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Credit and Debit Cards - UK - July 2009

Although consumers are increasingly turning to plastic cards instead of cash, the credit and debit card markets are heading in two different directions. A more mature market, credit card business has been relatively stagnant for the past several years – the number of credit cards in issue has actually been in decline since 2005. The debit card market, on the other hand, continues to show strong growth – now accounting for nearly three quarters of all plastic card transaction volumes.

The credit crunch has impacted the market for plastic cards in a number of ways, from a tightening in lending criteria, to a shake up among the top banks, to a significant decline consumer confidence, to an increasingly stringent regulatory environment. Consumers have become more cautious with their personal finances, with the primary focus being on paying off debt. As a result the current economic environment greatly favours the continued growth in the use of debit cards.

In addition to the difficulties in the economy the credit and debit card markets also face changes in regard to a rise in fraudulent activity and a steady level of identity theft. While much has been done to improve security, fraudsters have continued to find new ways to get around them. On a brighter note, the plastic card market can also be characterised as a market with a number of exciting innovations that could totally change the way consumer use and view credit and debit cards.

This report explores the key developments taking place in the credit and debit cards markets, ranging from wider demographic and economic trends to industry specific developments. The Market Size section highlights changes and potential for growth in each segment of the market, while the key players and their performance within the marketplace are also included. Finally, consumer research examines trends in plastic card ownership and debt as well as attitudes and behaviour towards credit and debit cards.

Key issues

The consolidation brought on as a result of the credit crunch has dramatically shaken up market share in retail banking industry.

A tightening in lending criteria has increased competition for quality customers among providers.

Advertising on plastic cards has shrunk, along with the potential target market.

Security continues to be an issue for credit and debit card providers as fraudulent activity and identity theft continues to grow.

Increased focus on paying off debt has reduced demand for credit.

The financial crisis has also brought increased scrutiny and regulation on credit and debit card providers.

Average credit and debt card transaction values are relatively high indicating there is plenty of room to encourage the use of cards for smaller value transaction instead of cash.

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Table of contents

  1. Issues in the Market

      • Key issues
        • Abbreviations
        • Future Opportunities

          • The rise of the debt card and fall of the credit card
            • Plastic cards for pensioners
              • Plenty of room to expand card use for smaller value transactions
                • Death of Plastic…
                  • …but not of security concerns
                  • Market in Brief

                    • Debit card growth negates fall in the number of credit cards in issue
                      • Figure 1: Number of payment cards in issue, by type, 2003-08
                    • Credit cards mainly a source of revolving credit
                      • Figure 2: Gross and net credit card lending, 2004-09 (not seasonally adjusted)
                    • Visa dominates debit cards while MasterCard controls credit cards
                      • Plastic card transaction values rising ahead of volumes
                        • Credit and debit card spending behaviour
                          • Spending will be depressed as consumers focus on debt repayment
                            • APRs rise along with lending criteria and fraudulent activity
                              • Market share – Lloyds Banking Group takes control
                                • Adspend on plastic cards declines
                                  • Branch network still important in distribution but future online
                                    • Key consumer research findings
                                      • Type of credit held
                                        • Debit card usage
                                          • Credit card usage
                                            • Consumers and type of issuer
                                            • Internal Market Environment

                                              • Key points
                                                • APRs continue to rise along with lending criteria
                                                  • Figure 3: Official end-of-month bank rate and monthly bank and building society overdraft and credit card interest rates, January 2002-June 2009
                                                • Shrunken target market increases competition for new business
                                                  • Faster Payments Service introduced in May 2008
                                                    • Value of plastic card fraud hits £596 million in 2008
                                                      • Figure 4: Value of fraudulent transactions, by card type, 2002-08
                                                    • Identity theft continues to be a problem
                                                      • Figure 5: Number of reported cases of identity theft, 2000-08
                                                    • 32% rise in credit card complaints to the Ombudsman
                                                      • Changing regulatory landscape
                                                        • OFT to conduct an investigation into consumer credit
                                                          • FSA to tighten control of retail banking activities
                                                            • New FSA rules replacing the Banking Code
                                                              • Government White paper aims to curb irresponsible lending
                                                                • The Payment Service Directive
                                                                  • Consumer Credit Directive
                                                                    • E-Money Directive
                                                                      • Interchange investigations
                                                                      • Broader Market Environment

