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Convenience Stores - UK - April 2014

“For convenience retailers, those consumers incorporating c-stores within their regular grocery shopping repertoire are most important. On this basis, young shoppers – most importantly, the 25-34 age group – should be the focus for retailers.”

– John Mercer, European Retail Analyst

Some questions answered in this report include:

  • Which age groups are worth focusing on?
  • What locations should retailers be targeting?
  • Are there opportunities in petrol forecourts?
  • What are the opportunities in food-to-go and food-service?
  • Is convenience a panacea for major grocers?

Convenience is one of the higher-growth segments in grocery retailing. Its near 5% growth rates are comfortably in excess of the growth for all grocery retailing.

The encroachment of the grocery multiples such as Tesco and Sainsbury’s is changing convenience shopping from a distress or emergency top-up shop to a regular part of consumers’ grocery shopping repertoire. As a consequence, these retailers are helping to grow the sector.

At the same time, the boom in online grocery shopping is contributing demand for top-up shops between occasional internet shops.

These factors mean fresh foods, meal solutions and food-to-go are increasingly important. They also mean that not all convenience retailers will benefit equally from a rising market.

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Table of contents

  1. Introduction

    • Convenience is changing
      • Consumer questions
        • Sector definition
          • Financial definitions
            • VAT
              • Sales per store, sales per sq m
                • Other
                  • Trade definitions
                    • Space allocation methodology
                      • Abbreviations
                      • Executive Summary

                          • The market
                            • Forecast to 2018
                              • Figure 1: Convenience store sector sales and forecast (incl VAT), 2008-18
                            • Market factors
                              • Companies, brands and innovation
                                • Market shares
                                  • Figure 2: Leading convenience retailers’ market shares, 2012 and 2013
                                • Innovations and developments
                                  • The consumer
                                    • Types of stores used
                                      • Figure 3: The consumer: Types of stores used regularly for main shops and top-up shops, February 2014
                                    • Convenience retailers used
                                      • Figure 4: Convenience stores used regularly, February 2014
                                    • What they buy at convenience stores
                                      • Figure 5: The consumer: Products purchased most frequently from convenience stores, February 2014
                                    • Food-for-later and food-to-go
                                      • Figure 6: The consumer: Usage of convenience stores for meals, February 2014
                                      • Figure 7: The consumer: Attitudes to food-to-go, February 2014
                                    • Location, access, behaviour and attitudes
                                      • Figure 8: The consumer: Behaviour – Location and access, February 2014
                                      • Figure 9: The consumer: Attitudes and behaviour, February 2014
                                    • Who is using petrol forecourt shops?
                                      • Figure 10: The consumer: Usage of petrol-station shops – Where they shop, February 2014
                                      • Figure 11: The consumer: Usage of petrol-station shops – The experience, February 2014
                                    • What we think
                                    • Issues and Insights

                                        • Which age groups are worth focusing on?
                                          • The facts
                                            • The implications
                                              • What locations should retailers be targeting?
                                                • The facts
                                                  • The implications
                                                    • Are there opportunities in petrol forecourts?
                                                      • The facts
                                                        • The implications
                                                          • What are the opportunities in food-to-go and food-service?
                                                            • The facts
                                                              • The implications
                                                                • Is convenience a panacea for major grocers?
                                                                  • The facts
                                                                    • The implications
                                                                    • Trend Application

                                                                        • Make It Mine
                                                                          • Prove It
                                                                            • Mintel Futures
                                                                            • Market Environment

                                                                              • Key points
                                                                                • Consumer confidence returns to positive territory
                                                                                  • Figure 12: UK: Consumer confidence levels, March 2013-February 2014
                                                                                • Single-person households
                                                                                  • Inflation falls sharply, especially in food
                                                                                    • Figure 13: UK: Consumer prices index: Annual % change, food and total CPI, January 2013- January 2014
                                                                                    • Figure 14: UK: Consumer prices index: Annual % change, alcohol, tobacco and total CPI, January 2013-January 2014
                                                                                    • Figure 15: Consumer prices index: annual % change, food and beverage categories, January 2013-January 2014
                                                                                  • Incomes remain squeezed though the price/wage gap has narrowed
                                                                                    • Figure 16: Retail prices index and average weekly earnings: Annual % change, June 2010-January 2014
                                                                                  • Impact on convenience
                                                                                  • Consumer Spending on Key Categories

