Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept & Close

Beauty Retailing - Europe - January 2010

The 2010 Mintel report series on Beauty Retailing in Europe covers the beauty market in six countries, France, Germany, Italy, the Netherlands, Spain and the UK. This data in its entirety is contained in the single copy six-country report, which gives a full overview of beauty retailing in these markets. Single country reports are also available for the UK, France, Germany, Spain and Italy.

What you get

What's included

Why buy from us?

Succeed

Our reports will provide you with market data, consumer research and competitive intelligence to succeed in your market.

Instant Access

Buy now and you'll have instant access to the information you need to make the right decisions.

Opportunities

Find out what's next in the markets that matter to you: where opportunities lie and what challenges you will face.

Trusted

A business Superbrand, Mintel is a source you can trust. We have been defining and refining the Market Intelligence mix since 1972.

Table of contents

  1. Market in Brief

    • Retail sales forecasts
      • Outlook for beauty retailing
        • Market size and performance
          • Channels of distribution
            • The European competitive landscape
            • Report Scope

                • Beauty retailing
                  • Beauty specialists
                    • Product markets
                      • Abbreviations
                        • Technical notes
                          • Financial definitions
                            • Currencies
                              • Country codes
                                • Figure 1: Country codes
                              • VAT
                                • Figure 2: Europe: Standard VAT rates, 2009
                            • European Summary and Outlook

                              • Beauty market size and trends
                                • UK outstrips other markets…
                                  • Figure 3: Europe: Spending on cosmetics, fragrances, skincare and toiletries, by country, 2004, 2006-08
                                • …but per capita spending is highest in Spain
                                  • Figure 4: Europe: 2008 per capita spending on cosmetics, fragrances, skincare and toiletries, by country
                                • Different spending preferences by country
                                    • Figure 5: Europe: Percentage breakdown of 2008 spending on cosmetics, fragrances, skincare and toiletries, by country
                                  • Cosmetics hold up best
                                      • Figure 6: Europe: Percentage growth in spending on fragrances and cosmetics, by country, 2007-08
                                      • Figure 7: Percentage growth in spending on skincare and toiletries, by country, 2007-08
                                    • Channels of distribution
                                        • Figure 8: European beauty retailing: Major channels of distribution for personal care products, 2008
                                      • Health and beauty specialists
                                        • Health and beauty sector performance
                                            • Figure 9: European health and beauty specialists: Sector sales by country, 2004, 2008-09
                                          • Drilling down to drugstores and beauty specialists
                                              • Figure 10: European drugstore and beauty specialists: Sector sales by country, 2004-08
                                            • Retail competitor analysis
                                                • Figure 11: Leading European drugstore/beauty specialists – sales trends, 2006-08
                                              • Sector concentration
                                                  • Figure 12: Concentration of health and beauty sector, by country, 2008
                                                  • Figure 13: Concentration of drugstore and beauty sector, by country, 2008
                                                • Consumer data
                                                  • Figure 14: Agreements with selective lifestyle statements relating to personal care/appearance, by country, 2009
                                                • More German consumers spend a lot on toiletries/cosmetics
                                                  • Figure 15: Top five statements, Germany, 2009
                                                • Innovation and good skincare regime appeals widely in France
                                                  • Figure 16: Top five statements, France, 2009
                                                • Quality and brands matter to older consumers in Spain
                                                  • Figure 17: Top five statements, Spain, 2009
                                                • The British are least interested in innovation
                                                    • Figure 18: Top five statements, GB, 2009
                                                  • European outlook
                                                    • Sector sales forecasts
                                                      • A defensive sector
                                                          • Figure 19: European health and beauty retailing: Sector sales forecasts, 2010 and 2014
                                                        • Frances bounces back faster
                                                            • Figure 20: European health and beauty retailing: Sector sales growth, 2010-14
                                                          • Where next?
                                                            • The economic hangover
                                                              • Impact on shopping habits
                                                                • Demand for naturals/organics booms
                                                                  • The older consumer
                                                                    • Online potential
                                                                    • France