                                                                        • Key points
                                                                          • Economic conditions likely to hinder spending
                                                                            • Consumer confidence rising from the depths but still low
                                                                              • Figure 6: Monthly consumer confidence index, June 1988-June 2009
                                                                            • Expected financial activity focuses mostly on debt repayment
                                                                              • Figure 7: Savings, investment, borrowing and debt repayment – consumers’ expected activity, quarterly indices, 2002-09 (Q2)
                                                                            • Unemployment – 7.2% and rising?
                                                                              • Figure 8: Working age unemployment rate, seasonally adjusted, year to March 2004-09
                                                                            • Fall in inflation and interest rates has eased pressure on budgets…
                                                                              • Figure 9: Monthly changes in the rate of annual inflation* and Bank of England base rate – UK, June 2002-June 2009
                                                                            • Increasing internet penetration good for the plastic card industry
                                                                              • Figure 10: British internet penetration at home/work/place of study or elsewhere, April 2002-January 2009
                                                                          • Competitive Context

                                                                            • Key points
                                                                              • Decline of the cheque
                                                                                • Figure 11: Volume of cheque* and plastic card** and automated payment^ transactions, millions, 2002-18
                                                                              • Store card market shrinking as retailers issue own-brand credit cards
                                                                                • Total borrowing on overdrafts hits £10 billion in 2008
                                                                                  • Figure 12: Total borrowing on overdrafts, 2003-08
                                                                                • A sharp decline in unsecured personal loans
                                                                                  • Figure 13: Gross and net consumer credit (excluding credit card lending), June 2004-April 2009 (not seasonally adjusted)
                                                                              • SWOT Analysis

                                                                                  • Figure 14: Credit and debit card SWOT analysis, July 2009
                                                                              • Who’s Innovating?

                                                                                • Key points
                                                                                  • Emue – a card with a built-in one-time password generator
                                                                                    • O2 trials mobile wallet technology concept
                                                                                      • Orange and Barclaycard also partner up for mobile payments technology
                                                                                        • iPhone Credit Card Terminal
                                                                                          • Citi experiments with Facebook and MySpace to generate new business
                                                                                            • Google looking into credit score-based targeted advertising
                                                                                              • Virtual prepaid cards have failed to gain widespread appeal
                                                                                                • ‘Dual marketing messages’ – advertising to teens and parents
                                                                                                  • Discover ‘Current’ card giving parents more control over teen spending
                                                                                                    • Marks & Spencer Premium Club to increase in-store shopping
                                                                                                      • Lloyds debit card holders can use ‘spare change’ to build up savings
                                                                                                        • Prepaid travel cards for overseas spending
                                                                                                        • Trade Perspective

                                                                                                            • Impact of the recession
                                                                                                              • More focus on retention
                                                                                                                • Changing regulatory environment
                                                                                                                  • Debit vs. credit card usage
                                                                                                                    • Overseas credit and debit card usage
                                                                                                                      • Cashless society – still some way off
                                                                                                                        • Prospects for innovation
                                                                                                                        • Market Size and Forecast

                                                                                                                          • Key points
                                                                                                                            • Credit card debt falls from its mid-2000s peak
                                                                                                                              • Figure 15: Outstanding credit card balances, not seasonally adjusted, 2004-09
                                                                                                                            • Credit cards mainly used as revolving credit
                                                                                                                              • Figure 16: Gross and net credit card lending, 2004-09 (not seasonally adjusted)
                                                                                                                            • Most pay off their balances in full each month
                                                                                                                              • Figure 17: Trends in how balance settled for credit card, 2004-08
                                                                                                                            • Debit card growth negates fall in the number of credit cards in issue
                                                                                                                              • Figure 18: Number of payment cards in issue, by type, 2002-08
                                                                                                                            • Multiple credit card ownership on the decline
                                                                                                                              • Figure 19: Trends in number of credit cards held, 2004-08
                                                                                                                            • Debit cards responsible for 73% of transaction volumes
                                                                                                                              • Figure 20: Volume of UK purchases, by card type, 2002-08
                                                                                                                            • Value of purchases on debit and charge cards continues to rise
                                                                                                                              • Figure 21: Value of UK purchases, by card type, 2002-08
                                                                                                                            • Average purchase values highest for charge cards
                                                                                                                              • Figure 22: Average purchase value in the UK, by card type, 2002-08
                                                                                                                            • Debit cards most frequently used type of card
                                                                                                                              • Figure 23: Card usage frequency for purchases in the UK, by card type, 2002-08
                                                                                                                            • Forecast
                                                                                                                              • Credit Cards – will be used less frequently but for higher value purchases
                                                                                                                                • Figure 24: Forecast of credit cards: Total value and volume of purchases, 2004-14
                                                                                                                              • Debit Cards – average purchase value likely to fall over time
                                                                                                                                • Figure 25: Forecast of debit cards: Total value and volume of purchases, 2004-14
                                                                                                                              • Factors used in the forecast
                                                                                                                              • Segment Performance

