low
                                                                                            • Figure 28: Annual percentage change in consumer prices, October 2016-October 2017
                                                                                          • A decline in consumer confidence
                                                                                            • Figure 29: Consumers’ future financial confidence, January 2009-October 2017
                                                                                          • Priorities in disposable income
                                                                                            • Figure 30: Trends in what extra money is spent on, October 2017
                                                                                          • Changes in the structure of the UK population
                                                                                            • Figure 31: Trends in the age structure of the UK population, 2016-26
                                                                                            • Figure 32: Trends in the age structure of the UK population, 2016-26
                                                                                          • Consumers spending more online
                                                                                            • Figure 33: Online purchasing levels in the past year, by age, May 2017
                                                                                          • Make-up trends boosting sales
                                                                                            • Figure 34: Usage and interest in make-up trends, March 2017
                                                                                          • Sources of beauty information
                                                                                            • Figure 35: Sources of information, March 2017
                                                                                          • Changes in women’s facial skincare routines
                                                                                            • Figure 36: Behavioural changes amongst female facial skincare users in the last 12 months, March 2017
                                                                                          • Changes in men’s skincare regimes
                                                                                            • Figure 37: Behavioural changes amongst male facial skincare users in the last 12 months, March 2017
                                                                                          • Natural hair trends impact the market
                                                                                            • Figure 38: Changes in hair washing habits in the last 12 months, November 2016
                                                                                        • Companies and Brands – What You Need to Know

                                                                                          • Beauty specialists and supermarkets continue to dominate
                                                                                            • Boots struggling, whilst Superdrug grows
                                                                                              • Department stores benefit from investment
                                                                                                • Many leading retailers losing market share
                                                                                                  • Online accounting for a bigger share of total BPC spending
                                                                                                    • Innovation focused on in-store experience
                                                                                                      • Advertising spend up in 2016, but looks to have fallen in 2017
                                                                                                        • Lush differentiates itself with ethics and innovation
                                                                                                        • Channels to Market

                                                                                                          • Specialists growing market share
                                                                                                            • Figure 39: Estimated distribution of spending on beauty and personal care products, 2017
                                                                                                            • Figure 40: Estimated distribution of spending on beauty and personal care products (including VAT), 2015-17
                                                                                                        • Leading Specialists

                                                                                                          • Robust growth sustained at Superdrug
                                                                                                            • Boots continues to struggle
                                                                                                              • Kiko Milano sales up as expansion continues
                                                                                                                • Leading specialists by sales
                                                                                                                  • Figure 41: Leading specialist retailers’ net revenues (excluding VAT), 2012-16
                                                                                                                • Online retailers strengthening position
                                                                                                                  • Figure 42: Leading online/home shopping specialist retailers’ net revenues (excluding VAT), 2012-16
                                                                                                                • Leading pharmacies by sales
                                                                                                                  • Figure 43: Leading pharmacy chains’ net revenues (excluding VAT), 2012-16
                                                                                                                • Outlet numbers and sales per outlet
                                                                                                                  • Figure 44: Leading specialist retailers’ outlet numbers, 2012-16
                                                                                                                  • Figure 45: Leading specialist retailers’ estimated sales per outlet, 2012-16
                                                                                                                • Operating profits and margins
                                                                                                                  • Figure 46: Leading specialist retailers’ operating profits, 2012-16
                                                                                                                  • Figure 47: Leading specialist online/home shopping retailers’ operating profits, 2012-16
                                                                                                                  • Figure 48: Leading specialist retailers’ operating margins, 2012-16
                                                                                                                  • Figure 49: Leading specialist online/home shopping retailers’ operating margins, 2012-16
                                                                                                              • Leading Non-specialists

