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Department Store Retailing - UK - January 2009

Consolidation has been a feature of the department store sector in the last ten years, both in terms of operator numbers and the range of goods sold.

The prolonged consumer boom, a more aspirational shopper and the growing popularity of designer and other premium brands, played into the hands of the bigger, more powerful retailers.

However, with much tougher economic times predicted for the next couple of years, the outlook for department stores is far less certain.

Main report themes:

  • What impact will the current economic climate have and what are the implications for department stores?

  • Will consumers trade down within department stores or trade away?

  • How do consumers feel about department store shopping as confidence weakens?

  • What do consumers want to see from department stores in today’s climate?

  • What part will e-commerce play in the foreseeable future?

  • Can foreign expansion deliver a credible new income stream?

  • How are changing demographics likely to impact on the sector?

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Table of contents

  1. Issues in the Market

      • Main themes
        • Sector definitions
          • Accounting policy
            • Market shares
              • Explanations
                • Abbreviations
                  • Department store definition
                    • Consumer research
                    • Insights and Opportunities

                      • Tough times ahead
                        • Trust
                          • Taking the strain
                          • Fast Forward Trends

                              • Trend 1: Slow It All Down
                                • Definition
                                  • What’s next?
                                    • Trend 2: Diversity is All
                                      • Definition:
                                        • What’s next?
                                        • Market in Brief

                                          • The future
                                            • Market size and performance
                                              • The competitive landscape
                                              • Internal Market Environment

                                                • Key points
                                                  • Responding to the downturn
                                                    • Battening down the hatches
                                                      • Getting closer to shoppers
                                                        • Longer term growth opportunities
                                                          • E-commerce
                                                            • Ramping up foreign expansion
                                                              • Consolidation
                                                                • Other corporate activity
                                                                • Broader Market Environment

                                                                  • Key points
                                                                    • Ageing population a major long term problem
                                                                      • Figure 1: Population forecasts, by age group, 2003-13
                                                                    • The economy
                                                                      • Figure 2: UK GDP growth, 1989-2008
                                                                    • Consumers feeling the pinch
                                                                        • Figure 3: Consumer expenditure, 1997-2008
                                                                      • Retail sales
                                                                        • Figure 4: UK: Year on year retail sales value growth, Jan 2008-Nov 2008
                                                                        • Figure 5: UK: Year on year retail sales volume growth, Jan 2008-Nov 2008
                                                                      • Consumer confidence
                                                                          • Figure 6: Nationwide Consumer Confidence Index, Jan 2006-Oct 2008
                                                                        • Consumer prices and interest rates
                                                                          • Figure 7: UK: Consumer prices, 2000-08
                                                                      • The Market in Context

                                                                        • Key points
                                                                          • Key product markets have performed well
                                                                            • Figure 8: Consumer spending on key department store markets, 2003-07
                                                                          • Competition intensifies
                                                                            • Spending patterns change in 2008
                                                                              • VAT cut
                                                                                • Figure 9: Consumer spending on key department store markets, first half 2007 vs 2008
                                                                              • Consumer prices
                                                                                • Figure 10: Consumer prices on select non-food categories, 1996-2007
                                                                            • Strengths and Weaknesses in the Market

                                                                              • Who’s Innovating?

                                                                                • Events
                                                                                  • Product development
                                                                                    • e-commerce
                                                                                      • Ethical and green issues
                                                                                      • Market Size and Forecast

                                                                                        • Key points
                                                                                          • Economic outlook
                                                                                            • Retail prospects
                                                                                              • Mixed goods sector will continue to suffer
                                                                                                • Young people starting to feel the pinch too
                                                                                                  • The challenges ahead
                                                                                                    • Convincing customers to pay a premium
                                                                                                      • Looking further out
                                                                                                        • Forecasts
                                                                                                          • Figure 11: Mixed goods retailers’ sales, 2003-13
                                                                                                        • Recent trends in mixed goods retailing
                                                                                                          • Sales performance
                                                                                                            • Figure 12: Mixed goods retailers, 2003-07
                                                                                                          • Outlet data
                                                                                                            • Figure 13: Non-specialised retail outlet numbers, 2000-06
                                                                                                          • Drilling down to department stores
                                                                                                            • Sales performance
                                                                                                              • Figure 14: Identified department stores, sales performance, 2003-07
                                                                                                            • Outlet data
                                                                                                              • Figure 15: Identified department stores, outlet numbers, 2001-07
                                                                                                          • Retail Competitor Analysis

