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Business Travel - UK - August 2010

This report analyses market trends and consumer attitudes in regard to business travel, investigating the core market factors, strengths and weaknesses, consumer dynamics and key players in the industry.

  • Just under a third of adults travelled on business in the 12 months to May 2010, a fall from the four in ten that reported doing so in the 12 months to April 2008. Business travel remains a highly male preserve – 41% of men travelled on business over the year compared to 23% of women.
  • Business travel accounts for an estimated 15% of all domestic trips and 20% of all domestic travel expenditure. Overseas business travel accounts for 12% of all journeys and 14% of all spend.
  • France and Germany between them account for just over a quarter of overseas business trips, and The Netherlands is now the third-largest business travel destination. Travel to Europe accounts for almost four in five business trips abroad but just over half of expenditure.
  • Three in ten overseas business travellers have extended a trip to include leisure time or have taken a partner or family along for all or part of a trip (so-called ‘bleisure’ travel).
  • Almost three in five of those who have been on a business trip over the past 12 months have travelled in standard/economy class; a quarter have travelled first/business class. The car is still the most common form of transport used, with (again) three in five business travellers doing so over the year.
  • Just under two thirds of business travellers over the past year booked online. This divides roughly two to one in favour of online self-booking versus those whose trips are booked online by their company. A third of business travellers booked directly with hotel or transport suppliers, as opposed to booking through intermediaries/agents.

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Table of contents

  1. Issues in the Market

      • Key issues
        • Definitions
          • Abbreviations
          • Future Opportunities

            • Gender agenda
              • ‘Bleisure’ travel
              • Market in Brief

                • Recession hits business travel hardest...
                  • ...but rail travel bucks the trend
                    • Cautious recovery – but not business as usual
                      • Long-haul (but not US) more resilient
                        • Mixing business and pleasure
                          • TMCs adapt to survive
                          • Internal Market Environment

                            • Key points
                              • Decline in air travel transactions
                                • Figure 1: GTMC business travel transactions, 2006-09
                              • Rail transactions defy downturn
                                • Volatility at the pump
                                  • Figure 2: Unleaded 95 Octane price per litre (pence) – UK average, August 2009-July 2010
                                • High Speed Two planned
                                  • Quarter of fliers go on business
                                    • Figure 3: Trips undertaken by air, by purpose, 2009
                                    • Figure 4: Number of trips undertaken by air, by purpose, 2009
                                  • Frequency of rail use
                                    • Figure 5: Frequency of rail use for work/business, 2009
                                  • Frequency of car hire
                                    • Figure 6: Frequency of car hire for business use, 2009
                                  • Frequency of hotel stay
                                    • Figure 7: Frequency of stay in hotels for business, 2009
                                  • Virtual travel boosted by recession
                                    • Security issues
                                    • Broader Market Environment

                                      • Key points
                                        • Economy back in growth but doubts remain
                                          • Figure 8: GDP, PDI, consumer expenditure and savings, at current prices, 2005-15
                                          • Figure 9: GfK NOP Consumer Confidence Index, July 2009-June 2010
                                        • Business confidence picking up
                                          • Figure 10: ICAEW UK Business Confidence Monitor, Q3 2007-Q2 2010
                                        • Visible exports rise
                                          • Figure 11: UK export performance, 2005-09
                                        • eurozone risks
                                          • Figure 12: Top ten UK visible export markets, 2009
                                        • Future AB growth to boost business travel
                                          • Figure 13: Forecast adult population trends, by socio-economic group, 2005-15
                                        • Ageing business travellers
                                          • Figure 14: Trends in the age structure of the UK population, 2005-15
                                        • Eight in ten ABC1s have broadband
                                          • Figure 15: Broadband penetration, by demographics, 2004-09
                                        • TMC advantages
                                          • Pound stays weak
                                            • Figure 16: Sterling exchange rates against currencies used in leading business travel destinations at 13 July each year, 2005-10
                                        • Competitive Context

                                          • Key points
                                            • Niche but high-value market
                                              • Figure 17: Overseas and domestic travel volumes and expenditure, by purpose, 2009
                                            • Domestic holiday bounce
                                              • Figure 18: Domestic travel volumes, by purpose, 2005-09
                                            • Business travel suffers the most
                                              • Figure 19: Overseas travel volumes, by purpose, 2005-09
                                          • Strengths and Weaknesses in the Market

                                              • Strengths
                                                • Weaknesses
                                                • Who’s Innovating?