                                                                                                                • Department stores outperform the market
                                                                                                                  • Figure 50: Leading non-specialist retailers’ estimated sales growth, by segment, 2016
                                                                                                                • Discount grocers continue to strengthen position
                                                                                                                  • Figure 51: Leading non-specialist retailers’ estimated beauty and personal care goods sales (excluding VAT), 2014-16
                                                                                                                • Non-specialists’ space allocation
                                                                                                                  • The supermarkets
                                                                                                                    • Figure 52: Leading department stores’ estimated health and beauty space allocation, 2017
                                                                                                                  • The department stores
                                                                                                                    • Figure 53: Leading department stores’ estimated health and beauty space allocation, 2017
                                                                                                                  • The discounters
                                                                                                                    • Figure 54: Leading discounters’ estimated health and beauty space allocation, 2017
                                                                                                                  • Fashion specialists disrupt the beauty market
                                                                                                                  • Market Share

                                                                                                                    • Leading retailers lose market share, while smaller retailers gain
                                                                                                                      • Figure 55: Leading specialist and non-specialist retailers’ estimated market shares, 2016
                                                                                                                      • Figure 56: Leading specialist and non-specialist retailers’ estimated market shares, 2014-16
                                                                                                                    • Note on market shares
                                                                                                                    • Space Allocation Summary

                                                                                                                        • Figure 57: Leading health and beauty retailers: health and beauty products estimated space allocation, December 2017
                                                                                                                      • Boots closing photo labs, The Body Shop focusing on in-store attractions, Superdrug and Savers expanding store network
                                                                                                                        • Department stores experience-led beauty shopping
                                                                                                                          • Figure 58: Leading health and beauty retailers: Health and beauty products estimated detailed space allocation, December 2017
                                                                                                                          • Figure 59: Leading health and beauty retailers: Health and beauty products estimated detailed space allocation, December 2017
                                                                                                                        • Health and beauty space as a percentage of total floor space in non-specialists
                                                                                                                          • Figure 60: Non-specialists: Estimated health and beauty space as a percentage of total floor space, December 2017
                                                                                                                      • Online

                                                                                                                        • Online beauty spending set to reach £1.2 billion in 2018
                                                                                                                          • Figure 61: Estimated market size and forecast of online consumer expenditure on beauty products, 2012-22
                                                                                                                        • Department stores growing share of online spending
                                                                                                                          • Figure 62: Estimated retailer shares of online sales of BPC products, 2015-17
                                                                                                                      • Launch Activity and Innovation

                                                                                                                        • Beauty masterclasses highlight expertise
                                                                                                                          • Rising use of chatbots
                                                                                                                            • When fashion and beauty collide
                                                                                                                                • Figure 63: ASOS Make-Up, 2017
                                                                                                                                • Figure 64: Boohoo Beauty, 2017
                                                                                                                              • When music and beauty collide
                                                                                                                                • Male grooming continues to gain momentum
                                                                                                                                  • Driving seasonal sales of BPC products
                                                                                                                                    • Bolstering reward schemes
                                                                                                                                      • Beauty services take centre stage
                                                                                                                                        • Speeding up online delivery services
                                                                                                                                          • London becomes the home to new flagship stores
                                                                                                                                            • Figure 65: L’Occitane London Flagship, 2017
                                                                                                                                            • Figure 66: Aēsop London flagship store, 2017
                                                                                                                                          • Increasing use of in-store technology
                                                                                                                                            • Pop-ups generate brand hype
                                                                                                                                              • Subscription services get a bricks-and-mortar makeover
                                                                                                                                                • Figure 67: Birchbox Carnaby Street Pop-up store, 2017
                                                                                                                                              • Tapping into the rise in veganism
                                                                                                                                                • The importance of personalised and inclusive beauty
                                                                                                                                                  • Figure 68: Fenty Beauty homepage, December 2017
                                                                                                                                                • Moral make-up
                                                                                                                                                • Advertising and Marketing Activity

