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Convenience Stores - UK - April 2015

“Convenience stores are most used in urban environments with the majority of consumers using c-stores close to their home. The millennial generation, aged 16-35, are the most likely to visit c-stores and also are the most frequent users of the format. This generation is increasingly migrating to urban areas and should become the focus for convenience store retailers.”
– Nick Carroll, Retail Analyst

This report discusses the following key topics:

  • Which locations are convenience stores most used in? 
  • What demographics are worth focusing on and who are the most frequent shoppers?
  • Use of convenience stores for top-up and main shopping 
  • The impact of online and the discounters on c-stores 
  • Replacing footfall lost from the declining markets of traditional footfall drivers

In recent years the convenience market has benefitted from increased investment from the major grocery retailers. This has raised standards across the market and brought a greater focus on fresh, frozen and food-to-go products expanding the range of needs that convenience store operators can accommodate.

Alongside this the market has benefitted from both the growth in online shopping and more recently the rise of the discount retailers. Shopping at these two grocery formats requires a level of top-up shopping and the convenience market was and remains well placed to pick up this demand.

Convenience stores have also benefited from the changing grocery shopping habits of younger consumers, a key demographic for the market. Younger consumers are increasingly shopping on a when needs basis – smaller more frequent shops that include food-to-go purchases. The convenience market has in some part facilitated this changing behaviour. The market continues to out-grow the overall grocery market although growth slowed in 2014 to 2.6% in part due to lower food prices.

A convenience store (c-store) is a small-store grocery-focused retail format which in effect is complementary to a supermarket. Conventionally, it offers a convenience service for people needing to undertake top-up shopping or make distress purchases. With the entrance of major grocers into the sector in recent years, with higher standards of fresh and chilled foods and trusted own-brands, the sector has become increasingly prominent in consumers’ last-minute meal shopping.

In practice, c-stores should:

  • Be open seven days a week and have extended hours of opening 
  • Sell a range of groceries beyond simply CTN (confectionery, tobacco, news) categories 
  • Usually trade from a unit of less than 3,000 sq ft (280 sq m). Stores above this size cannot trade all day on a Sunday. Due to its larger size Tesco Metro falls outside this report; however Tesco Express is included. Although some M&S Simply Food stores are larger than 3,000 sq ft, the retailer is predominantly a top-up shopping destination and therefore included as a c-store operator. 


The scale and offer of a convenience store is dictated by its location and the amount of business it can attract.

At one end of the spectrum, a c-store can come close to fulfilling the primary shopping needs for a particular location. This is particularly true of the c-stores of the major grocers such as Tesco and Sainsbury’s, but also of symbol groups such as Spar and Nisa.

At the other end, smaller stores serving more limited catchments can be more akin to a super-CTN. One Stop, Mace, and Best-One are examples of these smaller c-stores.

The following are excluded:

  • All food specialists, from bakers and greengrocers to off-licences and tobacconists. 
  • Hard discounters and Iceland – these are in competition with the superstores and are not convenience stores.

 

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Table of contents

  1. Introduction

      • Consumer questions
        • Sector definition
          • Financial definitions
            • VAT
              • Sales per store, sales per sq m
                • Other
                  • Trade definitions
                    • Space allocation methodology
                      • Abbreviations
                      • Executive Summary

