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Car Service and Maintenance Repair - UK - October 2011

“Cost is one important factor behind choice of service agent, as six in ten drivers are keen not to fall victim to a garage that recommends more work than necessary in order to charge more and a third look for low labour charges. One way for garages to increase custom among those who are keen to save money is to tap into the current demand for discount vouchers organised by companies such as Groupon.”

– Michelle Strutton, Senior Consumer Analyst

Questions answered in the report include:

  • What is the impact of the ‘ageing’ of the UK’s car parc and how are longer replacement cycles impact on servicing and repairs?
  • Has increased pressure on consumer incomes since the recent recession led to different approaches towards the repair and servicing of their vehicles?
  • Which segments of the replacement parts market are showing signs of growth and why is this?
  • How are car dealers and independents faring against new competition?
  • Is there still room for smaller parts suppliers?

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Table of contents

  1. Introduction

      • Definition
        • Abbreviations
        • Executive Summary

            • The market
              • Figure 1: Best- and worst-case forecast sales of car aftermarket parts, 2006-16
              • Figure 2: Servicing patterns, June 2011
            • Improved reliability dampens aftermarket growth
              • Brakes and steering are the largest replacement sectors
                • Market background
                  • Figure 3: Road traffic driven by cars and taxis, 2005-10
                • Companies, brands and Innovation
                  • Declining outlet numbers for replacement parts
                    • Changing demands due to car design and technology
                      • The consumer
                        • Little change in servicing patterns
                          • Figure 4: Car servicing, June 2009 and 2011
                        • Most important replacement parts
                          • Figure 5: Top 5 component parts replaced in last 12 months, June 2011
                          • Figure 6: Factors influencing choice of service agent, June 2011
                          • Figure 7: Typical pattern of car ownership, by age of car and demographics, June 2011
                          • Figure 8: Typical ownership and servicing of cars, by age group, June 2011
                        • What we think
                        • Issues in the Market

                            • What is the impact of the ‘ageing’ of the UK’s car parc and how are longer replacement cycles impact on servicing and repairs?
                              • Has increased pressure on consumer incomes since the recent recession led to different approaches towards the repair and servicing of their vehicles?
                                • Which segments of the replacement parts market are showing signs of growth and why is this?
                                  • How are car dealers and independents faring against new competition?
                                    • Is there still room for smaller parts suppliers?
                                    • Future Opportunities

                                        • Trend: Prepare for the Worst
                                          • Trend: Influentials
                                          • Internal Market Environment

                                            • Key points
                                              • Rise towards multiple car ownership slows
                                                • Figure 9: Number of cars owned by individual households, 1985/86-2008
                                              • Trend towards longer car replacement cycles
                                                • Figure 10: When obtained only car or most recently obtained car, 2006-11
                                              • UK car parc shows signs of stability...
                                                • Figure 11: Number of cars in the car parc, 2005-10
                                              • ... although the car parc is ageing
                                                • Figure 12: Age structure of the car parc in years, 2010
                                              • Miles driven per car shows evidence of decline
                                                • Figure 13: Road traffic (vehicle miles) driven by cars and taxis, 2005-10
                                              • Warranty extension and longer service intervals
                                                • Possible changes afoot for MOTs
                                                  • Lights and signalling dominate MOT failures
                                                    • Figure 14: Road vehicle testing scheme (MOT), selected reasons for failure, car tests, 2002-10
                                                  • Diesels accounting for a greater proportion of new car sales
                                                    • Figure 15: New car registrations, by fuel type, 2005-10
                                                  • Lack of interest in DIY maintenance
                                                    • Figure 16: Interest in DIY car servicing, June 2011
                                                  • Trend also towards missed services
                                                    • Figure 17: Drivers having infrequent car services, June 2011
                                                  • The issue of counterfeits in the market
                                                    • Block exemption changes at EU level
                                                    • Broader Market Environment

                                                      • Key points
                                                        • Recent slowdown for UK economy...
                                                          • Figure 18: Trends in personal disposable income and consumer expenditure, 2006-16
                                                          • Figure 19: GDP quarterly percentage change, Q1 2004-Q2 2011
                                                        • ... with any quick recovery someway off
                                                          • Figure 20: UK retail sales year-on-year growth, BRC vs. ONS, 2010-11
                                                        • Price of fuel reaches a new high
                                                          • Figure 21: Escalation of price of motor fuel in recent years, Jan 2009-May 2011
                                                        • Ageing population favours newer cars
                                                          • Figure 22: Trends in the age structure of the UK population, 2006-16
                                                        • Restrained expansion in employment not expected to assist market
                                                          • Figure 23: Employment and unemployment, by gender, 2006-16
                                                      • Strengths and Weaknesses in the Market

                                                        • Strengths
                                                          • Weaknesses
                                                          • Who’s Innovating?

