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Beauty Retailing - Europe - January 2012

Mintel European Retail Intelligence provides independent, expert coverage of the major retail sectors throughout Europe. Each title in this series analyses retailing trends in up to 19 European markets, including the Scandinavian nations and Eastern European countries such as the Czech Republic and Poland as well as the major Western European markets.

The coverage provided by each report is as accurate, relevant and up-to-date as possible, combining in-house sector expertise with retailer performance data, taken directly from industry and trade sources.

With titles ranging from 'DIY Retailing in Europe' through to 'Food Retailing in Europe', each market examination includes studies of:

  • background economic and demographic data
  • market sizes
  • regional retailing trends and issues
  • market drivers
  • consumer expenditure
  • consumer trends
  • leading pan-European retailers
  • domestic retailers
  • market forecasts

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Table of contents

  1. Executive Summary

    • Consumer spending on personal care goods
      • Figure 1: Consumer spending on personal care goods, incl. VAT, UK, France, Germany, Italy, Spain, Netherlands, 2009-10
      • Figure 2: Consumer spending on personal care goods, UK, France, Germany, Italy, Spain, Netherlands, 2009-10
    • Consumer spending on beauty products
      • Figure 3: Annual per-capita consumer spending on colour cosmetics/hair care/facial care/fragrances, UK, France, Germany, Spain, Italy, Netherlands, 2010
    • Where this is spent
      • Figure 4: Estimated distribution of consumer spending on personal care goods, UK, France, Germany, Italy, Spain, Netherlands, 2010
    • Health and beauty specialists sector sizes
      • Figure 5: European health and beauty specialists sector sales, by country, UK, France, Germany, Spain, Italy, Netherlands, 2009-11 (f)
    • Beauty specialists sector sizes
      • Figure 6: European beauty specialists sector sales, by country, UK, France, Germany, Spain, Italy, Netherlands, 2010
    • The leading beauty specialists
      • Figure 7: Leading European beauty specialists by European revenues, 2009/10-2010/11
  2. Report Scope

      • Beauty and personal care retailing
        • Sources for consumer spending
          • Abbreviations
            • Technical notes
              • Financial definitions
                • Currencies
                  • Country codes
                    • Figure 8: Country codes
                  • VAT
                    • Figure 9: Europe: Standard VAT rates, 2010/11
                • European Summary and Outlook

                  • The market: How much do consumers spend on personal care?
                    • Definition
                      • Spending data
                        • Figure 10: Consumer spending on personal care goods, incl. VAT, UK, France, Germany, Italy, Spain, Netherlands, 2009-10
                        • Figure 11: Consumer spending on personal care goods, UK, France, Germany, Italy, Spain, Netherlands, 2006-10
                        • Figure 12: Annual per-capita consumer spending on personal care goods, UK, France, Germany, Italy, Spain, Netherlands, 2009-10
                      • The market: How much is spent on beauty products?
                        • Figure 13: Annual per-capita consumer spending on colour cosmetics/hair care/facial care/fragrances, UK, France, Germany, Spain, Italy, Netherlands, 2010
                        • Figure 14: Consumer spending on colour cosmetics, UK, France, Germany, Spain, Italy, Netherlands, 2010-11
                        • Figure 15: Consumer spending on hair care products, UK, France, Germany, Spain, Italy, Netherlands, 2010-11
                        • Figure 16: Consumer spending on facial care products, UK, France, Germany, Spain, Italy, Netherlands, 2010-11
                        • Figure 17: Consumer spending on fragrances, UK, France, Germany, Spain, Italy, Netherlands, 2010-11
                      • The market: Which channels do consumers shop?
                        • Figure 18: Estimated distribution of consumer spending on personal care goods, UK, France, Germany, Italy, Spain, Netherlands, 2010
                      • The consumer: Where do they choose to shop?
                        • UK:
                          • Figure 19: UK: Outlets where make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011
                        • France:
                          • Figure 20: France: Outlets where make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011 (%)
                        • Germany:
                          • Figure 21: Germany: Outlets where make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011 (%)
                        • Spain:
                          • Figure 22: Spain: Outlets where make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011
                        • Italy:
                          • Figure 23: Italy: Outlets where make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011 (%)
                        • The market: Performance of the H&B specialists sector
                          • Figure 24: European health and beauty specialists sector sales, by country, 2006-10
                        • The market: Sales forecasts for the H&B specialists sector
                          • Figure 25: European health and beauty specialists sector sales forecasts, by country, 2011-16
                        • The market: How big are Europe’s beauty specialists’ sectors?
                            • Figure 26: European beauty specialists’ sector sales, by country, 2010
                          • The retailers: Performance of the leading specialists
                            • Figure 27: Leading European beauty specialists, by European revenues, 2009/10-2010/11
                            • Figure 28: Leading European beauty specialists, by European revenues, 2009/10-2010/11
                          • Where next?
                            • Preparing for a lower-growth future
                            • France

                              • Executive summary
                                • The market: Economic and demographic context
                                  • The economy
                                    • Figure 29: France: Quarterly GDP growth, 1991-2011 (Q3)
                                    • Figure 30: France: Indicator of consumer confidence, January 2007-November 2011
                                  • Inflation
                                    • Figure 31: France: Inflation in beauty and other major categories, 2006-11 (Nov)
                                    • Figure 32: France: Percentage change in Consumer Price Index vs average wages, 2006-11
                                  • Demographics
                                    • Figure 33: France: Over 65s as % total French population, 1950-2030
                                  • The market: Consumer spending
                                    • Figure 34: France: Consumer spending on beauty and selected other goods, 2006-10
                                  • Personal care goods vs all consumer spend
                                    • Figure 35: France: Spending on personal care goods as % of all consumer spending, 2005-10
                                  • Personal care goods vs personal care services
                                    • Figure 36: France: Spending on personal care goods vs spending on personal care services, 2005-10
                                  • Product market breakdown
                                    • Figure 37: France: Consumer spending on personal care, by major category, 2010-11
                                  • The market: The health and beauty specialists sector
                                    • Retail sales and forecast
                                      • Figure 38: France: Health and beauty retailers’ sales, 2006-10
                                      • Figure 39: France: Beauty specialists’ retail sales forecasts, 2011-16
                                    • The retailers: Channels of distribution
                                        • Figure 40: France: Personal care goods, spending by channel of distribution, 2010
                                      • The retailers: Online
                                          • Figure 41: France: Top transactional beauty websites, by number of visits, July 2011
                                        • The retailers: Leading specialists
                                          • Yves Rocher leads the sector
                                            • Marionnaud bounces back
                                              • Sephora loses second place
                                                • Steady growth maintained at Nocibé
                                                  • Figure 42: France: Leading beauty retailers, 2010/11
                                                • The retailers: Market shares
                                                  • Figure 43: France: Beauty retailers’ market shares, 2010
                                                • The consumer: Where they shop
                                                    • Figure 44: France: Outlets from which make-up/hair care/skin care/fragrance products were bought, by female consumers in the last 12 months, March 2011
                                                  • Where they shop by age group and product type
                                                    • Figure 45: France: Outlets from which make-up products were bought by female consumers in the last 12 months, by age group, March 2011
                                                    • Figure 46: France: Outlets from which hair care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                    • Figure 47: France: Outlets from which skin care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                    • Figure 48: France: Outlets from which fragrance products were bought by female consumers in the last 12 months, by age group, March 2011
                                                • Germany