                                                                                                            • Key points
                                                                                                              • Middle ground challenged
                                                                                                                • Not the time to be repositioning
                                                                                                                  • Top end has defensive qualities
                                                                                                                    • Trading down – who and where
                                                                                                                      • Smaller players will struggle too
                                                                                                                        • Figure 16: Major department store retailers, 2007/08
                                                                                                                      • Market shares and evaluation
                                                                                                                        • Figure 17: Department store retailers, market shares and evaluation, 2007
                                                                                                                    • Retail Advertising and Promotion

                                                                                                                      • Key points
                                                                                                                        • Figure 18: Main media advertising spend, by department stores, 2003-07
                                                                                                                      • Spending as percentage of turnover
                                                                                                                        • Figure 19: Main media advertising spend, as % of selective* department store sector sales, 2003-07
                                                                                                                        • Figure 20: Main media advertising spend, as % of select department store sales, 2007
                                                                                                                      • Spending by media
                                                                                                                        • Figure 21: Main media advertising by department stores, by media used, 2007
                                                                                                                    • The Consumer – Which Department Stores They Shop

                                                                                                                        • Key points
                                                                                                                          • Which department stores they shop
                                                                                                                              • Figure 22: Department stores bought from most frequently, in the last six months, October 2008
                                                                                                                            • Who buys where
                                                                                                                              • Debenhams
                                                                                                                                • John Lewis
                                                                                                                                    • Figure 23: Department stores bought from most frequently, in the last six months, by gender, age and socio-economic group, October 2008
                                                                                                                                  • House of Fraser and Selfridges
                                                                                                                                    • Other department stores
                                                                                                                                        • Figure 24: Department stores visited, in the last six months, by gender, age and socio-economic group, October 2008
                                                                                                                                      • Sliding consumer usage
                                                                                                                                          • Figure 25: Which department stores consumers have bought from in the previous six months, 2000, 2001, 2003, 2004, 2006 and 2008
                                                                                                                                        • Repertoire – House of Fraser and Selfridges shoppers are more promiscuous
                                                                                                                                            • Figure 26: Number of department stores shopped at, the past six months, October 2008
                                                                                                                                        • The Consumer – What They Would Like to See From Department Stores

                                                                                                                                            • Key points
                                                                                                                                              • What people would like
                                                                                                                                                  • Figure 27: What they would like to see from department stores, October 2008
                                                                                                                                                • Who wants what
                                                                                                                                                    • Figure 28: What they would like to see from department stores, by gender, age and socio-economic group, October 2008
                                                                                                                                                    • Figure 29: What they would like to see from department stores, by gender, age and socio-economic group, October 2008
                                                                                                                                                • The Consumer – Attitudes Towards Department Store Shopping

                                                                                                                                                    • Key points
                                                                                                                                                      • Attitudes to department stores
                                                                                                                                                          • Figure 30: How they feel about department store shopping, October 2008
                                                                                                                                                        • Who thinks what
                                                                                                                                                          • Trading down
                                                                                                                                                            • Shopping around for deals
                                                                                                                                                              • Quality matters
                                                                                                                                                                • ABs are canny shoppers
                                                                                                                                                                    • Figure 31: What they think of shopping in department stores, by gender, age and socio-economic group, October 2008
                                                                                                                                                                    • Figure 32: What they think of shopping in department stores, by gender, age and socio-economic group, October 2008
                                                                                                                                                                • Consumer Typologies