                                                                                                                                • Key points
                                                                                                                                  • Debit cards
                                                                                                                                    • Visa dominates UK debit card market
                                                                                                                                      • Figure 26: Debit cards in issue, by scheme, 2002-08
                                                                                                                                    • Visa debit card represents over half of all transaction volumes
                                                                                                                                      • Figure 27: Debit card transaction volumes, by scheme, 2002-08
                                                                                                                                    • Transaction values rising slightly ahead of volume
                                                                                                                                      • Figure 28: Debit card transaction value, by scheme, 2002-08
                                                                                                                                    • Average transaction values around £50
                                                                                                                                      • Figure 29: Debit card average transaction values, by scheme, 2002-08
                                                                                                                                    • Cash acquisition on the rise
                                                                                                                                      • Figure 30: Debit card cash acquisition, by scheme, 2002-08
                                                                                                                                    • Credit and charge cards
                                                                                                                                      • MasterCard taking over where Visa took off
                                                                                                                                        • Figure 31: Credit and charge cards in issue, by scheme, 2002-08
                                                                                                                                      • Overall transaction volumes relatively flat
                                                                                                                                        • Figure 32: Credit and charge card transaction volumes, by scheme, 2002-08
                                                                                                                                      • Purchase volumes also stagnate
                                                                                                                                        • Figure 33: Credit and charge card purchase volumes, by scheme, 2002-08
                                                                                                                                      • Value of credit and charge card purchases continues to rise
                                                                                                                                        • Figure 34: Credit and charge card purchase values, by scheme, 2002-08
                                                                                                                                      • Average purchase values considerably higher for ‘other’ issuers
                                                                                                                                        • Figure 35: Average credit and charge card purchase values, by scheme, 2002-08
                                                                                                                                      • Cash acquisition on credit and charge cards decreasing
                                                                                                                                        • Figure 36: Credit and charge card cash acquisition volumes, by scheme, 2002-08
                                                                                                                                        • Figure 37: Credit and charge card cash acquisition value, by scheme, 2002-08
                                                                                                                                    • Spending Behaviour

                                                                                                                                      • Key points
                                                                                                                                        • Highest purchase volumes on food and drink
                                                                                                                                          • Figure 38: Credit and debit card purchase* volumes millions, by sector, 2008
                                                                                                                                        • Consumers spend twice as much on debit cards
                                                                                                                                          • Figure 39: Credit and debit card purchase* values £ millions, by sector, 2008
                                                                                                                                        • Average value of purchases falling in most categories
                                                                                                                                          • Figure 40: Average value of purchases*, by sector, 2003-08
                                                                                                                                        • Overseas – credit cards are still favoured
                                                                                                                                          • Figure 41: Summary of credit and debit card transactions outside the UK, annual transaction value and volume, 2008
                                                                                                                                      • Market Share

                                                                                                                                        • Key points
                                                                                                                                          • Debit cards
                                                                                                                                            • Lloyds Banking Group leads the current account market
                                                                                                                                              • Figure 42: Main or primary current account providers, by main banking groups, March 2009
                                                                                                                                            • Credit cards
                                                                                                                                              • Lloyds Banking Group grabs top spot from Barclays with HBOS takeover
                                                                                                                                                • Figure 43: Credit card provider market share, by brand, April 2009
                                                                                                                                            • Companies and Products

                                                                                                                                              • Major players
                                                                                                                                                • American Express
                                                                                                                                                  • Barclays/Barclaycard
                                                                                                                                                    • Capital One
                                                                                                                                                      • HSBC
                                                                                                                                                        • Lloyds Banking Group
                                                                                                                                                          • Marks & Spencer Money
                                                                                                                                                            • MBNA
                                                                                                                                                              • Royal Bank of Scotland
                                                                                                                                                                • Other recent company news
                                                                                                                                                                  • O2 to launch 02 Money
                                                                                                                                                                    • Nationwide introduces new overseas use charges
                                                                                                                                                                      • Egg launches mass-market credit card with a monthly fee
                                                                                                                                                                        • Tesco plans further activity in financial services
                                                                                                                                                                        • Brand Communication and Promotion