                                                                                    • Key points
                                                                                      • Food, drink and tobacco
                                                                                        • Figure 17: UK: Breakdown of spending on food, beverages and tobacco, 2013
                                                                                        • Figure 18: UK: Consumer spending on in-home food, beverages and tobacco (incl VAT), 2009-14
                                                                                      • Non-food FMCGs
                                                                                        • Figure 19: UK: Consumer spending on personal care, household and over-the-counter pharmaceutical products (incl. VAT), 2009-14
                                                                                      • Total potential market
                                                                                      • Sector Size and Forecast

                                                                                        • Key points
                                                                                          • Sector sales grow nearly 5%, well ahead of supermarkets
                                                                                            • Figure 20: Convenience store sector sales and forecast (incl VAT), 2008-18
                                                                                            • Figure 21: Convenience store sector sales and forecast (incl VAT), at current and constant prices, 2008-18
                                                                                          • Convenience accounts for over one-quarter of the grocers sector
                                                                                            • Figure 22: Convenience store sector sales as a share of total grocers sector sales, 2008-18
                                                                                          • Sector growth: convenience set to remain ahead of all-grocers and supermarkets
                                                                                            • Figure 23: Annual sector growth rates: Convenience store sales versus all grocers’ sales versus supermarket sales (incl. online), 2012-18
                                                                                          • Factors impacting on growth
                                                                                            • Figure 24: Convenience stores: Market factors
                                                                                            • Figure 25: Convenience stores: Market factors
                                                                                          • Mintel’s forecast methodology
                                                                                            • The fan chart
                                                                                            • Strengths and Weaknesses

                                                                                              • Strengths
                                                                                                • Weaknesses
                                                                                                • The Consumer – Types of Stores Used

                                                                                                  • Key points
                                                                                                    • What we asked
                                                                                                      • Why we asked this
                                                                                                        • Where they shop for main shops and top-up shops
                                                                                                          • Figure 26: The consumer: Types of stores used regularly for main shops and top-up shops, February 2014
                                                                                                        • Demographics: C-store shoppers more affluent
                                                                                                            • Figure 27: The consumer: Types of stores used regularly for top-up shops, average age and affluence, February 2014
                                                                                                            • Figure 28: The consumer: Types of stores used regularly for top-up shops, by age group, February 2014
                                                                                                        • The Consumer – Convenience Retailers Used

                                                                                                          • Key points
                                                                                                            • What we asked
                                                                                                              • Grocery multiples dominate by shopper numbers
                                                                                                                • Figure 29: Convenience stores used regularly, February 2014
                                                                                                              • Symbol groups pushed outside the top five
                                                                                                                  • Figure 30: The consumer: Most popular named convenience-store retailers, February 2011, February 2012, January 2013 and February 2014
                                                                                                                • Co-operative sees a typically older shopper
                                                                                                                    • Figure 31: Convenience stores used regularly, by average age and affluence, February 2014
                                                                                                                    • Figure 32: Convenience stores used regularly, by age group, February 2014
                                                                                                                  • Tesco and Sainsbury’s shoppers biased towards urban locations
                                                                                                                      • Figure 33: Convenience stores used regularly, by urban/rural location, February 2014
                                                                                                                  • The Consumer – What They Buy at Convenience Stores

                                                                                                                    • Key points
                                                                                                                      • What we asked
                                                                                                                        • What they buy
                                                                                                                            • Figure 34: The consumer: Products purchased most frequently from convenience stores, February 2014
                                                                                                                          • Demographics: older shoppers remain focused on distress purchases
                                                                                                                              • Figure 35: The consumer: Products purchased most frequently from convenience stores, average age/affluence, February 2014
                                                                                                                              • Figure 36: The consumer: Products purchased most frequently from convenience stores – Most popular, by age group, February 2014
                                                                                                                              • Figure 37: The consumer: Products purchased most frequently from convenience stores – Less popular, by age group, February 2014
                                                                                                                            • What they buy, by retailer used
                                                                                                                                • Figure 38: The consumer: Products purchased most frequently from convenience stores – Most popular, by convenience stores used regularly, February 2014
                                                                                                                                • Figure 39: The consumer: Products purchased most frequently from convenience stores – Less popular, by convenience stores used regularly, February 2014
                                                                                                                              • What they buy, by how they get there/where they shop
                                                                                                                                  • Figure 40: The consumer: Products purchased most frequently from convenience stores – Most popular, by attitudes and behaviour (selected statements), February 2014
                                                                                                                                  • Figure 41: The consumer: Products purchased most frequently from convenience stores – Less popular, by attitudes and behaviour (selected statements), February 2014
                                                                                                                              • The Consumer – Food-for-later and Food-to-go