                                                                                                                                                                    • Key points
                                                                                                                                                                        • Figure 33: Department store shopping typologies, October 2008
                                                                                                                                                                      • Group 1: Lovers (21%)
                                                                                                                                                                        • Group 2: Neutral (27%)
                                                                                                                                                                          • Group 4: Small Cutbacks (35%)
                                                                                                                                                                            • Group 3: Strongest Cutbacks (17%)
                                                                                                                                                                              • Typologies by frequency of shopping
                                                                                                                                                                                • Figure 34: Percentage of groups who have shopped at a department store in the past six months, October 2008
                                                                                                                                                                              • Typologies by where people shop
                                                                                                                                                                                  • Figure 35: Penetration of groups within department stores, October 2008
                                                                                                                                                                              • Brand Elements

                                                                                                                                                                                  • Brand map
                                                                                                                                                                                    • Figure 36: Attitudes and usage of department store brands, December 2008
                                                                                                                                                                                  • Marks & Spencer
                                                                                                                                                                                    • What the brand is trying to achieve
                                                                                                                                                                                      • What the consumer thinks
                                                                                                                                                                                        • Figure 37: Attitudes towards the Marks & Spencer brand, December 2008
                                                                                                                                                                                      • Harvey Nichols
                                                                                                                                                                                        • What the brand is trying to achieve
                                                                                                                                                                                          • What the consumer thinks
                                                                                                                                                                                            • Figure 38: Attitudes towards the Harvey Nichols brand, December 2008
                                                                                                                                                                                          • John Lewis
                                                                                                                                                                                            • What the brand is trying to achieve
                                                                                                                                                                                              • What the consumer thinks
                                                                                                                                                                                                • Figure 39: Attitudes towards the John Lewis brand, December 2008
                                                                                                                                                                                              • Harrods
                                                                                                                                                                                                • What the brand is trying to achieve
                                                                                                                                                                                                  • What the consumer thinks
                                                                                                                                                                                                    • Figure 40: Attitudes towards the Harrods brand, December 2008
                                                                                                                                                                                                  • Brand qualities of department store brands
                                                                                                                                                                                                    • M&S dominates, John Lewis claims second place, Selfridges strongest of the premium brands
                                                                                                                                                                                                      • Figure 41: Personalities of various department store brands, December 2008
                                                                                                                                                                                                    • Experience of department store brands
                                                                                                                                                                                                      • M&S is most popular
                                                                                                                                                                                                        • Figure 42: Consumer usage of various department store brands, December 2008
                                                                                                                                                                                                      • Brand intentions for department store brands
                                                                                                                                                                                                        • M&S and Debenhams have best customer retention
                                                                                                                                                                                                          • Figure 43: Consideration of various department store brands, December 2008
                                                                                                                                                                                                        • Brand momentum for department store brands
                                                                                                                                                                                                          • M&S and John Lewis seen to be gaining most ground
                                                                                                                                                                                                            • Figure 44: Momentum of various department store brands, December 2008
                                                                                                                                                                                                          • Brand satisfaction for department store brands
                                                                                                                                                                                                            • Harrods and John Lewis show best excellent rating
                                                                                                                                                                                                              • Figure 45: Satisfaction with various department store brands, December 2008
                                                                                                                                                                                                            • Brand commitment to department store brands
                                                                                                                                                                                                              • M&S has the strongest core of loyal customers
                                                                                                                                                                                                                • Figure 46: Commitment to various department store brands, December 2008
                                                                                                                                                                                                              • Round up
                                                                                                                                                                                                              • Beale

                                                                                                                                                                                                                  • Figure 47: Beale Plc: Sales as share of department store sector in the UK, 2003-07
                                                                                                                                                                                                                • Financial performance
                                                                                                                                                                                                                    • Figure 48: Beale Plc: Group financial performance, 2002/03-2006/07
                                                                                                                                                                                                                  • Store portfolio
                                                                                                                                                                                                                    • Figure 49: Beale Plc: Outlet data, 2003-07
                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                    • Market positioning
                                                                                                                                                                                                                      • Brands
                                                                                                                                                                                                                        • Product offer
                                                                                                                                                                                                                          • Pricing
                                                                                                                                                                                                                            • Operational issues
                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                              • Debenhams

