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Convenience Stores - UK - April 2013

“Investment by major retailers in the extension of their convenience store portfolios and improvements in the proposition are factors in bringing consumers into convenience shopping. Further consolidation will hit weaker retailers, notably independents, but it looks likely to have a positive impact for the consumer and the sector.”

– John Mercer, European Retail Analyst

Some questions answered in this report include:

  • How fast is convenience growing?
  • How is convenience changing?
  • Which demographic groups are most important?
  • How is consolidation playing out?

 

The convenience store sector is among the most dynamic in grocery retailing. Sector growth is nowhere near as strong as that being seen in online grocery retailing, but it is currently above that for grocery retailing as a whole. For major grocers, the convenience sector is proving particularly appealing – but this is not so much due to major underlying growth as it is untapped opportunities: the convenience sector is one of the last to see competition from the major grocery multiples.

The symbol groups are responding with improved offers including new fascia, better fresh food ranges and new own-brands. And we are seeing some signs of consolidation, with a new tie-up between symbol group Costcutter and wholesaler Palmer & Harvey.

This report looks at sector growth and prospects, examines the major operators in detail including in our proprietary research on brand perceptions, and includes detailed consumer research. This year we asked consumers which convenience stores they had shopped at, how often they shop at c-stores, whether they now shop more or less at convenience stores and their reasons for shopping more or less.

A convenience store (c-store) is a small-store grocery-focused retail format which in effect is complementary to a supermarket. Conventionally, it offers a convenience service for people needing to undertake top-up shopping or make distress purchases. With the entrance of major grocers into the sector in recent years, with higher standards of fresh and chilled foods and trusted own-brands, the sector has become increasingly prominent in consumers’ last-minute meal shopping.

In practice, c-stores should:

  • be open seven days a week and have extended hours of opening
  • sell a range of groceries beyond simply CTN (confectionery, tobacco, news) categories
  • usually trade from a unit of less than 3,000 sq ft (280 sq m). Stores above this size cannot trade all day on a Sunday. For this reason, Tesco Metro falls outside this report; however, Tesco Express is included. Some Co-operative Food and M&S Simply Food stores are larger than 3,000 sq ft, but these retailers are predominantly top-up shopping destinations, justifying their inclusion as c-store operators.

The scale and offer of a convenience store is dictated by its location and the amount of business it can attract.

At one end of the spectrum, a c-store can come close to fulfilling the primary shopping needs for a particular location. This is particularly true of the c-stores of the major grocers such as Tesco, Sainsbury’s and The Co-operative, but also of symbol groups such as Spar, Nisa and Londis.

At the other, smaller stores serving more limited catchments can be more akin to a super-CTN. One Stop, Premier Express and Best-One are examples of these smaller c-stores.

The following are excluded:

All food specialists, from bakers and greengrocers to off-licences and tobacconists.

Hard discounters and Iceland – these are in competition with the superstores and are not convenience stores.

 

Liqueurs - UK - January 2012

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Table of contents

  1. Introduction

      • Definitions
        • Financial definitions
          • VAT
            • Sales per store, sales per sq m
              • Other
                • Trade definitions
                  • Space allocation methodology
                    • Abbreviations
                    • Executive Summary

                        • The market
                          • Figure 1: Convenience store sector sales and forecast (incl. VAT), 2007-17
                        • Market factors
                          • Companies, brands and innovation
                            • Market shares
                              • Figure 2: Leading convenience store retailers’ share of sector sales, 2012
                            • Innovations
                              • Space allocation
                                • Figure 3: Convenience stores Summary space allocation, March 2013
                              • The consumer
                                • Where they shop
                                  • Figure 4: Convenience stores used in the last three months, January 2013
                                • Frequency of shopping
                                  • Figure 5: Frequency of convenience store shopping, January 2013
                                • Changes in usage
                                  • Figure 6: Changes in usage of convenience stores compared to two years previously, January 2013
                                • Reasons for shopping more
                                  • Figure 7: Reasons for shopping more at convenience stores, January 2013
                                • Reasons for shopping less
                                  • Figure 8: Reasons for shopping less at convenience stores, January 2013
                                • Brand research – Trust and differentiation
                                  • Figure 9: Attitudes towards and usage of brands in the convenience store sector, February 2013
                                • Brand attitudes
                                  • Figure 10: Attitudes, by convenience store brand, February 2013
                                • What we think
                                • Issues in the Market

