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Business Travel Worldwide - International - March 2012

This report provides an overview of business travel worldwide and the trends that will influence future developments in the sector. The report is broken down by type of travel service (ie airlines, car rental, rail, hotels), as well as by major country travel market. There are also individual sections about travel management, loyalty programmes, MICE (meetings, incentives, conferences and exhibitions) travel and teleconferencing, the quality of which has improved greatly in recent years as the cost has come down. Following two years of decline (in 2008 and 2009), spending on business travel and tourism finally bounced back in 2010, increasing by 6%. According to World Travel & Tourism Council (WTTC) forecasts, growth is likely to have accelerated to a rate of 6% in 2011 and should grow by 6.4% in 2012. By 2021, the WTTC expects that expenditure will have increased by 56% in real terms to reach US$1.4 trillion (in 2011 Dollars).

Business travel is a part of tourism as defined by the United Nations World Tourism Organization (UNWTO) and includes sales calls, routine intra-corporate visits, travel by public-sector employees, training sessions and MICE, but notably excludes gypsies, migrant workers, diplomats and military personnel on duty. Although business travel only accounted for 15% of cross-border travel in 2010, according to the UNWTO, it contributes a higher level of receipts per tourist to destinations and travel-service providers than personal travel and tourism, due to intensive use of hotels and banqueting facilities, as well as business- and first-class air and rail travel. Indeed, in 2011, the WTTC estimates that business travellers accounted for over 23% of spending on travel and tourism worldwide (including domestic and international).

Some questions answered in this report include:

  • Airfares are generally rising due to increasing business-traveller demand, capacity reductions – especially by US carriers, and the new requirement that all air flights to and from European destinations be covered by CO2 permits.
  • Executive aviation is showing signs of revival, as evidenced by a reduction in used aircraft for sale and by a large order for new planes placed by NetJets, the world’s largest operator of private jets. Demand for larger private jets is much stronger than for smaller planes due to demand from emerging markets.
  • Hotel rates are also rising on the back of stronger business traveller demand and due to restrained capacity growth, as development pipelines were sharply reduced during the recessionary years of 2008-09.
  • Free Wi-Fi and a complimentary breakfast are by far the two most sought-after hotel amenities by business travellers.
  • Business centres are slowly disappearing from hotels and are being replaced by comfortable chairs in the lobby where the modern business traveller prefers to work if not in the bedroom.
  • More companies are globalising their travel management for reasons of security, compliance and cost management. Technological advances are also allowing smaller companies to implement worldwide travel programmes.
  • Corporate travel-management policies are being challenged by the availability of cheap deals online as well as the new generation of young business travellers who favour mobile applications (apps) as booking channels and social networking for communication.

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Table of contents

  1. Introduction

      • Key findings
        • Abbreviations
        • Data Sources

          • Overview

            • Economic outlook
              • Trade growth correlated to business travel
                • Figure 1: Overview of WEO projections (% change unless noted otherwise), January 2012
              • Business travel spending by principal world region
                • Figure 2: Forecast trend in spending* on business travel & tourism by region** and worldwide, 2011-21
              • Business travel spending by major country
                • Figure 3: Forecast for spending on business travel & tourism by major country* market, 2011-21
            • Business Travel Transport

