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Convenience Stores - UK - April 2012

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“The convenience operations from the major grocery multiples are not traditional c-stores: instead, they are pared-down versions of their superstore offers. For independents, this means there are pressures to compete but there are also gaps in the offer to exploit. The independents must restate the convenience in c-store shopping, providing services and flexibility that cannot be found from the major chains.”

– John Mercer – European Retail Analyst

Some questions answered in this report include:

  • What has been the impact of the grocery multiples’ move into convenience?
  • How can independents compete with the grocery multiples?
  • What are the prospects for the symbol groups?
  • What are the opportunities for the sector as a whole?
  • And where is there scope for improvement?

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Table of contents

  1. Introduction

      • Definitions
        • A convenience store
          • Financial definitions
            • Financial definitions used are:
              • Space allocation methodology
                • Abbreviations
                • Issues in the Market

                    • What has been the impact of the grocery multiples’ move into convenience?
                      • How can independents compete with the grocery multiples?
                        • What are the prospects for the symbol groups?
                          • What are the opportunities for the sector as a whole?
                            • And where is there scope for improvement?
                            • Executive Summary

                                • The market
                                  • Figure 1: Convenience stores sales, 2006-16 (fore)
                                • Market factors
                                  • Companies, brands and innovation
                                    • Structure
                                      • Figure 2: Breakdown of convenience store sector sales by type of retailer, 2011
                                    • Market shares
                                      • Figure 3: Leading c-store operators’ share of sector sales, 2009-11 (est)
                                    • Innovations
                                      • Space allocation
                                        • Figure 4: Major C-store operators, summary space allocations, 2012
                                      • The consumer
                                        • Figure 5: Convenience stores purchased from in the past 12 months, February 2012
                                        • Figure 6: Frequency of purchasing from convenience stores, February 2012
                                        • Figure 7: Attitudes to shopping at convenience stores, February 2012
                                      • What we think
                                      • Future Opportunities

                                          • Trend: Experience is all
                                            • Trend: Let’s make a deal
                                            • The Market Environment

                                              • Key points
                                                • New tobacco legislation
                                                  • Sunday trading liberalisation
                                                    • Inflation
                                                      • Figure 8: Consumer prices inflation, selected categories, Jan 2010-Feb 2012
                                                      • Figure 9: Year-on-year change in food commodity prices, Jan 2011-Feb 2012
                                                      • Figure 10: Consumer prices inflation in automotive fuel, Jan 2011-Feb 2012
                                                    • The squeeze on consumers
                                                      • Figure 11: Annual % change in retail prices index and average earnings, Jan 2007-Jan 2012
                                                    • Macro-economic indicators
                                                      • Figure 12: Real-terms GDP growth, Q1 2006-Q4 2011
                                                      • Figure 13: Consumer confidence and retail trade confidence levels, Mar 2011-Feb 2012
                                                    • Smaller households
                                                      • Figure 14: Percentage of total UK population living in one-person and two-person households, 1985-2008
                                                  • Consumer Spending

                                                    • Key points
                                                      • 2012 spending forecast overview
                                                          • Figure 15: Forecast consumer spending on in-home food, off-trade beverage, and newsagents goods categories, 2012 (est)
                                                        • Spending on food
                                                            • Figure 16: Consumer spending on in-home food by category, 2006-12
                                                          • Spending on in-home food relative to dining out
                                                              • Figure 17: Spending on in-home food as a proportion of spending on dining out/takeaways, 2006-12
                                                            • Spending on beverages
                                                                • Figure 18: Consumer spending on non-alcoholic beverages, 2006-12
                                                                • Figure 19: Consumer spending on alcoholic beverages, 2006-12
                                                              • Spending on newsagents goods
                                                                  • Figure 20: Consumer spending on newsagents goods, 2006-12
                                                              • Strengths and Weaknesses

                                                                • Strengths
                                                                  • Weaknesses
                                                                  • Who’s Innovating?