                                                                                                                                                  • Total beauty advertising spend decreases, but top retailers increase spend
                                                                                                                                                    • Figure 69: Recorded above-the-line advertising expenditure on beauty and personal care, total market, 2012-16
                                                                                                                                                    • Figure 70: Recorded above-the-line, online, display and direct mail total advertising expenditure on beauty and personal care, by leading retailers, 2014-17
                                                                                                                                                  • Key campaigns
                                                                                                                                                    • Boots relies on familiarity and nostalgia with Christmas 2017 campaign
                                                                                                                                                      • Superdrug’s new direction
                                                                                                                                                        • Figure 71: ‘That Superdrug Feeling’ campaign video still, 2017
                                                                                                                                                      • Digital increases in importance
                                                                                                                                                        • Figure 72: Recorded above-the-line advertising expenditure percentage on beauty and personal care, by media type, total market, 2016
                                                                                                                                                      • Nielsen Ad Intel coverage
                                                                                                                                                      • Brand Research

                                                                                                                                                          • What you need to know
                                                                                                                                                            • Brand map
                                                                                                                                                              • Figure 73: Attitudes towards and usage of selected brands, November 2017
                                                                                                                                                            • Key brand metrics
                                                                                                                                                              • Figure 74: Key metrics for selected brands, November 2017
                                                                                                                                                            • Brand attitudes: Boots is the most trustworthy retailer
                                                                                                                                                              • Figure 75: Attitudes, by brand, November 2017
                                                                                                                                                            • Brand personality: Jo Malone seen as exclusive
                                                                                                                                                              • Figure 76: Brand personality – Macro image, November 2017
                                                                                                                                                            • Savers has an impersonal and basic brand image
                                                                                                                                                              • Figure 77: Brand personality – Micro image, November 2017
                                                                                                                                                            • Brand analysis
                                                                                                                                                              • Boots benefits from high levels of brand awareness
                                                                                                                                                                • Figure 78: User profile of Boots, November 2017
                                                                                                                                                              • Lush attracts a young shopper with its fun, ethical brand image
                                                                                                                                                                • Figure 79: User profile of Lush, November 2017
                                                                                                                                                              • Superdrug’s value pricing resonates with consumers
                                                                                                                                                                • Figure 80: User profile of Superdrug, November 2017
                                                                                                                                                              • Savers also benefits from its low-price proposition
                                                                                                                                                                • Figure 81: User profile of Savers, November 2017
                                                                                                                                                              • Jo Malone expensive but worth paying more for
                                                                                                                                                                • Figure 82: User profile of Jo Malone, November 2017
                                                                                                                                                              • Lookfantastic.com popular among affluent Millennials
                                                                                                                                                                • Figure 83: User profile of lookfantastic.com, November 2017
                                                                                                                                                            • The Consumer – What You Need to Know

                                                                                                                                                              • Almost all UK consumers are BPC buyers
                                                                                                                                                                • Mass-market brands still dominate
                                                                                                                                                                  • Most still shop in-store
                                                                                                                                                                    • Supermarkets remain popular
                                                                                                                                                                      • Consumers want consistent pricing more than promotions
                                                                                                                                                                        • Strong demand for product recommendations online
                                                                                                                                                                          • The appeal of in-store beauty services
                                                                                                                                                                            • Most trade down in tough times
                                                                                                                                                                            • What They Buy

                                                                                                                                                                              • High levels of BPC purchasing in the UK
                                                                                                                                                                                • Figure 84: Beauty and personal care products purchased, October 2017
                                                                                                                                                                              • Deodorants and body sprays most purchased
                                                                                                                                                                                • Figure 85: Beauty and personal care products purchased, October 2017
                                                                                                                                                                              • Women still drive BPC purchasing
                                                                                                                                                                                  • Figure 86: Beauty and personal care products purchased, by gender, October 2017
                                                                                                                                                                                • Young people less likely to buy personal care
                                                                                                                                                                                  • Figure 87: Beauty and personal care products purchased, by age, October 2017
                                                                                                                                                                                • Young women buy a wide range of products
                                                                                                                                                                                  • Figure 88: Repertoire of beauty and personal care products purchased, October 2017
                                                                                                                                                                              • Brand Types Purchased