                                                                                                                                                                                                                                  • Figure 50: Debenhams: Sales as share of UK department store sector sales, 2003-07
                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                  • Financial performance
                                                                                                                                                                                                                                    • Highly geared balance sheet
                                                                                                                                                                                                                                      • Figure 51: Debenhams: Group financial performance, 2003/04-2007/08
                                                                                                                                                                                                                                    • Store portfolio
                                                                                                                                                                                                                                        • Figure 52: Debenhams: UK and Republic of Ireland outlet data, 2004-08
                                                                                                                                                                                                                                        • Figure 53: Debenhams: International sales as % of consolidated sales, 2004/05-2007/08
                                                                                                                                                                                                                                        • Figure 54: Debenhams: International franchise outlet numbers, 2001/02-2007/08
                                                                                                                                                                                                                                        • Figure 55: Debenhams: International franchises by country, October 2008
                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                        • Market positioning
                                                                                                                                                                                                                                          • Brands
                                                                                                                                                                                                                                            • Product offer
                                                                                                                                                                                                                                              • Figure 56: Debenhams: Own bought product mix, 2006/07 and 2007/08
                                                                                                                                                                                                                                            • Pricing
                                                                                                                                                                                                                                              • Advertising and marketing
                                                                                                                                                                                                                                                • e-commerce and home shopping
                                                                                                                                                                                                                                                • Fenwick Ltd

                                                                                                                                                                                                                                                    • Figure 57: Fenwick Ltd: Sales as share of department store sales in UK, 2003-07
                                                                                                                                                                                                                                                  • Financial performance
                                                                                                                                                                                                                                                      • Figure 58: Fenwick Ltd: Group financial performance, 2003-07
                                                                                                                                                                                                                                                    • Store portfolio
                                                                                                                                                                                                                                                      • Figure 59: Fenwick Ltd: Outlet data, 2003-07
                                                                                                                                                                                                                                                      • Figure 60: Fenwicks: Store portfolio, 2007/08
                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                      • Market positioning
                                                                                                                                                                                                                                                        • Brands
                                                                                                                                                                                                                                                          • Product offer
                                                                                                                                                                                                                                                            • Pricing
                                                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                                                              • Harvey Nichols Group

                                                                                                                                                                                                                                                                  • Figure 61: Harvey Nichols Group Ltd: Sales as share of all department store retailers’ sales in UK, 2003-07
                                                                                                                                                                                                                                                                • Financial performance
                                                                                                                                                                                                                                                                    • Figure 62: Harvey Nichols Group Ltd: UK and Ireland retail financial performance, 2003/04-2007/08
                                                                                                                                                                                                                                                                    • Figure 63: Harvey Nichols Group Ltd: UK financial performance, 2006/07-2007/08
                                                                                                                                                                                                                                                                  • Store portfolio
                                                                                                                                                                                                                                                                    • Figure 64: Harvey Nichols Group Ltd: UK and Ireland outlet data, 2004-08
                                                                                                                                                                                                                                                                    • Figure 65: Harvey Nichols Group Ltd: Group outlet data, November 2008
                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                    • Market positioning
                                                                                                                                                                                                                                                                      • Brands
                                                                                                                                                                                                                                                                        • Product offer
                                                                                                                                                                                                                                                                          • Pricing
                                                                                                                                                                                                                                                                            • Advertising and marketing
                                                                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                                                                              • Harrods Ltd

                                                                                                                                                                                                                                                                                  • Figure 66: Harrods Ltd: Sales as share of department store retailers’ sales in UK, 2003-07
                                                                                                                                                                                                                                                                                • Financial performance
                                                                                                                                                                                                                                                                                    • Figure 67: Harrods Ltd: Group financial performance, 2003/04-2007/08
                                                                                                                                                                                                                                                                                  • Store portfolio
                                                                                                                                                                                                                                                                                      • Figure 68: Harrods Ltd: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                      • Market positioning
                                                                                                                                                                                                                                                                                        • Brands
                                                                                                                                                                                                                                                                                          • Product offer
                                                                                                                                                                                                                                                                                            • Advertising and marketing
                                                                                                                                                                                                                                                                                                • Figure 69: Harrods: Main media advertising spend, by type of media, 2007
                                                                                                                                                                                                                                                                                                • Figure 70: Harrods: Main media advertising spend, 2003-07
                                                                                                                                                                                                                                                                                              • e-commerce and home shopping
                                                                                                                                                                                                                                                                                              • House of Fraser