                                                                                                                                • Key points
                                                                                                                                  • What we asked
                                                                                                                                    • Meal occasions: Snacks and lunch are most important for convenience stores
                                                                                                                                        • Figure 42: The consumer: Usage of convenience stores for meals, February 2014
                                                                                                                                      • Food-to-go: Strong demand for freshness and value
                                                                                                                                          • Figure 43: The consumer: Attitudes to food-to-go, February 2014
                                                                                                                                        • Meal occasions: younger shoppers buy meals from c-stores
                                                                                                                                          • Figure 44: The consumer: Usage of convenience stores for meals, selected statements by age group, February 2014
                                                                                                                                          • Figure 45: The consumer: Usage of convenience stores for meals, average age and affluence, February 2014
                                                                                                                                        • Meal occasions: near-work shoppers are more likely to be buying
                                                                                                                                            • Figure 46: The consumer: Usage of convenience stores for meals, selected statements, by where they shop at convenience stores, February 2014
                                                                                                                                          • Meal occasions: Co-operative shoppers under-index
                                                                                                                                              • Figure 47: Usage of convenience stores for meals, selected statements, by convenience stores used regularly, February 2014
                                                                                                                                            • Food-to-go: older shoppers prefer food-service specialists
                                                                                                                                              • Figure 48: The consumer: Attitudes to food-to-go, average age and affluence, February 2014
                                                                                                                                          • The Consumer – Location, Access, Behaviour and Attitudes

                                                                                                                                            • Key points
                                                                                                                                              • What we asked
                                                                                                                                                • Location and access: most walk to a store near their home
                                                                                                                                                    • Figure 49: The consumer: Behaviour – Location and access, February 2014
                                                                                                                                                  • Behaviour and attitudes: Price-sensitivity is still an issue
                                                                                                                                                    • Figure 50: The consumer: Attitudes and behaviour, February 2014
                                                                                                                                                  • Demographics: those opting for major chains are younger and more affluent
                                                                                                                                                      • Figure 51: The consumer: Attitudes and behaviour, by average age and affluence, February 2014
                                                                                                                                                    • Yet price sensitivity is much higher among younger shoppers
                                                                                                                                                        • Figure 52: The consumer: Attitudes and behaviour, by age group, February 2014
                                                                                                                                                      • Location and access, by retailer used
                                                                                                                                                          • Figure 53: The consumer: Behaviour – Location and access, by convenience store retailer used regularly (selected retailers), February 2014
                                                                                                                                                      • The Consumer – Who is Using Petrol Forecourt Shops?

                                                                                                                                                        • Key points
                                                                                                                                                          • What we asked
                                                                                                                                                            • Location: usage driven by proximity
                                                                                                                                                                • Figure 54: The consumer: Usage of petrol-station shops – Where they shop, February 2014
                                                                                                                                                              • The experience: impulse buys are important
                                                                                                                                                                  • Figure 55: The consumer: Usage of petrol-station shops – The experience, February 2014
                                                                                                                                                                • Forecourt findings elsewhere in this report
                                                                                                                                                                  • All findings – By average age/affluence
                                                                                                                                                                      • Figure 56: The consumer: Usage of petrol-station shops – All statements, by age/affluence, February 2014
                                                                                                                                                                    • Location demographics: rural-dwellers less likely to be shopping at forecourts
                                                                                                                                                                        • Figure 57: The consumer: Usage of petrol-station shops – Where they shop, by urban/rural, February 2014
                                                                                                                                                                        • Figure 58: The consumer: Usage of petrol-station shops – Where they shop, by selected region, February 2014
                                                                                                                                                                        • Figure 59: The consumer: Usage of petrol-station shops – Where they shop, by age group, February 2014
                                                                                                                                                                      • The experience demographics: demand for food-to-go and drinks-to-go tails off with age
                                                                                                                                                                          • Figure 60: The consumer: Usage of petrol-station shops – The experience, by age group, February 2014
                                                                                                                                                                      • Who’s Innovating?