                          • The market
                            • Forecast until 2019
                              • Figure 1: Convenience store sector sales and forecast (incl. VAT), 2009-19
                            • Deflation holding back growth
                              • Figure 2: Annual change in prices in food and non-alcoholic beverages and alcoholic beverages and tobacco, by month, 2014-15
                            • Companies, brands and innovation
                              • Market shares
                                • Figure 3: Leading convenience retailers’ market shares, 2013 and 2014
                                • Figure 4: Total sales of the leading retailers, by type of retailer (excl. VAT), 2013 and 2014
                                • Figure 5: Store numbers of the leading retailers, by type of retailer, 2013 and 2014
                              • Innovations and developments
                                • The consumer
                                  • Types of stores used
                                    • Figure 6: Types of stores used regularly for main and top-up shops, February 2015
                                    • Figure 7: The consumer, age demographics of convenience store use, by type of shop regularly completed, February 2015
                                  • Retailers used
                                    • Figure 8: Convenience stores used regularly, February 2015
                                  • Frequency of convenience store use
                                    • Figure 9: Frequency of convenience store used by regular convenience store shoppers, February 2015
                                  • Location of convenience store use
                                    • Figure 10: Location of convenience stores regularly used, February 2015
                                    • Figure 11: Type of convenience store regularly used, by location, February 2015
                                  • Types of shopping completed in convenience stores
                                    • Figure 12: Types of shopping regularly completed in convenience stores, February 2015
                                  • Attitudes to convenience stores
                                    • Figure 13: Agreement to statements surrounding convenience store use, February 2015
                                  • What we think
                                  • Issues and Insights

                                      • Which locations are convenience stores most used in?
                                        • The facts
                                          • The implications
                                            • What demographics are worth focusing on and who are the most frequent shoppers?
                                              • The facts
                                                • The implications
                                                  • Use of convenience stores for top-up and main shopping
                                                    • The facts
                                                      • The implications
                                                        • The impact of online and the discounters on c-stores
                                                          • The facts
                                                            • The implications
                                                              • Replacing footfall lost from the declining markets of traditional footfall drivers
                                                                • The facts
                                                                  • The implications
                                                                  • Trend Application

                                                                      • Hungry Planet
                                                                        • Life Hacking
                                                                          • Mintel Futures
                                                                          • Market Environment

                                                                            • Key points
                                                                              • Consumer confidence falls during 2014
                                                                                • Figure 14: Financial confidence index, 2009-15
                                                                              • Rising single person households
                                                                                • Figure 15: Projected growth of number of single-person households in the UK, 2009-19
                                                                              • Food prices deflate in 2014
                                                                                • Figure 16: Consumer prices index: Annual % change, food, non-alcoholic beverages and total CPI, May 2014-January 2015
                                                                                • Figure 17: Consumer prices index: Annual % change, alcohol, tobacco and total CPI, May 2014-January 2015
                                                                                • Figure 18: Consumer prices index: Annual % change, food and beverage categories, January 2014-January 2015
                                                                              • Closing gap between prices and wages
                                                                                • Figure 19: Retail prices index and average weekly earnings: Annual % change, Jan 2011-January 2015
                                                                              • Impact on convenience
                                                                              • Sector Size and Forecast

                                                                                • Key points
                                                                                  • Growth slows in 2014 but continues to outpace the overall market
                                                                                    • Figure 20: Convenience store sector sales and forecast (incl. VAT), 2009-19
                                                                                    • Figure 21: Convenience store sector sales and forecast (incl. VAT), at current and constant prices, 2009-19
                                                                                  • Deflationary food prices seen for much of 2014
                                                                                    • Figure 22: Food, alcoholic beverages and tobacco prices, annual rate of change, 2004-14
                                                                                    • Figure 23: Annual change in prices in food and non-alcoholic beverages and alcoholic beverages and tobacco, by month, 2014-15
                                                                                  • Growth in the convenience store market underpinned by growth in the online market
                                                                                    • Figure 24: Share of all grocery retailers sales by sector, 2009-19
                                                                                    • Figure 25: Annual sector growth rates, 2010-19
                                                                                  • Mintel’s forecast methodology
                                                                                  • Strengths and Weaknesses

                                                                                    • Strengths
                                                                                      • Weaknesses
                                                                                      • The Consumer – Types of Stores Used for Main and Top-up Shops