                                                                    • Focus on fresh
                                                                      • Figure 21: Morrisons’ M-Local stores
                                                                    • Food to go
                                                                      • Figure 22: Rewe To Go, Cologne
                                                                    • Prominence for provenance
                                                                      • Figure 23: Quality From Small Producers website, April 2012
                                                                      • Figure 24: Whistlestop’s in-store promotion of foods from small producers, April 2011
                                                                    • New fascia
                                                                      • Figure 25: The new Kwiksave fascia
                                                                    • New own brands
                                                                      • Brand-building on the go
                                                                        • Figure 26: Albert Heijn To Go’s new mobile site
                                                                      • Quick and easy payment
                                                                        • New value segment
                                                                          • Online collection opportunities
                                                                          • Sector Size and Forecast

                                                                            • Key points
                                                                              • Grocers’ retail sales
                                                                                • Figure 27: Retail sales, 2006-12
                                                                              • C-stores: performance and prospects
                                                                                • Figure 28: Convenience stores sales, 2006-16
                                                                                • Figure 29: Convenience stores sales, 2006-16 (fore)
                                                                              • Forecast methodology
                                                                                • How Mintel constructs its sector size
                                                                                • Space Allocation Analysis

                                                                                  • Leading retailers space allocations
                                                                                    • Figure 30: Leading C-store operators: Summary space allocation estimates, 2012
                                                                                    • Figure 31: Major C-store operators, summary space allocations, 2012
                                                                                • Retail Product Mix

                                                                                    • Figure 32: Sales of food, drink and tobacco in C-stores in 2011 (est)
                                                                                  • Estimated sales mix
                                                                                    • Figure 33: Leading C-stores, estimated sales mix, 2011
                                                                                  • Sales density
                                                                                    • Figure 34: Leading convenience stores, estimated sales density by product, 2011
                                                                                • Leading Retailers

                                                                                  • Key points
                                                                                    • The grocers and the symbol groups
                                                                                      • Figure 35: Breakdown of convenience store sector sales by type of retailer, 2011
                                                                                      • Figure 36: Estimated aggregate convenience store sales of grocery multiples and major symbol groups, 2010 and 2011
                                                                                    • Sales per outlet: the leaders
                                                                                      • Figure 37: Major convenience store operators ranked by sales per outlet, 2010/11
                                                                                    • The top 25 by revenues
                                                                                      • Symbol groups
                                                                                        • Grocers
                                                                                            • Figure 38: Leading convenience store retailers, 2010/11
                                                                                        • Market Shares

                                                                                          • Key points
                                                                                            • In summary: the top five
                                                                                              • Figure 39: Leading c-store operators’ share of sector sales, 2009-11 (est)
                                                                                            • In detail: the major operators
                                                                                              • Figure 40: Leading c-store operators’ share of sector sales, 2009-11
                                                                                          • Retail Advertising and Promotion

                                                                                            • Key points
                                                                                              • Ad spend by sector leaders
                                                                                                • Figure 41: Main media advertising spend, by leading grocers/convenience store operators, 2007-11
                                                                                              • Spending relative to turnover
                                                                                                • Figure 42: Leading convenience store retailers’ advertising spending as % of turnover, 2007-10
                                                                                              • Spending by media
                                                                                                • Figure 43: Leading grocers/convenience store retailers’ main media advertising distribution, by media, 2011
                                                                                              • Major TV campaigns
                                                                                              • The Consumer – Who Shops Where?

                                                                                                • Key points
                                                                                                    • Figure 44: Convenience stores purchased at in the last 12 months, February 2012
                                                                                                    • Figure 45: Convenience stores purchased at in the last 12 months, February 2012
                                                                                                  • Tesco Express and the Co-operative neck and neck
                                                                                                    • Continued expansion of Sainsbury’s Local and M&S Simply Food has eclipsed older brands
                                                                                                      • Fragmented market
                                                                                                        • Brand differentiation points of difference
                                                                                                          • Profiling c-store customers
                                                                                                            • Figure 46: Profile of C-store shoppers, February 2012
                                                                                                          • Narrow repertoire usage
                                                                                                            • Figure 47: Repertoire of convenience stores purchased at in the last 12 months, February 2012
                                                                                                          • Changing brand usage – supermarket sweep
                                                                                                          • The Consumer – Use of Convenience Stores