                                                                                                                                                                                • Consumers willing to invest in premium fragrances
                                                                                                                                                                                  • Figure 89: Beauty and personal care brand types purchased, October 2017
                                                                                                                                                                                • Encouraging higher value purchases
                                                                                                                                                                                • How and Where They Shop

                                                                                                                                                                                  • In-store remains the most popular channel
                                                                                                                                                                                    • Figure 90: How beauty and personal care products were purchased, October 2017
                                                                                                                                                                                  • Convenience and price attract people online
                                                                                                                                                                                    • Supermarkets attract most shoppers
                                                                                                                                                                                      • Figure 91: Where beauty and personal care products were purchased, October 2017
                                                                                                                                                                                    • The popularity of Booth and the non-specialists further highlighted in qualitative research
                                                                                                                                                                                      • Young people prefer the specialists
                                                                                                                                                                                        • Figure 92: Where beauty and personal care products were purchased, by age, October 2017
                                                                                                                                                                                      • Department stores popular with affluent shoppers
                                                                                                                                                                                        • Figure 93: Where beauty and personal care products were purchased, by socio-economic group, October 2017
                                                                                                                                                                                      • Amazon holds dominant position in online market
                                                                                                                                                                                        • Figure 94: Where beauty and personal care products were purchased, October 2017
                                                                                                                                                                                      • Specialists attract beauty and haircare shoppers
                                                                                                                                                                                        • Figure 95: Where beauty and personal care products were purchased, by products purchased, October 2017
                                                                                                                                                                                      • Repertoire
                                                                                                                                                                                        • Figure 96: Repertoire of where beauty and personal care products were purchased, October 2017
                                                                                                                                                                                    • Important Factors

                                                                                                                                                                                      • Demand for consistent pricing
                                                                                                                                                                                        • Figure 97: Important factors when buying beauty and personal care products, October 2017
                                                                                                                                                                                      • Women more drawn in by promotions
                                                                                                                                                                                        • Figure 98: Important factors when buying beauty and personal care products, by gender, October 2017
                                                                                                                                                                                      • Perceptions of Boots 3 for 2 promotions resoundingly positive
                                                                                                                                                                                        • Brand selection important to young consumers
                                                                                                                                                                                          • Figure 99: Important factors when buying beauty and personal care products, by age and income, October 2017
                                                                                                                                                                                        • Make-up buyers most interested in loyalty schemes
                                                                                                                                                                                          • Figure 100: Important factors when buying beauty and personal care products, by products purchased, October 2017
                                                                                                                                                                                        • Department stores need knowledgeable staff
                                                                                                                                                                                          • Figure 101: Important factors when buying beauty and personal care products, by retailer used, October 2017
                                                                                                                                                                                        • Brand ethics aren’t a priority
                                                                                                                                                                                        • Interest in Online Innovations

                                                                                                                                                                                          • Personalised recommendations most likely to resonate
                                                                                                                                                                                            • Figure 102: Interest in online innovations, October 2017
                                                                                                                                                                                          • Women show more interest in online innovations
                                                                                                                                                                                            • Figure 103: Interest in online innovations, by gender, October 2017
                                                                                                                                                                                          • Subscription services tap into older Millennials
                                                                                                                                                                                            • Figure 104: Interest in online innovations, by age, October 2017
                                                                                                                                                                                          • Affluent want to see more online tutorials
                                                                                                                                                                                            • Figure 105: Interest in online innovations, by socio-economic status, October 2017
                                                                                                                                                                                          • Interest in buying via social media peaks among those who buy electrical BPC devices
                                                                                                                                                                                            • Figure 106: Interest in online innovations, by products purchased, October 2017
                                                                                                                                                                                        • Interest in In-store Innovations