                                                  • Executive summary
                                                    • The market: Economic and demographic context
                                                      • The economy
                                                        • Figure 49: Germany: Real-terms, year-on-year GDP growth, Q1 2006-Q3 2011
                                                        • Figure 50: Germany: Selected labour market indicators, Q1 2009-Q3 2011
                                                        • Figure 51: Germany: Consumer confidence and retail trade confidence, Dec 2010-Nov 2011
                                                      • Inflation
                                                        • Figure 52: Germany: Consumer prices index, Jan 2006-Oct 2011
                                                      • Demographics
                                                        • Figure 53: Germany: Over 65s as % total population, 1960-2030
                                                      • Implications for beauty retailers
                                                        • Economy:
                                                          • Demographics:
                                                            • The market: Consumer spending
                                                              • Personal care spending data
                                                                  • Figure 54: Germany: Consumer spending on personal care and other selected categories, 2006-10
                                                                • Personal care goods spending per capita
                                                                  • Figure 55: Germany: Annual per-capita consumer expenditure on personal care goods, 2006-10
                                                                • Personal care goods spending as a share of all expenditure
                                                                  • Figure 56: Germany: Consumer spending on personal care goods as percentage of total consumer spending, 2006-10
                                                                • Spending on personal care goods relative to services
                                                                  • Figure 57: Germany: Spending on personal care goods vs spending on personal care services, 2006-10
                                                                • Trade association data
                                                                  • Figure 58: Germany: Total consumption of cosmetics and toiletries products, 2010-11
                                                                • Spending breakdown by category
                                                                  • Figure 59: Germany: Consumer spending on skin care and hair care, 2010-11f
                                                                  • Figure 60: Germany: Consumer spending on personal care, by major category, 2010-11
                                                                • Category performance and prospects
                                                                  • The market: The health and beauty specialists sector
                                                                    • Economic outlook
                                                                      • Retail sales and forecasts
                                                                          • Figure 61: Germany: Beauty retailers’ sales, 2006-10
                                                                          • Figure 62: Germany: Beauty retailers’ sales forecasts, 2011-16
                                                                        • Index of retail sales
                                                                          • Figure 63: Germany: Index of retail sales: Annual % change, Jan 2010-Oct 2011 (current prices)
                                                                        • The market: Outlet and enterprise data
                                                                          • Figure 64: Germany: Number of retail enterprises, 2005-09
                                                                          • Figure 65: Germany: Number of outlets, 2005-09
                                                                        • The retailers: Channels of distribution
                                                                          • Drugstores dominate the beauty market
                                                                            • Perfumeries led by Douglas
                                                                              • Grocers gain share thanks to Schlecker’s crisis
                                                                                • Department stores in decline
                                                                                  • Online
                                                                                    • Others
                                                                                      • Direct selling
                                                                                        • Figure 66: Germany: Specialist beauty members of the direct selling association, 2011
                                                                                      • The retailers: Online
                                                                                        • Proportion of consumers shopping online
                                                                                          • Figure 67: Germany: Percentage of individuals who have purchased goods or services online within the preceding three/12 months, 2006-11
                                                                                          • Figure 68: Percentage of female consumers who have purchased beauty products online in the 12 months to March 2011, Italy, Spain, Germany, France and UK
                                                                                        • Leading websites by usage
                                                                                          • Figure 69: Germany: Leading transactional beauty websites, July 2011
                                                                                        • The retailers: Leading specialists
                                                                                          • Schlecker in crisis – files for insolvency
                                                                                            • dm set to take market leader position
                                                                                              • Dynamic Rossmann
                                                                                                • Müller lagging a little, but still outperforming Schlecker
                                                                                                  • Douglas dominates in perfumery
                                                                                                    • Budnikowsky, a regional player
                                                                                                      • Figure 70: Germany: Leading beauty retailers, 2010/11
                                                                                                    • The retailers: Market shares
                                                                                                        • Figure 71: Germany: Leading beauty retailers’ estimated shares of sector sales, 2010
                                                                                                      • The consumer: Where they shop
                                                                                                          • Figure 72: Germany: Outlets from which make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011
                                                                                                        • Where they shop by age group and product type
                                                                                                          • Figure 73: Germany: Outlets from which make-up products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                          • Figure 74: Germany: Outlets from which hair care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                          • Figure 75: Germany: Outlets from which skin care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                          • Figure 76: Germany: Outlets from which fragrance products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                      • Italy