                                                                                        • Key points
                                                                                          • What we asked
                                                                                            • Why we asked this
                                                                                              • Where they shop
                                                                                                • Figure 26: Types of store used for any grocery shopping, February 2015
                                                                                              • Where they shop for main and top-up shops
                                                                                                • Figure 27: Types of stores used regularly for main and top-up shops, February 2015
                                                                                              • Trend data: Convenience stores claiming more main shops
                                                                                                • Figure 28: Types of stores used regularly for main shops, February 2014 and February 2015
                                                                                                • Figure 29: Types of stores used for top-up shops, February 2014 and February 2015
                                                                                              • Demographics of convenience store use
                                                                                                • Figure 30: The consumer, age demographics of convenience store use, by type of shop regularly completed, February 2015
                                                                                                • Figure 31: The consumer, location demographics of convenience store use, by type of shop regularly completed, February 2015
                                                                                              • Demographics of top-up shoppers
                                                                                                  • Figure 32: Types of stores used regularly for top-up shops, by average age and affluence, February 2015
                                                                                              • The Consumer – Convenience Retailers Used

                                                                                                • Key points
                                                                                                  • What we asked
                                                                                                    • Where they shop
                                                                                                        • Figure 33: Convenience stores used regularly, February 2015
                                                                                                      • Trend data: Symbol groups make up some ground
                                                                                                          • Figure 34: Convenience stores used regularly, February 2014 and February 2015
                                                                                                        • Repertoire analysis: Most consumers just visit one or two stores
                                                                                                            • Figure 35: Convenience store repertoire use of those who regularly use a convenience store, by gender, age, type of area lived in and socio-economic group, February 2015
                                                                                                          • Average age and affluence demographics of convenience store shoppers
                                                                                                              • Figure 36: Convenience stores used regularly, by age and affluence, February 2015
                                                                                                            • Age demographics of store used
                                                                                                              • Figure 37: Convenience stores used regularly, by age group, February 2015
                                                                                                            • Location demographics of store used
                                                                                                                • Figure 38: Convenience stores used regularly by location, February 2015
                                                                                                              • Stores used for main and top-up shops
                                                                                                                  • Figure 39: Convenience stores used regularly, by shopping purpose, February 2015
                                                                                                              • The Consumer – Frequency of Convenience Store Use

                                                                                                                • Key points
                                                                                                                  • What we asked
                                                                                                                    • Frequency of use
                                                                                                                      • Figure 40: Frequency of convenience store use by regular convenience store shoppers, February 2015
                                                                                                                    • Frequency by type of shop
                                                                                                                        • Figure 41: Frequency of convenience store use by regular convenience store shoppers, by shopping type, February 2015
                                                                                                                      • Frequency by retailer
                                                                                                                          • Figure 42: Frequency of convenience store use, by retailer regularly used, February 2015
                                                                                                                        • Frequency of use by age
                                                                                                                          • Figure 43: Frequency of convenience store use, by age, February 2015
                                                                                                                        • Frequency of use by location
                                                                                                                          • Figure 44: Frequency of convenience store use by location lived in, February 2015
                                                                                                                        • Home ownership usage demographics
                                                                                                                          • Figure 45: Frequency of convenience store use, by housing situation, February 2015
                                                                                                                      • The Consumer – Locations of Convenience Store Use

                                                                                                                        • Key points
                                                                                                                          • What we asked
                                                                                                                            • Convenience stores most popular near the home
                                                                                                                              • Figure 46: The consumer: Location of convenience stores regularly used, February 2015
                                                                                                                              • Figure 47: Location of convenience stores regularly used, by shopping purpose, February 2015
                                                                                                                            • Bubble chart – Where convenience stores are used
                                                                                                                                • Figure 48: Location in which Convenience stores are used regularly, by age and affluence, February 2015
                                                                                                                              • Retailers visited by location
                                                                                                                                • Figure 49: Location of convenience stores regularly used, by retailer regularly visited, February 2015
                                                                                                                              • Type of convenience stores used
                                                                                                                                  • Figure 50: Type of convenience store regularly used, February 2015
                                                                                                                                • Age penetration of type of stores used
                                                                                                                                    • Figure 51: Types of convenience stores regularly used, by age, February 2015
                                                                                                                                    • Figure 52: Types of convenience stores regularly used, by type of location, February 2015
                                                                                                                                  • Type of convenience stores used by location
                                                                                                                                      • Figure 53: Type of convenience store regularly, by location, February 2015
                                                                                                                                  • The Consumer – Types of Shopping Completed in Convenience Stores