                                                                      • Market in brief
                                                                        • The future
                                                                          • Market size and performance
                                                                            • The competitive landscape
                                                                              • Broader market environment
                                                                                • Key points
                                                                                  • Narrow increases in population
                                                                                    • Figure 21: France: Population trends, 2005-10
                                                                                    • Figure 22: France: Population projections, by age group, 2005-45
                                                                                  • Economy
                                                                                    • Out of the recession
                                                                                        • Figure 23: France: Gross domestic product, 1998-2008
                                                                                      • Declining confidence undermining spending
                                                                                          • Figure 24: France: Household consumer expenditure, 1998-2008
                                                                                        • Signs of a recovery in consumer confidence?
                                                                                          • Figure 25: France: Consumer confidence, January 1999-December 2009
                                                                                        • Easing of inflation
                                                                                            • Figure 26: France: Consumer prices, 2004-08
                                                                                          • Competitive context
                                                                                            • Key points
                                                                                              • Health and beauty market
                                                                                                • Definitions
                                                                                                  • Personal care spending lags behind other areas
                                                                                                    • Figure 27: France: Consumer spending on selected categories of goods, 2004-08
                                                                                                  • Growth rates
                                                                                                    • Figure 28: France: Rates of growth in major consumer spending areas, 1998-2008
                                                                                                  • Tougher economy easing inflation
                                                                                                    • Figure 29: France: Consumer price indices for personal goods categories, 1998-November 2009
                                                                                                  • Product market breakdown
                                                                                                    • Perfumes, cosmetics and toiletries
                                                                                                        • Figure 30: France: spending on cosmetics, fragrances and toiletries, by category, 2004 and 2006-08
                                                                                                        • Figure 31: France: Relative importance of categories vs. Western Europe, 2008
                                                                                                      • Channels of distribution
                                                                                                          • Figure 32: France: Personal care goods, spending by channel of distribution, 2008
                                                                                                        • Parapharmacies
                                                                                                          • Figure 33: France: Parapharmacy operations of non-specialists, September 2003, 2005, 2006 and 2009
                                                                                                        • Home shopping
                                                                                                          • Figure 34: France: Fev@d, specialist health and beauty members, 2008
                                                                                                        • Sector size and forecast
                                                                                                          • Key points
                                                                                                            • Economic outlook
                                                                                                              • Retail prospects
                                                                                                                • Opportunities and threats
                                                                                                                  • Figure 35: France: Retail sales, 2004-14
                                                                                                                • Past
                                                                                                                    • Figure 36: France: Health and beauty sales index, 2004-08
                                                                                                                    • Figure 37: France: Health and beauty retailer’s sales, 2004-08
                                                                                                                  • Outlet and enterprise data
                                                                                                                    • Figure 38: France: Number of H&B retail enterprises and average outlets per enterprise, 2003-07
                                                                                                                    • Figure 39: France: Health and beauty outlet data, 2005-09
                                                                                                                    • Figure 40: France: Health and beauty outlets by size, 2007
                                                                                                                  • Retail competitor analysis
                                                                                                                    • Key points
                                                                                                                      • Yves Rocher leading the way
                                                                                                                        • Sephora leaps into second
                                                                                                                          • Marionnaud struggling
                                                                                                                            • Nocibé boosts franchising
                                                                                                                              • Schlecker looking for aid
                                                                                                                                • Figure 41: France: Leading health and beauty specialists, 2008/09
                                                                                                                              • Market shares
                                                                                                                                  • Figure 42: France: Leading health and beauty specialists’ market shares, 2008
                                                                                                                                • Appendix – Agreements with selected lifestyle statements on appearance/beauty
                                                                                                                                  • Figure 43: Agreement with selected lifestyle statements on appearance/beauty, France, by demographics, 2009
                                                                                                                                  • Figure 44: Agreement with selected lifestyle statements on appearance/beauty, France, by demographics, 2009
                                                                                                                              • Germany

                                                                                                                                • Market in brief
                                                                                                                                  • The future
                                                                                                                                    • Market size and performance
                                                                                                                                      • The competitive landscape
                                                                                                                                        • Broader market environment
                                                                                                                                          • Key points
                                                                                                                                            • Population
                                                                                                                                              • Figure 45: Germany: Population trends, 2004-08
                                                                                                                                              • Figure 46: Germany: Births, deaths, immigration and emigration, 2000-07
                                                                                                                                              • Figure 47: Germany: Population, by age group, 2008, 2010 and 2015
                                                                                                                                            • Economy
                                                                                                                                              • Out of recession
                                                                                                                                                  • Figure 48: Germany: Gross domestic product, 1999-2009
                                                                                                                                                • Consumer spending remains problematic
                                                                                                                                                    • Figure 49: Germany: Consumer expenditure, 1999-2009
                                                                                                                                                  • Inflation in decline
                                                                                                                                                    • Figure 50: Germany: Consumer prices, 2005-09
                                                                                                                                                  • Implications for beauty specialists
                                                                                                                                                    • Competitive context
                                                                                                                                                      • Key points
                                                                                                                                                        • Personal care spending
                                                                                                                                                            • Figure 51: Germany: Consumer spending on personal care and other selected categories, 2004-08
                                                                                                                                                          • Low prices for beauty goods
                                                                                                                                                              • Figure 52: Germany: Consumer price indices for selected personal care products categories, 2000-08
                                                                                                                                                            • Product market breakdown
                                                                                                                                                                • Figure 53: Germany: Sales of cosmetics, fragrances and toiletries, by category, 2004, 2006-08
                                                                                                                                                                • Figure 54: Germany: Relative sales importance of categories vs Western Europe, 2008
                                                                                                                                                              • Channels of distribution
                                                                                                                                                                • Figure 55: Facial care and personal care markets: Distribution by retail channel, 2008
                                                                                                                                                              • Drugstores dominate the beauty market
                                                                                                                                                                • Discounters have gained share
                                                                                                                                                                  • Department stores in decline
                                                                                                                                                                    • Others
                                                                                                                                                                      • Figure 56: Facial care and personal care markets: Distribution by retail channel, 2008
                                                                                                                                                                    • Sector size and forecast
                                                                                                                                                                      • Key points
                                                                                                                                                                        • Economic outlook
                                                                                                                                                                          • Retail sales forecasts
                                                                                                                                                                              • Figure 57: Germany: Health and beauty retailers’ sales, 2004-14
                                                                                                                                                                            • Beauty retailers’ prospects
                                                                                                                                                                              • Past
                                                                                                                                                                                • Figure 58: Germany: Beauty specialist sales, 2004-08
                                                                                                                                                                              • Drugstore sales
                                                                                                                                                                                • Figure 59: Germany: Drugstore sector, sales performance, 2004-08
                                                                                                                                                                              • Outlet and enterprise data
                                                                                                                                                                                • Figure 60: Germany: Number of retail enterprises, 2005-07
                                                                                                                                                                                • Figure 61: Germany: Number of outlets, 2005-07
                                                                                                                                                                              • Retail competitor analysis
                                                                                                                                                                                • Key points
                                                                                                                                                                                  • Schlecker goes XL
                                                                                                                                                                                    • Dm in second place
                                                                                                                                                                                      • Rossmann going strong
                                                                                                                                                                                        • Müller under pressure
                                                                                                                                                                                          • Douglas holds on to its market share
                                                                                                                                                                                            • Budnikowsky
                                                                                                                                                                                              • Others
                                                                                                                                                                                                • Figure 62: Germany: Leading beauty specialists, 2008/09
                                                                                                                                                                                              • Market shares
                                                                                                                                                                                                • Figure 63: Germany: Leading beauty specialists’ market shares, 2008
                                                                                                                                                                                              • Evaluation
                                                                                                                                                                                                • Figure 64: Germany: Health and beauty retailers, evaluation, 2008/09
                                                                                                                                                                                              • Appendix – Agreements with selected lifestyle statements on appearance/beauty
                                                                                                                                                                                                • Figure 65: Agreement with selected lifestyle statements on appearance/beauty, Germany, by demographics, 2009
                                                                                                                                                                                                • Figure 66: Agreement with selected lifestyle statements on appearance/beauty, Germany, by demographics, 2009
                                                                                                                                                                                            • Italy

