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Department Stores - Italy - April 2014

This year, our exclusive consumer research asked Italian consumers:

  • Which department stores they shopped at in the last six months and whether this was online or in-store
  • What product categories they bought from department stores in the past six months;
  • How satisfied they were with a range of elements at department stores

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Table of contents

  1. Introduction and Report Scope

      • Department store definition
        • Mixed goods retailers
          • Statutory revenues versus GTV
            • Financial definitions
              • Currencies
                • Figure 1: Euro to Pound exchange rates, 2008-13
              • Sales per store, sales per sq m
                • VAT rates
                  • Figure 2: Europe: VAT rates, 2010-14
                • Abbreviations
                • Executive Summary

                  • Consumer spending
                    • Distribution of spending on clothing and beauty
                      • The department store sector
                        • Leading retailers
                          • Online
                            • The consumer: Where they shop
                              • The consumer: What they bought
                                • The consumer: Customer satisfaction
                                  • What we think
                                  • Spending and Inflation

                                    • Key points
                                      • Consumer spending: clothing and footwear are key
                                        • Figure 3: Italy: Spending on key department store product markets, (incl. VAT), at current prices, 2009-13
                                      • Economy and consumer confidence
                                        • Figure 4: Italy: consumer and retailer confidence levels, January 2013-February 2014
                                      • Inflation (and deflation)
                                        • Figure 5: Italy: Harmonised indices of consumer prices: Annual % change, January 2013-Feb 2014
                                        • Figure 6: Italy: Harmonised indices of consumer prices: Annual % change, 2009-13
                                    • Distribution of Spending on Clothing and Beauty

                                      • Key points
                                        • Department stores are a major channel in clothing
                                          • Figure 7: Italy: Estimated distribution of spending on clothing, by retail sector, 2013
                                          • Figure 8: Italy: Beauty and personal care products, estimated channels of distribution, 2012
                                        • The consumer: Where they buy clothing and beauty
                                          • Figure 9: Italy: The consumer: Where they have bought clothing in the past 12 months, whether in-store or online, August 2013
                                          • Figure 10: Italy: The consumer: Where they have bought beauty products in the past 12 months, November 2013
                                      • Sector Size and Forecast

                                        • Key points
                                          • Mixed sector sales continue to fall
                                            • Figure 11: Italy: Mixed goods retail sales (excl. VAT), 2008-13
                                            • Figure 12: Italy: Mixed goods retail sales forecasts (excl. VAT), 2014-18
                                        • The Leading Retailers: Financials and Outlets

                                          • Key points
                                            • Flagship refurbishment pays off for Rinascente
                                              • Coin dipping a toe in premium market
                                                • Other department store operators small
                                                  • Figure 13: Italy: Leading department stores retailers’ net revenues, 2011-13
                                                  • Figure 14: Italy: Leading department store retailers’ store numbers, 2011-13
                                                  • Figure 15: Italy: Leading department store retailers’ annual sales per outlet, 2011-13
                                              • The Leading Retailers: Market Shares

                                                  • Figure 16: Italy: Leading department store retailers’ shares of mixed goods retailers’ sales, 2011-13
                                              • Online

                                                • Key points
                                                  • The retailers
                                                    • The online consumer
                                                      • Figure 17: Italy: Percentage of all individuals who purchased online in the past 12 months, selected categories, 2009-13
                                                  • The Consumer: Where They Shop

                                                    • Key points
                                                      • What we asked
                                                        • Where they shop: Coin just ahead
                                                            • Figure 18: The consumer: Type of store bought from in the last six months, by demographics, Italy, February 2014
                                                          • Demographics: Department stores attract the young and the affluent
                                                              • Figure 19: Italy: The consumer: Large space retailers shopped from in the past six months, whether in-store and online, average age and affluence, February 2014
                                                          • The Consumer: What They Bought

                                                            • Key points
                                                              • What we asked
                                                                • What they bought: Clothing by far the strongest category
                                                                  • Figure 20: Italy: The consumer: Broad product groups bought from in-store or online by where they bought, February 2014
                                                                  • Figure 21: Italy: The consumer: Items bought in-store or online by where they bought, February 2014
                                                              • The Consumer – Customer Satisfaction

