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Business Traveller - UK - August 2011

This report examines business travel by UK residents, both within the UK (domestic) and going overseas. Such travel can include business meetings, incentive trips and attending conferences/exhibitions/trade shows.

An adult, for the purposes of Mintel’s research, is anyone aged 16 or over.

The standard travel and tourism definitions used in the terminology of this report are as follows:

  • tourism is any travel, which involves an overnight stay away from home.
  • a holiday is a subjectively defined form of tourism, as defined by the tourist in response to surveys such as IPS or BNTS. A holiday can be distinguished from other leisure travel such as visits to friends and relatives (VFR) or shopping trips.
  • a long holiday is a holiday of four nights or more away from home; a short break is a holiday that involves one to three nights away from home.
  • short-haul refers to air holidays within Europe, dominated by flights to Mediterranean resorts but including the Canary Islands, which are treated as a part of the Spanish market. Long-haul, therefore, refers to holidays outside Europe.
  • an inclusive tour, or package holiday, is defined as the simultaneous sale of at least two elements of a holiday to the traveller: fares on public transport (eg flights) and commercial accommodation (eg hotel or self-catering apartment). Other elements, such as meals or excursions, are not essential to the definition of an inclusive tour. The term ‘all-inclusive’ is used to describe a special type of resort holiday in which food, drink, excursions and other services are provided as part of the total holiday cost.
  • an independent holiday is one in which the traveller organises and books transport and accommodation from separate sources (eg a Channel ferry crossing and a caravan site in France).
  • seator flight-only is a type of independent holiday, and the terms are used to denote holidays in which travellers only purchase a return fare and thereafter book their own accommodation, car hire etc.

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Table of contents

  1. Introduction

      • Definition
        • Abbreviations
        • Executive Summary

            • The market
              • Figure 1: Volume forecast of business travel (overseas & domestic), 2006-16
              • Figure 2: Value forecast of business travel (overseas & domestic), 2006-16
            • Overseas trend positive…
              • Figure 3: Trend in year on year quarterly overseas business travel volume, Q1 2009-Q1 2011
            • …as is domestic
              • Figure 4: Trend in year on year monthly domestic business travel volume, May 2010-May 2011
            • TMCs succeed
              • Figure 5: GTMC business travel transactions, 2006-10
            • Market factors
              • Business confidence stronger
                • Figure 6: ICAEW UK Business Confidence Monitor, Q3 2007-Q2 2011
              • Exports and destinations
                • Figure 7: UK export performance, 2005-10
              • Low comparative volume, high comparative value
                • Figure 8: Overseas and domestic travel volumes, by purpose, 2010
              • Companies, brands and innovation
                • Figure 9: Top 10 TMCs (Travel Management Companies) in the UK by gross sales, 2010
              • Innovations
                • The consumer
                  • Figure 10: Business travel in the last 12 months, 2006-11
                • Rail rise
                  • Figure 11: Business travel mode used, 2010 vs 2011
                • Choice, ‘bleisure’ and budget constraints
                  • Figure 12: Selected attitudes towards business travel, 2011
                • What we think
                • Issues in the Market

                    • What will rising flight prices mean for business travel?
                      • What can operators do to adapt to the growing older working population?
                        • Will international rail travel continue to prove attractive for business travellers?
                          • How can operators best capture the ‘bleisure’ (business plus leisure) pound?
                          • Future Opportunities

                              • Trend: Prepare for the Worst
                                • Trend: Retired for Hire
                                • Internal Market Environment

                                  • Key points
                                    • Transactions up
                                      • Figure 13: GTMC business travel transactions, 2006-10
                                    • Rail’s continued rise
                                      • Figure 14: Frequency of rail use for work/business, 2010
                                      • Figure 15: Oil, diesel and petrol prices, Jan 2009-May 2011
                                    • Flying along…
                                      • Figure 16: Trips undertaken by air, by purpose, 2010
                                      • Figure 17: Number of trips undertaken by air, by purpose, 2010
                                      • Figure 18: Trends in number of business trips taken in the last 12 months, 2007-10
                                    • … but climbing costs could further boost trains
                                      • Car hire has harder ride
                                        • Figure 19: Frequency of car hire for business use, 2010
                                      • Hotel business
                                        • Figure 20: Frequency of stay in hotels for business, 2010
                                      • To travel or not?
                                      • Broader Market Environment