                                                                                                                                                                                                                                                                                                  • Figure 71: House of Fraser Plc: Sales as share of department store retailers’ sales in UK, 2003-07
                                                                                                                                                                                                                                                                                                • Strategic evaluation
                                                                                                                                                                                                                                                                                                  • Financial performance
                                                                                                                                                                                                                                                                                                      • Figure 72: House of Fraser Plc: Group financial performance, 2003-07
                                                                                                                                                                                                                                                                                                    • Store portfolio
                                                                                                                                                                                                                                                                                                        • Figure 73: House of Fraser Plc: Outlet data, 2003-07
                                                                                                                                                                                                                                                                                                      • Retail offering
                                                                                                                                                                                                                                                                                                        • Market positioning
                                                                                                                                                                                                                                                                                                          • Brands
                                                                                                                                                                                                                                                                                                              • Figure 74: House of Fraser: Apparel own-brands, 2008
                                                                                                                                                                                                                                                                                                            • Product offer
                                                                                                                                                                                                                                                                                                              • Pricing
                                                                                                                                                                                                                                                                                                                • Advertising and marketing
                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                  • John Lewis

                                                                                                                                                                                                                                                                                                                      • Figure 75: John Lewis Plc: Sales as share of department store sales in UK, 2003-07
                                                                                                                                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                        • Figure 76: John Lewis Plc: Group financial performance, 2003-07
                                                                                                                                                                                                                                                                                                                        • Figure 77: John Lewis Plc: Interim results, 2006/07-2008/09
                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                          • Figure 78: John Lewis Plc: Outlet data, 2003-07
                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                            • Brands
                                                                                                                                                                                                                                                                                                                              • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                • Pricing
                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                  • Marks & Spencer

                                                                                                                                                                                                                                                                                                                                      • Figure 79: Marks & Spencer (UK): Sales as share of all department store retailers’ sales in UK, 2003-07
                                                                                                                                                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                      • Recent history
                                                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                                                            • Figure 80: M&S: Group financial performance – continuing operations, 2003/04-2007/08
                                                                                                                                                                                                                                                                                                                                            • Figure 81: M&S: UK sales and like-for-like growth, 2003/04-2007/08
                                                                                                                                                                                                                                                                                                                                            • Figure 82: M&S: UK retail sales by product category, 2004/05-2007/08
                                                                                                                                                                                                                                                                                                                                          • Store portfolio
                                                                                                                                                                                                                                                                                                                                            • Figure 83: Marks & Spencer: UK stores by type, September 2007 and September 2008
                                                                                                                                                                                                                                                                                                                                            • Figure 84: Marks & Spencer: UK stores by type, 2004/05-2007/08
                                                                                                                                                                                                                                                                                                                                            • Figure 85: M&S: Breakdown of European franchise outlets, 2004-09
                                                                                                                                                                                                                                                                                                                                            • Figure 86: M&S: Other global locations, January 2009
                                                                                                                                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                                                                                                                                            • Market positioning
                                                                                                                                                                                                                                                                                                                                              • Brands
                                                                                                                                                                                                                                                                                                                                                • Product offer
                                                                                                                                                                                                                                                                                                                                                  • Figure 87: M&S: UK retail sales by product category, 2004/05-2007/08
                                                                                                                                                                                                                                                                                                                                                • Pricing
                                                                                                                                                                                                                                                                                                                                                    • Figure 88: Marks & Spencer: Clothing price architecture, 2004-08
                                                                                                                                                                                                                                                                                                                                                  • Advertising ad marketing
                                                                                                                                                                                                                                                                                                                                                    • Figure 89: Marks & Spencer: Advertising spending in the UK, 2003-07
                                                                                                                                                                                                                                                                                                                                                    • Figure 90: Marks & Spencer: Advertising spending in the UK by type of media, 2007
                                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                  • Selfridges Retail Ltd