              • Air travel
                • Figure 4: Trend in demand and supply in air transport worldwide, November 2011
              • Market breakdown
                • Figure 5: LCCs & unaligned carriers versus alliances: capacity & shares of global aviation, December 2010/11
              • Alliances target business travellers
                • LAN/TAM an attractive partner
                  • Star and SkyTeam trying to gain a foothold in India
                    • IAG to acquire bmi
                      • Virgin Atlantic seeking an alliance
                        • Figure 6: Profiles of the three major airline alliances, 2012
                      • Co-operation can be difficult
                        • A problem of inconsistency
                          • Are regulators too soft on the major transatlantic airlines?
                            • Figure 7: Share of available seats on the North Atlantic route, April–October 2011
                          • DoT requires collusion
                            • The DoJ takes different view from DoT
                              • European Commission more strict
                                • Airlines need more pricing power not less
                                  • Airlines have lowest returns
                                    • SkyPriority for premium customers
                                      • Delta developed and implemented programme
                                        • Star Alliance’s tool for convention travel
                                          • United – the world’s largest airline
                                            • Five out of ten are US airlines
                                              • Figure 8: World's largest airlines by weekly seats and ASKs, December 2011
                                            • Longer flights drive growth
                                              • Figure 9: Worldwide capacity, December 2010 versus December 2011
                                            • China Southern targeting Oceania
                                              • Emirates to grow in US
                                                • Etihad Airways
                                                  • Figure 10: Etihad's future 787-9 destinations, 2011*
                                                • Qatar Airways
                                                  • Turkish Airlines
                                                    • Figure 11: Selected Europe–Central/Eastern Africa routes, 14 November 2011–20 November 2011
                                                  • Low-cost carriers the growth segment
                                                    • Largest low-cost carriers
                                                        • Figure 12: Top 25 LCCs worldwide by capacity (ASKs/week), December 2010 versus December 2011
                                                      • US LCCs target business travellers
                                                        • JetBlue’s special features for the business traveller
                                                          • European LCCs go after business travellers too
                                                            • Easyjet positioning itself for business segment
                                                              • Ryanair has changed tack
                                                                • airberlin has already taken steps to woo business travellers
                                                                    • Figure 13: Purchase price of topbonus airmiles, 2012
                                                                  • Rising airfares
                                                                    • US fares are rebounding
                                                                      • Figure 14: Trend in US domestic airfares, 2001-11
                                                                    • European pollution permit requirement raising airfares in Europe
                                                                      • Delta judged best in US
                                                                        • Premium economy added
                                                                          • Sky Partner Review reports appreciated
                                                                            • Mergers and financial difficulties held back others
                                                                              • Figure 15: Corporate travel buyers rate US airlines on a scale of 1 (poor) to 5 (excellent), 2011
                                                                            • Perceived quality going down
                                                                              • Unbundled fees are unpopular
                                                                                • Worldwide ancillary revenue soars to US$32.5 billion in 2011
                                                                                  • Figure 16: Amadeus worldwide estimate of ancillary revenue, 2011*
                                                                                • Budget airlines highly dependent on ancillary revenue
                                                                                  • Major US carriers generate largest share of ancillary revenue
                                                                                    • Figure 17: Breakdown of ancillary airline revenue by carrier type, 2011
                                                                                    • Figure 18: Breakdown of ancillary airline revenue components in the US, 2011
                                                                                  • Ancillary revenue up 72% in North America
                                                                                    • Figure 19: Ancillary revenue estimates by world region, 2010-11
                                                                                  • Air-travel passes
                                                                                    • Limitations
                                                                                      • Business travellers moving back to the front of planes
                                                                                        • Key routes still showing growth but momentum slowing
                                                                                            • Figure 20: Trend in premium air travel on international routes, 2011
                                                                                          • Profile of premium air traveller
                                                                                            • Three categories
                                                                                              • Premium travellers’ criteria for selecting airlines
                                                                                                • Business class weighing down the plane?
                                                                                                  • Business-class flatbeds date from 2000
                                                                                                    • Business-class seats – a problem for manufacturers
                                                                                                      • Airbus 380 delayed two and half years
                                                                                                        • Lighter-weight materials
                                                                                                          • Boeing’s new 787 Dreamliner finally launched
                                                                                                            • Over 800 Dreamliners on order
                                                                                                              • The A350 XWB on the way
                                                                                                                • What do travellers look for most in a plane?
                                                                                                                  • Amenities promised on board the new A380
                                                                                                                    • Figure 21: What would you most like to see on the new jumbo jets?, 2012
                                                                                                                  • In-flight Wi-Fi
                                                                                                                    • Figure 22: In-flight Wi-Fi availability and cost on US airlines, 2011
                                                                                                                  • Gogo Wi-Fi service options
                                                                                                                    • Figure 23: Cost of Wi-Fi use on single flights, 2011
                                                                                                                  • Continental to provide Wi-Fi soon
                                                                                                                    • Limited take-up so far
                                                                                                                      • Gogo’s business model could be threatened
                                                                                                                        • Mixed outlook for private aviation
                                                                                                                          • Inventories contracting
                                                                                                                            • While flight activity has started to take off
                                                                                                                              • High end has held up well
                                                                                                                                • 90% of purchases are for cash
                                                                                                                                  • Top end being driven by emerging market purchases
                                                                                                                                    • Business-jet sales may grow in 2012
                                                                                                                                      • Declining deliveries
                                                                                                                                        • Decline in number of used jets for sale
                                                                                                                                          • Prices still far below 2008 levels
                                                                                                                                            • No gains expected for small and medium-sized business aircraft
                                                                                                                                              • NetJets sees better times ahead
                                                                                                                                                • Shared ownership on the rebound?
                                                                                                                                                  • Airlines targeting private-jet market
                                                                                                                                                    • VistaJet
                                                                                                                                                      • Jet Connections, a new business model for private-jet travel
                                                                                                                                                        • Airports and security
                                                                                                                                                          • Streamlining security checking procedures
                                                                                                                                                            • 500 body scanners in 100 US airports
                                                                                                                                                              • Technology alone is not the solution
                                                                                                                                                                • Pre-screening the way forward
                                                                                                                                                                  • Children and military exempted
                                                                                                                                                                    • Global Entry
                                                                                                                                                                      • SENTRI
                                                                                                                                                                        • Privium Club
                                                                                                                                                                          • Saphire
                                                                                                                                                                            • NEXUS
                                                                                                                                                                              • Behavioural profiling – another approach
                                                                                                                                                                                • Europe ready to allow liquids but not US
                                                                                                                                                                                  • Car rental
                                                                                                                                                                                    • Six major car-rental groups worldwide
                                                                                                                                                                                      • Eight brands owned by four companies in US
                                                                                                                                                                                        • Two major European operators
                                                                                                                                                                                          • Figure 24: Major car-rental companies, 2010
                                                                                                                                                                                        • Sector making a comeback
                                                                                                                                                                                          • Return to purchasing cars could favour business segment
                                                                                                                                                                                            • US corporate car-rental rates down in H1/2011
                                                                                                                                                                                              • Figure 25: Average cost per day, January-May, 2010 and 2011
                                                                                                                                                                                            • Airport rentals more dominant in US
                                                                                                                                                                                              • Figure 26: Car-rental market share at top 50 US airports, 2010
                                                                                                                                                                                            • Avis serves business market while Budget is leisure oriented
                                                                                                                                                                                              • Avis Budget acquires Avis Europe
                                                                                                                                                                                                • Hertz’s new rental kiosks
                                                                                                                                                                                                  • eReturn
                                                                                                                                                                                                    • Rail travel
                                                                                                                                                                                                      • Taking share from air
                                                                                                                                                                                                        • Eurostar dominates London–Paris route
                                                                                                                                                                                                          • Eurostar targets business travellers with Business-Premier class
                                                                                                                                                                                                            • Standard Premier, a less costly alternative
                                                                                                                                                                                                              • Journey time cut on Paris–Geneva route
                                                                                                                                                                                                                • Thalys International
                                                                                                                                                                                                                  • ‘Le Salon’ for high-speed meetings
                                                                                                                                                                                                                    • B2B offerings
                                                                                                                                                                                                                      • Turnover boosted by revival in business travel
                                                                                                                                                                                                                        • London–Frankfurt by rail instead?
                                                                                                                                                                                                                          • Almost half of airline passengers may go by rail
                                                                                                                                                                                                                            • Shift from air to rail in France
                                                                                                                                                                                                                              • TGV expansion to west and south-west
                                                                                                                                                                                                                                • Italy’s Alta Velocità trains
                                                                                                                                                                                                                                  • Full steam ahead for UK
                                                                                                                                                                                                                                    • Critics and disgruntled abutters
                                                                                                                                                                                                                                      • An Aussie bullet train?
                                                                                                                                                                                                                                        • Sydney–Melbourne in three hours
                                                                                                                                                                                                                                          • An open-plan design for the A-HSV
                                                                                                                                                                                                                                            • Beijing–Shanghai in less than five hours
                                                                                                                                                                                                                                              • Paperless boarding for Chinese travellers
                                                                                                                                                                                                                                                • China Eastern to feel the competition
                                                                                                                                                                                                                                                  • A trebling of high-speed lines by 2020
                                                                                                                                                                                                                                                    • Japan has most developed high-speed network in the world
                                                                                                                                                                                                                                                      • Competition with air travel
                                                                                                                                                                                                                                                        • Figure 27: Comparison between rail & air travel between Tokyo and selected Japanese cities, 2011
                                                                                                                                                                                                                                                      • The newest Shinkansen
                                                                                                                                                                                                                                                        • Rail has taken over in South Korea
                                                                                                                                                                                                                                                          • Future development of high-speed rail
                                                                                                                                                                                                                                                            • South Africa’s Gautrain
                                                                                                                                                                                                                                                              • 15 minutes from airport to Sandton
                                                                                                                                                                                                                                                                • An 80-km rail route
                                                                                                                                                                                                                                                                  • 40 minutes from Johannesburg–Pretoria
                                                                                                                                                                                                                                                                  • Business Travel Accommodation