                                                                                                                                    • Key points
                                                                                                                                      • What we asked
                                                                                                                                        • Convenience stores used to top-up on essential items
                                                                                                                                          • Figure 54: Types of shopping regularly completed in convenience stores, February 2015
                                                                                                                                        • Type of shop by retailers used
                                                                                                                                            • Figure 55: Types of shopping regularly completed in convenience stores, by retailer regularly used, February 2015.
                                                                                                                                          • Younger shoppers use convenience stores for more regular shopping
                                                                                                                                            • Figure 56: Types of shopping regularly completed in convenience stores, by age, February 2015
                                                                                                                                            • Figure 57: Types of shopping regularly completed in convenience stores, by location, February 2015
                                                                                                                                          • Younger consumers head to convenience stores for lunch
                                                                                                                                            • Figure 58: Lunchtime or snack purchasing in convenience stores, by age, February 2015
                                                                                                                                          • Purchasing of specialised items by generation
                                                                                                                                            • Figure 59: Types of shopping regularly completed in convenience stores, by generations, February 2015
                                                                                                                                        • The Consumer – Attitudes to Convenience Stores

                                                                                                                                          • Key points
                                                                                                                                            • What we asked
                                                                                                                                              • Top-up shopping comes out on top
                                                                                                                                                • Figure 60: Agreement to statements surrounding convenience store use, February 2015
                                                                                                                                              • Convenience stores seen as a good alternative to supermarkets
                                                                                                                                                • Figure 61: Attitudes to the statement ‘I find convenience stores from major chains are a good alternative to large supermarkets’, February 2015
                                                                                                                                                • Figure 62: Attitudes to the statement ‘I find convenience stores from major chains (eg Tesco Express, Sainsbury's Local) are a good alternative to large supermarkets’, by convenience store regularly used, February 2015
                                                                                                                                              • Convenience gaining some supermarket business
                                                                                                                                                • Figure 63: Attitudes to the statement ‘I have switched some of my shopping from a supermarket to a convenience store in the last couple of years’, February 2015
                                                                                                                                                • Figure 64: Agreement to the statement ‘I have switched some of my shopping from a supermarket to a convenience store in the last couple of years’, by type of location lived in, February 2015
                                                                                                                                                • Figure 65: Attitudes to the statement ‘I have switched some of my shopping from a supermarket to a convenience store in the last couple of years’, by convenience store regularly used, February 2015
                                                                                                                                              • Using convenience stores for top-up purchases after using online
                                                                                                                                                • Figure 66: Attitudes to the statement ‘I use convenience stores as a complement to buying groceries online’, February 2015
                                                                                                                                              • Discount shoppers using convenience stores for a top-up
                                                                                                                                                  • Figure 67: Attitudes to the statement ‘I use convenience stores as a complement to shopping at Aldi/Lidl’, February 2015
                                                                                                                                                • Some convenience stores are worth the effort
                                                                                                                                                  • Figure 68: Attitudes to the statement ‘I have a preferred convenience store retailer that I will make an effort to visit’, February 2015
                                                                                                                                                • Cutting down on food waste and saving money
                                                                                                                                                  • Figure 69: Attitudes to the statement ‘I shop at convenience stores to cut down on food waste’, February 2015
                                                                                                                                                • Fuel a concern for some consumers
                                                                                                                                                    • Figure 70: Attitudes to the statement ‘I shop at convenience stores to cut down on car usage’, February 2015
                                                                                                                                                  • Click-and-collect an added extra
                                                                                                                                                      • Figure 71: Attitudes to the statement ‘I have used a convenience store as a collection point for non-grocery products’, February 2015
                                                                                                                                                  • Who’s Innovating