                                                                                                                                                                                          • Demand for in-store facial treatments high
                                                                                                                                                                                            • Figure 107: Interest in in-store innovations, October 2017
                                                                                                                                                                                          • Women want a range of beauty services in-store
                                                                                                                                                                                            • Figure 108: Interest in in-store innovations, by gender, October 2017
                                                                                                                                                                                          • Young shoppers most engaged with in-store innovation
                                                                                                                                                                                            • Figure 109: Interest in in-store innovations, by age, October 2017
                                                                                                                                                                                          • Innovations also show higher appeal among affluent
                                                                                                                                                                                            • Figure 110: Interest in in-store innovations, by age, October 2017
                                                                                                                                                                                          • Toiletries shoppers show little interest in store experience
                                                                                                                                                                                            • Figure 111: Interest in in-store innovations, by products purchased, October 2017
                                                                                                                                                                                        • Attitudes towards Buying Beauty and Personal Care

                                                                                                                                                                                          • Most don’t want staff interaction
                                                                                                                                                                                              • Figure 112: Attitudes towards buying beauty and personal care, October 2017
                                                                                                                                                                                            • Incentives to purchase capture female shoppers
                                                                                                                                                                                              • Figure 113: Attitudes towards buying beauty and personal care, by gender, October 2017
                                                                                                                                                                                            • Two thirds of 16-24s research online ahead of purchase
                                                                                                                                                                                              • Figure 114: Attitudes towards buying beauty and personal care, by age, October 2017
                                                                                                                                                                                            • Less affluent more overwhelmed by choice
                                                                                                                                                                                              • Figure 115: Attitudes towards buying beauty and personal care, by socio-economic status, October 2017
                                                                                                                                                                                            • Millennials unsatisfied with recommendations
                                                                                                                                                                                              • Figure 116: Attitudes towards buying beauty and personal care, by age, October 2017
                                                                                                                                                                                            • The lack of trust in store staff confirmed by qualitative research
                                                                                                                                                                                            • AS Watson (UK)

                                                                                                                                                                                                • What we think
                                                                                                                                                                                                  • Following the UK
                                                                                                                                                                                                    • Discounting
                                                                                                                                                                                                      • Service
                                                                                                                                                                                                        • Online
                                                                                                                                                                                                          • Where next
                                                                                                                                                                                                            • Company background
                                                                                                                                                                                                              • Company performance
                                                                                                                                                                                                                • Figure 117: AS Watson (Europe): group financial performance, 2012-16
                                                                                                                                                                                                                • Figure 118: AS Watson (Europe): outlet data, 2012-16
                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                • AS Watson in Europe
                                                                                                                                                                                                                  • UK
                                                                                                                                                                                                                    • Superdrug
                                                                                                                                                                                                                      • Savers
                                                                                                                                                                                                                        • The Perfume Shop
                                                                                                                                                                                                                        • The Body Shop

                                                                                                                                                                                                                            • What we think
                                                                                                                                                                                                                              • Distinct USP suffered under the weight of L’Oréal ownership
                                                                                                                                                                                                                                • Mobile-first e-commerce platform roll-out
                                                                                                                                                                                                                                  • Shop-in-shop deal with El Corte Inglés an opportunity to attract more customers
                                                                                                                                                                                                                                    • Company background
                                                                                                                                                                                                                                      • Company performance
                                                                                                                                                                                                                                        • Figure 119: The Body Shop – Retail sales: group financial performance, 2012-16
                                                                                                                                                                                                                                        • Figure 120: The Body Shop: estimated UK sales performance, 2012-16
                                                                                                                                                                                                                                        • Figure 121: The Body Shop – Retail sales: estimated outlet data, 2012-16
                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                      • Debenhams

                                                                                                                                                                                                                                          • What we think
                                                                                                                                                                                                                                            • Debenhams Redesigned focuses on store experience
                                                                                                                                                                                                                                              • ‘Right sizing’ of stores aims to improve profitability
                                                                                                                                                                                                                                                • Beauty at heart of Debenhams’ future plans
                                                                                                                                                                                                                                                  • Beauty Club relaunch aims to strengthen relationships with customers
                                                                                                                                                                                                                                                    • Blow Ltd investment helps to scale up beauty services offer
                                                                                                                                                                                                                                                      • Is online running out of steam?
                                                                                                                                                                                                                                                        • What next?
                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                • Figure 122: Debenhams: group financial performance, 2012/13-2016/17
                                                                                                                                                                                                                                                                • Figure 123: Debenhams: outlet data, 2012/13-2016/17
                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                              • The Fragrance Shop