                                        • Key points
                                          • GDP growth and consumer confidence struggle
                                            • Figure 21: GDP quarterly percentage change, Q1 2006-Q2 2011
                                            • Figure 22: GFK NOP Consumer Confidence Index, January 1988-July 2011
                                          • Business outpaces consumer
                                            • Figure 23: ICAEW UK Business Confidence Monitor, Q3 2007-Q2 2011
                                            • Figure 24: Employment and unemployment, by gender, 2006-16
                                          • Export growth since 2005
                                            • Figure 25: UK export performance, 2005-10
                                            • Figure 26: Top ten UK visible export markets and popularity for business travel, 2009-10
                                            • Figure 27: Annual average exchange rates for sterling, 2007-11
                                          • Ageing – but not retiring?
                                            • Figure 28: Trends in the age structure of the UK population, 2006-16
                                            • Figure 29: Forecast adult population trends, by lifestage, 2006-16
                                          • ABs, internet and smartphones
                                            • Figure 30: Forecast adult population trends, by socio-economic group, 2006-16
                                            • Figure 31: Broadband penetration, by demographics, 2004-10
                                            • Figure 32: Trends in mobile phone features owned and used, 2005-10
                                        • Competitive Context

                                          • Key points
                                            • Holidays, VFR then business
                                              • Figure 33: Overseas and domestic travel volumes and expenditure, by purpose, 2010
                                            • ‘Staycations’ sustained
                                              • Figure 34: Domestic travel volumes, by purpose, 2005-10
                                            • Down to 12% of overseas trips
                                              • Figure 35: Overseas travel volumes, by purpose, 2005-10
                                          • Who's Innovating?

                                            • Key points
                                              • Egencia joins app race
                                                • Travel providers improve business offer…
                                                  • …as do accommodation providers
                                                    • Online – social, specific and free
                                                      • Non-economy perks
                                                        • Long-haul low cost expansion looms
                                                        • Market Size and Forecast

                                                          • Key points
                                                            • Domestic and overseas segments suffer
                                                              • Figure 36: Business travel market, by volume, 2006-16
                                                            • UK average spend falls, overseas average spend grows
                                                              • Figure 37: Business travel market, by value, 2006-16
                                                              • Figure 38: Year on year percentage change, volume vs value of domestic business travel, 2007-10
                                                              • Figure 39: Year on year percentage change, volume vs value of overseas business travel, 2007-10
                                                            • 2011 business
                                                              • Figure 40: Year on year quarterly overseas business travel volume trends, Q1 2009 – Q2 2011
                                                              • Figure 41: Trend in year on year quarterly overseas business travel volume, Q1 2009 – Q2 2011
                                                              • Figure 42: Year on year monthly domestic business travel volume trends, May 2010-April 2011
                                                              • Figure 43: Trend in year on year monthly domestic business travel volume, May 2010-April 2011
                                                            • Forecast
                                                              • Figure 44: Volume forecast of business travel (overseas & domestic), 2006-16
                                                              • Figure 45: Value forecast of business travel (overseas & domestic), 2006-16
                                                              • Figure 46: Volume forecast of domestic business travel, 2006-16
                                                              • Figure 47: Value forecast of domestic business travel, 2006-16
                                                              • Figure 48: Volume forecast of overseas business travel, 2006-16
                                                              • Figure 49: Value forecast of overseas business travel, 2006-16
                                                            • Forecast methodology
                                                            • Segment Performance

                                                              • Key points
                                                                • European business
                                                                  • Figure 50: Overseas business travel volume, by destination area, 2005-10
                                                                  • Figure 51: Overseas business travel expenditure*, by destination area, 2005-10
                                                                  • Figure 52: Overseas business travel – average spend per trip*, by destination area, 2005-10
                                                                  • Figure 53: Overseas business travel volume, by duration of trip and percentage share of market, 2005-10
                                                                • Ease of access
                                                                  • Figure 54: Overseas business travel volume, top 20 destinations and percentage share of total overseas business travel market, 2005-10
                                                                  • Figure 55: Overseas business travel volume, by travel mode and percentage share of market, 2005-10
                                                                • Car top in UK, but falling faster than rail
                                                                  • Figure 56: Domestic business travel volume, by travel mode and percentage share of market, 2006-09
                                                                • Three in four are hotel stays in UK
                                                                  • Figure 57: Domestic business travel volume, by accommodation type and percentage share of market, 2006-09
                                                                • Domestic short stays increase
                                                                  • Figure 58: Domestic business travel volume, by length of stay and percentage share of market, 2006-09
                                                              • Market Share