                                                                                                                                                                        • Key points
                                                                                                                                                                          • Location-based customer app
                                                                                                                                                                            • ‘Food for now’ store concept from The Co-op
                                                                                                                                                                              • Walmart to Go store concept
                                                                                                                                                                                • New premium store format focusing on local food
                                                                                                                                                                                  • New value concept tailored to local area
                                                                                                                                                                                    • Daily’s Convenience Stores adds fast casual dining concept
                                                                                                                                                                                      • C-store comes to the workplace
                                                                                                                                                                                        • Automated convenience store
                                                                                                                                                                                          • Figure 61: Shop24 hybrid vending machine/convenience store concept
                                                                                                                                                                                        • Vending machines filling the void
                                                                                                                                                                                          • App-only deals
                                                                                                                                                                                            • Nisa testing ‘Mini Checkout’ app
                                                                                                                                                                                              • Redefining what it means to be a convenience store
                                                                                                                                                                                                • Subway convenience store
                                                                                                                                                                                                • Leading Retailers and Market Shares

                                                                                                                                                                                                  • Key points
                                                                                                                                                                                                    • Tesco grows its strong lead over M&S and The Co-operative
                                                                                                                                                                                                      • Figure 62: Leading convenience retailers’ market shares, 2012 and 2013
                                                                                                                                                                                                    • Grocery multiples strengthen lead over major symbol groups
                                                                                                                                                                                                      • Figure 63: Total sales of the leading retailers, by type of retailer (excl. VAT), 2012 and 2013
                                                                                                                                                                                                    • Leading retailers: Tesco leads, Sainsbury’s has much to catch up
                                                                                                                                                                                                      • Figure 64: Leading convenience retailers’ net revenues, 2009-13
                                                                                                                                                                                                      • Figure 65: Leading convenience retailers’ outlet numbers, 2009-13
                                                                                                                                                                                                      • Figure 66: Leading convenience retailers’ annual sales per outlet, 2009-13
                                                                                                                                                                                                    • Market shares
                                                                                                                                                                                                      • Figure 67: Leading convenience retailers’ shares of sector sales, 2009-13
                                                                                                                                                                                                  • Space Allocation and Sales Mix

                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                      • Space allocations
                                                                                                                                                                                                        • Figure 68: Convenience stores: Distribution of sales area by product category, by retailer, March 2014
                                                                                                                                                                                                        • Figure 69: Fresh and ambient food space allocation, March 2014
                                                                                                                                                                                                      • Detailed space allocations
                                                                                                                                                                                                        • Figure 70: Convenience stores: Detailed space allocation, March 2014
                                                                                                                                                                                                        • Figure 71: Convenience stores: Detailed space allocation, March 2014 (continued)
                                                                                                                                                                                                      • Retail product mix
                                                                                                                                                                                                        • Tobacco and lottery
                                                                                                                                                                                                          • Sales mix estimates
                                                                                                                                                                                                            • Figure 72: Leading convenience stores: Summary space data, 2013
                                                                                                                                                                                                            • Figure 73: Leading convenience stores: Estimated breakdown of sales by product, 2013
                                                                                                                                                                                                        • Brand Communication and Promotion