                                                                                                                                                                                                                                                                                                                                                      • Figure 91: Selfridges Retail Ltd: Sales as share of mixed goods in UK, 2003-07
                                                                                                                                                                                                                                                                                                                                                    • Strategic evaluation
                                                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                                                        • Figure 92: Selfridges Retail Ltd: Group financial performance, 2003-07
                                                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                                                          • Figure 93: Selfridges Retail Ltd: Outlet data, 2003-07
                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                                                            • Brands
                                                                                                                                                                                                                                                                                                                                                              • Product offer
                                                                                                                                                                                                                                                                                                                                                                • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                  • TJ Hughes

                                                                                                                                                                                                                                                                                                                                                                      • Figure 94: TJ Hughes Plc: Sales as share of department store retailers’ sales in UK, 2003-07
                                                                                                                                                                                                                                                                                                                                                                    • Financial performance
                                                                                                                                                                                                                                                                                                                                                                        • Figure 95: TJ Hughes Plc: Group financial performance, 2003/04-2007/08
                                                                                                                                                                                                                                                                                                                                                                      • Store portfolio
                                                                                                                                                                                                                                                                                                                                                                          • Figure 96: TJ Hughes Plc: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                                                                          • Market positioning
                                                                                                                                                                                                                                                                                                                                                                            • Brands
                                                                                                                                                                                                                                                                                                                                                                              • Product offer
                                                                                                                                                                                                                                                                                                                                                                                • Pricing
                                                                                                                                                                                                                                                                                                                                                                                  • Advertising and marketing
                                                                                                                                                                                                                                                                                                                                                                                    • Figure 97: TJ Hughes Plc: Main media advertising spend, 2003-07
                                                                                                                                                                                                                                                                                                                                                                                  • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                                                                                  • Appendix: Which Department Stores They Shop

                                                                                                                                                                                                                                                                                                                                                                                      • Figure 98: Dept stores visited in the last six months, by lifestage, Mintel’s Special Groups, region, ACORN group, technology users/TV received, web use, daily newspapers and supermarket used, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 99: Dept stores visited in the last six months, by lifestage, Mintel’s Special Groups, region, ACORN group, technology users/TV received, web use, daily newspapers and supermarket used, October 2008
                                                                                                                                                                                                                                                                                                                                                                                  • Appendix: What They Would Like to See From Department Stores

                                                                                                                                                                                                                                                                                                                                                                                      • Figure 100: What they would like to see from department stores, by lifestage, Mintel’s Special Groups, region, ACORN group, technology users/TV received, web use, daily newspapers and supermarket used, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 101: What they would like to see from department stores, by lifestage, Mintel’s Special Groups, region, ACORN group, technology users/TV received, web use, daily newspapers and supermarket used, October 2008
                                                                                                                                                                                                                                                                                                                                                                                  • Appendix: Attitudes Towards Department Store Shopping

                                                                                                                                                                                                                                                                                                                                                                                      • Figure 102: How they feel about department store shopping, by lifestage, Mintel’s Special Groups, region, ACORN group, technology users/TV received, web use, daily newspapers and supermarket used, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 103: How they feel about department store shopping, by lifestage, Mintel’s Special Groups, region, ACORN group, technology users/TV received, web use, daily newspapers and supermarket used, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 104: How they feel about dept stores, crossed by various department stores, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 105: How they feel about dept stores, crossed by various department stores, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 106: Would like to see, by dept store bought from, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 107: Would like to see, by dept store bought from, October 2008
                                                                                                                                                                                                                                                                                                                                                                                  • Appendix: Consumer Typologies

                                                                                                                                                                                                                                                                                                                                                                                      • Figure 108: Typology groups’ response to attitudinal statements, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 109: Typologies, by department store, October 2008
                                                                                                                                                                                                                                                                                                                                                                                      • Figure 110: Typologies, by gender, age, socio-economic group, lifestage, region, ACORN group, technology users/TV received, web use and newspaper readership, October 2008