                                                                                                                                                                                              • Market in brief
                                                                                                                                                                                                • The future
                                                                                                                                                                                                  • Market size and performance
                                                                                                                                                                                                    • The competitive landscape
                                                                                                                                                                                                      • Broader market environment
                                                                                                                                                                                                        • Key points
                                                                                                                                                                                                          • Low population growth
                                                                                                                                                                                                            • Figure 67: Italy: Population trends, 2004-08
                                                                                                                                                                                                          • But ageing …
                                                                                                                                                                                                            • Figure 68: Italy: Population projections, by age group, 2008-18
                                                                                                                                                                                                          • Economy – from lacklustre to recession
                                                                                                                                                                                                              • Figure 69: Italy: Gross domestic product, 1998-2008
                                                                                                                                                                                                            • Consumers lack confidence too
                                                                                                                                                                                                                • Figure 70: Italy: Household consumer expenditure, 1998-2008
                                                                                                                                                                                                              • Unemployment
                                                                                                                                                                                                                • Inflation has eased
                                                                                                                                                                                                                  • Figure 71: Italy: Consumer prices, 2004-09
                                                                                                                                                                                                                • Competitive context
                                                                                                                                                                                                                  • Key points
                                                                                                                                                                                                                    • Health and beauty market
                                                                                                                                                                                                                      • Definitions
                                                                                                                                                                                                                        • Personal care a medium growth area
                                                                                                                                                                                                                          • Figure 72: Italy: Consumer spending on selected categories of goods, 2004-08
                                                                                                                                                                                                                          • Figure 73: Italy: Consumer spending, growth by major categories, 2004-08
                                                                                                                                                                                                                        • Product market breakdown
                                                                                                                                                                                                                          • Perfumes, cosmetics and toiletries
                                                                                                                                                                                                                            • Figure 74: Italy: Sales of cosmetics, fragrances and toiletries, by category, 2004-08
                                                                                                                                                                                                                            • Figure 75: Italy: Relative spending importance of categories vs Western Europe, 2008
                                                                                                                                                                                                                          • Channels of distribution
                                                                                                                                                                                                                            • Figure 76: Italy: beauty and toiletries market, estimated channels of distribution, 2008
                                                                                                                                                                                                                          • Health and beauty specialists
                                                                                                                                                                                                                            • Grocery retailers
                                                                                                                                                                                                                              • Department stores and other mixed goods retailers
                                                                                                                                                                                                                                • Non-store
                                                                                                                                                                                                                                    • Figure 77: Italy: Specialist beauty members of the direct selling association, 2009/10
                                                                                                                                                                                                                                  • Sector size and forecast
                                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                                      • Economic and consumer outlook
                                                                                                                                                                                                                                        • Retail forecasts
                                                                                                                                                                                                                                          • Contraction of the retail sector
                                                                                                                                                                                                                                              • Figure 78: Italy: Retail sales, 2004-14
                                                                                                                                                                                                                                            • Enterprise numbers
                                                                                                                                                                                                                                              • Figure 79: Italy: Retail enterprises, by sector, 2004-07
                                                                                                                                                                                                                                            • Retail competitor analysis
                                                                                                                                                                                                                                              • Key points
                                                                                                                                                                                                                                                • Leading specialists
                                                                                                                                                                                                                                                  • Acqua & Sapone leads
                                                                                                                                                                                                                                                    • Limoni the leading perfumery
                                                                                                                                                                                                                                                      • Douglas still expanding despite falling productivity
                                                                                                                                                                                                                                                        • Sephora
                                                                                                                                                                                                                                                          • Schlecker
                                                                                                                                                                                                                                                            • Bottega Verde a growing multichannel operator
                                                                                                                                                                                                                                                              • La Gardenia
                                                                                                                                                                                                                                                                • Figure 80: Italy: Leading beauty specialists, 2009/10
                                                                                                                                                                                                                                                              • Market shares
                                                                                                                                                                                                                                                                • Figure 81: Italy: Leading beauty specialists’ estimated market shares, 2008
                                                                                                                                                                                                                                                            • The Netherlands