                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                            • Advertising spend up in 2013
                                                                                                                                                                                                              • Figure 74: Total media adspend in the UK supermarket/convenience retailing sector, 2009-13
                                                                                                                                                                                                            • Tesco leads the pack
                                                                                                                                                                                                              • Figure 75: Main media adspend, by leading supermarket/convenience store operators, 2009-13
                                                                                                                                                                                                              • Figure 76: Share of main media adspend in the UK supermarket/convenience retailing sector, 2013
                                                                                                                                                                                                            • Spending relative to turnover
                                                                                                                                                                                                              • Figure 77: Leading convenience store retailers’ advertising spending as % of turnover, 2009-12
                                                                                                                                                                                                            • Press remains the most popular advertising channel
                                                                                                                                                                                                              • Figure 78: Adspend in the UK supermarket/convenience retailing sector, by media type, 2012 and 2013
                                                                                                                                                                                                            • What we’ve seen in 2014
                                                                                                                                                                                                            • The Co-operative Food

                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                  • Upheavals
                                                                                                                                                                                                                    • Focusing on convenience
                                                                                                                                                                                                                      • Reviving the offer
                                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                            • Figure 79: The Co-operative Food: Group financial performance, 2008/09-2013/14
                                                                                                                                                                                                                            • Figure 80: The Co-operative Food: Outlet data, 2008/09-2013/14
                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                          • Costcutter Supermarkets Group

                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                • Scale boosted by Palmer & Harvey agreement
                                                                                                                                                                                                                                  • Multi-fascia strategy strengthened by Mace integration
                                                                                                                                                                                                                                    • Relaunched own-brand recognises shifts in convenience
                                                                                                                                                                                                                                      • Company background
                                                                                                                                                                                                                                        • Company performance
                                                                                                                                                                                                                                            • Figure 81: Costcutter Supermarkets Group: Group financial performance, 2009/10-13
                                                                                                                                                                                                                                            • Figure 82: Costcutter Supermarkets Group: Outlet data, 2009-13
                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                          • Marks & Spencer Food

                                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                                • Food powering ahead
                                                                                                                                                                                                                                                  • Well beyond distress purchases
                                                                                                                                                                                                                                                    • Simply Food set for 150 new UK stores
                                                                                                                                                                                                                                                      • And European expansion
                                                                                                                                                                                                                                                        • Background
                                                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                                                            • Figure 83: Marks & Spencer, UK like-for-like growth, 2012/13, 2013/14
                                                                                                                                                                                                                                                            • Figure 84: Marks & Spencer: Group financial performance, 2009/10 -2013/14
                                                                                                                                                                                                                                                            • Figure 85: Marks & Spencer: Outlet data, 2009/10 -2013/14
                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                          • Musgrave (UK)

                                                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                                                • Londis needs work
                                                                                                                                                                                                                                                                  • Own brand responding to changing shopper needs
                                                                                                                                                                                                                                                                    • Company background
                                                                                                                                                                                                                                                                      • Company performance
                                                                                                                                                                                                                                                                        • Figure 86: Musgrave: Group financial performance, 2009-13
                                                                                                                                                                                                                                                                        • Figure 87: Musgrave: Outlet data, 2008-12
                                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                                        • Budgens
                                                                                                                                                                                                                                                                          • Londis
                                                                                                                                                                                                                                                                          • Nisa (fascia)

                                                                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                                                                • Company background
                                                                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                                                                    • Figure 88: Nisa: Estimated group financial performance, 2009/10-2013/14
                                                                                                                                                                                                                                                                                    • Figure 89: Nisa Retail: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                  • Premier

                                                                                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                                                                                        • Many stores, relatively few shoppers
                                                                                                                                                                                                                                                                                          • Refreshed formats to drive further growth
                                                                                                                                                                                                                                                                                            • Remains skewed to distress purchases
                                                                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                                                  • Figure 90: Premier: Estimated sales performance, 2009/10-2013/14
                                                                                                                                                                                                                                                                                                  • Figure 91: Premier: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                                • J Sainsbury

                                                                                                                                                                                                                                                                                                    • What we think
                                                                                                                                                                                                                                                                                                      • A distinct convenience proposition – But trailing Tesco
                                                                                                                                                                                                                                                                                                        • Strong value sales, weaker shopper numbers
                                                                                                                                                                                                                                                                                                          • Performance slowing
                                                                                                                                                                                                                                                                                                            • The threat of a resurgent Tesco
                                                                                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                                                                  • Figure 92: J Sainsbury: Group financial performance, 2009/10-2013/14
                                                                                                                                                                                                                                                                                                                • Outlets
                                                                                                                                                                                                                                                                                                                    • Figure 93: J Sainsbury: Outlet data, 2009/10-2012/13
                                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                                  • Spar UK