                                                  • Key points
                                                    • Making rail booking easier
                                                      • Premium economy alternatives
                                                        • Greening business travel
                                                          • Business travel networking
                                                            • On the move
                                                            • Market Size and Forecast

                                                              • Key points
                                                                • Business travel volume
                                                                  • Figure 20: Business travel market, by volume, 2005-15
                                                                • Business travel spend
                                                                  • Figure 21: Business travel market, by value, 2005-15
                                                                • Future – gradual pick-up
                                                                  • Figure 22: Year-on-year quarterly overseas business travel volume trends, 2009 and 2010
                                                                • The new normal
                                                                • Segment Performance

                                                                  • Key points
                                                                    • Europe and North America bear the brunt of recession
                                                                      • Figure 23: Overseas business travel volume – trips, by destination area, 2005-09
                                                                      • Figure 24: Overseas business travel – expenditure, by destination area, 2005-09
                                                                      • Figure 25: Overseas business travel – average spend per trip, by destination area, 2005-09
                                                                    • France and Germany account for a quarter of trips
                                                                      • Figure 26: Overseas business travel volume, top 20 destinations and percentage share of overseas business travel market, 2005-09
                                                                    • China, India and UAE lead rest of world
                                                                      • Move towards longer stays
                                                                        • Figure 27: Overseas business travel volume, by duration of trip and percentage share of market, 2005-09
                                                                      • Shift from air to Tunnel...
                                                                        • Figure 28: Overseas business travel volume, by travel mode and percentage share of market, 2005-09
                                                                      • ...but destinations restricted
                                                                        • New rail horizons
                                                                          • Domestic business travel segmentation
                                                                            • Three in ten trips are to London/South East
                                                                              • Figure 29: Estimated regional share of UK business trips, by destination, 2009
                                                                          • Market Share

                                                                            • Key points
                                                                              • Big three still dominant
                                                                                • Figure 30: Top 20 TMCs in the UK, by gross sales, 2007-09
                                                                              • Supply structure altered little by recession
                                                                              • Companies and Products

                                                                                  • American Express Business Travel (Amex BT)
                                                                                    • BCD Travel
                                                                                      • Carlson Wagonlit Travel (CWT)
                                                                                        • Egencia
                                                                                          • FCm Travel Solutions
                                                                                            • Hogg Robinson Group (HRG)
                                                                                              • Portman Travel
                                                                                              • Who Travels on Business?

                                                                                                • Key points
                                                                                                  • A third have travelled on business
                                                                                                    • Figure 31: Types of business trips taken in the last 12 months, 2006-10
                                                                                                  • Conference decline
                                                                                                    • Gender gap
                                                                                                      • AB peak
                                                                                                      • Business Transport

                                                                                                        • Key points
                                                                                                          • Modal shift from plane to train
                                                                                                            • Figure 32: Modes of travel used for business trips in the last 12 months, April 2008 and May 2010
                                                                                                          • ABs go economy
                                                                                                          • Booking Business Trips

                                                                                                            • Key points
                                                                                                              • Online channels dominate
                                                                                                                • Figure 33: Business trip booking methods, May 2010
                                                                                                              • Below the radar
                                                                                                              • Attitudes Towards Business Travel

                                                                                                                • Key points
                                                                                                                  • Desire for control
                                                                                                                    • Figure 34: Attitudes towards business travel, May 2010
                                                                                                                  • Trading down impacts hotels primarily
                                                                                                                    • Train is now most popular mode
                                                                                                                      • No-frills combination
                                                                                                                        • ‘Bleisure’ travellers
                                                                                                                          • Behavioural changes
                                                                                                                            • Green concerns slip down business agenda
                                                                                                                            • Targeting Opportunities

                                                                                                                              • Key points
                                                                                                                                • Figure 35: Business travel target groups, May 2010
                                                                                                                              • Frequent fliers
                                                                                                                                • Budget focused
                                                                                                                                  • On a shoestring
                                                                                                                                  • Appendix – Who Travels on Business?