                                                                                                                                                                          • Key points
                                                                                                                                                                            • Plastic card adspend down by a fifth in 2008
                                                                                                                                                                              • Figure 44: Plastic card adspend, by category, 2006-08
                                                                                                                                                                            • 69% of advertising done via direct mail
                                                                                                                                                                              • Figure 45: Plastic card adspend, by media type, 2006-08
                                                                                                                                                                            • Most major plastic card providers have cut adspend
                                                                                                                                                                              • Figure 46: Top ten plastic card adspend companies, 2006-08
                                                                                                                                                                            • Average monthly adspend peaks at the start and end of the year
                                                                                                                                                                              • Figure 47: Adspend seasonality based on average monthly adspend, 2006-08
                                                                                                                                                                          • Brand Elements

                                                                                                                                                                              • Key points
                                                                                                                                                                                • Brand map
                                                                                                                                                                                    • Figure 48: Attitudes towards and usage of credit and debit card brands, May 2009
                                                                                                                                                                                  • Brand qualities of credit and debit card brands
                                                                                                                                                                                    • Banks most competent, but Virgin most vibrant
                                                                                                                                                                                      • Figure 49: Personalities of various credit and debit card brands, May 2009
                                                                                                                                                                                    • Experience of credit and debit card brands
                                                                                                                                                                                      • Barclaycard most used, but Capital One losing custom?
                                                                                                                                                                                        • Figure 50: Consumer usage of various credit and debit card brands, May 2009
                                                                                                                                                                                      • Brand intentions for credit and debit card brands
                                                                                                                                                                                        • Virgin Money most considered, but credit appetite suppressed
                                                                                                                                                                                          • Figure 51: Consideration of various credit and debit card brands, May 2009
                                                                                                                                                                                        • Brand satisfaction for credit and debit card brands
                                                                                                                                                                                          • Tesco has best customer endorsement
                                                                                                                                                                                            • Figure 52: Satisfaction with various credit and debit card brands, May 2009
                                                                                                                                                                                          • Brand commitment to credit and debit card brands
                                                                                                                                                                                            • Lloyds TSB has top commitment
                                                                                                                                                                                              • Figure 53: Commitment to various credit and debit card brands, May 2009
                                                                                                                                                                                            • Barclaycard
                                                                                                                                                                                              • What the consumer thinks
                                                                                                                                                                                                • Figure 54: Attitudes towards the Barclaycard brand, May 2009
                                                                                                                                                                                              • Capital One
                                                                                                                                                                                                • What the consumer thinks
                                                                                                                                                                                                  • Figure 55: Attitudes towards the Capital One brand, May 2009
                                                                                                                                                                                                • Lloyds TSB
                                                                                                                                                                                                  • What the consumer thinks
                                                                                                                                                                                                    • Figure 56: Attitudes towards the Lloyds TSB brand, May 2009
                                                                                                                                                                                                  • American Express
                                                                                                                                                                                                    • What the consumer thinks
                                                                                                                                                                                                      • Figure 57: Attitudes towards the American Express brand, May 2009
                                                                                                                                                                                                    • Tesco
                                                                                                                                                                                                      • What the consumer thinks
                                                                                                                                                                                                        • Figure 58: Attitudes towards the Tesco brand, May 2009
                                                                                                                                                                                                    • Channels to Market

                                                                                                                                                                                                      • Key points
                                                                                                                                                                                                        • Over a quarter of consumers apply for credit cards in a branch
                                                                                                                                                                                                          • Figure 59: How consumers applied for credit cards, 2008
                                                                                                                                                                                                        • 70% of internet users have opened a credit card online…
                                                                                                                                                                                                          • Figure 60: Method used to switch/open new account, by product type, April 2008
                                                                                                                                                                                                        • …but debit cards are more likely to be obtained via the branch network
                                                                                                                                                                                                          • The future of distribution is online
                                                                                                                                                                                                            • Figure 61: Online purchasing behaviour for current accounts and credit cards, September 2008
                                                                                                                                                                                                        • The Consumer – Type of Credit Held