                                                                                                                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                                                                                                                        • The UK’s largest symbol group
                                                                                                                                                                                                                                                                                                                          • Figure 94: Spar Walthamstow’s Eat 17 pizzeria, April 2014
                                                                                                                                                                                                                                                                                                                        • Competition hotting up
                                                                                                                                                                                                                                                                                                                          • Recognising convenience is changing
                                                                                                                                                                                                                                                                                                                            • Company background
                                                                                                                                                                                                                                                                                                                              • Company performance
                                                                                                                                                                                                                                                                                                                                • Figure 95: Spar UK Ltd: Group financial performance, 2009/10 -2013/14
                                                                                                                                                                                                                                                                                                                                • Figure 96: Spar UK Ltd: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                                                                                                                • Figure 97: Spar UK Ltd: Outlet data breakdown, 2013/14
                                                                                                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                                                                                                              • Tesco

                                                                                                                                                                                                                                                                                                                                  • What we think
                                                                                                                                                                                                                                                                                                                                    • A leader in convenience
                                                                                                                                                                                                                                                                                                                                      • Prices – Much less important than they are thought to be
                                                                                                                                                                                                                                                                                                                                        • Investing in the business
                                                                                                                                                                                                                                                                                                                                          • Non-food changes
                                                                                                                                                                                                                                                                                                                                            • Online leader
                                                                                                                                                                                                                                                                                                                                              • The future
                                                                                                                                                                                                                                                                                                                                                • Company background (UK)
                                                                                                                                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                                                                                                                                    • Figure 98: Tesco UK: Sales growth, 2013/14
                                                                                                                                                                                                                                                                                                                                                    • Figure 99: Tesco Plc: Group financial performance, 2008/09-2013/14
                                                                                                                                                                                                                                                                                                                                                  • Outlets
                                                                                                                                                                                                                                                                                                                                                    • Figure 100: Tesco UK: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                                                                  • Other Major Convenience Retailers

                                                                                                                                                                                                                                                                                                                                                      • Figure 101: Other major convenience fascia: Estimated retail sales and store numbers, 2012 and 2013
                                                                                                                                                                                                                                                                                                                                                    • Lifestyle Express (Landmark Wholesale)
                                                                                                                                                                                                                                                                                                                                                      • Best-One (Bestway Group)
                                                                                                                                                                                                                                                                                                                                                        • McColl’s (McColl’s Retail Group)
                                                                                                                                                                                                                                                                                                                                                        • Petrol Forecourts

                                                                                                                                                                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                                                                                                                                                                            • Retail context
                                                                                                                                                                                                                                                                                                                                                              • Forecourt numbers in decline
                                                                                                                                                                                                                                                                                                                                                                • Figure 102: Petrol forecourts: Number of forecourts by type of operation, 2013
                                                                                                                                                                                                                                                                                                                                                              • Major grocers’ filling stations and forecourt shops
                                                                                                                                                                                                                                                                                                                                                                • Figure 103: Petrol forecourts: Number of forecourts operated by superstores, by retailer, 2013
                                                                                                                                                                                                                                                                                                                                                              • Forecourt shops are increasingly important
                                                                                                                                                                                                                                                                                                                                                                • Figure 104: Number of symbol group stores on dealer-owned forecourts, 2013
                                                                                                                                                                                                                                                                                                                                                              • Major fuel companies
                                                                                                                                                                                                                                                                                                                                                                  • Figure 105: Leading fuel companies’ estimated shop sales and forecourt numbers, 2012 and 2013
                                                                                                                                                                                                                                                                                                                                                                • Key consumer findings: food-to-go is key
                                                                                                                                                                                                                                                                                                                                                                  • Figure 106: The consumer: Usage of petrol station shops – Where they shop, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 107: The consumer: Usage of petrol-station shops – The experience, selected statements, February 2014
                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Types of Stores Used