                                    • How fast is convenience growing?
                                      • How is convenience changing?
                                        • Which demographic groups are most important?
                                          • How is consolidation playing out?
                                          • Trend Applications

                                              • Trend: Cam Cam
                                                • Trend: The Nouveau Poor
                                                  • Mintel Futures: Human
                                                  • The Market Environment

                                                    • Key points
                                                      • Confidence
                                                        • Figure 11: UK consumer confidence levels, March 2012-February 2013
                                                        • Figure 12: Trends in current financial situation compared with a year ago, selected statements, March 2012-February 2013
                                                      • Inflation
                                                        • Figure 13: Retail prices index and average weekly earnings: Annual % change, July 2009-December 2012
                                                        • Figure 14: UK consumer prices index: Annual % change, February 2012-February 2013
                                                        • Figure 15: Consumer prices index: Annual % change in automotive fuel prices, February 2012-February 2013
                                                      • Demographic trends
                                                        • Figure 16: England: One-person households as percentage of all households (projected from 2008 data), 2008-28
                                                        • Figure 17: Great Britain: Mid-year population projections, proportion of over-65s, 2012-21
                                                    • Consumer Spending on Key Categories

                                                      • Key points
                                                        • Spending by category
                                                            • Figure 18: UK: Breakdown of spending on food, beverages and tobacco, 2012
                                                            • Figure 19: UK: Consumer spending on in-home food, beverages and tobacco (incl. VAT), 2008-12
                                                            • Figure 20: UK: Consumer spending on personal care, household, over-the-counter pharmaceutical products and pet food (incl. VAT), 2008-12
                                                        • Sector Size and Forecast

                                                          • Key points
                                                            • Don’t get carried away
                                                              • Figure 21: For and against convenience store sector growth
                                                            • Prompts for growth
                                                                • Figure 22: Convenience store sector sales and forecast (incl. VAT), 2007-17
                                                                • Figure 23: Convenience store sector sales and forecast (incl. VAT), at current and constant prices, 2007-17
                                                                • Figure 24: Convenience store sector sales as percentage of all grocers’ sector sales, 2010-13
                                                              • The Mintel forecast methodology
                                                                • How Mintel constructs its sector size
                                                                • Strengths and Weaknesses

                                                                  • Strengths
                                                                    • Weaknesses
                                                                    • The Consumer – Who Shops Where?

                                                                      • Key points
                                                                        • What we asked
                                                                          • Where they shop
                                                                              • Figure 25: Convenience stores used in the last three months, January 2013
                                                                            • Retailers used by demographics
                                                                                • Figure 26: Convenience stores used in the last three months, average age and socio-economic group, January 2013
                                                                                • Figure 27: Convenience stores used in the last three months, gender balance of most popular retailers, January 2013
                                                                            • The Consumer – Frequency of Convenience Store Shopping

                                                                              • Key points
                                                                                • What we asked
                                                                                  • Where they shop
                                                                                      • Figure 28: Frequency of convenience store shopping, January 2013
                                                                                      • Figure 29: Frequency of convenience store shopping, 2011-13
                                                                                    • Frequency of usage, by age and affluence
                                                                                        • Figure 30: Frequency of convenience store shopping, average age and socio-economic group, January 2013
                                                                                      • Frequency by retailer
                                                                                          • Figure 31: Frequency of convenience store shopping, by convenience stores used in the last three months, January 2013
                                                                                      • The Consumer – Changes in Usage of Convenience Stores

                                                                                        • Key points
                                                                                          • What we asked
                                                                                            • Changes in usage
                                                                                                • Figure 32: Changes in usage of convenience stores compared to two years previously, January 2013
                                                                                                • Figure 33: Financial pros and cons of convenience store shopping
                                                                                              • Changes in usage, by demographics
                                                                                                  • Figure 34: Changes in usage of convenience stores compared to two years previously, average age and socio-economic group, January 2013
                                                                                                  • Figure 35: Changes in usage of convenience stores compared to two years previously, by age, January 2013
                                                                                                  • Figure 36: Changes in usage of convenience stores compared to two years previously, by gender, January 2013
                                                                                                • Changes in usage, by retailer used
                                                                                                    • Figure 37: Changes in usage of convenience stores, by convenience stores used in the last three months, January 2013
                                                                                                • The Consumer – Reasons for Shopping More/Less at Convenience Stores