                                                            • Key points
                                                              • Ever increasing manufacturer demands on component suppliers
                                                                • Requirement for end-of-life recycling
                                                                  • Fitting market coming under pressure from supermarkets...
                                                                    • ... as well as those operating on-line
                                                                    • Competitive Context

                                                                      • Key points
                                                                        • Cars are not the only major area of expenditure for consumers
                                                                          • Figure 24: Consumer expenditure on transport, by sector (£m), 2010
                                                                        • Trend to fewer car sales
                                                                          • Figure 25: Total new car registrations and used car sales, 2006-11
                                                                        • New car sales show no evidence of recovery…
                                                                          • … although the used market is performing somewhat better
                                                                          • Market Size and Forecast

                                                                            • Key points
                                                                              • Cost of motoring continues to grow
                                                                                • Figure 26: Consumer expenditure on car servicing & repair and motoring expenses, at current prices, 2006-10
                                                                              • Market size for replacement parts
                                                                                • Figure 27: UK sales of car replacement parts, at current and constant prices, 2006-16
                                                                              • Parts manufacturers face competition at a global scale…
                                                                                • … as well as the move by many towards specialisation
                                                                                  • Increasing importance of electronics leads to to higher demands from vehicle manufacturers
                                                                                    • Growing use of the internet for distribution and sale
                                                                                      • Future
                                                                                        • Figure 28: Best- and worst-case forecast sales of car replacement parts, 2006-16
                                                                                      • Forecast methodology
                                                                                      • Segment Performance

                                                                                        • Key points
                                                                                          • Car parts market remains highly fragmented
                                                                                            • Figure 29: UK car replacement parts market, by segment, 2006, 2009 and 2011
                                                                                          • Lights/bulbs see strongest growth overall in value sales
                                                                                            • Other segments of market see more sluggish expansion in value sales
                                                                                              • Retail shifts not helping market value
                                                                                              • Companies and Products

                                                                                                • Parts suppliers
                                                                                                  • Bosal International
                                                                                                    • Bosch
                                                                                                      • Delphi
                                                                                                        • Federal-Mogul
                                                                                                          • Hella
                                                                                                            • Tenneco
                                                                                                              • TRW
                                                                                                                • Visteon
                                                                                                                  • Valeo
                                                                                                                    • Retailers/installers
                                                                                                                      • A1 Motor Store
                                                                                                                        • Euro Car Parts
                                                                                                                          • GSF Car Parts
                                                                                                                            • Halfords
                                                                                                                              • Motor World
                                                                                                                              • Brand Communication and Promotion

                                                                                                                                • Key points
                                                                                                                                  • Advertising expenditure subsides
                                                                                                                                    • Figure 30: Main media advertising expenditure on car aftermarket products, 2007-11
                                                                                                                                  • Fast-fit retailers and part suppliers are the largest spenders
                                                                                                                                    • Figure 31: Main media advertising expenditure on car aftermarket products, by company (top 20), 2008-11
                                                                                                                                  • Brakes, clutches and exhaust systems dominate expenditure
                                                                                                                                    • Figure 32: Main media advertising expenditure on car aftermarket products, by product category, 2008-11
                                                                                                                                  • Press advertising is the most popular channel
                                                                                                                                    • Figure 33: Main media advertising expenditure on car aftermarket products, % share by media type, 2008-11
                                                                                                                                • Channels to Market

