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Department Stores - Spain - April 2016

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Table of contents

  1. Overview

    • What you need to know
      • Areas covered in this report
      • Executive Summary

          • The market
            • Spending
              • Department stores’ share of clothing and beauty markets
                • Figure 1: Spain: Estimated retail distribution of spending on clothing, 2014
                • Figure 2: Spain: Estimated retail distribution of spending on beauty and personal care products, inc VAT, 2014
              • Sector size and forecast
                • Leading players
                  • Key metrics
                    • Market shares
                      • Figure 3: Spain: El Corte Inglés’s share of mixed goods retailers’ sales, 2012 and 2015
                    • Online
                      • The consumer
                        • Where they shop
                          • Satisfaction levels
                            • Figure 4: Spain: Satisfaction levels with department store most regularly used in the last six months, March 2016
                          • What we think
                          • Issues and Insights

                            • El Corte Inglés on the road to recovery
                              • The facts
                                • The implications
                                  • Attracting a younger market
                                    • The facts
                                      • The implications
                                      • The Market – What You Need to Know

                                        • Spending turns a corner with smaller ticket categories leading the way
                                          • ECI is second largest fashion group in Spain
                                            • A sector with just one retailer
                                            • Spending

                                                • Figure 5: Spain: Spending on key department store product markets, (incl. VAT), at current prices, 2010-15
                                            • Department Stores’ Share of Clothing and Beauty Markets

                                              • Clothing
                                                • Beauty
                                                • Sector Size and Forecast

                                                  • Department store sector size
                                                    • Mixed goods retailers sector
                                                      • Figure 6: Spain: Mixed goods retailers’ sales (excl. VAT), 2010-15
                                                      • Figure 7: Spain: Mixed goods retailers’ sales forecasts (excl. VAT), 2015-20
                                                  • Leading Players – What You Need to Know

                                                    • A sector with only one retailer
                                                      • Improvement in performance expected to continue
                                                        • Good potential online for department store product categories
                                                        • Leading Players

                                                          • ECI back on an even keel
                                                            • Figure 8: Spain: Leading department stores retailers’ net revenues, 2011-15
                                                            • Figure 9: Spain: Leading department store retailers’ store numbers, 2011-15
                                                            • Figure 10: Spain: Leading department store retailers’ annual sales per outlet, 2011-15
                                                        • Market Shares

                                                          • Gaining share of the mixed goods category
                                                            • Figure 11: Spain: El Corte Inglés’s share of mixed goods retailers’ sales, 2012-15
                                                        • Online

                                                          • Online activity
                                                            • Leading online players
                                                              • Figure 12: Spain: The consumer: Type of store bought from in the last six months, February 2015
                                                          • The Consumer – What You Need to Know

                                                            • El Corte Inglés stands alone
                                                              • Satisfaction with elements of department store service
                                                                • Satisfaction with elements of service by demographics
                                                                • Where They Shop

                                                                  • The one and only El Corte Inglés
                                                                    • Figure 13: Spain: The consumer: Department stores visited, either in-store or online in the last six months, March 2016
                                                                  • ECI customer profile
                                                                    • Figure 14: Spain: The consumer: Profile of respondents that had visited El Corte Inglés in the last six months, March 2016
                                                                • Satisfaction Levels

                                                                    • Customers satisfied with offer in-store
                                                                      • Some dissatisfaction with pricing
                                                                        • Figure 15: Spain: Department store used most often, satisfaction with various criteria, March 2016
                                                                      • Satisfaction levels by retailer
                                                                        • Figure 16: Spain: Satisfaction levels with El Corte Inglés, March 2016
                                                                      • Satisfaction levels by demographics
                                                                          • Figure 17: Spain: Customer profile, satisfaction with elements of department store retailing, March 2016
                                                                      • El Corte Inglés (Department Stores)

                                                                          • What we think
                                                                            • Upward turn in operating profits
                                                                              • Change at the top hails a new era
                                                                                • Possibilities abroad, priorities at home
                                                                                  • Positive improvements made
                                                                                    • Online offering
                                                                                      • Company background
                                                                                        • Company performance
                                                                                          • Figure 18: El Corte Inglés (Department Stores): Group financial performance, 2010/11-2015/16
                                                                                          • Figure 19: El Corte Inglés (Department Stores): Outlet data, 2011/12-2015/16
                                                                                        • Retail offering
                                                                                        • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                          • Abbreviations
                                                                                            • Data sources

                                                                                            Companies Covered

                                                                                            To learn more about the companies covered in this report please contact us.

                                                                                            Department Stores - Spain - April 2016

                                                                                            US $1,236.29 (Excl.Tax)