                                                                                                                                                                                                                                                                      • Habits of younger business travellers
                                                                                                                                                                                                                                                                        • Free Wi-Fi a must for both groups
                                                                                                                                                                                                                                                                          • Backed up by Hotels.com survey
                                                                                                                                                                                                                                                                            • And TripAdvisor
                                                                                                                                                                                                                                                                              • Luxury hotels rethinking Internet fees
                                                                                                                                                                                                                                                                                • Cash cow for hotels
                                                                                                                                                                                                                                                                                  • Impact on rate negotiations
                                                                                                                                                                                                                                                                                    • Food and beverage also important
                                                                                                                                                                                                                                                                                      • Streamlining the check-in process
                                                                                                                                                                                                                                                                                        • OpenWays in discussions with other chains
                                                                                                                                                                                                                                                                                          • Scanning guests’ ID – another way to check in
                                                                                                                                                                                                                                                                                            • Not all hotels want to completely automate
                                                                                                                                                                                                                                                                                              • Getting rid of business centres
                                                                                                                                                                                                                                                                                                • The business centre is the guestroom
                                                                                                                                                                                                                                                                                                  • ‘Tech butlers’ and lobbies
                                                                                                                                                                                                                                                                                                    • Holiday Inn’s ‘The Hub’
                                                                                                                                                                                                                                                                                                      • Some new hotels skip the business centre altogether
                                                                                                                                                                                                                                                                                                        • Mandarin Oriental’s business lounge
                                                                                                                                                                                                                                                                                                          • Drawers on the way out
                                                                                                                                                                                                                                                                                                            • The hotel-room desk a thing of the past?
                                                                                                                                                                                                                                                                                                            • Business Travel Management and Distribution