                                                                                                        • Executive summary
                                                                                                          • The market: Economic and demographic context
                                                                                                            • Long-standing economic problems
                                                                                                              • Pharmacy liberalisation
                                                                                                                • The economy
                                                                                                                  • Figure 77: Italy: Real-terms, year-on-year GDP growth, Q1 2006-Q2 2011
                                                                                                                  • Figure 78: Italy: Consumer confidence and retail trade confidence, Dec 2010-Nov 2011
                                                                                                                • Austerity
                                                                                                                  • Bond markets
                                                                                                                    • Consumer price inflation
                                                                                                                      • Figure 79: Italy: Harmonised index of consumer prices: Annual % change, Jan 2006-Nov 2011
                                                                                                                    • The consumer
                                                                                                                      • Figure 80: Selected labour market indicators, Q1 2009-Q2 2011
                                                                                                                    • Demographics
                                                                                                                      • Figure 81: Italy: Foreign resident population on 1 January, 2007-11
                                                                                                                    • Implications for beauty retailers
                                                                                                                      • Economy:
                                                                                                                        • Demographics:
                                                                                                                          • The market: Consumer spending
                                                                                                                            • Personal care spending data
                                                                                                                              • Figure 82: Italy: Consumer spending on selected categories, 2006-10
                                                                                                                            • Personal care goods spending per capita
                                                                                                                              • Figure 83: Italy: Annual per-capita consumer expenditure on personal care goods, 2006-10
                                                                                                                            • Personal care goods spending as a share of all expenditure
                                                                                                                              • Figure 84: Italy: Consumer spending on personal care goods as a percentage of total consumer spending, 2006-10
                                                                                                                            • Spending on personal care goods relative to services
                                                                                                                              • Figure 85: Italy: Consumer spending on personal care goods relative to spending at hairdressing salons & personal grooming establishments, 2006-10
                                                                                                                            • Trade association data
                                                                                                                              • Figure 86: Italy: Total consumption of cosmetics and toiletries products, 2006-10
                                                                                                                            • Spending breakdown by category
                                                                                                                              • Figure 87: Italy: Consumer spending on skin care and hair care, 2010-11
                                                                                                                              • Figure 88: Italy: Consumer spending on personal care by major category, 2010-11
                                                                                                                            • Category performance and prospects
                                                                                                                              • The market: The health and beauty specialists sector
                                                                                                                                • Economic and consumer outlook
                                                                                                                                  • Retail sales and forecasts
                                                                                                                                      • Figure 89: Italy: Estimated retail sales, 2006-10
                                                                                                                                      • Figure 90: Italy: Retail sales forecasts, 2011-16
                                                                                                                                    • Index of retail sales
                                                                                                                                      • Figure 91: Italy: Index of retail sales: Annual % change, Jan 2010-Sep 2011
                                                                                                                                    • Enterprise numbers
                                                                                                                                      • Figure 92: Italy: Retail enterprises, by sector, 2008-09
                                                                                                                                    • Outlet numbers
                                                                                                                                      • Figure 93: Italy: Outlet numbers, 2007
                                                                                                                                      • Figure 94: Italy: Estimated enterprise numbers, 2010
                                                                                                                                    • The retailers: Channels of distribution
                                                                                                                                      • Figure 95: Italy: Personal care goods, estimated channels of distribution, 2010
                                                                                                                                    • Pharmacies, parapharmacies and legislation
                                                                                                                                      • Direct selling
                                                                                                                                        • Figure 96: Italy: Specialist beauty members of the direct selling association, 2011
                                                                                                                                      • The retailers: Online
                                                                                                                                        • Proportion of consumers shopping online
                                                                                                                                          • Figure 97: Percentage of individuals who have purchased goods or services online within the preceding three/12 months, 2006-11
                                                                                                                                          • Figure 98: Percentage of female consumers who have purchased beauty products online in the 12 months to March 2011, Italy, Spain, Germany, France and UK
                                                                                                                                        • Barrier to online growth: Cash culture
                                                                                                                                          • Barrier to online growth: Low levels of internet access
                                                                                                                                            • Figure 99: Italy: Percentage of households with any internet access/broadband connection, 2006-11
                                                                                                                                          • Leading websites by usage
                                                                                                                                            • Figure 100: Italy: Leading transactional beauty websites, July 2011
                                                                                                                                          • The retailers: Leading specialists
                                                                                                                                            • Characteristics of the sector
                                                                                                                                              • Bridgepoint builds scale in perfumery
                                                                                                                                                • Private label a focus for perfumery
                                                                                                                                                  • The drugstores
                                                                                                                                                    • Bottega Verde
                                                                                                                                                      • Figure 101: Italy: Identified leading beauty specialists, 2010/11
                                                                                                                                                    • The retailers: Market shares
                                                                                                                                                      • Figure 102: Italy: Leading beauty specialists’ estimated shares of sector sales, 2010
                                                                                                                                                    • The consumer: Where they shop
                                                                                                                                                        • Figure 103: Italy: Outlets from which make-up/haircare/skincare/fragrance products were bought by female consumers in the last 12 months, March 2011
                                                                                                                                                      • Where they shop by age group and product type
                                                                                                                                                        • Figure 104: Italy: Outlets from which make-up products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                        • Figure 105: Italy: Outlets from which hair care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                        • Figure 106: Italy: Outlets from which skin care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                        • Figure 107: Italy: Outlets from which fragrance products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                    • The Netherlands

                                                                                                                                                      • Executive summary
                                                                                                                                                        • The market: Economic and demographic context
                                                                                                                                                          • The economy
                                                                                                                                                              • Figure 108: Netherlands: Real-terms, year-on-year GDP growth, Q1 2006-Q3 2011
                                                                                                                                                              • Figure 109: Netherlands: Selected labour market indicators, Q1 2009-Q3 2011
                                                                                                                                                              • Figure 110: Netherlands: Consumer confidence and retail trade confidence, Dec 2010-Nov 2011
                                                                                                                                                            • Demographics
                                                                                                                                                              • Figure 111: Netherlands: Over 65s as % total population, 1960-2060
                                                                                                                                                            • Inflation
                                                                                                                                                                • Figure 112: Netherlands: Consumer prices index, Jan 2006-Oct 2011
                                                                                                                                                              • Implications for beauty retailers
                                                                                                                                                                • Economy:
                                                                                                                                                                  • Demographics:
                                                                                                                                                                    • The market: Consumer spending
                                                                                                                                                                        • Figure 113: Netherlands: Consumer spending on personal care and other selected categories, 2006-10
                                                                                                                                                                      • Personal care goods spending per capita
                                                                                                                                                                        • Figure 114: Netherlands: Annual per-capita consumer expenditure on personal care goods (estimated), 2006-10
                                                                                                                                                                      • Personal care goods spending as a share of all expenditure
                                                                                                                                                                        • Figure 115: Netherlands: Consumer spending on personal care goods (estimated) as percentage of total consumer spending, 2006-10
                                                                                                                                                                      • Spending breakdown by category
                                                                                                                                                                        • Figure 116: Netherlands: Consumer spending on personal care, by major category, 2010-11
                                                                                                                                                                      • The market: The health and beauty specialists sector
                                                                                                                                                                        • Economic outlook
                                                                                                                                                                          • Retail sales and forecasts
                                                                                                                                                                              • Figure 117: Netherlands: Health and beauty retailers’ sales, 2006-10
                                                                                                                                                                              • Figure 118: Netherlands: Health and beauty retailers’ sales forecasts, 2011-16
                                                                                                                                                                            • Index of retail sales
                                                                                                                                                                              • Figure 119: Netherlands: Index of retail sales: Annual % change, Jan 2010-Nov 2011 (current prices)
                                                                                                                                                                            • The market: Outlet and enterprise data
                                                                                                                                                                              • Figure 120: The Netherlands: Number of retail enterprises, 2006-10
                                                                                                                                                                              • Figure 121: The Netherlands: Number of retail outlets, 2006-10
                                                                                                                                                                            • The retailers: Channels of distribution
                                                                                                                                                                              • Direct selling
                                                                                                                                                                                • Figure 122: Netherlands: Specialist beauty members of the direct selling association, 2011
                                                                                                                                                                              • The retailers: Online
                                                                                                                                                                                • Figure 123: Netherlands: Percentage of individuals who have purchased goods or services online within the preceding three/12 months, 2006-11
                                                                                                                                                                              • The retailers: Leading specialists
                                                                                                                                                                                • A.S. Watson dominates
                                                                                                                                                                                  • Etos second largest drugstore chain
                                                                                                                                                                                    • DA expanding under private ownership
                                                                                                                                                                                      • Schlecker pulls out
                                                                                                                                                                                        • Douglas leads in perfumery
                                                                                                                                                                                          • Others
                                                                                                                                                                                              • Figure 124: Netherlands: Leading beauty retailers, 2010/11
                                                                                                                                                                                            • The retailers: Market shares
                                                                                                                                                                                              • Figure 125: Netherlands: Leading beauty retailers’ estimated shares of sector sales, 2010
                                                                                                                                                                                          • Spain