                                                                                                                                                    • Key points
                                                                                                                                                      • Budgens’ new concept
                                                                                                                                                        • Figure 72: Budgens’ Byfleet store
                                                                                                                                                      • Partnering with local wine merchant
                                                                                                                                                        • Burger bar come convenience store
                                                                                                                                                          • Figure 73: Eat 17, Spar store, Walthamstow, London, 2015
                                                                                                                                                        • Supermarket in a box
                                                                                                                                                          • Figure 74: Coop Italy ‘supermarket in a box’
                                                                                                                                                        • Fresh food to go
                                                                                                                                                          • Health range
                                                                                                                                                            • Nisa Store of the Future 2
                                                                                                                                                              • Figure 75: Nisa Store of the Future 2 concept
                                                                                                                                                            • Using technology to gather feedback
                                                                                                                                                              • Figure 76: Customer feedback kiosks in Little Waitrose
                                                                                                                                                            • Energy saving store
                                                                                                                                                              • Customer loyalty programme
                                                                                                                                                              • Leading Retailers and Market Shares

                                                                                                                                                                • Key points
                                                                                                                                                                  • Leaders Tesco and Co-op hold their market share
                                                                                                                                                                    • Figure 77: Leading convenience retailers’ market shares, 2013 and 2014
                                                                                                                                                                  • Grocery multiples continue to extended their market share…
                                                                                                                                                                    • Figure 78: Total sales of the leading retailers, by type of retailer (excl. VAT), 2013 and 2014
                                                                                                                                                                  • …despite trailing in terms of store numbers
                                                                                                                                                                    • Figure 79: Store numbers of the leading grocery multiples and symbol groups, 2010-14
                                                                                                                                                                  • Leading retailers: Tesco has a commanding lead
                                                                                                                                                                      • Figure 80: Leading convenience retailers’ net revenues (excl. vat), 2010-14
                                                                                                                                                                    • Major grocery multiples continue to expand
                                                                                                                                                                        • Figure 81: Leading convenience retailers’ outlet numbers, 2010-14
                                                                                                                                                                        • Figure 82: Leading convenience retailers’ annual sales per outlet, 2010-14
                                                                                                                                                                      • Market shares
                                                                                                                                                                        • Figure 83: Leading convenience retailers’ shares of sector sales, 2012-14
                                                                                                                                                                    • Space Allocation and Sales Mix

                                                                                                                                                                      • Key points
                                                                                                                                                                        • Space allocation overview
                                                                                                                                                                          • Figure 84: Convenience stores: Distribution of sales area by product category, by retailer, March 2015
                                                                                                                                                                        • Detailed space allocation
                                                                                                                                                                          • Fresh food battleground
                                                                                                                                                                            • Figure 85: The Co-op, Harrow Road, London, March 2015
                                                                                                                                                                          • Freshness worries to blame for lack of fresh produce at the independent corner shop?
                                                                                                                                                                            • Figure 86: Fresh and other food in-store mix, March 2015
                                                                                                                                                                          • Tailored product mix gives stores a USP
                                                                                                                                                                            • Figure 87: Convenience stores: Detailed space allocation, March 2015
                                                                                                                                                                            • Figure 88: Convenience stores: Detailed space allocation, March 2015 (continued)
                                                                                                                                                                          • Retail product mix
                                                                                                                                                                              • Figure 89: Leading convenience retailers, summary performance data, 2013/14
                                                                                                                                                                              • Figure 90: Leading C-store retailers, estimated share of sales by product, 2013/14
                                                                                                                                                                              • Figure 91: Leading C-store retailers, estimated sales by product, 2013/14
                                                                                                                                                                          • Brand Research