                                                                                                                                                                                                                                                                                                                • Enforcing travel policy
                                                                                                                                                                                                                                                                                                                  • Lowest logical fares
                                                                                                                                                                                                                                                                                                                    • Premium tickets mostly not allowed within North America
                                                                                                                                                                                                                                                                                                                      • Connecting with managed travellers
                                                                                                                                                                                                                                                                                                                        • Sample detail
                                                                                                                                                                                                                                                                                                                          • Younger travellers less likely to respect travel policies
                                                                                                                                                                                                                                                                                                                            • Figure 28: Transactions complying with company-preferred vendor & booking-channel policies, by age, 2010
                                                                                                                                                                                                                                                                                                                          • Communication a problem
                                                                                                                                                                                                                                                                                                                            • Communicating preferred agreements to employees
                                                                                                                                                                                                                                                                                                                              • Security an important component of travel management
                                                                                                                                                                                                                                                                                                                                • Email or smartphones?
                                                                                                                                                                                                                                                                                                                                  • Business travellers depend increasingly on mobile-phone apps
                                                                                                                                                                                                                                                                                                                                    • Figure 29: Mobile-phone apps useful for business travellers, 2011
                                                                                                                                                                                                                                                                                                                                  • Different approaches to managing employee use of mobiles
                                                                                                                                                                                                                                                                                                                                    • Providing travellers with the tools
                                                                                                                                                                                                                                                                                                                                      • Apps for expense control but not itinerary management
                                                                                                                                                                                                                                                                                                                                        • When things go wrong
                                                                                                                                                                                                                                                                                                                                          • Figure 30: Primary source of employee location & contact information in an emergency, 2011
                                                                                                                                                                                                                                                                                                                                          • Figure 31: Tools & methods used for company-provided emergency assistance programmes, 2011
                                                                                                                                                                                                                                                                                                                                          • Figure 32: Tools & methods used for company-provided traveller/crisis alerts, 2011
                                                                                                                                                                                                                                                                                                                                          • Figure 33: Tools & methods used for en-route service recovery, 2011
                                                                                                                                                                                                                                                                                                                                        • More mobile apps could reduce use of phone calls
                                                                                                                                                                                                                                                                                                                                          • Unbundled charges complicate expense monitoring
                                                                                                                                                                                                                                                                                                                                            • Figure 34: En-route/at-destination technologies that travellers use or plan to use*, 2011
                                                                                                                                                                                                                                                                                                                                          • What’s reimbursable?
                                                                                                                                                                                                                                                                                                                                            • Most reimburse baggage fees
                                                                                                                                                                                                                                                                                                                                              • Size matters
                                                                                                                                                                                                                                                                                                                                                • Figure 35: Expenses covered by organisations, 2011
                                                                                                                                                                                                                                                                                                                                              • Younger travellers more willing to pay for extras
                                                                                                                                                                                                                                                                                                                                                • Travel programmes becoming more globalised
                                                                                                                                                                                                                                                                                                                                                  • Figure 36: Primary basis on which companies were deploying the following managed travel components*, 2001, 2006 & 2011
                                                                                                                                                                                                                                                                                                                                                • Self-booking tools remain an exception
                                                                                                                                                                                                                                                                                                                                                  • Factors driving globalisation of travel programmes
                                                                                                                                                                                                                                                                                                                                                    • Traveller security
                                                                                                                                                                                                                                                                                                                                                      • Compliance
                                                                                                                                                                                                                                                                                                                                                        • Cost savings brought on by economic crisis
                                                                                                                                                                                                                                                                                                                                                          • Improved supplier offerings
                                                                                                                                                                                                                                                                                                                                                            • Implementation strategies
                                                                                                                                                                                                                                                                                                                                                              • Barriers to globalisation
                                                                                                                                                                                                                                                                                                                                                                • Cultural considerations
                                                                                                                                                                                                                                                                                                                                                                  • GDS content
                                                                                                                                                                                                                                                                                                                                                                    • Language
                                                                                                                                                                                                                                                                                                                                                                      • Payment methods
                                                                                                                                                                                                                                                                                                                                                                        • Labour costs
                                                                                                                                                                                                                                                                                                                                                                          • Corporate travel management companies
                                                                                                                                                                                                                                                                                                                                                                            • Corporate priorities have taken precedence
                                                                                                                                                                                                                                                                                                                                                                              • Demand management the sole innovation
                                                                                                                                                                                                                                                                                                                                                                                • Traveller needs neglected
                                                                                                                                                                                                                                                                                                                                                                                  • Leisure-travel market use of technology impacting business travel
                                                                                                                                                                                                                                                                                                                                                                                    • Harnessing new communications channels
                                                                                                                                                                                                                                                                                                                                                                                      • Strategies to optimise travel management
                                                                                                                                                                                                                                                                                                                                                                                      • Business Travel-Related Loyalty Programmes