                                                                                                  • Key points
                                                                                                    • What we asked
                                                                                                      • Reasons for shopping more
                                                                                                          • Figure 38: Reasons for shopping more at convenience stores, January 2013
                                                                                                          • Figure 39: Reasons for shopping more at convenience stores, by convenience stores used in the last three months, January 2013
                                                                                                        • Reasons for shopping less
                                                                                                            • Figure 40: Reasons for shopping less at convenience stores, January 2013
                                                                                                        • Brand Research

                                                                                                          • Brand map
                                                                                                              • Figure 41: Attitudes towards and usage of brands in the convenience store sector, February 2013
                                                                                                            • Correspondence analysis
                                                                                                              • Brand attitudes
                                                                                                                • Figure 42: Attitudes, by convenience store brand, February 2013
                                                                                                              • Brand personality
                                                                                                                • Figure 43: Convenience store brand personality – macro image, February 2013
                                                                                                                • Figure 44: Convenience store brand personality – micro image, February 2013
                                                                                                              • Brand experience
                                                                                                                • Figure 45: Convenience store brand usage, February 2013
                                                                                                                • Figure 46: Satisfaction with various convenience store brands, February 2013
                                                                                                                • Figure 47: Consideration of convenience store brands, February 2013
                                                                                                                • Figure 48: Consumer perceptions of current convenience store brand performance, February 2013
                                                                                                                • Figure 49: Convenience store brand recommendation – Net Promoter Score, February 2013
                                                                                                              • Brand index
                                                                                                                • Figure 50: Convenience store brand index, February 2013
                                                                                                                • Figure 51: Convenience store brand index vs. recommendation, February 2013
                                                                                                              • Target group analysis
                                                                                                                • Figure 52: Target groups, February 2013
                                                                                                                • Figure 53: Convenience store brand usage, by target groups, February 2013
                                                                                                              • Group One – Conformists
                                                                                                                • Group Two – Simply the Best
                                                                                                                  • Group Three – Shelf Stalkers
                                                                                                                    • Group Four – Habitual Shoppers
                                                                                                                      • Group Five – Individualists
                                                                                                                      • Who’s Innovating?

                                                                                                                        • Key points
                                                                                                                          • Click and collect gaining momentum
                                                                                                                            • Next-generation c-store with enhanced in-store features
                                                                                                                              • C-stores ramping up their takeaway foodservice offer
                                                                                                                                • Mobile apps for online ordering and rewarding customers
                                                                                                                                  • In-store technology
                                                                                                                                    • One size doesn’t fit all
                                                                                                                                      • C-store-friendly mobile payment solution to quicken the shopping experience
                                                                                                                                        • Real-time couponing at the checkout counter
                                                                                                                                          • Ground-breaking first for UK symbol groups
                                                                                                                                            • Immediate meal solutions c-store
                                                                                                                                              • Shop locally and support local community projects
                                                                                                                                              • Space Allocation Summary

                                                                                                                                                • Key points
                                                                                                                                                  • Space allocations
                                                                                                                                                    • Figure 54: Convenience stores Summary space allocation, March 2013
                                                                                                                                                  • Detailed space allocations
                                                                                                                                                    • Figure 55: Convenience stores, detailed space allocations, March 2013
                                                                                                                                                    • Figure 56: Convenience stores: Detailed space allocations, March 2013, continued
                                                                                                                                                  • Mintel categories
                                                                                                                                                    • Figure 57: Convenience stores, Space allocation by Mintel summary categories, March 2013
                                                                                                                                                    • Figure 58: Convenience stores, Space allocation by Mintel summary categories, March 2013 (continued)
                                                                                                                                                • Retail Product Mix

                                                                                                                                                    • Figure 59: Major Convenience chains: Estimated sales (excl vat) by product, 2012
                                                                                                                                                    • Figure 60: Major Convenience chains: Estimated sales (excl vat) by product, 2012 (continued)
                                                                                                                                                  • Sales densities
                                                                                                                                                    • Figure 61: Major convenience chains, store data, 2012
                                                                                                                                                    • Figure 62: Major Convenience chains: Sales density by product, 2012
                                                                                                                                                    • Figure 63: Major Convenience chains: Sales density by product, 2012 (continued)
                                                                                                                                                • Leading Retailers