                                                                                                                                                                                                                                                              • Market in brief
                                                                                                                                                                                                                                                                • The future
                                                                                                                                                                                                                                                                  • Market size and performance
                                                                                                                                                                                                                                                                    • The competitive landscape
                                                                                                                                                                                                                                                                      • Broader market environment
                                                                                                                                                                                                                                                                        • Key points
                                                                                                                                                                                                                                                                          • Population continues to grow
                                                                                                                                                                                                                                                                            • Figure 82: Netherlands: Population trends, 2005-09
                                                                                                                                                                                                                                                                            • Figure 83: The Netherlands: Births, deaths, immigration and emigration, 2000-08
                                                                                                                                                                                                                                                                            • Figure 84: The Netherlands: Population projections, by age group, 2008-40
                                                                                                                                                                                                                                                                          • Implications for beauty retailers
                                                                                                                                                                                                                                                                            • Economy
                                                                                                                                                                                                                                                                              • Dutch economy emerges from recession
                                                                                                                                                                                                                                                                                • Figure 85: The Netherlands: Gross domestic product, 1999-2008
                                                                                                                                                                                                                                                                              • Dutch consumers cut back on spending
                                                                                                                                                                                                                                                                                • Figure 86: The Netherlands: Consumer expenditure, 1999-2008
                                                                                                                                                                                                                                                                              • Consumer confidence on the rise but still negative
                                                                                                                                                                                                                                                                                • Figure 87: The Netherlands: Consumer confidence, January 2000-November 2009
                                                                                                                                                                                                                                                                              • Inflation declines to a 20-year low
                                                                                                                                                                                                                                                                                • Figure 88: The Netherlands: Consumer prices, 2005-09
                                                                                                                                                                                                                                                                              • Implications for beauty retailers
                                                                                                                                                                                                                                                                                • Market in context
                                                                                                                                                                                                                                                                                  • Expenditure on beauty
                                                                                                                                                                                                                                                                                      • Figure 89: Netherlands: Consumer spending on selected categories, 2004-08
                                                                                                                                                                                                                                                                                    • Prices on the rise but remain low
                                                                                                                                                                                                                                                                                      • Figure 90: The Netherlands: Consumer price index, selected personal care goods, 2000-09
                                                                                                                                                                                                                                                                                    • Product breakdown
                                                                                                                                                                                                                                                                                      • Perfumes, cosmetics and toiletries
                                                                                                                                                                                                                                                                                          • Figure 91: The Netherlands: sales of cosmetics, fragrances and toiletries by category, 2004, 2006-08
                                                                                                                                                                                                                                                                                          • Figure 92: The Netherlands: Relative sales importance of categories vs Western Europe, 2008
                                                                                                                                                                                                                                                                                        • Channels of distribution
                                                                                                                                                                                                                                                                                          • Figure 93: The Netherlands: Estimated channels of distribution, 2008
                                                                                                                                                                                                                                                                                        • Drugstores dominate
                                                                                                                                                                                                                                                                                            • Figure 94: The Netherlands: Members of home shopping trade association specialising in health and beauty products, 2005
                                                                                                                                                                                                                                                                                            • Figure 95: The Netherlands: Direct selling companies specialising in health and beauty products, 2008/09
                                                                                                                                                                                                                                                                                          • Sector size and forecast
                                                                                                                                                                                                                                                                                            • Key findings
                                                                                                                                                                                                                                                                                              • Economic outlook
                                                                                                                                                                                                                                                                                                • Consumer outlook
                                                                                                                                                                                                                                                                                                  • Retail sales forecasts
                                                                                                                                                                                                                                                                                                      • Figure 96: Netherlands: Health and beauty retail sales, 2004-14
                                                                                                                                                                                                                                                                                                    • Beauty retailers’ prospects
                                                                                                                                                                                                                                                                                                      • Past trends
                                                                                                                                                                                                                                                                                                        • Figure 97: Netherlands: Further breakdown of health and beauty retail sales, 2004-08
                                                                                                                                                                                                                                                                                                      • Outlet and enterprise data
                                                                                                                                                                                                                                                                                                        • Figure 98: The Netherlands: Number of retail enterprises, 2006-09
                                                                                                                                                                                                                                                                                                        • Figure 99: The Netherlands: Number of retail outlets, 2005-09
                                                                                                                                                                                                                                                                                                      • Retail competitor analysis
                                                                                                                                                                                                                                                                                                        • Key points
                                                                                                                                                                                                                                                                                                          • A.S. Watson is the dominant player
                                                                                                                                                                                                                                                                                                            • Etos is number two
                                                                                                                                                                                                                                                                                                              • DA acquires Brocacef
                                                                                                                                                                                                                                                                                                                • Other players
                                                                                                                                                                                                                                                                                                                  • Figure 100: The Netherlands: Leading health and beauty specialists, 2008/09
                                                                                                                                                                                                                                                                                                                • Market shares
                                                                                                                                                                                                                                                                                                                    • Figure 101: The Netherlands: Leading retailers’ shares of health and beauty specialists’ sales, 2008
                                                                                                                                                                                                                                                                                                                  • Evaluation
                                                                                                                                                                                                                                                                                                                    • Figure 102: The Netherlands: Beauty specialists evaluation, 2008/09
                                                                                                                                                                                                                                                                                                                • Spain