                                                                                                                                                                                            • Executive summary
                                                                                                                                                                                              • The market: Economic and demographic context
                                                                                                                                                                                                • Demographics
                                                                                                                                                                                                  • Figure 126: Spain: Over 65s as % total Spanish population, 2005-30
                                                                                                                                                                                                • The economy
                                                                                                                                                                                                  • Figure 127: Spain: Quarterly GDP growth, 2006-11 (Q3)
                                                                                                                                                                                                • Consumer confidence
                                                                                                                                                                                                  • Figure 128: Spain: Indicator of consumer confidence, January 2007-November 2011
                                                                                                                                                                                                • Inflation
                                                                                                                                                                                                  • Figure 129: Spain: Consumer prices inflation, Jan 2006-Nov 2011
                                                                                                                                                                                                  • Figure 130: Spain: Percentage change in Consumer Price Index vs average wage growth, 2006-11
                                                                                                                                                                                                • Implications for retailers
                                                                                                                                                                                                  • The market: Consumer spending
                                                                                                                                                                                                    • Figure 131: Spain: Consumer spending on beauty and selected other goods, 2006-10
                                                                                                                                                                                                  • Personal care vs all consumer spend
                                                                                                                                                                                                    • Figure 132: Spain: Estimated spending on personal care goods and services as % of all consumer spending, 2006-10
                                                                                                                                                                                                  • Product market breakdown
                                                                                                                                                                                                    • Figure 133: Spain: Consumer spending on personal care by major category, 2010-11
                                                                                                                                                                                                  • The market: The health and beauty specialists sector
                                                                                                                                                                                                    • Retail sales and forecast
                                                                                                                                                                                                      • Figure 134: Spain: Health and beauty retailers’ sales, 2006-10
                                                                                                                                                                                                      • Figure 135: Spain: Health and beauty retailers’ sales forecasts, 2011-16
                                                                                                                                                                                                    • Enterprise and outlet numbers
                                                                                                                                                                                                      • Figure 136: Spain: Retail enterprises, 2005-09
                                                                                                                                                                                                      • Figure 137: Spain: Retail outlets, 2005, 2007 and 2009
                                                                                                                                                                                                    • The retailers: Channels of distribution
                                                                                                                                                                                                        • Figure 138: Spain: Beauty and toiletries market, retail channels of distribution, 2010
                                                                                                                                                                                                      • The retailers: Online
                                                                                                                                                                                                        • Figure 139: Spain: Percentage of individuals who have purchased goods or services online within the preceding three/12 months, 2006-11
                                                                                                                                                                                                        • Figure 140: Spain: Top transactional beauty websites, by number of visits, July 2011
                                                                                                                                                                                                      • The retailers: Leading specialists
                                                                                                                                                                                                        • Tough year for Schlecker
                                                                                                                                                                                                          • French players post mixed performance
                                                                                                                                                                                                            • Douglas struggles
                                                                                                                                                                                                              • Wider ranges
                                                                                                                                                                                                                • Building scale
                                                                                                                                                                                                                  • Figure 141: Spain: Leading beauty retailers, 2010/11
                                                                                                                                                                                                                • The retailers: Market shares
                                                                                                                                                                                                                  • Figure 142: Spain: Leading beauty retailers’ market shares, 2010
                                                                                                                                                                                                                • The consumer: Where they shop
                                                                                                                                                                                                                    • Figure 143: Spain: Outlets from which make-up/hair care/skin care/fragrance products were bought by female consumers in the last 12 months, March 2011
                                                                                                                                                                                                                  • Where they shop by age group and product type
                                                                                                                                                                                                                    • Figure 144: Spain: Outlets from which make-up products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                                                                                    • Figure 145: Spain: Outlets from which hair care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                                                                                    • Figure 146: Spain: Outlets from which skin care products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                                                                                    • Figure 147: Spain: Outlets from which fragrance products were bought by female consumers in the last 12 months, by age group, March 2011
                                                                                                                                                                                                                • United Kingdom