                                                                                                            • Key points
                                                                                                                • Figure 50: Frequency of purchasing from a convenience store, February 2012
                                                                                                                • Figure 51: Frequency of purchasing from a convenience store, February 2012
                                                                                                              • Increasing basket size among high frequency users
                                                                                                                • Affluent, high frequency visitors a key user group
                                                                                                                  • Use of leading c-stores
                                                                                                                    • Figure 52: Frequency of purchasing from a convenience store, by most popular convenience stores purchased at in the last 12 months, February 2012
                                                                                                                    • Figure 53: Frequency of purchasing from a convenience store, by next most popular convenience stores purchased at in the last 12 months, February 2012
                                                                                                                • The Consumer – Amount Spent in Convenience Stores

                                                                                                                  • Key points
                                                                                                                      • Figure 54: Amount spent in the last week at a convenience store, February 2012
                                                                                                                      • Figure 55: Amount spent in the last week at a convenience store, February 2012
                                                                                                                    • The importance of identifying high spending shoppers
                                                                                                                      • Figure 56: Proportion of amount spent in the last week at a convenience store, by expenditure band, February 2012
                                                                                                                    • Who are the highest spending c-store shoppers?
                                                                                                                    • The Consumer – Consumer Attitudes towards Convenience Stores

                                                                                                                      • Key points
                                                                                                                          • Figure 57: Consumer attitudes towards convenience stores in the last 12 months, February 2012
                                                                                                                        • The impact of negative perceptions of price
                                                                                                                          • Essential items
                                                                                                                            • Special offers and impulse buying
                                                                                                                              • High interest in local produce in c-stores
                                                                                                                                • Mainly use forecourt c-stores and not the most local c-store
                                                                                                                                  • Interest in c-stores as pick up points
                                                                                                                                    • Limited satisfaction with convenience stores
                                                                                                                                        • Figure 58: Satisfaction with convenience stores, January 2012
                                                                                                                                      • Price and promotions are key grounds for desertion
                                                                                                                                        • Continued opportunities to improve availability
                                                                                                                                          • Fresh food offer still not right
                                                                                                                                            • Brand strengths and weaknesses
                                                                                                                                              • Local produce
                                                                                                                                                • Diverse basket content
                                                                                                                                                  • Symbol shoppers want better value
                                                                                                                                                    • Best for impulse
                                                                                                                                                      • Online an opportunity for independents
                                                                                                                                                      • Co-operative Group (Food)

                                                                                                                                                          • Figure 59: Co-operative Group consumer profile by age and affluence, March 2012
                                                                                                                                                          • Figure 60: Co-operative Group Food: Sales as share of all C-store retailers’ sales in UK, 2007-11
                                                                                                                                                        • Strategic evaluation
                                                                                                                                                          • Background
                                                                                                                                                            • Company performance
                                                                                                                                                              • Figure 61: Co-operative Group (food): Group financial performance, 2007/08-2011/12
                                                                                                                                                              • Figure 62: Co-operative Group (Food): Outlet data, 2007/08-2011/12
                                                                                                                                                            • Retail offering
                                                                                                                                                              • Space allocation
                                                                                                                                                                • Figure 63: Co-op, Summary space allocation, 2012
                                                                                                                                                                • Figure 64: The Co-operative group, Detailed space allocation estimate, 2012
                                                                                                                                                                • Figure 65: Co-operative group, estimated product sales and sales densities, 2012
                                                                                                                                                              • Consumer profile
                                                                                                                                                                • Figure 66: Co-operative Group (Food) consumer profile, demographics, February 2012
                                                                                                                                                                • Figure 67: Co-operative Group (Food) consumer profile, region, February 2012
                                                                                                                                                                • Figure 68: Co-operative Group (Food) consumer profile, ACORN group, February 2012
                                                                                                                                                              • E-commerce
                                                                                                                                                              • Costcutter Supermarkets Group