                                                                                                                                                                                                                                                                                                                                                                                  Companies Covered

                                                                                                                                                                                                                                                                                                                                                                                  • Allders Croydon Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Alliance Boots UK Retail
                                                                                                                                                                                                                                                                                                                                                                                  • Amazon.co.uk
                                                                                                                                                                                                                                                                                                                                                                                  • Aquascutum Group Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Argos
                                                                                                                                                                                                                                                                                                                                                                                  • Asda Group Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Aveda
                                                                                                                                                                                                                                                                                                                                                                                  • Bank of England
                                                                                                                                                                                                                                                                                                                                                                                  • Barkers (Northallerton) Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Baugur
                                                                                                                                                                                                                                                                                                                                                                                  • Beale Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Beatties of London Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Ben Sherman
                                                                                                                                                                                                                                                                                                                                                                                  • Bentalls Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Betty Jackson Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Bhs Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Bolingbroke & Wenley Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • British Sky Broadcasting Group plc (BSkyB)
                                                                                                                                                                                                                                                                                                                                                                                  • Bullring
                                                                                                                                                                                                                                                                                                                                                                                  • Camp Hopson & Co Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Clarins UK Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Co-operative Group
                                                                                                                                                                                                                                                                                                                                                                                  • Cortefiel (fascia)
                                                                                                                                                                                                                                                                                                                                                                                  • Crabtree & Evelyn Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • David Morgan Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Debenhams Total (GTV)
                                                                                                                                                                                                                                                                                                                                                                                  • Denners Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Diesel
                                                                                                                                                                                                                                                                                                                                                                                  • Dolce & Gabbana
                                                                                                                                                                                                                                                                                                                                                                                  • Dualit Limited
                                                                                                                                                                                                                                                                                                                                                                                  • Elphicks Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Elys (Wimbledon) Plc
                                                                                                                                                                                                                                                                                                                                                                                  • English National Ballet
                                                                                                                                                                                                                                                                                                                                                                                  • Episode
                                                                                                                                                                                                                                                                                                                                                                                  • Erickson Beamon Limited
                                                                                                                                                                                                                                                                                                                                                                                  • Estée Lauder Companies Inc. (The)
                                                                                                                                                                                                                                                                                                                                                                                  • Fenn Wright & Manson Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Fenwick Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Fiat Auto
                                                                                                                                                                                                                                                                                                                                                                                  • Focus
                                                                                                                                                                                                                                                                                                                                                                                  • Fortnum & Mason Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Freeview
                                                                                                                                                                                                                                                                                                                                                                                  • French Connection (Retail)
                                                                                                                                                                                                                                                                                                                                                                                  • Gant Retail Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Gerry Weber
                                                                                                                                                                                                                                                                                                                                                                                  • Gfk NOP
                                                                                                                                                                                                                                                                                                                                                                                  • Giorgio Armani S.p.A.
                                                                                                                                                                                                                                                                                                                                                                                  • Grupo Inditex
                                                                                                                                                                                                                                                                                                                                                                                  • Gucci Group N.V.
                                                                                                                                                                                                                                                                                                                                                                                  • Hanningtons Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Harrods Group Total
                                                                                                                                                                                                                                                                                                                                                                                  • Harvey Nichols UK
                                                                                                                                                                                                                                                                                                                                                                                  • HJ Heinz Company UK
                                                                                                                                                                                                                                                                                                                                                                                  • Hobbs Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Hoopers
                                                                                                                                                                                                                                                                                                                                                                                  • House of Fraser Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Hugo Boss
                                                                                                                                                                                                                                                                                                                                                                                  • IKEA
                                                                                                                                                                                                                                                                                                                                                                                  • J. Sainsbury
                                                                                                                                                                                                                                                                                                                                                                                  • Jacques Vert Group Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • James Beattie Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Jarrold & Sons Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Jasper Conran
                                                                                                                                                                                                                                                                                                                                                                                  • Jenners Princes Street Edinburgh Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • John Lewis Partnership