                                                                                                                                                                                                                                                                                                                  • Market in brief
                                                                                                                                                                                                                                                                                                                    • The future
                                                                                                                                                                                                                                                                                                                      • Market size and performance
                                                                                                                                                                                                                                                                                                                        • The competitive landscape
                                                                                                                                                                                                                                                                                                                          • Broader market environment
                                                                                                                                                                                                                                                                                                                            • Key points
                                                                                                                                                                                                                                                                                                                              • Gradual population growth
                                                                                                                                                                                                                                                                                                                                • Growing population…
                                                                                                                                                                                                                                                                                                                                  • Figure 103: Spain: Population trends, 2005-09
                                                                                                                                                                                                                                                                                                                                • but ageing too…
                                                                                                                                                                                                                                                                                                                                  • Figure 104: Spain: Population projections, by age group, 2009 and 2017
                                                                                                                                                                                                                                                                                                                                • Implications for beauty retailers
                                                                                                                                                                                                                                                                                                                                  • Economy – the good times are over
                                                                                                                                                                                                                                                                                                                                      • Figure 105: Spain: Gross domestic product, 1998-2008
                                                                                                                                                                                                                                                                                                                                    • And the consumer bubble bursts
                                                                                                                                                                                                                                                                                                                                      • Figure 106: Spain: Household consumer expenditure, 1998-2008
                                                                                                                                                                                                                                                                                                                                    • Consumer confidence has bottomed out
                                                                                                                                                                                                                                                                                                                                        • Figure 107: Spain: Consumer confidence indicator, 2005-Q3 2009
                                                                                                                                                                                                                                                                                                                                      • Inflation moderating
                                                                                                                                                                                                                                                                                                                                        • Figure 108: Spain: Consumer prices, 1999-2009
                                                                                                                                                                                                                                                                                                                                      • Unemployment a point of tension
                                                                                                                                                                                                                                                                                                                                          • Figure 109: Spain: Unemployment rate, 2005-09 Q3
                                                                                                                                                                                                                                                                                                                                        • Implications for beauty retailers
                                                                                                                                                                                                                                                                                                                                          • Competitive context
                                                                                                                                                                                                                                                                                                                                            • Key points
                                                                                                                                                                                                                                                                                                                                              • Personal care races ahead during the boom years
                                                                                                                                                                                                                                                                                                                                                • Figure 110: Spain: Consumer spending, growth in main categories, 2003-07
                                                                                                                                                                                                                                                                                                                                                • Figure 111: Spain: Consumer spending on personal care and other selected categories, 2003-07
                                                                                                                                                                                                                                                                                                                                              • Beyond 2007
                                                                                                                                                                                                                                                                                                                                                • Product market breakdown
                                                                                                                                                                                                                                                                                                                                                    • Figure 112: Spain: Spending on cosmetics, fragrances and toiletries, by category, 2004 and 2006-08
                                                                                                                                                                                                                                                                                                                                                    • Figure 113: Spain: Relative spending importance of categories vs Western Europe, 2008
                                                                                                                                                                                                                                                                                                                                                  • Inflation in personal care
                                                                                                                                                                                                                                                                                                                                                      • Figure 114: Spain: Consumer price inflation on selected categories, 2003-08
                                                                                                                                                                                                                                                                                                                                                    • Channels of distribution
                                                                                                                                                                                                                                                                                                                                                      • Figure 115: Spain: Beauty and toiletries market, retail channels of distribution, 2008
                                                                                                                                                                                                                                                                                                                                                    • Pharmacies and parapharmacies
                                                                                                                                                                                                                                                                                                                                                      • Drugstore, perfumeries and other beauty specialists
                                                                                                                                                                                                                                                                                                                                                        • Department stores
                                                                                                                                                                                                                                                                                                                                                          • Grocery retailers
                                                                                                                                                                                                                                                                                                                                                            • Non-store
                                                                                                                                                                                                                                                                                                                                                              • Figure 116: Spain: Personal care market, leading direct selling operators, 2009
                                                                                                                                                                                                                                                                                                                                                            • Sector size and forecast
                                                                                                                                                                                                                                                                                                                                                              • Key points
                                                                                                                                                                                                                                                                                                                                                                • Economic and consumer outlook
                                                                                                                                                                                                                                                                                                                                                                  • Retail forecasts
                                                                                                                                                                                                                                                                                                                                                                    • Short term outlook for retailing remains very poor
                                                                                                                                                                                                                                                                                                                                                                      • Health and beauty retailers will gain market share
                                                                                                                                                                                                                                                                                                                                                                        • Figure 117: Spain: Retail sales, 2004-14
                                                                                                                                                                                                                                                                                                                                                                      • Recent trends in the health and beauty sector
                                                                                                                                                                                                                                                                                                                                                                        • Enterprise and outlet numbers
                                                                                                                                                                                                                                                                                                                                                                          • Figure 118: Spain: Retail enterprises, 2005-09
                                                                                                                                                                                                                                                                                                                                                                          • Figure 119: Spain: Retail outlets, 2005, 2007 and 2009
                                                                                                                                                                                                                                                                                                                                                                        • Retail competitor analysis
                                                                                                                                                                                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                                                                                                                                                                                            • Schlecker leads the way
                                                                                                                                                                                                                                                                                                                                                                              • Other players looking to build scale
                                                                                                                                                                                                                                                                                                                                                                                • Buying groups
                                                                                                                                                                                                                                                                                                                                                                                  • Non-specialists remain important
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 120: Spain: Leading beauty/drugstore specialists, 2008/09
                                                                                                                                                                                                                                                                                                                                                                                    • Market shares
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 121: Spain: Leading beauty/drugstore specialists’ market shares, 2008
                                                                                                                                                                                                                                                                                                                                                                                    • Appendix – Agreements with selected lifestyle statements on appearance/beauty
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 122: Agreement with selected lifestyle statements on appearance/beauty, Spain, by demographics, 2009
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 123: Agreement with selected lifestyle statements on appearance/beauty, Spain, by demographics, 2009
                                                                                                                                                                                                                                                                                                                                                                                  • United Kingdom