                                                                                                                                                                                                                                                                                                                                                                                          • WebFlyer audience
                                                                                                                                                                                                                                                                                                                                                                                            • The bigger the better…
                                                                                                                                                                                                                                                                                                                                                                                              • High concentration of members in the big schemes
                                                                                                                                                                                                                                                                                                                                                                                                • Figure 37: Membership totals of major airline and hotel loyalty programmes, 2011
                                                                                                                                                                                                                                                                                                                                                                                              • FFP redemptions on major US air routes
                                                                                                                                                                                                                                                                                                                                                                                                • Figure 38: FFP award seats as a % of total offered on the highest capacity US air routes, 2005-09*
                                                                                                                                                                                                                                                                                                                                                                                              • Loyalty benefits preferred over spouses
                                                                                                                                                                                                                                                                                                                                                                                                • Extra trips to rack up points
                                                                                                                                                                                                                                                                                                                                                                                                  • Honeymoon? Emergency? 
                                                                                                                                                                                                                                                                                                                                                                                                    • Among other key findings
                                                                                                                                                                                                                                                                                                                                                                                                      • Not necessarily loyal to Starwood, however
                                                                                                                                                                                                                                                                                                                                                                                                        • Starwood pulls out all the stops
                                                                                                                                                                                                                                                                                                                                                                                                          • Making SPG a top priority for frequent travellers
                                                                                                                                                                                                                                                                                                                                                                                                            • 2% of clients generate 30% of profits
                                                                                                                                                                                                                                                                                                                                                                                                              • Just catching up with the competition
                                                                                                                                                                                                                                                                                                                                                                                                              • Meetings, Incentives, Conferences and Exhibitions