                                                                                                                                      • Figure 36: Most popular types of business trips taken in the last 12 months, by demographics, May 2010
                                                                                                                                      • Figure 37: Next most popular types of business trips taken in the last 12 months, by demographics, May 2010
                                                                                                                                  • Appendix – Business Transport

                                                                                                                                      • Figure 38: Modes of travel used for business trips in the last 12 months, by most popular types of business trips taken in the last 12 months, May 2010
                                                                                                                                      • Figure 39: Modes of travel used for business trips in the last 12 months, by next most popular types of business trips taken in the last 12 months, May 2010
                                                                                                                                      • Figure 40: Most popular modes of travel used for business trips in the last 12 months, by demographics, May 2010
                                                                                                                                      • Figure 41: Next most popular modes of travel used for business trips in the last 12 months, by demographics, May 2010
                                                                                                                                  • Appendix – Booking Business Trips

                                                                                                                                      • Figure 42: Business trip booking methods, by most popular types of business trips taken in the last 12 months, May 2010
                                                                                                                                      • Figure 43: Business trip booking methods, by next most popular types of business trips taken in the last 12 months, May 2010
                                                                                                                                      • Figure 44: Business trip booking methods, by most popular modes of travel used for business trips in the last 12 months, May 2010
                                                                                                                                      • Figure 45: Business trip booking methods, by next most popular modes of travel used for business trips in the last 12 months, May 2010
                                                                                                                                      • Figure 46: Most popular business trip booking methods, by demographics, May 2010
                                                                                                                                  • Appendix – Attitudes Towards Business Travel

                                                                                                                                      • Figure 47: Attitudes towards business travel, by most popular types of business trips taken in the last 12 months, May 2010
                                                                                                                                      • Figure 48: Attitudes towards business travel, by next most popular types of business trips taken in the last 12 months, May 2010
                                                                                                                                      • Figure 49: Attitudes towards business travel, by most popular modes of travel used for business trips in the last 12 months, May 2010
                                                                                                                                      • Figure 50: Attitudes towards business travel, by next most popular modes of travel used for business trips in the last 12 months, May 2010
                                                                                                                                      • Figure 51: Attitudes towards business travel, by most popular business trip booking methods, May 2010
                                                                                                                                      • Figure 52: Most popular attitudes towards business travel, by demographics, May 2010
                                                                                                                                      • Figure 53: Next most popular attitudes towards business travel, by demographics, May 2010
                                                                                                                                  • Appendix – Targeting Opportunities

                                                                                                                                      • Figure 54: Attitudes towards business travel, by target groups, May 2010
                                                                                                                                      • Figure 55: Types of business trips taken in the last 12 months, by target groups, May 2010
                                                                                                                                      • Figure 56: Modes of travel used for business trips in the last 12 months, by target groups, May 2010
                                                                                                                                      • Figure 57: Business trip booking methods, by target groups, May 2010
                                                                                                                                      • Figure 58: Target groups, by demographics, May 2010