                                                                                                                                                                                                                                                                                                                                                                                    • Issues in the market
                                                                                                                                                                                                                                                                                                                                                                                      • Main themes
                                                                                                                                                                                                                                                                                                                                                                                        • Definitions
                                                                                                                                                                                                                                                                                                                                                                                          • Sources
                                                                                                                                                                                                                                                                                                                                                                                            • Abbreviations
                                                                                                                                                                                                                                                                                                                                                                                              • Future opportunities
                                                                                                                                                                                                                                                                                                                                                                                                • Reviewing and re-evaluating
                                                                                                                                                                                                                                                                                                                                                                                                  • Prove it – Accountability
                                                                                                                                                                                                                                                                                                                                                                                                    • The reluctant ‘male groomer’
                                                                                                                                                                                                                                                                                                                                                                                                      • Market in brief
                                                                                                                                                                                                                                                                                                                                                                                                        • Protracted and fragile recovery forecast
                                                                                                                                                                                                                                                                                                                                                                                                          • Mixed fortunes in the beauty market
                                                                                                                                                                                                                                                                                                                                                                                                            • Consumer context
                                                                                                                                                                                                                                                                                                                                                                                                              • Specialists competitive landscape
                                                                                                                                                                                                                                                                                                                                                                                                                • Channels of distribution
                                                                                                                                                                                                                                                                                                                                                                                                                  • Internal market environment
                                                                                                                                                                                                                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                      • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                        • Value-aware consumers
                                                                                                                                                                                                                                                                                                                                                                                                                          • Budget options in new product development
                                                                                                                                                                                                                                                                                                                                                                                                                            • Own brands
                                                                                                                                                                                                                                                                                                                                                                                                                              • Own brands resonate with shoppers too
                                                                                                                                                                                                                                                                                                                                                                                                                                • Recent developments
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Driving loyalty
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Repeat business matters in recession
                                                                                                                                                                                                                                                                                                                                                                                                                                      • Loyalty cards
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Product exclusives
                                                                                                                                                                                                                                                                                                                                                                                                                                          • In-store experience
                                                                                                                                                                                                                                                                                                                                                                                                                                            • Online developments
                                                                                                                                                                                                                                                                                                                                                                                                                                              • Discretionary beauty spend comes under pressure
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 124: Trends in what extra money is spent on, Nov 09-Dec 09
                                                                                                                                                                                                                                                                                                                                                                                                                                                • Broader market environment
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Mixed impact of changing demographics
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 125: UK: Implications of changing population demographics for beauty market, 2009-14(f)
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • The economy – still in recession
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 126: UK: GDP growth, 1989 Q1-2009 Q3
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Tough times still to come
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Consumer confidence on the rebound
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 127: UK: Nationwide Consumer Confidence Index, Jan 2006-November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail sales
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 128: UK: Retail sales value growth, 2007-09 (October)
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Implications for beauty retailers
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Inflation eases
                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 129: UK: Consumer prices, percentage change year-on-year, 2003-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Consumer price implications for beauty retailers
                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Competitive context
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Personal care spending contracts in 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 130: UK: Consumer spending on selected categories, 2004-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Perfumes, cosmetics and toiletries
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 131: UK: Sales of cosmetics, fragrances and toiletries, by category, 2004, 2006, 2007 and 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 132: UK: Relative sales importance of categories vs Western Europe, 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Strengths and weaknesses in the market
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Strengths
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Weaknesses
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Who’s innovating?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Adding value and driving loyalty through new ideas
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Sector size and forecast
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Technical notes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Retail forecasts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 133: UK: Health and beauty retailers’ sales, 2004-14
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Beauty retailers’ prospects
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Past trends
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • NHS business grows faster than other health and beauty sales
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 134: UK: Estimated total health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Cosmetics/toiletries specialists hold their market share
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 135: UK: Beauty specialists* as a % of the personal care market**, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Outlet and enterprise data
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Enterprises
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 136: UK: Health and beauty retailers, number of enterprises, by sub-sector, 2003-07
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Outlets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 137: UK: Health and beauty retailers, number of outlets, by sub-sector, 2003-07
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Channels of distribution
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Supermarkets dominate
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 138: UK: Beauty and toiletries market, channels of distribution, 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Grocery retailers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Health and beauty specialists
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Boots
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Department stores and other mixed goods retailers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Non-store
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 139: UK: Beauty market, leading direct sellers, 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Retail competitor analysis
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Leading specialists
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Technical note
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 140: UK: Leading beauty specialists, 2008/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Market shares