                                                                                                                                                                                                                                                                  • What we think
                                                                                                                                                                                                                                                                    • New try-before-you-buy fragrance subscription service
                                                                                                                                                                                                                                                                      • Concession store partnership with House of Fraser
                                                                                                                                                                                                                                                                        • Customer feedback initiative helping drive sales
                                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                              • Figure 124: The Fragrance Shop: group financial performance, 2012/13-2016/17
                                                                                                                                                                                                                                                                              • Figure 125: The Fragrance Shop: outlet data, 2012/13-2016/17
                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                            • House of Fraser

                                                                                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                                                                                  • Beauty at the heart of sales growth
                                                                                                                                                                                                                                                                                    • Online sales growth stutters at just the wrong time
                                                                                                                                                                                                                                                                                      • Strong delivery proposition offers potential for differentiation
                                                                                                                                                                                                                                                                                        • What next?
                                                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                                                • Figure 126: House of Fraser Plc: group financial performance, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                • Figure 127: House of Fraser Plc: outlet data, 2012/13-2016/17
                                                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                                                              • John Lewis (Department Store)

                                                                                                                                                                                                                                                                                                  • What we think
                                                                                                                                                                                                                                                                                                    • New Oxford store points way to retail as theatre
                                                                                                                                                                                                                                                                                                      • Beauty to grow in importance
                                                                                                                                                                                                                                                                                                        • What next?
                                                                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                                                              • Figure 128: John Lewis Plc (department store): group financial performance, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                              • Figure 129: John Lewis Plc (department store): outlet data, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                            • Kiko Milano

                                                                                                                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                                                                                                                  • 20-year celebration leads to collaboration with Vogue Italia
                                                                                                                                                                                                                                                                                                                    • KikoID opens in Milan
                                                                                                                                                                                                                                                                                                                      • #kikotrendsetters
                                                                                                                                                                                                                                                                                                                        • New CEO
                                                                                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                                                                              • Figure 130: Kiko Milano: group sales performance, 2012-17
                                                                                                                                                                                                                                                                                                                              • Figure 131: Kiko Milano: estimated outlet data, 2012-17
                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                            • Lush Retail

                                                                                                                                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                                                                                                                                  • Bigger and better shops
                                                                                                                                                                                                                                                                                                                                    • New app and virtual shopping assistant to boost customer experience
                                                                                                                                                                                                                                                                                                                                      • Expanded payment option with Bitcoin digital currency
                                                                                                                                                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                                                                                                                                            • Figure 132: Lush Retail Ltd: Group financial performance, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                                                            • Figure 133: Lush Retail Ltd: Outlet data, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                          • Walgreens Boots Alliance

                                                                                                                                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                                                                                                                                • A respected brand
                                                                                                                                                                                                                                                                                                                                                  • NHS pressures represent an opportunity
                                                                                                                                                                                                                                                                                                                                                    • Advantage loyalty card: time for a reboot?
                                                                                                                                                                                                                                                                                                                                                      • Is Boots lacking parent company management focus?
                                                                                                                                                                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                                                                                                                                                            • Figure 134: Walgreens Boots Alliance: group sales performance, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                                                                            • Figure 135: Walgreens Boots Alliance: outlet data, 2012/13-2016/17
                                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                                          • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                                                                                                                                                                                                                                                                              • Abbreviations
                                                                                                                                                                                                                                                                                                                                                                • Consumer research methodology
                                                                                                                                                                                                                                                                                                                                                                • Appendix – Market Size and Forecast

                                                                                                                                                                                                                                                                                                                                                                  • Forecast methodology

                                                                                                                                                                                                                                                                                                                                                                  Beauty and Personal Care Retailing - UK - January 2018

                                                                                                                                                                                                                                                                                                                                                                  US $2,693.85 (Excl.Tax)