                                                                                                                                  Companies Covered

                                                                                                                                  • Air France
                                                                                                                                  • Aldi Stores Ltd (UK & Ireland)
                                                                                                                                  • Alzheimer's Society
                                                                                                                                  • American Express UK
                                                                                                                                  • Amnesty International
                                                                                                                                  • Aristocrat Leisure
                                                                                                                                  • Asda Group Ltd
                                                                                                                                  • Association of Train Operating Companies (ATOC)
                                                                                                                                  • Automobile Association (AA)
                                                                                                                                  • Avis Europe plc
                                                                                                                                  • BCD Travel
                                                                                                                                  • British Airways Plc
                                                                                                                                  • British Broadcasting Corporation (BBC)
                                                                                                                                  • British Market Research Bureau (BMRB)
                                                                                                                                  • British Sky Broadcasting Group plc (BSkyB)
                                                                                                                                  • BUPA
                                                                                                                                  • Carlson Wagonlit Travel, Inc.
                                                                                                                                  • Cisco Systems, Inc.
                                                                                                                                  • Co-operative Group
                                                                                                                                  • Co-operative Travel Trading Group
                                                                                                                                  • Department of Health
                                                                                                                                  • Diageo UK
                                                                                                                                  • Discovery Communications, Inc.
                                                                                                                                  • Eurostar UK Ltd
                                                                                                                                  • Expedia.co.uk
                                                                                                                                  • FCm Travel Solutions UK
                                                                                                                                  • Fiat Auto
                                                                                                                                  • Flight Centre (UK) Ltd
                                                                                                                                  • Freeview
                                                                                                                                  • GEA Group
                                                                                                                                  • GetThere
                                                                                                                                  • Gfk NOP
                                                                                                                                  • Google UK
                                                                                                                                  • Government Actuary's Department (GAD)
                                                                                                                                  • Grazia
                                                                                                                                  • Hays Travel Ltd
                                                                                                                                  • Hogg Robinson plc
                                                                                                                                  • Honda Motor Co. Ltd (UK)
                                                                                                                                  • HRG
                                                                                                                                  • HSBC Investments (UK) Limited
                                                                                                                                  • HTC
                                                                                                                                  • Hutchison 3G UK Limited
                                                                                                                                  • Institute of Chartered Accountants in England & Wales
                                                                                                                                  • International Business Machines Corporation (IBM)
                                                                                                                                  • J. Sainsbury
                                                                                                                                  • John Laing
                                                                                                                                  • Kantar Media
                                                                                                                                  • Lidl (UK)
                                                                                                                                  • Lloyds Banking Group
                                                                                                                                  • Marks & Spencer
                                                                                                                                  • Mercedes-Benz UK
                                                                                                                                  • mmO2 plc
                                                                                                                                  • Netto Foodstores Ltd
                                                                                                                                  • Network Rail
                                                                                                                                  • Next Group
                                                                                                                                  • Novartis Consumer Health UK Ltd
                                                                                                                                  • Office for National Statistics
                                                                                                                                  • Orange plc (UK)
                                                                                                                                  • Oxford Instruments
                                                                                                                                  • Portman Travel
                                                                                                                                  • Premier Travel Inn
                                                                                                                                  • Promethean
                                                                                                                                  • Redfern Travel Ltd
                                                                                                                                  • Research in Motion Uk Ltd.
                                                                                                                                  • Reuters Group PLC
                                                                                                                                  • Sabre Holdings Corporation
                                                                                                                                  • Société Nationale des Chemins de Fer Français
                                                                                                                                  • T-Mobile (UK) Ltd
                                                                                                                                  • Tesco Plc
                                                                                                                                  • Thalia Austria
                                                                                                                                  • The Capita Group plc
                                                                                                                                  • The Trainline Store
                                                                                                                                  • Travel Alliance Ltd
                                                                                                                                  • Travelport
                                                                                                                                  • Uniglobe Travel (International) Inc.
                                                                                                                                  • Virgin Media Ltd
                                                                                                                                  • Virgin Mobile
                                                                                                                                  • Vodafone Group Plc (UK)
                                                                                                                                  • Waitrose
                                                                                                                                  • WhyGo
                                                                                                                                  • Wm Morrison Supermarkets
                                                                                                                                  • Yorkshire Water

                                                                                                                                  Business Travel - UK - August 2010

                                                                                                                                  £1,995.00 (Excl.Tax)