                                                                                                                                                                                                                                                                                                                                                                  • Figure 108: Types of stores used regularly for main shops and top-up shops, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 109: Most popular types of stores used regularly for main shops and top-up shops – Main weekly/monthly grocery shop, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 110: Next most popular types of stores used regularly for main shops and top-up shops – Main weekly/monthly grocery shop, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 111: Most popular types of stores used regularly for main shops and top-up shops – Top-up grocery shopping, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 112: Next most popular types of stores used regularly for main shops and top-up shops – Top-up grocery shopping, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Convenience Retailers Used

                                                                                                                                                                                                                                                                                                                                                                  • Figure 113: Convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 114: Convenience stores used regularly, by types of stores used regularly for main shops and top-up shops – Main weekly/monthly grocery shop, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 115: Convenience stores used regularly, by types of stores used regularly for main shops and top-up shops – Main weekly/monthly grocery shop, February 2014 (continued)
                                                                                                                                                                                                                                                                                                                                                                  • Figure 116: Convenience stores used regularly, by types of stores used regularly for main shops and top-up shops – Top-up grocery shopping, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 117: Convenience stores used regularly, by types of stores used regularly for main shops and top-up shops – Top-up grocery shopping, February 2014 (continued)
                                                                                                                                                                                                                                                                                                                                                                  • Figure 118: Most popular convenience stores used regularly, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 119: Next most popular convenience stores used regularly, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 120: Other convenience stores used regularly, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – What They Buy at Convenience Stores

                                                                                                                                                                                                                                                                                                                                                                  • Figure 121: Products purchased most frequently from convenience stores, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 122: Products purchased most frequently from convenience stores, by most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 123: Products purchased most frequently from convenience stores, by next most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 124: Most popular products purchased most frequently from convenience stores, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 125: Next most popular products purchased most frequently from convenience stores, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 126: Other products purchased most frequently from convenience stores, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Location, Access, Behaviour and Attitudes

                                                                                                                                                                                                                                                                                                                                                                  • Figure 127: Attitudes and behaviour, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 128: Attitudes and behaviour, by most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 129: Attitudes and behaviour, by next most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 130: Products purchased most frequently from convenience stores, by most popular attitudes and behaviour, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 131: Products purchased most frequently from convenience stores, by next most popular attitudes and behaviour, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 132: Most popular attitudes and behaviour, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 133: Most popular attitudes and behaviour, by demographics, February 2014 (continued)
                                                                                                                                                                                                                                                                                                                                                                  • Figure 134: Next most popular attitudes and behaviour, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Food-for-later and Food-to-go

                                                                                                                                                                                                                                                                                                                                                                  • Figure 135: Usage of convenience stores for meals, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 136: Usage of convenience stores for meals, by most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 137: Usage of convenience stores for meals, by next most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 138: Usage of convenience stores for meals, by most popular attitudes and behaviour, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 139: Usage of convenience stores for meals, by next most popular attitudes and behaviour, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 140: Usage of convenience stores for meals, by most popular attitudes to food-to-go, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 141: Usage of convenience stores for meals, by next most popular attitudes to food-to-go, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 142: Usage of convenience stores for meals, by most popular products purchased most frequently from convenience stores, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 143: Usage of convenience stores for meals, by next most popular products purchased most frequently from convenience stores, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 144: Most popular usage of convenience stores for meals, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 145: Next most popular usage of convenience stores for meals, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 146: Attitudes to food-to-go, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 147: Attitudes to food-to-go, by most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 148: Attitudes to food-to-go, by next most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 149: Attitudes to food-to-go, by most popular usage of convenience stores for meals, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 150: Attitudes to food-to-go, by next most popular usage of convenience stores for meals, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 151: Most popular attitudes to food-to-go, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 152: Next most popular attitudes to food-to-go, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Who’s Using Petrol Forecourt Shops?