                                                                • Key points
                                                                  • CWT takes top spot
                                                                    • Figure 59: Top 20 Travel Management Companies in the UK by gross sales, 2007-10
                                                                • Companies and Products

                                                                    • American Express Business Travel
                                                                      • Figure 60: Key financials and performance indicators, American Express, 2009-10
                                                                    • ATPI
                                                                      • Figure 61: Key financials, ATPI Limited, 2009-10
                                                                    • BCD Travel
                                                                        • Figure 62: Key financials, BCD UK Ltd, 2008-09
                                                                      • Carlson Wagonlit Travel
                                                                        • Figure 63: Key financials, Carlson Wagonlit UK Ltd, 2009-10
                                                                      • Egencia
                                                                          • Figure 64: Key financials, Egencia, 2008-09
                                                                        • Expotel
                                                                          • Figure 65: Key financials, Expotel Hotel Reservations, 2009-10
                                                                        • FCm Travel Solutions
                                                                            • Figure 66: Key financials, Flight Centre, 2009-10
                                                                          • Hillgate Travel
                                                                              • Figure 67: Key financials, Hillgate Travel, 2008-09
                                                                            • Hogg Robinson Group (HRG)
                                                                              • Figure 68: Key financials, Hogg Robinson Group Plc, 2010-11
                                                                            • Portman Travel
                                                                                • Figure 69: Key financials, Portman Travel Ltd, 2008-09
                                                                            • The Business Traveller

                                                                              • Key points
                                                                                • Business travel bounce
                                                                                  • Figure 70: Business travel in the last 12 months, 2006-11
                                                                                • Males more likely
                                                                                  • The business traveller
                                                                                  • Business Travel Modes

                                                                                    • Key points
                                                                                      • Rail use continues to grow
                                                                                        • Figure 71: Business travel modes, 2008-11
                                                                                      • Cost of travel
                                                                                        • Male bias
                                                                                        • Business Travel Booking Methods

                                                                                          • Key points
                                                                                            • Online on the up
                                                                                              • Figure 72: Business travel booking methods, 2010-11
                                                                                            • Direct booking drops
                                                                                              • Companies and overseas
                                                                                                • Figure 73: Business travel booking methods by type of business travel undertaken in the last 12 months, May 2011
                                                                                            • Attitudes Towards Business Travel

                                                                                              • Key points
                                                                                                • Little change year on year
                                                                                                  • Figure 74: Attitudes towards business travel, 2010-11
                                                                                                • Planes, trains and automobiles
                                                                                                  • ‘Bleisure’ travellers
                                                                                                    • Cost-saving continues, but some reasons for cheer
                                                                                                      • Green growth?
                                                                                                        • Attitudes abroad
                                                                                                          • Figure 75: Attitudes towards business travel by domestic and overseas trips in the last 12 months, May 2011
                                                                                                      • Targeting Opportunities

                                                                                                        • Key points
                                                                                                          • Target groups
                                                                                                            • Figure 76: Business target groups, May 2011
                                                                                                          • Heavy Travellers
                                                                                                            • Demographic profile
                                                                                                              • Marketing message
                                                                                                                • Domestic Business
                                                                                                                  • Demographic profile
                                                                                                                    • Marketing message
                                                                                                                      • Home and Away
                                                                                                                        • Demographic profile
                                                                                                                          • Marketing message
                                                                                                                          • Appendix – Internal Market Environment

                                                                                                                              • Figure 77: Trends in mobile phone features owned and used, 2005-10
                                                                                                                          • Appendix – Market Size and Forecast

                                                                                                                              • Figure 78: Total business travel market volume and forecast, best and worst case scenarios, 2011-16
                                                                                                                              • Figure 79: Total business travel market value and forecast, best and worst case scenarios, 2011-16
                                                                                                                              • Figure 80: Domestic business travel market volume and forecast, best and worst case scenarios, 2011-16
                                                                                                                              • Figure 81: Domestic business travel market value and forecast, best and worst case scenarios, 2011-16
                                                                                                                              • Figure 82: Overseas business travel market volume and forecast, best and worst case scenarios, 2011-16
                                                                                                                              • Figure 83: Overseas business travel market value and forecast, best and worst case scenarios, 2011-16
                                                                                                                          • Appendix – The Business Traveller

                                                                                                                              • Figure 84: Most popular business travel in the last 12 months, by demographics, May 2011
                                                                                                                              • Figure 85: Next most popular business travel in the last 12 months, by demographics, May 2011
                                                                                                                              • Figure 86: Other business travel in the last 12 months, by demographics, May 2011
                                                                                                                          • Appendix – Business Travel Modes