                                                                                                                                                                                                                  • Introduction
                                                                                                                                                                                                                    • Beauty and personal care retailing
                                                                                                                                                                                                                      • Beauty specialists
                                                                                                                                                                                                                        • Sources
                                                                                                                                                                                                                          • Abbreviations
                                                                                                                                                                                                                            • Technical notes
                                                                                                                                                                                                                              • Financial definitions
                                                                                                                                                                                                                                • Currencies
                                                                                                                                                                                                                                  • Country codes
                                                                                                                                                                                                                                    • Figure 148: Country codes
                                                                                                                                                                                                                                  • VAT
                                                                                                                                                                                                                                    • Figure 149: Europe: Standard VAT rates, 2010/11
                                                                                                                                                                                                                                  • Executive summary
                                                                                                                                                                                                                                    • The market
                                                                                                                                                                                                                                      • Figure 150: All spending on beauty and personal care products, 2006-16
                                                                                                                                                                                                                                    • Economic outlook
                                                                                                                                                                                                                                      • The notion of treating will become a harder sell
                                                                                                                                                                                                                                        • Winners and losers
                                                                                                                                                                                                                                          • Market factors
                                                                                                                                                                                                                                            • Competition heats up
                                                                                                                                                                                                                                              • Multi-channel steams ahead
                                                                                                                                                                                                                                                • M-commerce will gather momentum
                                                                                                                                                                                                                                                  • Maximising the impact of marketing campaigns
                                                                                                                                                                                                                                                    • Companies, brands and innovation
                                                                                                                                                                                                                                                      • Figure 151: Leading retailers: Market shares of all beauty and personal care spending, 2010
                                                                                                                                                                                                                                                      • Figure 152: Leading specialists: Share of cosmetic & toiletries specialists’ sales, 2010
                                                                                                                                                                                                                                                    • Innovation – loyalty, digital and collaborative developments
                                                                                                                                                                                                                                                      • Channels of distribution
                                                                                                                                                                                                                                                        • Figure 153: Beauty and personal care spending: Channels of distribution, 2009 and 2010
                                                                                                                                                                                                                                                      • The consumer
                                                                                                                                                                                                                                                        • Figure 154: Purchase drivers for beauty products, November 2011
                                                                                                                                                                                                                                                        • Figure 155: Attitudes to beauty shopping, November 2011
                                                                                                                                                                                                                                                        • Figure 156: Beauty target groups, November 2011
                                                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                                                        • Issues in the market
                                                                                                                                                                                                                                                          • Which factors most influence purchasing decisions?
                                                                                                                                                                                                                                                            • Can Superdrug take on Boots with its loyalty card?
                                                                                                                                                                                                                                                              • And what does the future hold for loyalty schemes?
                                                                                                                                                                                                                                                                • How can retailers retain the interest of young people?
                                                                                                                                                                                                                                                                  • The enduring challenge – how can retailers get more men into the grooming market?
                                                                                                                                                                                                                                                                    • Future opportunities
                                                                                                                                                                                                                                                                      • Let’s Make a Deal
                                                                                                                                                                                                                                                                        • Why buy?
                                                                                                                                                                                                                                                                          • Who’s innovating?
                                                                                                                                                                                                                                                                            • Sephora’s mirror app
                                                                                                                                                                                                                                                                              • Superdrug loyalty roadshow
                                                                                                                                                                                                                                                                                • Do not disturb
                                                                                                                                                                                                                                                                                  • Figure 157: Clinique’s ‘browsing bracelets’
                                                                                                                                                                                                                                                                                • Harrods Beauty Apothecary and Colour Hall
                                                                                                                                                                                                                                                                                  • Taking in-store services further
                                                                                                                                                                                                                                                                                    • Figure 158: John Lewis Retreat, Reading
                                                                                                                                                                                                                                                                                  • Cadbury’s Blissful treats
                                                                                                                                                                                                                                                                                    • Sephora unveils its mobile checkout system
                                                                                                                                                                                                                                                                                      • Sensory experiences from Sephora
                                                                                                                                                                                                                                                                                        • Figure 159: Sephora’s Sensorium, New York
                                                                                                                                                                                                                                                                                      • The market: Economic and demographic background
                                                                                                                                                                                                                                                                                        • Key points
                                                                                                                                                                                                                                                                                          • Demographic shifts
                                                                                                                                                                                                                                                                                            • Ethnic diversity
                                                                                                                                                                                                                                                                                                • Figure 160: Number of passengers given leave to enter the UK for work and study by region of nationality, and grants of settlement by region of nationality, 2010
                                                                                                                                                                                                                                                                                                • Figure 161: Population estimate, by ethnic group, 2009
                                                                                                                                                                                                                                                                                              • Ageing population
                                                                                                                                                                                                                                                                                                • Figure 162: UK: Over-65s as a percentage of the total UK population, 1991-2020
                                                                                                                                                                                                                                                                                              • Implications for retailers
                                                                                                                                                                                                                                                                                                • The economy
                                                                                                                                                                                                                                                                                                  • Figure 163: UK: Real-terms, year-on-year GDP growth, Q1 2009-Q3 2011(p)
                                                                                                                                                                                                                                                                                                  • Figure 164: UK: consumer confidence and retail trade confidence, Dec 2010-Nov 2011
                                                                                                                                                                                                                                                                                                • Inflation
                                                                                                                                                                                                                                                                                                  • Figure 165: Consumer prices inflation in selected categories, Dec 2010-Nov 2011
                                                                                                                                                                                                                                                                                                • Implications for retailers
                                                                                                                                                                                                                                                                                                  • The market: Consumer spending on beauty products
                                                                                                                                                                                                                                                                                                    • Definitions
                                                                                                                                                                                                                                                                                                      • Consumer spending breakdown
                                                                                                                                                                                                                                                                                                        • Figure 166: UK: Consumer spending on selected categories, 2006-11
                                                                                                                                                                                                                                                                                                      • Beauty spending as a share of all spending
                                                                                                                                                                                                                                                                                                        • Figure 167: Consumer spending on personal care goods as a percentage of total consumer spending, 2006-11
                                                                                                                                                                                                                                                                                                      • Spending on goods relative to services
                                                                                                                                                                                                                                                                                                        • Figure 168: Consumer spending on personal care goods relative to spending at hairdressing salons & personal grooming establishments, 2006-11
                                                                                                                                                                                                                                                                                                      • Category performance and prospects
                                                                                                                                                                                                                                                                                                        • The market: Sector size and forecast
                                                                                                                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                                                                                                                            • Economic and consumer outlook
                                                                                                                                                                                                                                                                                                              • Health warning
                                                                                                                                                                                                                                                                                                                • Economic outlook
                                                                                                                                                                                                                                                                                                                  • Beauty retailers’ prospects
                                                                                                                                                                                                                                                                                                                    • Winners and losers
                                                                                                                                                                                                                                                                                                                      • New investment
                                                                                                                                                                                                                                                                                                                        • Online developing fast
                                                                                                                                                                                                                                                                                                                          • M-commerce will gather momentum too
                                                                                                                                                                                                                                                                                                                            • Maximising the impact of marketing campaigns
                                                                                                                                                                                                                                                                                                                              • Collaborative links
                                                                                                                                                                                                                                                                                                                                • Market size forecast
                                                                                                                                                                                                                                                                                                                                    • Figure 169: Personal care spending forecast, 2006-16
                                                                                                                                                                                                                                                                                                                                  • Forecast methodology
                                                                                                                                                                                                                                                                                                                                    • Sector sales
                                                                                                                                                                                                                                                                                                                                      • Figure 170: UK: Estimated total health and beauty retailers’ sales, 2006-10
                                                                                                                                                                                                                                                                                                                                    • Outlet data
                                                                                                                                                                                                                                                                                                                                      • Figure 171: UK: Retail outlets by sector, 2005-09
                                                                                                                                                                                                                                                                                                                                    • The market: Strengths and weaknesses
                                                                                                                                                                                                                                                                                                                                      • Strengths
                                                                                                                                                                                                                                                                                                                                        • Weaknesses
                                                                                                                                                                                                                                                                                                                                          • The retailers: Channels of distribution
                                                                                                                                                                                                                                                                                                                                            • Key points
                                                                                                                                                                                                                                                                                                                                                • Figure 172: UK beauty and personal care market, channels of distribution, 2009 and 2010
                                                                                                                                                                                                                                                                                                                                              • The retailers: Leading retailers
                                                                                                                                                                                                                                                                                                                                                • Key points
                                                                                                                                                                                                                                                                                                                                                  • Technical note
                                                                                                                                                                                                                                                                                                                                                    • Leading beauty specialists
                                                                                                                                                                                                                                                                                                                                                      • Mixed results
                                                                                                                                                                                                                                                                                                                                                        • Superdrug initiatives should start to bear fruit
                                                                                                                                                                                                                                                                                                                                                          • What lies ahead for Savers and The Perfume Shop?