                                                                                                                                                  • Key points
                                                                                                                                                    • Leading grocers and symbol groups
                                                                                                                                                      • Figure 64: Breakdown of convenience store sector sales, by type of retailer, 2011 and 2012
                                                                                                                                                      • Figure 65: Estimated aggregate convenience store sales of major grocers and major symbol groups, 2011 and 2012
                                                                                                                                                    • Sector changes
                                                                                                                                                      • Leading retailers by revenues
                                                                                                                                                          • Figure 66: Leading convenience store retailers’ net revenues, 2008-12
                                                                                                                                                          • Figure 67: Leading convenience store retailers’ store numbers, 2008-12
                                                                                                                                                          • Figure 68: Leading convenience store retailers’ sales per outlet, 2008-12
                                                                                                                                                      • Market Shares

                                                                                                                                                        • Key points
                                                                                                                                                          • Market shares summary
                                                                                                                                                            • Figure 69: Leading convenience store retailers’ share of sector sales, 2012
                                                                                                                                                          • Market shares in detail
                                                                                                                                                              • Figure 70: Leading convenience store retailers’ shares of sector sales, 2008-12
                                                                                                                                                          • Brand Communication and Promotion

                                                                                                                                                            • Key points
                                                                                                                                                              • Advertising spend down slightly in 2012
                                                                                                                                                                • Figure 71: Total media adspend in the UK supermarket/convenience retailing sector, 2008-12
                                                                                                                                                              • Tesco is the top advertiser
                                                                                                                                                                • Figure 72: Main media advertising spend, by leading supermarket/convenience store operators, 2008-12
                                                                                                                                                                • Figure 73: Share of main media adspend in the UK supermarket/convenience retailing sector, by company, 2012
                                                                                                                                                              • Spending relative to turnover
                                                                                                                                                                • Figure 74: Leading convenience store retailers’ advertising spending as % of turnover, 2008-11
                                                                                                                                                              • Press is the most popular advertising channel
                                                                                                                                                                • Figure 75: Adspend in the UK supermarket/convenience retailing sector, by media type, 2011 and 2012
                                                                                                                                                              • What we have seen in 2013
                                                                                                                                                              • The Co-operative Food

                                                                                                                                                                  • What we think
                                                                                                                                                                    • Share slipping
                                                                                                                                                                      • Change continues
                                                                                                                                                                        • Greater emphasis on price
                                                                                                                                                                          • Refocus on existing stores?
                                                                                                                                                                            • Company background
                                                                                                                                                                              • Company performance
                                                                                                                                                                                • Figure 76: The Co-operative Food: Group financial performance, 2007/08-2012/13
                                                                                                                                                                                • Figure 77: The Co-operative Food: Outlet data, 2007/08-2012/13
                                                                                                                                                                              • Retail offering
                                                                                                                                                                              • Costcutter Supermarkets Group

                                                                                                                                                                                  • What we think
                                                                                                                                                                                    • Driving consolidation
                                                                                                                                                                                      • New own-brand, better fresh
                                                                                                                                                                                        • Multi-fascia approach
                                                                                                                                                                                          • Forecourt future
                                                                                                                                                                                            • Company background
                                                                                                                                                                                              • Company performance
                                                                                                                                                                                                • Figure 78: Costcutter Supermarkets Group Ltd – retail sales: Group financial performance, 2008/09-2011/12
                                                                                                                                                                                                • Figure 79: Costcutter Supermarkets Group Ltd – retail sales: Outlet data, 2008/09-2011/12
                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                              • Marks & Spencer (Food)

                                                                                                                                                                                                  • What we think
                                                                                                                                                                                                    • Premiumising the food halls
                                                                                                                                                                                                      • Figure 80: M&S food hall, Cheshire Oaks store, 2012
                                                                                                                                                                                                    • Simply Food
                                                                                                                                                                                                      • Taking English cuisine to France
                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                              • Figure 81: Marks & Spencer (food): Group financial performance, 2008/09-2012/13
                                                                                                                                                                                                              • Figure 82: Marks & Spencer (food): Outlet data, 2008/09-2012/13
                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                            • Musgrave UK

                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                  • A diverse portfolio
                                                                                                                                                                                                                    • Londis looks weak
                                                                                                                                                                                                                      • Company background
                                                                                                                                                                                                                        • Company performance
                                                                                                                                                                                                                          • Figure 84: Musgrave UK: Group financial performance, 2008-12
                                                                                                                                                                                                                          • Figure 85: Musgrave UK: Outlet data, 2008-12
                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                          • Budgens
                                                                                                                                                                                                                            • Londis
                                                                                                                                                                                                                            • Nisa Retail