                                                                                                                                                                                                                                                                                                                                                                                                                  • Leading international meeting venues
                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 39: Worldwide breakdown (market share) for meetings by continent, 2009*
                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 40: Top countries for international meetings in 2009 and 2010
                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 41: Top cities for international meetings in 2009 and 2010
                                                                                                                                                                                                                                                                                                                                                                                                                  • Optimising meetings through planning and control
                                                                                                                                                                                                                                                                                                                                                                                                                    • American Express’ MEETINGS EXPERT
                                                                                                                                                                                                                                                                                                                                                                                                                      • Offering assistance for ad-hoc meetings
                                                                                                                                                                                                                                                                                                                                                                                                                        • Helping to achieve compliance
                                                                                                                                                                                                                                                                                                                                                                                                                          • AmEx claims cost savings of 28%
                                                                                                                                                                                                                                                                                                                                                                                                                            • Design is important
                                                                                                                                                                                                                                                                                                                                                                                                                              • Content is king
                                                                                                                                                                                                                                                                                                                                                                                                                                • Design as discipline
                                                                                                                                                                                                                                                                                                                                                                                                                                  • High-tech, high touch
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Time for meeting professionals to embrace social media?
                                                                                                                                                                                                                                                                                                                                                                                                                                      • Social media can amplify impact of an event
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Twitter screen behind a panel discussion
                                                                                                                                                                                                                                                                                                                                                                                                                                          • Community portals
                                                                                                                                                                                                                                                                                                                                                                                                                                            • Teleconferencing
                                                                                                                                                                                                                                                                                                                                                                                                                                              • Recession has accelerated use
                                                                                                                                                                                                                                                                                                                                                                                                                                                • Teleconferencing here to stay
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Increased cost of travel and reduced budgets boosting teleconferencing
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Figure 42: Has there been a change in the volume of virtual meetings/teleconferencing at your company in the past year?, November 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Videoconferencing lifted by US budget cuts
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • IRS to cut travel cost by 27%
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • The Top Five Business Travel Destinations