                                                                                                                                                                                                                                                                                                                                                            • The Body Shop in need of fresh ideas
                                                                                                                                                                                                                                                                                                                                                              • Niche players hold up well
                                                                                                                                                                                                                                                                                                                                                                  • Figure 173: UK: Leading beauty specialists, 2010/11
                                                                                                                                                                                                                                                                                                                                                                • Leading non-specialists and non-store retailers
                                                                                                                                                                                                                                                                                                                                                                  • Figure 174: Leading non-specialists, 2010/11
                                                                                                                                                                                                                                                                                                                                                                • Non-specialist and non-store retailers’ profiles
                                                                                                                                                                                                                                                                                                                                                                  • Tesco
                                                                                                                                                                                                                                                                                                                                                                      • Figure 175: Tesco: Beauty consumer profile (relative to the average), by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                    • J. Sainsbury
                                                                                                                                                                                                                                                                                                                                                                      • Figure 176: J. Sainsbury exclusive brands, Mandara Spa and Dirty Works, and point-of-sale merchandising
                                                                                                                                                                                                                                                                                                                                                                      • Figure 177: Sainsbury’s: Beauty consumer profile (relative to the average), by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                    • Asda
                                                                                                                                                                                                                                                                                                                                                                        • Figure 178: Asda: Beauty consumer profile (relative to the average), by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                      • Morrisons
                                                                                                                                                                                                                                                                                                                                                                          • Figure 179: Morrisons: Beauty consumer profile (relative to the average), by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                        • Debenhams
                                                                                                                                                                                                                                                                                                                                                                          • Figure 180: Bliss spa, Debenhams, Oxford Street
                                                                                                                                                                                                                                                                                                                                                                          • Figure 181: Debenhams: Beauty consumer profile (relative to the average), by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                        • John Lewis
                                                                                                                                                                                                                                                                                                                                                                          • House of Fraser
                                                                                                                                                                                                                                                                                                                                                                            • Marks & Spencer
                                                                                                                                                                                                                                                                                                                                                                              • Figure 182: Beauty section, Marks & Spencer, Marble Arch
                                                                                                                                                                                                                                                                                                                                                                              • Figure 183: Marks & Spencer: Beauty consumer profile (relative to the average), by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                            • Avon Cosmetics
                                                                                                                                                                                                                                                                                                                                                                              • The retailers: Market shares
                                                                                                                                                                                                                                                                                                                                                                                  • Figure 184: Leading retailers of personal care products’ shares of consumer spending on personal care goods, 2010
                                                                                                                                                                                                                                                                                                                                                                                  • Figure 185: Leading cosmetics and toiletries specialists’ shares of the cosmetics/toiletries specialists sector, 2010
                                                                                                                                                                                                                                                                                                                                                                                • The retailers: Online
                                                                                                                                                                                                                                                                                                                                                                                  • Key points
                                                                                                                                                                                                                                                                                                                                                                                    • Prospects for beauty online
                                                                                                                                                                                                                                                                                                                                                                                      • Market size
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 186: Estimated market size and forecast of online consumer spending on cosmetics and toiletries, 2006-11
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 187: Estimated distribution of online consumer spending on cosmetics and toiletries, by segment, 2010
                                                                                                                                                                                                                                                                                                                                                                                      • Leading pureplay retailers
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 188: Leading home shopping retailers’ online beauty and toiletries sales, 2010/11
                                                                                                                                                                                                                                                                                                                                                                                      • Website usage
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 189: Leading cosmetics/fragrance retail websites, three-month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 190: Leading healthcare retail websites, three-month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                      • The online consumer
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 191: Proportion of adult population buying toiletries/cosmetics/fragrances online in the preceding three months, July 2010-July 2011
                                                                                                                                                                                                                                                                                                                                                                                        • Figure 192: Proportion of adult population buying toiletries/cosmetics/fragrances online in the preceding three months, by socio-economic group, age and gender, July 2011
                                                                                                                                                                                                                                                                                                                                                                                      • The consumer: Brand research
                                                                                                                                                                                                                                                                                                                                                                                        • Brand map
                                                                                                                                                                                                                                                                                                                                                                                            • Figure 193: Attitudes towards and usage of brands in the beauty retail sector, November 2011
                                                                                                                                                                                                                                                                                                                                                                                          • Correspondence analysis
                                                                                                                                                                                                                                                                                                                                                                                            • Brand attitudes
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 194: Attitudes by beauty retail brand, November 2011
                                                                                                                                                                                                                                                                                                                                                                                            • Brand personality
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 195: Beauty retail brand personality – macro image, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 196: Beauty retail brand personality – micro image, November 2011
                                                                                                                                                                                                                                                                                                                                                                                            • Brand experience
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 197: Beauty retail brand usage, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 198: Satisfaction with various beauty retail brands, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 199: Consideration of beauty retail brands, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 200: Consumer perceptions of current beauty retail brand performance, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 201: Beauty retail brand recommendation – Net Promoter Score, November 2011
                                                                                                                                                                                                                                                                                                                                                                                            • Brand index
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 202: Beauty retail brand index, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 203: Beauty retail brand index vs. recommendation, November 2011
                                                                                                                                                                                                                                                                                                                                                                                            • Target group analysis
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 204: Target groups, November 2011
                                                                                                                                                                                                                                                                                                                                                                                              • Figure 205: Beauty retail brand usage, by target groups, November 2011
                                                                                                                                                                                                                                                                                                                                                                                            • Group One – Conformists
                                                                                                                                                                                                                                                                                                                                                                                              • Group Two – Simply the Best
                                                                                                                                                                                                                                                                                                                                                                                                • Group Three – Shelf Stalkers
                                                                                                                                                                                                                                                                                                                                                                                                  • Group Four – Habitual Shoppers
                                                                                                                                                                                                                                                                                                                                                                                                    • Group Five – Individualists
                                                                                                                                                                                                                                                                                                                                                                                                      • The consumer – Who shops where for beauty products
                                                                                                                                                                                                                                                                                                                                                                                                        • Key points
                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 206: Where they bought beauty products in the last 12 months, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                          • Shopper numbers fall in 2011
                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 207: Where they bought beauty products in the last 12 months, November 2009, 2010 and 2011
                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 208: Trends in those spending extra money on fragrances/toiletries/make-up and beauty treatments/haircuts, January-October 2011
                                                                                                                                                                                                                                                                                                                                                                                                          • Boots maintains its lead
                                                                                                                                                                                                                                                                                                                                                                                                            • Superdrug targets younger beauty shoppers
                                                                                                                                                                                                                                                                                                                                                                                                              • Tesco cranks up its beauty proposition
                                                                                                                                                                                                                                                                                                                                                                                                                • Other supermarkets…
                                                                                                                                                                                                                                                                                                                                                                                                                  • … and department stores
                                                                                                                                                                                                                                                                                                                                                                                                                    • The internet
                                                                                                                                                                                                                                                                                                                                                                                                                      • Retailer market positioning
                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 209: UK: Market positioning of leading retailers/channels, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                      • Repertoire – the young and the affluent are more promiscuous
                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 210: Repertoire of where they bought beauty products in the last 12 months, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                        • The consumer – What drives beauty purchasing
                                                                                                                                                                                                                                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                            • What drove choice in 2011
                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 211: Purchase drivers for beauty products, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                            • Location, location
                                                                                                                                                                                                                                                                                                                                                                                                                              • The dichotomy of quality and low prices
                                                                                                                                                                                                                                                                                                                                                                                                                                • Choice drivers by age and affluence
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Deals, loyalty cards and own brands more important to women
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 212: Select purchase drivers for beauty, by gender, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Pre-/no family choices driven first and foremost by quality
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 213: Select purchase drivers for beauty, by pre-/no family lifestage, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Low prices are key for families
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 214: Select purchase drivers for beauty, by family lifestage, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Third age choices driven by deals and promotions
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 215: Select purchase drivers for beauty, by third age lifestage, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Variety stores and supermarket shoppers most sensitive to price
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 216: Those driven by low prices, by where they shop, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Specialist beauty store shoppers most driven by quality
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 217: Those driven by good quality, by where they shop, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • The power of the internet for personal recommendations
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 218: Those driven by personal recommendation, by where they shop, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                  • The consumer – Attitudes towards beauty shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 219: Attitudes to beauty shopping, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                      • The gender divide
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 220: Attitudes to beauty shopping, by gender, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                      • The consumer – Target groups
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 221: Beauty target groups, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 222: Attitudes towards beauty purchasing, by target groups, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                      • Group 1: The Loyalists (24%)
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Who are The Loyalists?
                                                                                                                                                                                                                                                                                                                                                                                                                                          • Group 2: The Canny Treaters (11%)
                                                                                                                                                                                                                                                                                                                                                                                                                                            • Who are The Canny Treaters?
                                                                                                                                                                                                                                                                                                                                                                                                                                              • Group 3: The Enthusiasts (9%)
                                                                                                                                                                                                                                                                                                                                                                                                                                                • Who are The Enthusiasts?
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Group 4: The Indifferent (56%)
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Who are The Indifferent?
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Where people shop by typology
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 223: Where they bought beauty products in the last 12 months, by target groups, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Appendix – The consumer – Brand research
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 224: Brand usage, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 225: Brand commitment, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 226: Brand momentum, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 227: Brand diversity, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 228: Brand satisfaction, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 229: Brand recommendation, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 230: Brand attitude, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 231: Brand image – macro image, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 232: Brand image – micro image, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 233: Profile of target groups, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 234: Psychographic segmentation, by target groups, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 235: Brand usage, by target group, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Brand index
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 236: Brand index, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Appendix – The consumer – Who shops where for beauty products
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 237: Most popular where they bought beauty products in the last 12 months, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 238: Next most popular where they bought beauty products in the last 12 months, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 239: Other where they bought beauty products in the last 12 months, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 240: Repertoire of where they bought beauty products in the last 12 months, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Appendix – The consumer – What drives beauty purchasing
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 241: Most popular important factors in the purchasing decision, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 242: Next most popular important factors in the purchasing decision, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Appendix – The consumer – Attitudes towards beauty purchasing
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 243: Most popular attitudes towards beauty purchasing, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 244: Next most popular attitudes towards beauty purchasing, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Appendix – The consumer – Target groups
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 245: Target groups, by demographics, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • A.S. Watson (Europe)