                                                                                                                                  • Key points
                                                                                                                                    • Fragmented retail distribution network
                                                                                                                                      • Figure 34: Aftermarket outlets for sales of replacement parts, 2008 and 2010
                                                                                                                                    • Independents benefit from rise in MOT centre numbers
                                                                                                                                      • Petrol forecourts see presence in market dwindle
                                                                                                                                        • Dealers broaden presence into fast-fit market to combat increased competition
                                                                                                                                          • Large groups dominate dealer market
                                                                                                                                            • Figure 35: Top ten dealership groups in the UK*, 2010
                                                                                                                                          • Fast-fit market moving to extend services to drivers
                                                                                                                                            • Kwik Fit dominates the sector
                                                                                                                                              • Figure 36: Top ten tyre and exhaust fitting centres, by number of outlets, 2010
                                                                                                                                            • Car accessory shops suffer from changes in consumer demand
                                                                                                                                              • Halfords comes to dominate the market
                                                                                                                                                • Figure 37: Top car accessory chains, by number of outlets, 2010
                                                                                                                                              • The internet
                                                                                                                                              • Consumer – Car Ownership

                                                                                                                                                • Key points
                                                                                                                                                  • Most drivers have a car that has been purchased second hand
                                                                                                                                                      • Figure 38: Car drivers, by type of ownership, June 2011
                                                                                                                                                    • High earners are more likely to be driving a new car
                                                                                                                                                      • Young adults least likely to be driving a car
                                                                                                                                                        • Cars are least necessary in London
                                                                                                                                                          • Nearly four fifths of drivers drive a car over three years old
                                                                                                                                                              • Figure 39: Age of car driven, June 2011
                                                                                                                                                            • Income again a factor when it comes to driving a new car
                                                                                                                                                              • Mass market brands dominate car market
                                                                                                                                                                  • Figure 40: Make of car owned, June 2011
                                                                                                                                                                • Premium marques are more likely to be under three years old
                                                                                                                                                                  • Figure 41: Make of car owned, by age of car driven, June 2011
                                                                                                                                                              • Consumer – Car Servicing Habits

                                                                                                                                                                • Key points
                                                                                                                                                                  • Responsibility for vehicle servicing largely rests on the driver
                                                                                                                                                                      • Figure 42: Responsibility for car servicing, June 2011
                                                                                                                                                                    • Women are more reliant on others for servicing their car
                                                                                                                                                                      • Not all company car drivers rely on a fleet manager
                                                                                                                                                                        • Figure 43: Responsibility for car servicing, by car drivers, by type of car ownership, June 2011
                                                                                                                                                                      • Half of drivers look to get a regular service for their car
                                                                                                                                                                          • Figure 44: Attitudes towards car servicing, June 2011
                                                                                                                                                                        • Affluence and age impact on choice of servicing
                                                                                                                                                                          • Men are fixed towards regular servicing
                                                                                                                                                                            • Drivers of newer cars are most likely to have their car serviced regularly
                                                                                                                                                                              • Figure 45: Attitudes towards car servicing, by age of car driven, June 2011
                                                                                                                                                                            • Available finance may well explain a desire to pursue a regular service programme
                                                                                                                                                                              • Some evidence that choice of car affects interest in servicing
                                                                                                                                                                                • Figure 46: Attitudes towards car servicing, by make of car owned, June 2011
                                                                                                                                                                              • Buyers of used vehicles are less likely to opt for regular servicing
                                                                                                                                                                                • Figure 47: Attitudes towards car servicing, by car drivers, by type of ownership, June 2011
                                                                                                                                                                              • Those involved in servicing a vehicle are likely to undertake it on a regular basis
                                                                                                                                                                                • Figure 48: Attitudes towards car servicing, by responsibility for car servicing, June 2011
                                                                                                                                                                            • Consumer – Where Cars are Serviced and Factors Influencing Choice

                                                                                                                                                                              • Key points
                                                                                                                                                                                • Where cars are taken for servicing
                                                                                                                                                                                    • Figure 49: Type of service agent used, June 2011
                                                                                                                                                                                  • Women are more likely to use independents for servicing, older drivers use dealerships
                                                                                                                                                                                    • Age of car has strong influence on choice for servicing
                                                                                                                                                                                      • Figure 50: Type of service agent used, by age of car driven, June 2011
                                                                                                                                                                                    • Factors influencing choice of service agent
                                                                                                                                                                                        • Figure 51: Factors influencing choice of service agent, June 2011
                                                                                                                                                                                      • Older drivers are more likely to look beyond merely the cost of the service
                                                                                                                                                                                        • Younger ages are receptive to advice
                                                                                                                                                                                          • Wealthier drivers are also more demanding
                                                                                                                                                                                            • Drivers of new cars have specific demands
                                                                                                                                                                                              • Figure 52: Factors influencing choice of service agent, by age of car driven, June 2011
                                                                                                                                                                                            • Drivers of older vehicles focus on more practical issues
                                                                                                                                                                                              • Choice of service agent influenced by what driver wants from their service experience
                                                                                                                                                                                                • Figure 53: Factors influencing choice of service agent, by leading service agents, June 2011
                                                                                                                                                                                              • Those choosing a main dealer are likely to look for specific services
                                                                                                                                                                                                • Users of independent garages seek a value solution
                                                                                                                                                                                                  • Low labour charges viewed as important when using a mechanic or doing a DIY service
                                                                                                                                                                                                  • Consumer – Replacement Parts