                                                                • Key points
                                                                  • What we asked
                                                                    • Products and store standards deliver satisfaction
                                                                        • Figure 22: Italy: The consumer: Satisfaction with department stores and other large space retailers, ranked by total satisfaction levels, February 2014
                                                                        • Figure 23: Italy: The consumer: Satisfaction with department stores and other large space retailers, ranked by ‘very satisfied’, February 2014
                                                                    • Coin

                                                                        • What we think
                                                                          • Company background
                                                                            • Company performance
                                                                              • Figure 24: Coin department stores: Financial performance, 2009/10-2013/14
                                                                              • Figure 25: Coin department stores: Outlet data, 2008/09-2013/14
                                                                            • Retail offering
                                                                            • La Rinascente (Department Stores)

                                                                                • What we think
                                                                                  • Company background
                                                                                    • Company performance
                                                                                      • Figure 26: Rinascente (Department Stores): Estimated group sales performance, 2010-13
                                                                                      • Figure 27: Rinascente (Department Stores): Outlet data, 2010-13
                                                                                    • Retail offering
                                                                                    • Appendix – Broader Market Environment

                                                                                      • Online
                                                                                        • Figure 28: Europe: Percentage of households with a broadband internet connection, by country, 2009-13
                                                                                        • Figure 29: Europe: Percentage of all individuals accessing the internet daily, 2009-13
                                                                                      • Consumer confidence
                                                                                        • Figure 30: Europe: Consumer confidence levels, April 2013 – March 2014
                                                                                      • Population
                                                                                        • Figure 31: Europe: Population, total and by age group, 2010
                                                                                        • Figure 32: Europe: Forecast population, total and by age group, 2015
                                                                                        • Figure 33: Europe: Forecast population, total and by age group, 2015
                                                                                      • Gross domestic product
                                                                                        • Figure 34: Europe: Gross domestic product, at current prices, 2012
                                                                                        • Figure 35: Europe: Real-terms year-on-year GDP growth, 2009-14
                                                                                      • Consumer spending
                                                                                        • Figure 36: Europe: Consumer spending, at current prices, 2012
                                                                                        • Figure 37: Europe: Real-terms year-on-year growth in consumer spending, 2009-12
                                                                                      • Inflation
                                                                                        • Figure 38: Europe: Harmonised indices of consumer prices – annual % change, all items, 2009-13
                                                                                      • Interest rates
                                                                                        • Figure 39: Europe: Central bank interest rates, 2009-14
                                                                                    • Appendix – The Consumer – Italy

                                                                                          • Figure 40: Department stores* bought from in the past six months, Italy, February 2014
                                                                                          • Figure 41: Items bought from a department store*, Italy, February 2014
                                                                                          • Figure 42: Department stores* bought from in the past six months – In-store or online, by demographics, Italy, February 2014
                                                                                          • Figure 43: Most popular items bought from a department store* – In-store or online, by demographics, Italy, February 2014
                                                                                          • Figure 44: Next most popular items bought from a department store* – In-store or online, by demographics, Italy, February 2014
                                                                                          • Figure 45: Other items bought from a department store* – In-store or online, by demographics, Italy, February 2014
                                                                                          • Figure 46: Least popular items bought from a department store* – In-store or online, by demographics, Italy, February 2014
                                                                                          • Figure 47: Satisfaction with department stores – Prices/value for money, by demographics, Italy, February 2014
                                                                                          • Figure 48: Satisfaction with department stores – Customer service, by demographics, Italy, February 2014
                                                                                          • Figure 49: Satisfaction with department stores – Product availability, by demographics, Italy, February 2014
                                                                                          • Figure 50: Satisfaction with department stores – Ease of navigation within the store^, by demographics, Italy, February 2014
                                                                                          • Figure 51: Satisfaction with department stores – Store standards^, by demographics, Italy, February 2014
                                                                                          • Figure 52: Satisfaction with department stores – Waiting time at check-out ^, by demographics, Italy, February 2014
                                                                                          • Figure 53: Satisfaction with department stores – Fashionable clothing offer, by demographics, Italy, February 2014
                                                                                          • Figure 54: Satisfaction with department stores – Product quality, by demographics, Italy, February 2014
                                                                                          • Figure 55: Satisfaction with department stores – In-store services^, by demographics, Italy, February 2014

                                                                                      Companies Covered

                                                                                      To learn more about the companies covered in this report please contact us.

                                                                                      Department Stores - Italy - April 2014

                                                                                      US $1,596.61 (Excl.Tax)