                                                                                                                                                                  • Figure 69: Costcutter consumer profile by age and affluence, March 2012
                                                                                                                                                                  • Figure 70: Costcutter Supermarkets Group: Estimated sales as share of all C-store retailers’ sales in UK, 2007/08-2011/12
                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                  • Background
                                                                                                                                                                    • Company performance
                                                                                                                                                                      • Figure 71: Costcutter Supermarkets Group: Group financial performance, 2006/07-2011/12
                                                                                                                                                                      • Figure 72: Costcutter Supermarkets Group: Outlet data, 2006/07-2010/11
                                                                                                                                                                    • Store formats
                                                                                                                                                                      • Retail offering
                                                                                                                                                                        • Space allocation
                                                                                                                                                                          • Figure 73: Costcutter, Summary space allocation, 2012
                                                                                                                                                                          • Figure 74: Costcutter, Detailed space allocation estimate, 2012
                                                                                                                                                                          • Figure 75: Costcutter, Estimated product sales and sales densities, 2012
                                                                                                                                                                        • Consumer profile
                                                                                                                                                                          • Figure 76: Costcutter consumer profile, demographics, February 2012
                                                                                                                                                                          • Figure 77: Costcutter consumer profile, Region, February 2012
                                                                                                                                                                          • Figure 78: Costcutter consumer profile, ACORN group, February 2012
                                                                                                                                                                      • Musgrave

                                                                                                                                                                          • Figure 79: Londis consumer profile by age and affluence, March 2012
                                                                                                                                                                          • Figure 80: Musgrave: Sales as share of all C-store retailers’ sales in UK, 2007-11
                                                                                                                                                                        • Strategic evaluation
                                                                                                                                                                          • Background
                                                                                                                                                                            • Company performance
                                                                                                                                                                              • Figure 81: Musgrave: Group financial performance, 2007-11
                                                                                                                                                                              • Figure 82: Musgrave: Outlet data, 2005/06-2009/10
                                                                                                                                                                            • Store formats
                                                                                                                                                                              • Figure 83: Musgrave (Northern Ireland): Stores by format, 2007-10
                                                                                                                                                                            • Budgens
                                                                                                                                                                              • Londis
                                                                                                                                                                                • Space allocation
                                                                                                                                                                                  • Figure 84: Londis, Budgens, summary space allocation, 2012
                                                                                                                                                                                  • Figure 85: Londis, Budgens, detailed space allocation estimate, 2012
                                                                                                                                                                                  • Figure 86: Londis, Budgens, estimated product sales and sales densities, 2012
                                                                                                                                                                                • Consumer profile
                                                                                                                                                                                  • Figure 87: Londis consumer profile, demographics, February 2012
                                                                                                                                                                                  • Figure 88: Londis consumer profile, region, February 2012
                                                                                                                                                                                  • Figure 89: Londis consumer profile, ACORN group, February 2012
                                                                                                                                                                                • E-commerce
                                                                                                                                                                                • Nisa

                                                                                                                                                                                    • Figure 90: Nisa (symbol group): Sales as share of convenience store sales in UK, 2009-11
                                                                                                                                                                                  • Strategic evaluation
                                                                                                                                                                                    • Corporate structure
                                                                                                                                                                                      • Building the brand
                                                                                                                                                                                        • New fascia
                                                                                                                                                                                          • Company performance
                                                                                                                                                                                            • Nisa-Today’s
                                                                                                                                                                                              • Figure 91: Nisa-Today’s: Group financial performance, 2006/07-2010/11
                                                                                                                                                                                            • Nisa symbol group
                                                                                                                                                                                              • Figure 92: Nisa (symbol group): Final retail sales of goods supplied by Nisa, 2009/10-2011/12
                                                                                                                                                                                              • Figure 93: Nisa (symbol group): Outlet data, 2006/07-2010/11
                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                            • Premier

                                                                                                                                                                                                • Figure 94: Premier: Sales as share of convenience store sales in UK, 2006-11
                                                                                                                                                                                              • Strategic evaluation
                                                                                                                                                                                                • Background
                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                    • Figure 95: Premier: Group financial performance, 2006/07-2010/11
                                                                                                                                                                                                    • Figure 96: Premier: Outlet data, 2006/07-2010/11
                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                    • Consumer profile
                                                                                                                                                                                                      • Figure 97: Premier consumer profile, demographics, February 2012
                                                                                                                                                                                                      • Figure 98: Premier consumer profile, region, Feb 2012
                                                                                                                                                                                                      • Figure 99: Premier consumer profile, ACORN group, Feb 2012
                                                                                                                                                                                                  • Marks & Spencer (food)