                                                                                                                              • Figure 87: Business travel modes, by most popular business travel in the last 12 months, May 2011
                                                                                                                              • Figure 88: Business travel modes, by next most popular business travel in the last 12 months, May 2011
                                                                                                                              • Figure 89: Business travel modes, by other business travel in the last 12 months, May 2011
                                                                                                                              • Figure 90: Most popular business travel modes, by demographics, May 2011
                                                                                                                              • Figure 91: Next most popular business travel modes, by demographics, May 2011
                                                                                                                              • Figure 92: Other business travel modes, by demographics, May 2011
                                                                                                                          • Appendix – Business Travel Booking Methods

                                                                                                                              • Figure 93: Business travel booking methods, by most popular business travel in the last 12 months, May 2011
                                                                                                                              • Figure 94: Business travel booking methods, by next most popular business travel in the last 12 months, May 2011
                                                                                                                              • Figure 95: Business travel booking methods, by other business travel in the last 12 months, May 2011
                                                                                                                              • Figure 96: Business travel booking methods, by most popular business travel modes, May 2011
                                                                                                                              • Figure 97: Business travel booking methods, by next most popular business travel modes, May 2011
                                                                                                                              • Figure 98: Business travel booking methods, by other business travel modes, May 2011
                                                                                                                              • Figure 99: Business travel booking methods, by demographics, May 2011
                                                                                                                          • Appendix – Attitudes Towards Business Travel

                                                                                                                              • Figure 100: Attitudes towards business travel, by most popular business travel in the last 12 months, May 2011
                                                                                                                              • Figure 101: Attitudes towards business travel, by next most popular business travel in the last 12 months, May 2011
                                                                                                                              • Figure 102: Attitudes towards business travel, by other business travel in the last 12 months, May 2011
                                                                                                                              • Figure 103: Attitudes towards business travel, by most popular business travel modes, May 2011
                                                                                                                              • Figure 104: Attitudes towards business travel, by next most popular business travel modes, May 2011
                                                                                                                              • Figure 105: Attitudes towards business travel, by other business travel modes, May 2011
                                                                                                                              • Figure 106: Attitudes towards business travel, by business travel booking methods, May 2011
                                                                                                                              • Figure 107: Most popular attitudes towards business travel, by demographics, May 2011
                                                                                                                              • Figure 108: Next most popular attitudes towards business travel, by demographics, May 2011
                                                                                                                              • Figure 109: Most popular attitudes towards business travel, by demographics, May 2011
                                                                                                                          • Appendix – Targeting Opportunities

                                                                                                                              • Figure 110: Attitudes towards business travel, by target groups, May 2011
                                                                                                                              • Figure 111: Business travel in the last 12 months, by target groups, May 2011
                                                                                                                              • Figure 112: Business travel modes, by target groups, May 2011
                                                                                                                              • Figure 113: Business travel booking methods, by target groups, May 2011
                                                                                                                              • Figure 114: Target groups, by demographics, May 2011

                                                                                                                          Companies Covered

                                                                                                                          • American Express UK
                                                                                                                          • ATP International Group
                                                                                                                          • Avon
                                                                                                                          • Bank of America Corporation
                                                                                                                          • BCD Travel
                                                                                                                          • Best Western International Inc.
                                                                                                                          • British Airways Plc
                                                                                                                          • Carlson Wagonlit Travel, Inc.
                                                                                                                          • Chambers Travel Management
                                                                                                                          • Deutsche Bahn
                                                                                                                          • Expedia Inc.
                                                                                                                          • FCm Travel Solutions UK
                                                                                                                          • Flight Centre (UK) Ltd
                                                                                                                          • GlaxosmithKline
                                                                                                                          • Global Business Travel Association
                                                                                                                          • Hogg Robinson plc
                                                                                                                          • International Air Transport Association
                                                                                                                          • Novartis AG
                                                                                                                          • Portman Travel
                                                                                                                          • PricewaterhouseCoopers
                                                                                                                          • Redfern Travel Ltd
                                                                                                                          • Ryanair Holdings plc
                                                                                                                          • Singapore Airlines Ltd
                                                                                                                          • Skype Technologies S.A.
                                                                                                                          • TripAdvisor LLC
                                                                                                                          • Uniglobe Travel (International) Inc.

                                                                                                                          Business Traveller - UK - August 2011

                                                                                                                          £1,750.00 (Excl.Tax)