                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                      • Electric components are most likely to be replaced
                                                                                                                                                                                                          • Figure 54: Replacement of car components, by category, June 2011
                                                                                                                                                                                                        • Older cars are more likely to require new parts
                                                                                                                                                                                                          • Figure 55: Replacement of car components, by age of car driven, June 2011
                                                                                                                                                                                                        • Dealers are less likely to replace components than independents undertaking car servicing
                                                                                                                                                                                                          • Figure 56: Replacement of car components, by leading service agents, June 2011
                                                                                                                                                                                                      • Appendix – Consumer Car Ownership

                                                                                                                                                                                                          • Figure 57: Car drivers by type of ownership, by demographics, June 2011
                                                                                                                                                                                                          • Figure 58: Age of car driven, by demographics, June 2011
                                                                                                                                                                                                          • Figure 59: Make of car owned, by demographics, June 2011
                                                                                                                                                                                                      • Appendix – Consumer Servicing Habits

                                                                                                                                                                                                          • Figure 60: Attitudes towards car servicing, by demographics, June 2011
                                                                                                                                                                                                          • Figure 61: Most popular attitudes towards car servicing, by demographics, June 2011
                                                                                                                                                                                                          • Figure 62: Next most popular attitudes towards car servicing, by demographics, June 2011
                                                                                                                                                                                                          • Figure 63: Other attitudes towards car servicing, by demographics, June 2011
                                                                                                                                                                                                      • Appendix – Where Cars are Serviced and Factors Influencing Choice

                                                                                                                                                                                                          • Figure 64: Responsibility for car servicing, by demographics, June 2011
                                                                                                                                                                                                          • Figure 65: Most popular replacement of car components, by demographics, June 2011
                                                                                                                                                                                                          • Figure 66: Next most popular replacement of car components, by demographics, June 2011
                                                                                                                                                                                                          • Figure 67: Type of service agent used, by demographics, June 2011

                                                                                                                                                                                                      Companies Covered

                                                                                                                                                                                                      • Advance Auto Parts Inc
                                                                                                                                                                                                      • ATS Euromaster
                                                                                                                                                                                                      • B&C Express
                                                                                                                                                                                                      • BMW (GB) Ltd
                                                                                                                                                                                                      • Bosal International
                                                                                                                                                                                                      • Delphi Corporation
                                                                                                                                                                                                      • Doncaster Motor Spares
                                                                                                                                                                                                      • Federal-Mogul Corporation
                                                                                                                                                                                                      • Ford Motor Company Limited (UK)
                                                                                                                                                                                                      • Garmin International Inc.
                                                                                                                                                                                                      • General Motors Corporation
                                                                                                                                                                                                      • Halfords Ltd
                                                                                                                                                                                                      • Hel Performance Products
                                                                                                                                                                                                      • Kwik-Fit Group Limited
                                                                                                                                                                                                      • Mercedes-Benz UK
                                                                                                                                                                                                      • Nightfreight GB Ltd
                                                                                                                                                                                                      • O'Reilly Automotive, Inc
                                                                                                                                                                                                      • Paddock Spares
                                                                                                                                                                                                      • Phoenix Equity Partners
                                                                                                                                                                                                      • Porsche Cars Great Britain Ltd
                                                                                                                                                                                                      • PSA Peugeot Citroën S.A.
                                                                                                                                                                                                      • Rallye
                                                                                                                                                                                                      • Robert Bosch Ltd
                                                                                                                                                                                                      • Subaru (UK) Ltd
                                                                                                                                                                                                      • TRW Automotive
                                                                                                                                                                                                      • Wilco Motor Spares Ltd

                                                                                                                                                                                                      Car Service and Maintenance Repair - UK - October 2011

                                                                                                                                                                                                      £1,750.00 (Excl.Tax)