                                                                                                                                                                                                      • Figure 100: M&S consumer profile by age and affluence, March 2012
                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                      • Sliding down the rankings
                                                                                                                                                                                                        • Treading a fine line between mass market and premium
                                                                                                                                                                                                          • Figure 102: Chateau d’Estoublon olive oil spray
                                                                                                                                                                                                          • Figure 103: M&S (food): High Street, Kensington, store
                                                                                                                                                                                                        • Food on the Move
                                                                                                                                                                                                          • Background
                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                • Figure 104: Marks & Spencer (food): Group financial performance, 2006/07-2010/11
                                                                                                                                                                                                                • Figure 105: Marks & Spencer (food): Outlet data, 2006/07-2010/11
                                                                                                                                                                                                              • M&S
                                                                                                                                                                                                                • Space allocation
                                                                                                                                                                                                                  • Figure 106: M&S Simply Food, summary space allocation, 2012
                                                                                                                                                                                                                  • Figure 107: M&S Simply Food, Detailed space allocation estimate, 2012
                                                                                                                                                                                                                  • Figure 108: M&S, Estimated product sales and sales densities, 2012
                                                                                                                                                                                                                • Consumer profile
                                                                                                                                                                                                                  • Figure 109: M&S Simply Food consumer profile, Demographics, Feb 2012
                                                                                                                                                                                                                  • Figure 110: M&S Simply Food consumer profile, Region, Feb 2012
                                                                                                                                                                                                                  • Figure 111: M&S Simply Food consumer profile, ACORN group, Feb 2012
                                                                                                                                                                                                              • Tesco (convenience)

                                                                                                                                                                                                                  • Figure 112: Tesco Express: consumer profile by age and affluence, March 2012
                                                                                                                                                                                                                  • Figure 113: Tesco (convenience): Sales as share of convenience store sales in UK, 2006-11
                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                  • Express – a strong point in a weak year
                                                                                                                                                                                                                    • Click and collect
                                                                                                                                                                                                                      • Investment in stores
                                                                                                                                                                                                                        • Developing One Stop
                                                                                                                                                                                                                          • Opportunities remain
                                                                                                                                                                                                                            • Background
                                                                                                                                                                                                                              • Company performance
                                                                                                                                                                                                                                • Figure 114: Tesco (convenience): Estimated proportion of Tesco UK retail sales from convenience stores (Express and One Stop), year to February, 2007-12
                                                                                                                                                                                                                                • Figure 115: Tesco (UK): Group financial performance, 2006/07-2011/12
                                                                                                                                                                                                                                • Figure 116: Tesco (UK): Outlet data, 2006/7-2011/12
                                                                                                                                                                                                                                • Figure 117: Tesco (convenience): Average store sizes, 2006/07-2010/11
                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                • Space allocation
                                                                                                                                                                                                                                  • Figure 118: Tesco Express, summary space allocation, 2012
                                                                                                                                                                                                                                  • Figure 119: Tesco Express, detailed space allocation estimate, 2012
                                                                                                                                                                                                                                  • Figure 120: Tesco, Estimated product sales and sales densities, 2012
                                                                                                                                                                                                                                • Consumer profile
                                                                                                                                                                                                                                  • Figure 121: Tesco Express consumer profile, Demographics, Feb 2012
                                                                                                                                                                                                                                  • Figure 122: Tesco Express consumer profile, Region, Feb 2012
                                                                                                                                                                                                                                  • Figure 123: Tesco Express consumer profile, ACORN group, Feb 2012
                                                                                                                                                                                                                              • Sainsbury’s Local