                                                                                                                                                                                                                                                                                                                                                                                                                                                        • China
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Air travel prevalent but chaotic
                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Rail travel taking up the slack
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Distribution tends to be ad hoc
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Few formal agreements with travel suppliers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • TravelSky the only GDS allowed in China
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Online booking progress slow
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Payments still mainly in cash
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • A stumbling block
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Japan
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Travel suppliers dominate distribution
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • LCCs entering market
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • A major transition in 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • JAL’s hands-off approach to Jetstar Japan
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • AirAsia Japan’s CEO comes from ANA
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Peach and AirAsia to avoid major overlapping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • AirAsia’s planned fleet expansion
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Germany
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • SMEs show higher growth in trips
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Costs under control
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Catching up on foreign travel
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Large companies increasing travel to European destinations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Travel costs declining
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 43: Trend in business-travel expenditure in Germany, 2006-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 44: Breakdown of German business-travel expenditure by category, 2009-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Trend towards higher-grade hotels
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 45: Breakdown of German business-travel hotel overnights by category, 2009-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • No formal control of hotel costs
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 46: Breakdown of German business-travel hotel usage by category – domestic and abroad, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Booking channels
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 47: Breakdown* of German business-travel booking channels, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Outlook
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Figure 48: How will the number of business trips change in your company in 2012 compared to 2011?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • UK
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Accommodation
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 49: Accommodation used for domestic business travel in the UK, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Transport
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 50: Transport used for domestic business travel in the UK, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Booking channel
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 51: Booking channels used for domestic business travel in the UK, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Inbound business travel
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 52: Trend in inbound business tourism to the UK by type, 2007-10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • US
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 53: Profile of US business & convention travellers visiting overseas destinations*, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Flights
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Figure 54: Airline choice, type of ticket and cabin class for US business & convention travellers visiting overseas destinations*, 2010
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Sustainable Development and Corporate Social Responsibility

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • A more environmentally friendly programme
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • What sort of measures to take?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 55: Which of the following measures will you take to make your programme more environmentally friendly?, 2011
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Electric rental cars
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Hertz Connect
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Hertz & Marriott offer electric-car test drives
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Enterprise Rent-A-Car rents EVs in more than eight US states
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Europcar’s electric Ampera car
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • What Next?

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Unmanaged business travel to become the norm?
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • A defined budget rather than preferred suppliers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Social-media comments becoming an issue
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Changing dynamics of corporate airline agreements
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Limited availability of low-priced tickets
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Outlook for travel-related prices
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Capacity cuts to support airfare increases in 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Business-class fares expected to rise in 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Forecasts for Asia Pacific
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Airfares
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 56: Forecasted increase in APAC airfares, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Hotels
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 57: Forecasted increase in hotel rates in the APAC region, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Forecasts for Latin America
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 58: Forecasted increase in LATAM airfares, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Figure 59: Forecasted increase in hotel rates in the LATAM region, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Forecasts for the Middle East and Africa
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Airfares
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 60: Forecasted increase in EMEA airfares, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Hotels
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Figure 61: Forecasted increase in hotel rates in the EMEA region, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Forecasts for North America
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Airfares
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 62: Forecasted increase in North American airfares, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Hotels
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 63: Forecasted increase in North American hotel rates, 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Car rental
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Figure 64: Forecasted trend in North American car-rental rates in 2012
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Index to Travel & Tourism Analyst

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Index grouped by geographic area
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Index to TTI Destination Reports

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Country reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Special Reports Index

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Companies Covered

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  To learn more about the companies covered in this report please contact us.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  Business Travel Worldwide - International - March 2012

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  £1,495.00 (Excl.Tax)