                                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                                  • Pushing forward
                                                                                                                                                                                                                                    • Nisa Group
                                                                                                                                                                                                                                      • Company background
                                                                                                                                                                                                                                        • Company performance
                                                                                                                                                                                                                                          • Figure 86: Nisa Retail: Group financial performance, 2009/10-2012/13
                                                                                                                                                                                                                                          • Figure 87: Nisa Retail: Outlet data, 2008/09-2012/13
                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                        • Sainsbury’s Local

                                                                                                                                                                                                                                            • What we think
                                                                                                                                                                                                                                              • Convincing quality pitch reaps rewards
                                                                                                                                                                                                                                                • Growing and tailoring its convenience estate
                                                                                                                                                                                                                                                  • Company background
                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                      • Figure 88: J Sainsbury: Group financial performance, 2008/09-2012/13
                                                                                                                                                                                                                                                      • Figure 89: J Sainsbury: Outlet data, 2008/09-2012/13
                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                    • Spar UK

                                                                                                                                                                                                                                                        • What we think
                                                                                                                                                                                                                                                          • Improving the proposition?
                                                                                                                                                                                                                                                            • Sporadic store overhauls
                                                                                                                                                                                                                                                              • Figure 90: Spar’s Store of the Future format at Penwortham, Lancashire, 2012/13
                                                                                                                                                                                                                                                            • Prepare for headwinds
                                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                  • Figure 91: Spar UK Ltd: Group financial performance, 2008/09-2012/13
                                                                                                                                                                                                                                                                  • Figure 92: Spar UK Ltd: Outlet data, 2008/09-2012/13
                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                • Tesco

                                                                                                                                                                                                                                                                    • What we think
                                                                                                                                                                                                                                                                      • Recovery plans
                                                                                                                                                                                                                                                                        • Stores
                                                                                                                                                                                                                                                                          • Express
                                                                                                                                                                                                                                                                            • One Stop continues to grow quietly
                                                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                                    • Figure 93: Tesco Plc: Group financial performance, 2007/08-2012/13
                                                                                                                                                                                                                                                                                    • Figure 94: Tesco Plc: Outlet data, 2007/08-2012/13
                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                  • Other Major Convenience Fascia

                                                                                                                                                                                                                                                                                      • Figure 95: Other major convenience fascia: Estimated retail sales and store numbers, 2011 and 2012
                                                                                                                                                                                                                                                                                    • Lifestyle Express (Landmark Wholesale)
                                                                                                                                                                                                                                                                                      • Best-One (Bestway Group)
                                                                                                                                                                                                                                                                                        • McColl’s (Martin McColl)
                                                                                                                                                                                                                                                                                          • Mace (Palmer & Harvey/Costcutter)
                                                                                                                                                                                                                                                                                          • Petrol Forecourts

                                                                                                                                                                                                                                                                                            • Overview
                                                                                                                                                                                                                                                                                              • The Grocers’ forecourt presence
                                                                                                                                                                                                                                                                                                  • Figure 96: Major grocers’ own petrol forecourt numbers, 2011 and 2013
                                                                                                                                                                                                                                                                                                  • Figure 97: Major grocery fascia on third-party forecourts, 2011 and 2013
                                                                                                                                                                                                                                                                                                • The fuel retailers
                                                                                                                                                                                                                                                                                                  • Figure 98: Leading fuel retailers’ petrol forecourt numbers and estimated retail sales, 2011 and 2012
                                                                                                                                                                                                                                                                                              • Appendix – Brand Research

                                                                                                                                                                                                                                                                                                  • Figure 99: Brand usage, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 100: Brand commitment, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 101: Brand momentum, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 102: Brand diversity, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 103: Brand satisfaction, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 104: Brand recommendation, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 105: Brand attitude, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 106: Brand image – macro image, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 107: Brand image – micro image, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 108: Profile of target groups, by demographics, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 109: Psychographic segmentation, by target groups, February 2013
                                                                                                                                                                                                                                                                                                  • Figure 110: Brand usage, by target groups, February 2013
                                                                                                                                                                                                                                                                                                • Brand index
                                                                                                                                                                                                                                                                                                  • Figure 111: Brand index, February 2013
                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Who Shops Where