                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 246: A. S. Watson (Europe): Sales as share of Health & beauty specialists’ sales in Europe, 2008-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Revenues by region and operation
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 247: A. S. Watson (Europe): Estimated sales breakdown by operation, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Mixed fortunes for Marionnaud
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • UK: Superdrug
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 248: Superdrug: Optimum and brand-similar products, launched 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                            • UK: The Perfume Shop
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 249: A. S. Watson: European health and beauty operations, 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 250: A. S. Watson (Europe): Estimated sales, 2008-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 251: A. S. Watson (Europe): Outlet data, 2008-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Rossmann joint venture
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 252: A. S. Watson (Europe): Rossmann store numbers, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 253: A. S. Watson (Europe): Rossmann JV store numbers by territory, December 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • UK profile
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • UK: Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 254: A. S. Watson (UK): Sales as share of beauty and cosmetics specialists’ sales in UK, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 255: A. S. Watson (UK): Financial performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 256: A. S. Watson (UK): Outlet data, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • UK: Superdrug consumer profile
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 258: Superdrug: Consumer profile (relative to average), by location, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 259: Superdrug: Consumer profile (relative to average), by ACORN classification, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • UK retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • UK: E-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 260: A.S. Watson (UK): Online consumer demographics for Superdrug.com, three month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 261: A.S. Watson (UK): Online consumer demographics for ThePerfumeShop.com, three month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Boots UK