                                                                                                                                                                                                                                  • Figure 124: Sainsbury’s Local: consumer profile by age and affluence, March 2012
                                                                                                                                                                                                                                  • Figure 125: J Sainsbury (convenience): Sales as share of convenience store sales in UK, 2006-11
                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                  • Portfolio
                                                                                                                                                                                                                                    • Potential
                                                                                                                                                                                                                                      • Positioning
                                                                                                                                                                                                                                        • Fresh Kitchen
                                                                                                                                                                                                                                          • Background
                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                              • Figure 126: Estimated proportion of J. Sainsbury UK retail sales from convenience stores, years to March, 2007-12
                                                                                                                                                                                                                                              • Figure 127: J Sainsbury (UK): Group financial performance, 2007/08-2011/12
                                                                                                                                                                                                                                              • Figure 128: J Sainsbury (UK): Outlet data, 2007/08-2011/12
                                                                                                                                                                                                                                              • Figure 129: Sainsbury’s Local: Average store sizes, 2006/07-2010/11
                                                                                                                                                                                                                                            • Space allocation
                                                                                                                                                                                                                                              • Figure 130: Sainsbury’s Local, Summary space allocation, 2012
                                                                                                                                                                                                                                              • Figure 131: Sainsbury’s Local, detailed space allocation estimate, 2012
                                                                                                                                                                                                                                              • Figure 132: Sainsbury’s Local, Estimated product sales and sales densities, 2012
                                                                                                                                                                                                                                            • Consumer profile
                                                                                                                                                                                                                                              • Figure 133: Sainsbury’s Local consumer profile, Demographics, Feb 2012
                                                                                                                                                                                                                                              • Figure 134: Sainsbury’s Local consumer profile, Region, Feb 2012
                                                                                                                                                                                                                                              • Figure 135: Sainsbury’s Local consumer profile, ACORN group, Feb 2012
                                                                                                                                                                                                                                          • Spar Uk

                                                                                                                                                                                                                                              • Figure 136: Spar: consumer profile by age and affluence, March 2012
                                                                                                                                                                                                                                              • Figure 137: Spar UK: Sales as share of all C-store retailers’ sales in UK, 2007-2011
                                                                                                                                                                                                                                            • Strategic evaluation
                                                                                                                                                                                                                                              • Growing competition
                                                                                                                                                                                                                                                • But building on strengths
                                                                                                                                                                                                                                                  • Background
                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                      • Figure 138: SPAR UK: Group sales performance, 2006-11
                                                                                                                                                                                                                                                      • Figure 139: Spar UK: Outlet data, 2006-10
                                                                                                                                                                                                                                                    • Store formats
                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                        • Space allocation
                                                                                                                                                                                                                                                          • Figure 140: Spar, Summary space allocation, 2012
                                                                                                                                                                                                                                                          • Figure 141: Spar, Detailed space allocation estimate, 2012
                                                                                                                                                                                                                                                          • Figure 142: Spar, estimated product sales and sales densities, 2012
                                                                                                                                                                                                                                                        • Consumer profile
                                                                                                                                                                                                                                                          • Figure 143: Spar UK consumer profile, demographics, February 2012
                                                                                                                                                                                                                                                          • Figure 144: Spar UK consumer profile, Region, February 2012
                                                                                                                                                                                                                                                          • Figure 145: Spar UK consumer profile, ACORN group, February 2012
                                                                                                                                                                                                                                                        • E-commerce
                                                                                                                                                                                                                                                        • Other Symbol Groups

                                                                                                                                                                                                                                                            • Figure 146: Estimated retail sales and store numbers of selected symbol groups, 2011
                                                                                                                                                                                                                                                          • Landmark Wholesale: Lifestyle Express
                                                                                                                                                                                                                                                            • BestWay Group: Best-One/Best-In/Xtra Local
                                                                                                                                                                                                                                                              • Palmer & Harvey: Mace
                                                                                                                                                                                                                                                                • Select & Save
                                                                                                                                                                                                                                                                  • Bargain Booze: Thorougoods/Select
                                                                                                                                                                                                                                                                    • Simply Fresh
                                                                                                                                                                                                                                                                      • J. W. Filshill: KeyStore
                                                                                                                                                                                                                                                                        • Vivo
                                                                                                                                                                                                                                                                          • Sugro: Nearbuy
                                                                                                                                                                                                                                                                            • Today’s (retail club)
                                                                                                                                                                                                                                                                            • Forecourts