                                                                                                                                                                                                                                                                                                                                                                                  • John Lewis Plc (department store)
                                                                                                                                                                                                                                                                                                                                                                                  • John Rocha
                                                                                                                                                                                                                                                                                                                                                                                  • Joplings Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • JR Taylor Whitehead Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Kenneth Cole Productions, Inc.
                                                                                                                                                                                                                                                                                                                                                                                  • Kings Supermarkets (USA)
                                                                                                                                                                                                                                                                                                                                                                                  • Krispy Kreme Doughnuts Inc.
                                                                                                                                                                                                                                                                                                                                                                                  • LG Electronics (UK)
                                                                                                                                                                                                                                                                                                                                                                                  • Liberty Retail Plc
                                                                                                                                                                                                                                                                                                                                                                                  • London Stock Exchange plc
                                                                                                                                                                                                                                                                                                                                                                                  • Make-A-Wish Foundation UK
                                                                                                                                                                                                                                                                                                                                                                                  • Market & Opinion Research International (MORI)
                                                                                                                                                                                                                                                                                                                                                                                  • Marks & Spencer
                                                                                                                                                                                                                                                                                                                                                                                  • Maserati S. p. A.
                                                                                                                                                                                                                                                                                                                                                                                  • Matalan Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Miss Selfridge
                                                                                                                                                                                                                                                                                                                                                                                  • Mitsukoshi
                                                                                                                                                                                                                                                                                                                                                                                  • Morleys Stores Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Mothercare Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Mulberry Group
                                                                                                                                                                                                                                                                                                                                                                                  • Nationwide Building Society
                                                                                                                                                                                                                                                                                                                                                                                  • Nectar
                                                                                                                                                                                                                                                                                                                                                                                  • Oasis Fashions Ltd - UK
                                                                                                                                                                                                                                                                                                                                                                                  • Office for National Statistics
                                                                                                                                                                                                                                                                                                                                                                                  • Oldrid & Co Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Paul Smith Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Philips Consumer Electronics UK
                                                                                                                                                                                                                                                                                                                                                                                  • Prada (I Pellettieri d'Italia S.p.A.)
                                                                                                                                                                                                                                                                                                                                                                                  • Ralph Lauren Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Robert Bosch GmbH
                                                                                                                                                                                                                                                                                                                                                                                  • Rosebys Operations Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Russell & Dorrell Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Science Museum
                                                                                                                                                                                                                                                                                                                                                                                  • Selfridges Retail Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Somerfield
                                                                                                                                                                                                                                                                                                                                                                                  • Sony (UK) Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Southern Electric Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Takashimaya
                                                                                                                                                                                                                                                                                                                                                                                  • TBG London Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Ted Baker
                                                                                                                                                                                                                                                                                                                                                                                  • Tefal UK
                                                                                                                                                                                                                                                                                                                                                                                  • Tesco Plc
                                                                                                                                                                                                                                                                                                                                                                                  • The Famous Brunswick Warehouse Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • TJ Hughes Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Topshop old
                                                                                                                                                                                                                                                                                                                                                                                  • Trafford Centre
                                                                                                                                                                                                                                                                                                                                                                                  • Vergo Retail
                                                                                                                                                                                                                                                                                                                                                                                  • Vom Fass
                                                                                                                                                                                                                                                                                                                                                                                  • W Boyes & Co Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • W&G Foyle Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Waitrose
                                                                                                                                                                                                                                                                                                                                                                                  • Warehouse Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • WEW Group Plc
                                                                                                                                                                                                                                                                                                                                                                                  • Whistles Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Whole Foods Market Inc
                                                                                                                                                                                                                                                                                                                                                                                  • Wilkinson Hardware Stores Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Williams & Griffin Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • WJ Aldiss Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • WJ Daniel & Co Ltd
                                                                                                                                                                                                                                                                                                                                                                                  • Wm Morrison Supermarkets
                                                                                                                                                                                                                                                                                                                                                                                  • Woolworths Group plc

                                                                                                                                                                                                                                                                                                                                                                                  Department Store Retailing - UK - January 2009

                                                                                                                                                                                                                                                                                                                                                                                  £1,995.00 (Excl.Tax)