                                                                                                                                                                            • What you need to know
                                                                                                                                                                              • Brand map
                                                                                                                                                                                • Figure 92: Attitudes towards and usage of selected brands, March 2015
                                                                                                                                                                              • Key brand metrics
                                                                                                                                                                                • Figure 93: Key metrics for selected brands, March 2015
                                                                                                                                                                              • Brand attitudes: M&S Simply Food enjoys premium positioning
                                                                                                                                                                                • Figure 94: Attitudes, by brand, March 2015
                                                                                                                                                                              • Brand personality: Spar lacks some spark
                                                                                                                                                                                • Figure 95: Brand personality – macro image, March 2015
                                                                                                                                                                              • Sainsbury’s Local noted for customer service, Tesco Express may face some cynical consumers
                                                                                                                                                                                • Figure 96: Brand personality – micro image, March 2015
                                                                                                                                                                              • Brand analysis
                                                                                                                                                                                • M&S Simply Food’s premium offering promotes strong brand image
                                                                                                                                                                                  • Figure 97: User profile of M&S Simply Food, March 2015
                                                                                                                                                                                • Sainsbury’s Local has strong customer service element but lacks the same presence as Tesco Express
                                                                                                                                                                                  • Figure 98: User profile of Sainsbury’s Local, March 2015
                                                                                                                                                                                • Tesco Express has high usage from its large network of stores, especially in urban areas
                                                                                                                                                                                  • Figure 99: User profile of Tesco Express, March 2015
                                                                                                                                                                                • The Co-operative’s strength is its rural presence and convenience
                                                                                                                                                                                  • Figure 100: User profile of The Co-operative, March 2015
                                                                                                                                                                                • Spar likely to be used for essentials but may be seen as too basic for bigger shops
                                                                                                                                                                                  • Figure 101: User profile of Spar, March 2015
                                                                                                                                                                              • Brand Communication and Promotion

                                                                                                                                                                                • Key points
                                                                                                                                                                                  • Leading supermarket and c-store advertisers
                                                                                                                                                                                      • Figure 102: Main media ad spend, by leading supermarket and convenience store operators, 2010-14
                                                                                                                                                                                    • 42.2% of advertising spend channelled through TV
                                                                                                                                                                                      • Figure 103: Main media ad spend by leading supermarket and convenience store operators, by media type, 2014
                                                                                                                                                                                  • The Co-operative Food

                                                                                                                                                                                      • What we think
                                                                                                                                                                                        • ‘Fair & Square’ pricing pledge
                                                                                                                                                                                          • Pubs sites and c-store acquisitions boosting expansion
                                                                                                                                                                                            • Scraps online grocery service
                                                                                                                                                                                              • Refurbishing hundreds of c-stores
                                                                                                                                                                                                • Company background
                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                    • Figure 104: The Co-operative Food: Group financial performance, 2010/11-2014/15
                                                                                                                                                                                                    • Figure 105: The Co-operative Food: Outlet data, 2010/11-2014/15
                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                  • Costcutter Supermarkets Group

                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                        • New brand strategy
                                                                                                                                                                                                          • New buy and supply arrangement teething problems
                                                                                                                                                                                                            • Simply Fresh investment
                                                                                                                                                                                                              • Rationalising non-core brands
                                                                                                                                                                                                                • Click-and-collect technology in place
                                                                                                                                                                                                                  • Company background
                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                      • Figure 106: Costcutter Supermarkets Group: Group financial performance, 2010/11-2013/14
                                                                                                                                                                                                                      • Figure 107: Costcutter Supermarkets Group: Outlet data, 2010/11-2013/14
                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                    • Marks & Spencer (UK Food)

                                                                                                                                                                                                                        • What we think
                                                                                                                                                                                                                          • Disappointing like-for-like performance
                                                                                                                                                                                                                            • Specialist range
                                                                                                                                                                                                                              • Simply Food ups expansion plans
                                                                                                                                                                                                                                • Company background
                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                    • Figure 108: Marks & Spencer, UK like-for-like growth, 2012/13, 2013/14
                                                                                                                                                                                                                                    • Figure 109: Marks & Spencer: Group financial performance, 2010/11 -2014/15
                                                                                                                                                                                                                                    • Figure 110: Marks & Spencer (UK): Outlet data, 2010/11-2014/15
                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                  • Premier

                                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                                        • Targeting core customers
                                                                                                                                                                                                                                          • Booker BHS supply deal
                                                                                                                                                                                                                                            • New tailored format to suit local demographic characteristics
                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                  • Figure 111: Premier: Estimated sales performance, 2010/11-2014/15
                                                                                                                                                                                                                                                  • Figure 112: Premier: Outlet data, 2010/11-2014/15
                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                • J. Sainsbury