                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                            • Two in five borrowing using unsecured debt
                                                                                                                                                                                                                • Figure 62: Forms of credit held with outstanding balances, 2008 and 2009
                                                                                                                                                                                                              • Some have debt from multiple sources
                                                                                                                                                                                                                • Figure 63: Cross-ownership of types of outstanding credit, April 2009
                                                                                                                                                                                                              • Middle-aged and more affluent most likely to have consumer debt
                                                                                                                                                                                                                • Figure 64: Outstanding credit held, by gender, age and socio-economic group, April 2009
                                                                                                                                                                                                              • Young and less affluent lack access to most forms of consumer credit
                                                                                                                                                                                                              • The Consumer – Credit Card Brand Share

                                                                                                                                                                                                                • Key points
                                                                                                                                                                                                                  • Barclaycard and Lloyds TSB vie for top spot
                                                                                                                                                                                                                      • Figure 65: Credit card ownership and provider share, April 2009
                                                                                                                                                                                                                    • Nearly one in eight hold a credit card with one of the big four banks
                                                                                                                                                                                                                      • Figure 66: Credit card providers, April 2009
                                                                                                                                                                                                                    • Retailers a hit with the ladies while men prefer direct providers
                                                                                                                                                                                                                      • Figure 67: Provider share, by gender and age, April 2009
                                                                                                                                                                                                                    • Wealthy spread their business among multiple providers
                                                                                                                                                                                                                      • Figure 68: Provider share, by socio-economic group and gross annual household income, April 2009
                                                                                                                                                                                                                    • Internet users going direct
                                                                                                                                                                                                                      • Figure 69: Provider share, by technology users, internet usage frequency and web use, April 2009
                                                                                                                                                                                                                  • The Consumer – Debit Card Usage

                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                      • Still plenty of scope to expand debit card usage
                                                                                                                                                                                                                          • Figure 70: Statements on debit card, April 2009
                                                                                                                                                                                                                        • Younger consumers will drive growth in lower-value transactions
                                                                                                                                                                                                                          • Figure 71: Most popular statements on debit card, by demographics, April 2009
                                                                                                                                                                                                                        • Less affluent present opportunities to expand debit card usage further
                                                                                                                                                                                                                          • Figure 72: Most popular statements on debit card, by demographics, April 2009
                                                                                                                                                                                                                        • Debit cards, media and technology
                                                                                                                                                                                                                          • Figure 73: Most popular statements on debit card, by demographics, April 2009
                                                                                                                                                                                                                      • The Consumer – Credit Card Usage

                                                                                                                                                                                                                        • Key points
                                                                                                                                                                                                                          • Over half happy with their credit cards…
                                                                                                                                                                                                                              • Figure 74: Credit card attitude and behaviour statements, April 2009
                                                                                                                                                                                                                            • …but little interest in added benefits
                                                                                                                                                                                                                              • Retailer issuers benefiting from backlash against traditional providers
                                                                                                                                                                                                                                • Figure 75: Credit card attitude and behaviour statements, by credit card provider, April 2009
                                                                                                                                                                                                                              • 25-44-year-olds show greatest level of engagement
                                                                                                                                                                                                                                • Figure 76: Credit card attitude and behaviour statements, by demographics, April 2009
                                                                                                                                                                                                                              • Wealthy show most interest in rewards and balance transfers
                                                                                                                                                                                                                                • Figure 77: Credit card attitude and behaviour statements, by demographics, April 2009
                                                                                                                                                                                                                              • Media, technology and credit card usage
                                                                                                                                                                                                                                • Figure 78: Credit card attitude and behaviour statements, by demographics, April 2009
                                                                                                                                                                                                                            • The Consumer – Targeting Opportunities

                                                                                                                                                                                                                              • Key points
                                                                                                                                                                                                                                • Key Target Groups
                                                                                                                                                                                                                                  • Figure 79: Credit card attitudinal groups, april 2009
                                                                                                                                                                                                                                • Passively Content
                                                                                                                                                                                                                                  • Rate Tarts
                                                                                                                                                                                                                                    • APR and Safety
                                                                                                                                                                                                                                      • Seeking Rewards
                                                                                                                                                                                                                                        • Seven in ten Rate Tarts have an outstanding balance on their credit card
                                                                                                                                                                                                                                          • Figure 80: Forms of credit with an outstanding balance, by target groups, April 2009
                                                                                                                                                                                                                                        • Passively Content sticking with the high street banks
                                                                                                                                                                                                                                          • Figure 81: Credit card providers, by target groups, April 2009
                                                                                                                                                                                                                                        • Rate tarts concentrated among the 25 to 54s
                                                                                                                                                                                                                                          • Figure 82: Target groups, by demographics, April 2009
                                                                                                                                                                                                                                        • Seeking Rewards populated by the wealthy
                                                                                                                                                                                                                                          • Figure 83: Target groups, by demographics, April 2009
                                                                                                                                                                                                                                        • Key target groups and media and technology usage
                                                                                                                                                                                                                                          • Figure 84: Target groups, by demographics, April 2009
                                                                                                                                                                                                                                      • Appendix – The Consumer – Types of Credit Held