                                                                                                                                                                                                                                                                                • Sector structure
                                                                                                                                                                                                                                                                                  • Developing the offer
                                                                                                                                                                                                                                                                                    • Grocer-operated forecourts
                                                                                                                                                                                                                                                                                        • Figure 147: Number of grocer-operated forecourts, and number of shops on these forecourts, 2011
                                                                                                                                                                                                                                                                                      • Grocery fascia on third-party forecourts
                                                                                                                                                                                                                                                                                        • Figure 148: Grocery multiples’ stores on third-party forecourts, 2011
                                                                                                                                                                                                                                                                                      • Major fuel retailers’ own fascia
                                                                                                                                                                                                                                                                                        • Figure 149: BP/Esso: Customer profile by age and affluence, March 2012
                                                                                                                                                                                                                                                                                    • Appendix – The Consumer – Who Shops Where?

                                                                                                                                                                                                                                                                                        • Figure 150: Most popular convenience stores purchased at in the last 12 months, by demographics, February 2012
                                                                                                                                                                                                                                                                                        • Figure 151: Next most popular convenience stores purchased at in the last 12 months, by demographics, February 2012
                                                                                                                                                                                                                                                                                        • Figure 152: Other convenience stores purchased at in the last 12 months, by demographics, February 2012
                                                                                                                                                                                                                                                                                        • Figure 153: Convenience stores purchased at in the last 12 months, by repertoire of convenience stores purchased at in the last 12 months, February 2012
                                                                                                                                                                                                                                                                                    • Appendix – The Consumer – Use of Convenience Stores

                                                                                                                                                                                                                                                                                        • Figure 154: Frequency of purchasing from a convenience store, by demographics, February 2012
                                                                                                                                                                                                                                                                                    • Appendix – The Consumer – Amount Spent in Convenience Stores

                                                                                                                                                                                                                                                                                        • Figure 155: Amount spent in the last week at a convenience store, by demographics, February 2012
                                                                                                                                                                                                                                                                                    • Appendix – The Consumer – Consumer Attitudes Towards Convenience Stores

                                                                                                                                                                                                                                                                                        • Figure 156: Most popular consumer attitudes towards convenience stores in the last 12 months, by demographics, February 2012
                                                                                                                                                                                                                                                                                        • Figure 157: Next most popular consumer attitudes towards convenience stores in the last 12 months, by demographics, February 2012
                                                                                                                                                                                                                                                                                        • Figure 158: Consumer attitudes towards convenience stores in the last 12 months, by most popular convenience stores purchased at in the last 12 months, February 2012
                                                                                                                                                                                                                                                                                        • Figure 159: Consumer attitudes towards convenience stores in the last 12 months, by next most popular convenience stores purchased at in the last 12 months, February 2012

                                                                                                                                                                                                                                                                                    Companies Covered

                                                                                                                                                                                                                                                                                    • Asda Group Ltd
                                                                                                                                                                                                                                                                                    • Competition Commission
                                                                                                                                                                                                                                                                                    • Costa
                                                                                                                                                                                                                                                                                    • Esso Petroleum Co Ltd (retail)
                                                                                                                                                                                                                                                                                    • Europa Foods Ltd
                                                                                                                                                                                                                                                                                    • J. Sainsbury
                                                                                                                                                                                                                                                                                    • Marks & Spencer
                                                                                                                                                                                                                                                                                    • Mills Group Ltd
                                                                                                                                                                                                                                                                                    • Nisa
                                                                                                                                                                                                                                                                                    • One Stop Community Stores Ltd
                                                                                                                                                                                                                                                                                    • T&S Stores Plc
                                                                                                                                                                                                                                                                                    • Tesco Plc
                                                                                                                                                                                                                                                                                    • Wm Morrison Supermarkets

                                                                                                                                                                                                                                                                                    Convenience Stores - UK - April 2012

                                                                                                                                                                                                                                                                                    £1,995.00 (Excl.Tax)