                                                                                                                                                                                                                                                    • What we think
                                                                                                                                                                                                                                                      • Netto venture
                                                                                                                                                                                                                                                        • Combined convenience store and pharmacy
                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                              • Figure 113: J. Sainsbury: Group financial performance, 2010/11-2014/15
                                                                                                                                                                                                                                                              • Figure 114: J. Sainsbury: Outlet data, 2010/11-2014/15
                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                            • Spar UK Ltd

                                                                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                                                                  • Services to fulfil a variety of shopper missions
                                                                                                                                                                                                                                                                    • Franchise partners and local suppliers
                                                                                                                                                                                                                                                                      • New foodservice counter concept
                                                                                                                                                                                                                                                                        • Forecourt expansion
                                                                                                                                                                                                                                                                          • Own brand drive success
                                                                                                                                                                                                                                                                            • Increased online activity to engage with consumers
                                                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                                  • Figure 115: Spar UK Ltd: Group financial performance, 2010/11-2014/15
                                                                                                                                                                                                                                                                                  • Figure 116: Spar UK Ltd: Outlet data, 2010/11-2014/15
                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                • Tesco

                                                                                                                                                                                                                                                                                    • What we think
                                                                                                                                                                                                                                                                                      • Profits overstatement
                                                                                                                                                                                                                                                                                        • Lewis’s turn-around
                                                                                                                                                                                                                                                                                          • Cutting back ranges to simplify shopping
                                                                                                                                                                                                                                                                                            • The future
                                                                                                                                                                                                                                                                                              • Company background (UK)
                                                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                                                    • Figure 117: Tesco UK: Sales growth, 2014/15
                                                                                                                                                                                                                                                                                                    • Figure 118: Tesco Plc: Group financial performance, 2009/10-2014/15
                                                                                                                                                                                                                                                                                                  • Performance by store format and channel
                                                                                                                                                                                                                                                                                                    • Figure 119: Like-for-like sales growth by format and channel, Q1 – Christmas 2014/15
                                                                                                                                                                                                                                                                                                  • Outlets
                                                                                                                                                                                                                                                                                                    • Figure 120: Tesco UK: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                    • Figure 121: Tesco sales breakdown, 2013/14
                                                                                                                                                                                                                                                                                                • Other Major Convenience Retailers

                                                                                                                                                                                                                                                                                                    • Figure 122: Other major convenience fascia: Estimated retail sales and store numbers, 2013-14
                                                                                                                                                                                                                                                                                                  • Nisa
                                                                                                                                                                                                                                                                                                    • Lifestyle Express (Landmark Wholesale)
                                                                                                                                                                                                                                                                                                      • Best-One (Bestway Group)
                                                                                                                                                                                                                                                                                                        • McColl’s (McColl’s Retail Group)
                                                                                                                                                                                                                                                                                                        • Petrol Forecourts

                                                                                                                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                                                                                                                            • Retail context
                                                                                                                                                                                                                                                                                                                • Figure 123: Number of petrol forecourts by type of operation, 2014
                                                                                                                                                                                                                                                                                                              • Leading grocers open new forecourts
                                                                                                                                                                                                                                                                                                                • Figure 124: Number of petrol forecourts operated by superstores, by retailer, 2014
                                                                                                                                                                                                                                                                                                              • Major fuel companies
                                                                                                                                                                                                                                                                                                                • Figure 125: Leading fuel companies’ estimated shop sales and forecourt numbers, 2013-14

                                                                                                                                                                                                                                                                                                            Companies Covered

                                                                                                                                                                                                                                                                                                            • Mace (England & Scotland)
                                                                                                                                                                                                                                                                                                            • Marks & Spencer
                                                                                                                                                                                                                                                                                                            • Spar UK Ltd
                                                                                                                                                                                                                                                                                                            • Waitrose

                                                                                                                                                                                                                                                                                                            Convenience Stores - UK - April 2015

                                                                                                                                                                                                                                                                                                            US $2,672.70 (Excl.Tax)