Department Stores - Europe - April 2016
“There was a time when department stores were seen as the dinosaurs of the retail industry. But that is no longer the case. House of Fraser is a destination store for young fashion. John Lewis, Galeries Lafayette and Printemps all attract a younger and more affluent customer than average. That is even true of Coin as well. Those are good models for others, for example the German leaders, Kaufhof and Karstadt, to follow. But to maintain that image they all need to follow the UK retailers, especially John Lewis, in expanding their online capability and recognise that it will enhance their appeal.”
– Richard Perks, Director of Retail Research
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