                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 262: Boots UK beauty and toiletries sales: as share of all UK spending on beauty and personal care, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 263: Alliance Boots UK Health and Beauty Division: Financial performance, 2006/07-2010/11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 264: Boots UK: Outlet data, 2007-2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Consumer profile
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 265: Boots shoppers in last 12 months, by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 266: Boots shoppers in last 12 months, by region and ACORN group, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • e-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 267: Boots: Online consumer demographics, three month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • dm-drogerie markt

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 268: dm-drogerie markt’s Sales of share of health & beauty retailers’ sales in Germany, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 269: DM-drogerie markt, 2006/07-2010/11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 270: DM-drogerie markt: Outlet data, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Douglas

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 271: Douglas perfumery: Share of European health and beauty specialists’/beauty specialists’ sales, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 272: Douglas Perfumeries: Sales contribution of German/International stores, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 273: Douglas Perfumeries: German/International store portfolio, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 274: Douglas Perfumeries: Stores per million capita in selected countries, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 275: Douglas Perfumeries: Sales per store, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 276: Douglas Perfumeries: Sales per store growth rates in selected countries, 2006/07-2009/10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 277: Douglas Holding: Group financial performance, 2006/07-2010/11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 278: Douglas Perfumeries: Group financial performance, 2006/07-2010/11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 279: Douglas Perfumeries: Outlet data, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Lush Retail Ltd

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 280: Lush Retail Ltd: Sales as share of beauty and cosmetics specialists’ sales in UK, 2006-09
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 281: Lush Retail Ltd: Group financial performance, 2005/06-2009/10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 282: Lush Retail Ltd: Outlet data, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • e-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 283: Lush: Online consumer demographics, three month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Müller

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 284: Müller: Estimated sales as share of health & beauty and beauty retailers’ sales in Germany, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 285: Müller: Estimated group sales performance, 2006/07-2010/11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 286: Müller: Estimated outlet data, 2007-11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Nocibé

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 287: Nocibé: Sales as share of health and beauty and beauty specialists’ sales in France, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 288: Nocibé: Group sales performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 289: Nocibé: Outlet data, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Rossmann

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 290: Rossman’s Sales of share of health & beauty retailers’ sales in Germany, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 291: Rossmann, Sales performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Schlecker (incl Ihr Platz)

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 293: Schlecker: Share of European health and beauty specialists’ sales, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 294: Schlecker: Estimated sales performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 295: Schlecker: Estimated outlet data, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Store format
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Sephora

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 296: Sephora, Financial performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 297: Sephora, Estimated financial performance, European markets, 2009-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 298: Sephora: Estimated Outlet data, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Space NK Ltd

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 299: Space NK Ltd: Sales as share of beauty and cosmetics specialists’ sales in UK, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 300: Space NK Ltd: Group financial performance, 2006/07-2010/11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 301: Space NK Ltd: Outlet data, 2007-2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Store format
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • e-commerce
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 302: Space NK: Online consumer demographics, three month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • The Body Shop

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Figure 303: The Body Shop UK: Estimated sales as share of UK cosmetics and toiletries specialists’ sales, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 304: The Body Shop: Financial performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 305: The Body Shop: Estimated UK and RoI sales performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 306: The Body Shop: Outlet data, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Consumer profile
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 307: The Body Shop shoppers in last 12 months, by gender, age and socio-economic group, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 308: The Body Shop shoppers in last 12 months, by region and ACORN group, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 309: The Body Shop: Online consumer demographics, three month average to October 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Yves Rocher Group

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 310: Yves Rocher’s Sales of share of health & beauty retailers’ sales in France, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Background
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 311: Groupe Yves Rocher, Sales performance, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 312: Yves Rocher: Estimated outlet data, 2005 -11
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Store formats
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Market

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Population
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 313: Europe: Population, by age group, 2005
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 314: Europe: Population, by age group, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 315: Europe: Population, by age group, 2015
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 316: Europe: Population, by age group, 2020
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • GDP
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 317: Europe: GDP (current prices), 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 318: Europe: GDP growth rates (current prices), 2001-Q3 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 319: Europe: GDP growth rates (constant prices), 2001-Q3 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Consumer spending
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 320: Europe: Households’ consumer spending (current prices), 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 321: Europe: Households’ consumer spending growth rates (current prices), 2001-Q3 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 322: Europe: Households’ consumer spending growth rates (constant prices), 2001-Q3 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Consumer prices
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 323: Europe: Harmonised index of consumer prices, 2001-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Unemployment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 324: Europe: Average rate of unemployment, 2001-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Interest rates
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 325: Europe: Interest rates, 2005-Q4 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Consumer confidence
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Figure 326: Europe: Consumer confidence, Jan 2011-Dec 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Appendix – Consumer Data

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Make-up
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 327: Outlets from where make-up was bought in the last 12 months, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 328: Most popular outlets from where make-up products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 329: Next most popular outlets from where make-up products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 330: Most popular outlets from where make-up products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 331: Next most popular outlets from where make-up products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 332: Most popular outlets from where make-up products were bought in the last 12 months, by demographics, Germany, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 333: Next most popular outlets from where make-up products were bought in the last 12 months, by demographics, Germany, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 334: Most popular outlets from where make-up products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 335: Next most popular outlets from where make-up products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 336: Most popular outlets from where make-up products were bought in the last 12 months, by demographics, Italy, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 337: Next most popular outlets from where make-up products were bought in the last 12 months, by demographics, Italy, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Fragrances
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 338: Outlets from where fragrances were bought in the last 12 months, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 339: Most popular outlets from where fragrance products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 340: Next most popular outlets from where fragrance products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 341: Most popular outlets from where fragrance products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 342: Next most popular outlets from where fragrance products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 343: Outlets from where fragrance products were bought in the last 12 months, by demographics, Germany, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 344: Most popular outlets from where fragrance products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 345: Next most popular outlets from where fragrance products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 346: Outlets from where fragrance products were bought in the last 12 months, by demographics, Italy, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Skincare
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 347: Outlets from where skincare was bought in the last 12 months, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 348: Most popular outlets from where skincare products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 349: Next most popular outlets from where skincare products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 350: Most popular outlets from where skincare products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 351: Next most popular outlets from where skincare products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 352: Outlets from where skincare products were bought in the last 12 months, by demographics, Germany, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 353: Most popular outlets from where skincare products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 354: Next most popular outlets from where skincare products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 355: Most popular outlets from where skincare products were bought in the last 12 months, by demographics, Italy, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 356: Next most popular outlets from where skincare products were bought in the last 12 months, by demographics, Italy, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Haircare
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 357: Outlets from where haircare was bought in the last 12 months, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 358: Most popular outlets from where haircare products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 359: Next most popular outlets from where haircare products were bought in the last 12 months, by demographics, UK, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 360: Most popular outlets from where haircare products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 361: Next most popular outlets from where haircare products were bought in the last 12 months, by demographics, France, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 362: Outlets from where haircare products were bought in the last 12 months, by demographics, Germany, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 363: Outlets from where haircare products were bought in the last 12 months, by demographics, Spain, March 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 364: Outlets from where haircare products were bought in the last 12 months, by demographics, Italy, March 2011

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Companies Covered

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                To learn more about the companies covered in this report please contact us.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Beauty Retailing - Europe - January 2012

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                £1,285.00 (Excl.Tax)