                                                                                                                                                                                                                                          • Figure 85: Most popular money currently owed, by demographics, April 2009
                                                                                                                                                                                                                                          • Figure 86: Next most popular money currently owed, by demographics, April 2009 (continued)
                                                                                                                                                                                                                                      • Appendix – The Consumer – Brand Share

                                                                                                                                                                                                                                          • Figure 87: Provider share, by demographics, April 2009
                                                                                                                                                                                                                                      • Appendix – The Consumer – Debit Card Usage

                                                                                                                                                                                                                                          • Figure 88: Most popular statements on debit card, by demographics, April 2009
                                                                                                                                                                                                                                      • Appendix – The Consumer – Credit Card Usage

                                                                                                                                                                                                                                          • Figure 89: Most popular statements on credit cards, by demographics, April 2009
                                                                                                                                                                                                                                          • Figure 90: Next most popular statements on credit card, by demographics, April 2009 (continued)

                                                                                                                                                                                                                                      Companies Covered

                                                                                                                                                                                                                                      • AirAsia
                                                                                                                                                                                                                                      • Alliance & Leicester
                                                                                                                                                                                                                                      • American Express UK
                                                                                                                                                                                                                                      • APACS
                                                                                                                                                                                                                                      • Argos
                                                                                                                                                                                                                                      • Asda Group Ltd
                                                                                                                                                                                                                                      • Bank of England
                                                                                                                                                                                                                                      • Barclaycard
                                                                                                                                                                                                                                      • Barclays Bank plc
                                                                                                                                                                                                                                      • British Airways Plc
                                                                                                                                                                                                                                      • British Bankers' Association (BBA)
                                                                                                                                                                                                                                      • British Medical Association (BMA)
                                                                                                                                                                                                                                      • Cancer Research UK
                                                                                                                                                                                                                                      • Capital One Financial Corporation
                                                                                                                                                                                                                                      • Citibank
                                                                                                                                                                                                                                      • Clydesdale Bank
                                                                                                                                                                                                                                      • Co-operative Group
                                                                                                                                                                                                                                      • Debenhams Total (GTV)
                                                                                                                                                                                                                                      • Dogs Trust
                                                                                                                                                                                                                                      • Facebook, Inc.
                                                                                                                                                                                                                                      • Financial Ombudsman Service
                                                                                                                                                                                                                                      • Financial Services Authority (The)
                                                                                                                                                                                                                                      • First Direct
                                                                                                                                                                                                                                      • Gfk NOP
                                                                                                                                                                                                                                      • Google UK
                                                                                                                                                                                                                                      • Harrods Group Total
                                                                                                                                                                                                                                      • HBOS plc (Halifax Bank of Scotland)
                                                                                                                                                                                                                                      • HSBC Private Bank (UK) Limited
                                                                                                                                                                                                                                      • John Gilbert Financial Research
                                                                                                                                                                                                                                      • Lloyds Banking Group
                                                                                                                                                                                                                                      • Marks & Spencer
                                                                                                                                                                                                                                      • MasterCard UK
                                                                                                                                                                                                                                      • MoneyExpert Ltd
                                                                                                                                                                                                                                      • NatWest
                                                                                                                                                                                                                                      • Nokia Corporation (UK)
                                                                                                                                                                                                                                      • Office for National Statistics
                                                                                                                                                                                                                                      • Office of Fair Trading
                                                                                                                                                                                                                                      • Royal Bank of Scotland Group plc
                                                                                                                                                                                                                                      • Sainsbury's Bank
                                                                                                                                                                                                                                      • Student Loans Company Ltd
                                                                                                                                                                                                                                      • Tesco Personal Finance Limited
                                                                                                                                                                                                                                      • Travelex
                                                                                                                                                                                                                                      • Virgin Money
                                                                                                                                                                                                                                      • Visa Europe
                                                                                                                                                                                                                                      • Yorkshire Bank PLC
                                                                                                                                                                                                                                      • YouTube, Inc.

                                                                                                                                                                                                                                      Credit and Debit Cards - UK - July 2009

                                                                                                                                                                                                                                      £1,995.00 (Excl.Tax)