                                                                                                                                                                                                                                                                                                                                                                  • Figure 153: Usage of petrol-station shops, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 154: Usage of petrol-station shops, by most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 155: Usage of petrol-station shops, by next most popular convenience stores used regularly, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 156: Most popular usage of petrol-station shops, by demographics, February 2014
                                                                                                                                                                                                                                                                                                                                                                  • Figure 157: Most popular usage of petrol-station shops, by demographics, February 2014 (continued)
                                                                                                                                                                                                                                                                                                                                                                  • Figure 158: Next most popular usage of petrol-station shops, by demographics, February 2014

                                                                                                                                                                                                                                                                                                                                                              Companies Covered

                                                                                                                                                                                                                                                                                                                                                              • Advertising Standards Authority
                                                                                                                                                                                                                                                                                                                                                              • Albertsons Inc.
                                                                                                                                                                                                                                                                                                                                                              • Alliance Boots UK Retail
                                                                                                                                                                                                                                                                                                                                                              • Appleby Westward (Spar shops) UK
                                                                                                                                                                                                                                                                                                                                                              • Asda Group Ltd
                                                                                                                                                                                                                                                                                                                                                              • Avon
                                                                                                                                                                                                                                                                                                                                                              • Blakemore Retail Ltd (Spar)
                                                                                                                                                                                                                                                                                                                                                              • Blinkbox Entertainment Ltd
                                                                                                                                                                                                                                                                                                                                                              • Budgens Stores Ltd - retail sales
                                                                                                                                                                                                                                                                                                                                                              • Capper & Co Ltd
                                                                                                                                                                                                                                                                                                                                                              • Costa
                                                                                                                                                                                                                                                                                                                                                              • Costcutter Supermarkets Group
                                                                                                                                                                                                                                                                                                                                                              • CVC Capital Partners Limited
                                                                                                                                                                                                                                                                                                                                                              • Daybreak
                                                                                                                                                                                                                                                                                                                                                              • Farm Fresh Inc.
                                                                                                                                                                                                                                                                                                                                                              • Henderson Retail Ltd
                                                                                                                                                                                                                                                                                                                                                              • HJ Heinz Company UK
                                                                                                                                                                                                                                                                                                                                                              • J&J Haslett Ltd
                                                                                                                                                                                                                                                                                                                                                              • J. Sainsbury
                                                                                                                                                                                                                                                                                                                                                              • James Hall & Co Ltd
                                                                                                                                                                                                                                                                                                                                                              • Jamie Oliver
                                                                                                                                                                                                                                                                                                                                                              • JML Group
                                                                                                                                                                                                                                                                                                                                                              • Landmark
                                                                                                                                                                                                                                                                                                                                                              • Lidl (UK)
                                                                                                                                                                                                                                                                                                                                                              • Lifestyle Express
                                                                                                                                                                                                                                                                                                                                                              • Londis (Holdings) Ltd - retail sales
                                                                                                                                                                                                                                                                                                                                                              • Mace (England & Scotland)
                                                                                                                                                                                                                                                                                                                                                              • Marks & Spencer
                                                                                                                                                                                                                                                                                                                                                              • Marks & Spencer (UK)
                                                                                                                                                                                                                                                                                                                                                              • McColl's Retail Group
                                                                                                                                                                                                                                                                                                                                                              • Morrisons M Local
                                                                                                                                                                                                                                                                                                                                                              • Murco/EP
                                                                                                                                                                                                                                                                                                                                                              • Musgrave UK - retail sales
                                                                                                                                                                                                                                                                                                                                                              • Nisa (fascia) incl. Loco
                                                                                                                                                                                                                                                                                                                                                              • NUS [National Union of Students]
                                                                                                                                                                                                                                                                                                                                                              • Royal Bank of Scotland Group plc
                                                                                                                                                                                                                                                                                                                                                              • Sainsbury's Local
                                                                                                                                                                                                                                                                                                                                                              • Shaw's Supermarkets, Inc
                                                                                                                                                                                                                                                                                                                                                              • Somerfield
                                                                                                                                                                                                                                                                                                                                                              • Spar UK Ltd
                                                                                                                                                                                                                                                                                                                                                              • Tesco (UK)
                                                                                                                                                                                                                                                                                                                                                              • Tesco Express (UK)
                                                                                                                                                                                                                                                                                                                                                              • Vodafone Group Plc (UK)
                                                                                                                                                                                                                                                                                                                                                              • Waitrose
                                                                                                                                                                                                                                                                                                                                                              • WH Smith PLC

                                                                                                                                                                                                                                                                                                                                                              Convenience Stores - UK - April 2014

                                                                                                                                                                                                                                                                                                                                                              £1,995.00 (Excl.Tax)