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 141: UK: Leading specialists’ market shares, 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 142: UK: Beauty specialists, evaluation, 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Retail advertising and promotion
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Advertising expenditure continues to rise
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Total spend continues to rise in 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • But concentrated into just a few hands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Upper end retailers cut back
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Avon a high spender relative to turnover
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 143: Main media advertising spend on cosmetics and toiletries, by retailer, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Spending by media
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 144: Main media advertising spend, by leading beauty specialists, by media, 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Advertising themes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Brand elements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Brand map
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 145: Attitudes towards and usage of beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Brand qualities of beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Service and a smile most important for beauty shoppers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 146: Personalities of various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Experience of beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Prestige brands have niche awareness
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 147: Consumer visitation of various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Brand consideration for beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Avon not for everyone
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 148: Consideration of various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Brand satisfaction for beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Boots most rounded, Molton Brown offers best experience
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 149: Satisfaction with various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Brand commitment to beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Boots has loyalty, department stores less desirable
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 150: Commitment to various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Brand intentions for beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Boots has best retention
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 151: Future visiting intentions for various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Brand recommendation for beauty retail brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Avon gets thumbs up from audience
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 152: Commitment to various beauty retail brands, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Superdrug
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • What the consumer thinks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 153: Attitudes towards the Superdrug brand, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Debenhams
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • What the consumer thinks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 154: Attitudes towards the Debenhams brand, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Lush
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • What the consumer thinks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 155: Attitudes towards the Lush brand, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Tesco
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • What the consumer thinks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 156: Attitudes towards the Tesco brand, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Molton Brown
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • What the consumer thinks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 157: Attitudes towards the Molton Brown brand, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Boots
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • What the consumer thinks
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 158: Attitudes towards the Boots brand, December 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • The Consumer – Where They Buy Beauty Products
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Where they buy beauty products
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Boots dominates, but sales growth is minimal
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Superdrug repositions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Supermarket channel acceptable to many
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Department stores struggle to win the popular vote
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 159: Where they bought beauty products in the last 12 months, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Who buys where
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Women far more enthusiastic shoppers than men
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 160: Top nine retailers: where they bought beauty products in last 12 months, by gender, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 161: Leading retailers: Where they bought beauty products in last 12 months, by gender, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • The major retailers dominate across all age groups
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 162: Leading retailers: where they bought beauty products in the last 12 months, by age, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • But The Body Shop and Specialists have a younger bias
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 163: Beauty specialist and The Body Shop: Penetration levels, by age, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Department stores and Avon have wider appeal
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 164: Department stores and Avon: Penetration levels, by age, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • While M&S and chemist/drugstores have an older skew
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 165: Chemist/drugstores and M&S: Penetration levels, by age, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 166: Other retailers: Where they bought beauty products in last 12 months, by age, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Winners and losers in the socio-economic stakes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 167: Selected retailers: Where they bought beauty products in the last 12 months, by socio-economic group, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 168: Selected retailers: Where they bought beauty products in last 12 months, by socio-economic group, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Potential to collaborate?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Boots and Waitrose
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Who else?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 169: Selective retailers: Where bought beauty products in the last 12 months, by where they shop for groceries, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Repertoire – Superdrug shoppers less loyal
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 170: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by repertoire of beauty cosmetics, skincare products or fragrances/aftershaves bought from, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Women and ABC1 families shop around a lot more
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 171: Repertoire of beauty cosmetics, skincare products or fragrances/aftershaves bought from, by demographics, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • The consumer – The way they shop for beauty products
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Many have not changed their habits
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 172: The way they shop for beauty products, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • The capricious
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Future intentions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 173: Future spending intentions on clothing (July 2009) and beauty (November 2009)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Women have changed their habits more than men
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 174: Way in which they shop for beauty brands, by gender, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Older people less likely to change
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 175: Those with unchanged shopping habits and those shopping around more, by age, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Young people and families most likely to have cut back
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 176: Those spending less or changing brand habits, by lifestage, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Consumers shopping habits by where they’ve shopped
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Trust
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 177: Those sticking to a few retailers they trust, by where they bought beauty products, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Spending less
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 178: Those spending less this year than last, by where they bought beauty products, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • The consumer – Attitudes to beauty shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Practicalities matter
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Loyalty cards appeal to a significant minority
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Call to action
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 179: Attitudes to beauty shopping, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Young people actively managing their budgets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 180: Attitudes to beauty shopping, 16-24s vs all, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • The gender divide
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 181: Main differences by gender in attitudes to beauty shopping, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Some common ground
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 182: Other attitudes to beauty shopping, by gender, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Other findings
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Appendix – Where they buy beauty products
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 183: Next most popular beauty cosmetics, skincare products or fragrances/aftershaves bought from, by demographics, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 184: Other beauty cosmetics, skincare products or fragrances/aftershaves bought from, by demographics, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 185: Least popular beauty cosmetics, skincare products or fragrances/aftershaves bought from, by demographics, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 186: Agreement with selected lifestyle statements on appearance/beauty, GB, by demographics, 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Appendix – The way they shop for beauty products
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 187: Most popular statements on buying cosmetics, skincare and fragrances/aftershaves, by demographics, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 188: Next most popular statements on buying cosmetics, skincare and fragrances/aftershaves, by demographics, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 189: Most popular statements on buying cosmetics, skincare and fragrances/aftershaves, by demographics, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 190: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by most popular statements on buying cosmetics, skincare and fragrances/aftershaves, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 191: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by next most popular statements on buying cosmetics, skincare and fragrances/aftershaves, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 192: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by other statements on buying cosmetics, skincare and fragrances/aftershaves, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Appendix – Attitudes to beauty products
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 193: Most popular attitudes towards buying cosmetics, skincare, fragrances/aftershaves, by demographics, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 194: Next most popular attitudes towards buying cosmetics, skincare, fragrances/aftershaves, by demographics, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 195: Other attitudes towards buying cosmetics, skincare, fragrances/aftershaves, by demographics, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 196: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by most popular attitudes towards buying cosmetics, skincare, fragrances/aftershaves, November 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 197: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by next most popular attitudes towards buying cosmetics, skincare, fragrances/aftershaves, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 198: Beauty cosmetics, skincare products or fragrances/aftershaves bought from, by other attitudes towards buying cosmetics, skincare, fragrances/aftershaves, November 2009 (continued)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • A.S. Watson (Europe)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Group
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 199: A.S.Watson: European health and beauty chains, 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 200: A.S.Watson Europe: Year-on-year sales and profit growth, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 201: A.S.Watson Europe: store numbers, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • UK operations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 202: A.S. Watson UK: Sales as share of UK health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 203: A.S. Watson UK: Financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 204: A.S. Watson UK: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Continental Europe operations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Benelux
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 205: A.S..Watson: Estimated sales by fascia in Belgium and the Netherlands, 2008
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 206: A.S. Watson: Health and Beauty Stores in Belgium, Luxembourg and the Netherlands, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • e-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Marionnaud
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 207: A.S.Watson: Marionnaud sales as share of health & beauty specialists’ sales in Europe, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 208: A.S. Watson: Marionnaud: Sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 209: A.S. Watson: Marionnaud’s outlets, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 210: A.S. Watson: Marionnaud’s store portfolio by country, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Eastern Europe
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial and outlet data
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 211: A.S. Watson: Eastern European operations, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Avenida (Juan Alberto Recio)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 212: Avenida: Share of Spanish health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 213: Avenida: Sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 214: Avenida: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Beauty Success