                                                                                                                                                                                                                                                                                                  • Figure 112: Convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 113: Most popular convenience stores used in the last three months, by demographics, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 114: Next most popular convenience stores used in the last three months, by demographics, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 115: Other convenience stores used in the last three months, by demographics, January 2013
                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Frequency of Convenience Store Shopping

                                                                                                                                                                                                                                                                                                  • Figure 116: Frequency of convenience store shopping, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 117: Frequency of convenience store shopping, by most popular convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 118: Frequency of convenience store shopping, by next most popular convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 119: Convenience stores used in the last three months, by demographics, January 2013
                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Changes in Usage of Convenience Stores

                                                                                                                                                                                                                                                                                                  • Figure 120: Changes in usage of convenience stores, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 121: Changes in usage of convenience stores, by frequency of convenience store shopping, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 122: Changes in usage of convenience stores, by most popular convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 123: Changes in usage of convenience stores, by next most popular convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 124: Changes in usage of convenience stores, by demographics, January 2013
                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Reasons for Shopping More/Less at Convenience Stores

                                                                                                                                                                                                                                                                                                  • Figure 125: Reasons for shopping more at convenience stores, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 126: Reasons for shopping more at convenience stores, by convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 127: Reasons for shopping more at convenience stores, by demographics, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 128: Reasons for shopping less at convenience stores, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 129: Reasons for shopping less at convenience stores, by convenience stores used in the last three months, January 2013
                                                                                                                                                                                                                                                                                                  • Figure 130: Reasons for shopping less at convenience stores, by demographics, January 2013

                                                                                                                                                                                                                                                                                              Companies Covered

                                                                                                                                                                                                                                                                                              • Best-One
                                                                                                                                                                                                                                                                                              • Bestway
                                                                                                                                                                                                                                                                                              • Blockbuster Entertainment Ltd (UK)
                                                                                                                                                                                                                                                                                              • Booker Cash & Carry Limited
                                                                                                                                                                                                                                                                                              • Budgens Stores Ltd - retail sales
                                                                                                                                                                                                                                                                                              • Central & Fife Convenience Stores Ltd
                                                                                                                                                                                                                                                                                              • Co-operative Group
                                                                                                                                                                                                                                                                                              • Costcutter Supermarkets Group
                                                                                                                                                                                                                                                                                              • David Sands Ltd
                                                                                                                                                                                                                                                                                              • Day Today (NI)
                                                                                                                                                                                                                                                                                              • HMV Media Group (UK)
                                                                                                                                                                                                                                                                                              • J. Sainsbury
                                                                                                                                                                                                                                                                                              • John Lewis Partnership
                                                                                                                                                                                                                                                                                              • Landmark
                                                                                                                                                                                                                                                                                              • Lifestyle Express
                                                                                                                                                                                                                                                                                              • Londis (Holdings) Ltd - retail sales
                                                                                                                                                                                                                                                                                              • Mace (England & Scotland)
                                                                                                                                                                                                                                                                                              • Marks & Spencer
                                                                                                                                                                                                                                                                                              • McColl's (convenience stores)
                                                                                                                                                                                                                                                                                              • McColl's Retail Group
                                                                                                                                                                                                                                                                                              • Musgrave UK - retail sales
                                                                                                                                                                                                                                                                                              • Nisa (fascia) incl. Loco
                                                                                                                                                                                                                                                                                              • Office for National Statistics
                                                                                                                                                                                                                                                                                              • One Stop
                                                                                                                                                                                                                                                                                              • Palmer & Harvey McLane Ltd [P&H McLane]
                                                                                                                                                                                                                                                                                              • Select & Save
                                                                                                                                                                                                                                                                                              • Spar UK Ltd
                                                                                                                                                                                                                                                                                              • Tesco Express (UK)
                                                                                                                                                                                                                                                                                              • Tesco Plc
                                                                                                                                                                                                                                                                                              • The Jessops Group Ltd
                                                                                                                                                                                                                                                                                              • Waitrose
                                                                                                                                                                                                                                                                                              • Wm Morrison Supermarkets

                                                                                                                                                                                                                                                                                              Convenience Stores - UK - April 2013

                                                                                                                                                                                                                                                                                              £1,995.00 (Excl.Tax)