Car Service and Maintenance - UK - December 2014
“In a market where competition between those offering services is high, a major challenge for any supplier is how to grow sales. Understanding both the reasons behind competition as well as the demands of drivers and owners is crucial. Equally, addressing the small percentage of drivers that don’t appear to service or maintain their vehicles on a regular basis offers the opportunity of a completely new market from which to tap sales. ”
– Neil Mason, Head of Retail Research
This report looks at the following areas:
- Demands of older drivers
- The few who do not proactively maintain their car
- Competition within the market
This report presents a review of the UK market for car servicing and maintenance. It focuses on both commercial and DIY servicing/maintenance of cars as well as associated replacement/fitting of parts. The performance of the market has been strongly impacted in the last five years by the poor performance of both the UK economy and the car market. Both weathered a difficult period during 2008/09 but are now showing evidence of a strong recovery.
The sector is valued at an estimated £8.68 billion in 2013 and benefits from the fact that a large percentage of drivers either service their main car at the time of an MOT or at a specified time or mileage. Yet despite this, our research does highlight differences in the types of drivers that service at particular times which in turn has important implications for all of those operating in this market.
Our research has also highlighted the relatively high fragmentation of the market for servicing and maintenance services. Although there are three large groups of commercial providers of such services (independent garages, franchised dealers, fast-fit garages), a sector such as independent garages which accounts for over half of revenues itself consists of nearly 15,000 outlets.
Exclusive research undertaken for this report suggests that only 3% of motorists do not service their main car on a regular basis although a further 8% of drivers do admit to only servicing when a problem arises. When it does come to choosing a commercial outlet, quality of work is the most important factor, followed by past use and trust that unnecessary additional work would not be recommended.
Service, maintenance and repair services comprise a range of support for car owners who require regular or ad hoc support for their cars. Such services have grown in recent years as a growing number of drivers have eschewed DIY servicing and maintenance, with outlets commonly approached for such services comprising:
- Independent garages
- Franchised dealers
- Fast-fit centres
- Autocentres and
- Mobile mechanics
This report covers the purchase of service and maintenance services by the general public. It includes services that may be sub-contracted where the ultimate customer is someone of the general public.
Exluded from this report are:
- Services offered for commercial vehicles such as vans are excluded from this analysis.
- Work that is undertaken under warranty or for insurance purposes where no payment is incurred by the consumer is excluded from market analysis.
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