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 215: Beauty Success: Sales as share of health and beauty specialists’ sales in France, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 216: Beauty Success: Financial performance, 2004-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 217: Beauty Success: Outlet data, 2003-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Bodybell (Ibérica de Droguería y Perfumería)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 218: Bodybell: Share of Spanish health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 219: Bodybell: Sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 220: Bodybell: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Product offer and brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Boots UK

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 221: Boots UK: Sales as share of health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • UK Health and Beauty Division
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 222: Alliance Boots UK Health and Beauty Division: Financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 223: Alliance Boots UK Health and Beauty Division: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 224: Alliance Boots UK Health and Beauty: Sales mix by major product category, 2008/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • dm-drogerie markt

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 225: dm-drogerie-markt: Share of all European health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 226: dm-drogerie markt: Share of German health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 227: dm-drogerie markt: Share of German drugstore retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 228: dm-drogerie markt: Sales performance, 2004/05-2008/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Sales performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 229: dm-drogerie markt: Outlet data, 2005-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 230: dm-drogerie markt: International outlet numbers, 2005-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Marketing and loyalty card
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Distribution
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • e-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Douglas

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 231: Douglas perfumery (Germany): Share of German health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 232: Douglas perfumery division: Share of European health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 233: Douglas Holding: Group financial performance, 2004/05-2008/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 234: Douglas perfumery division: Financial performance, 2004/05-2008/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 235: Douglas perfumery division: Outlet data, 2005-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 236: Douglas perfumery division: Average sales per outlet, by country, 2008/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Brands and own brand
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • DA Retailgroep

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Operational issues
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Etos

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • In Faradis (Dapargel S.L)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 237: In Faradis: Share of Spanish health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 238: In Faradis: Sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 239: In Faradis: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Product offer and brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Limoni

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 240: Limoni Italy: Estimated sales as share of health and beauty specialists’ sales in Italy, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 241: Limoni: Group Sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 242: Limoni Italy: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Lush

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 243: Lush Retail Ltd: Sales as share of UK health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 244: Lush Retail Ltd: Financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 245: Lush Retail Ltd: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Product offer and brand
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • e-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Molton Brown

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 246: Molton Brown Ltd: Sales as share of UK health and beauty retailers’ sales, 2005-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 247: Molton Brown Retail Division: Sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 248: Molton Brown: UK Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Müller Ltd

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 249: Müller Ltd: Estimated sales as share of health and beauty retailers’ sales in Europe, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 250: Müller Ltd: Estimated sales as share of health and beauty retailers’ sales in Germany, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 251: Müller Ltd: Estimated group sales performance, 2004/05-08/09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 252: Müller Ltd: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 253: Müller Ltd: Major beauty own brand lines, 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Operational issues
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Nocibé

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 254: Nocibé: Sales as share of health and beauty specialists’ sales in France, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 255: Nocibé: Group financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 256: Nocibé: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Product offer and brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Loyalty card
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • e-commerce and home shopping and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Rossmann

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 257: Rossmann: Sales as share of health and beauty specialists’ sales in Europe, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 258: Rossmann: Sales as share of health and beauty specialists’ sales in Germany, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 259: Rossmann: Group financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 260: Rossmann: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Schlecker

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 261: Schlecker: Estimated share of German health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 262: Schlecker: Share of European health and beauty specialists’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Financial data
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 263: Schlecker: Estimated sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 264: Schlecker: Estimated outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Operational issues
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Advertising
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Ihr Platz
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 265: Ihr Platz: Share of all German health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Financial data
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 266: Ihr Platz: Sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 267: Ihr Platz: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Operational issues
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Sephora

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 268: Sephora: Estimated sales as share of European health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • History
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 269: Sephora: Financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 270: Sephora: Estimated outlet data, 2004-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Brands and product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Loyalty programmes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Space NK

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 271: Space NK Ltd: Sales as share of health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 272: Space NK: Group financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 273: Space NK: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • The Body Shop

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 274: The Body Shop UK & Republic of Ireland: Estimated sales as share of UK health and beauty retailers’ sales, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 275: The Body Shop UK & Republic of Ireland: Financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 276: The Body Shop UK: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Yves Rocher Group

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 277: Groupe Yves Rocher: Estimated sales as share of health & beauty specialists’ sales in Europe, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Recent history
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 278: Groupe Yves Rocher: Group brands, 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Financial performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 279: Groupe Yves Rocher: Group sales performance, 2004-08
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 280: Groupe Yves Rocher: Estimated European outlet data, 2004-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 281: Groupe Yves Rocher: Yves Rocher brand: Estimated outlet numbers, 2005, 2006 and 2009
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Brands
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Product offer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Pricing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 282: Yves Rocher Group: Yves Rocher brand: Identified group websites, 2008

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Companies Covered

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        To learn more about the companies covered in this report please contact us.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Beauty Retailing - Europe - January 2010

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        US $1,663.95 (Excl.Tax)