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Eating Out Review - UK - July 2009

The recession has proved to be a considerable force for the UK eating out market: there was a 32% rise in restaurant businesses going to the wall in 2008 whilst consumer research for this report has found that a quarter of consumers (mostly families) state that the recession has had a major impact on their eating out habits, forcing them to reduce both frequency of visit and expenditure. It is this reduction in cash flow which has been so deadly for businesses with heavy debt structures.

However, it is not all doom and gloom for the market as some players have been well positioned to even benefit from the current economic climate: eg Domino’s continues to meet demands for convenience as well as tapping into those consumers who are trading down, whilst the low-cost pub operator, JD Wetherspoon’s has also posted positive sales. Indeed, consumer research for this report shows that only around one in ten consumers are picking up more in-home meal deals (eg M&S Dine in for £10) instead of eating out. Furthermore, around one in five adults state that they have been unaffected by the economic downturn, whilst a further one in five state that they have felt the effects but that they’re pretty manageable and have therefore not really altered their eating out habits.

There is no getting away from the fact that the recession has forced the eating out market to contract, and with operators increasing reliance on the discount culture there is expected to be further damage to the market going forward. However, eating out is now such an established part of the consumers lifestyles that going out (eg cinema, pub) and dining out remain consumers top two spending priorities after bill payments, bringing emphasis to the point that cutting back does not mean cutting out.

The focus of this report is based on the following hypothesis: Winners and Losers in the Recession – whilst some operators are better placed to ride out the recession and even benefit from it, others are struggling to survive.

Main issues

This report seeks to:

Identify winners and losers in the eating out market as consumers cut back during the recession.

Investigate operators’ strategies to increase sales and encourage repeat business in the present economic climate.

Discover who the key target audiences are in the various eating out sectors and establish how best to meet their needs.

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Table of contents

  1. Issues in the Market

      • Main issues
        • Definition
          • Abbreviations
          • Future Opportunities

            • Sticking to the calorie budget
              • Fostering consumer engagement and loyalty
                • Reconnecting consumers with food
                • Market in Brief

                  • Consumer spending priorities
                    • Eating out market segmentation
                      • Frequency of eating out
                        • Impact of economic downturn on eating out
                          • Consumer behaviour
                            • Attitudes towards eating out
                            • Internal Market Environment

                              • Key points
                                • General attitudes towards food and eating out
                                  • Figure 1: Lifestyle statements on food and eating out, 2004-08
                                • Administrations &…
                                  • … acquisitions
                                    • Green shoots of recovery?
                                      • Overview
                                        • Discount culture
                                          • ‘Spinning value’ & generating engagement
                                            • Food Standards Agency (FSA) – healthy catering commitments
                                              • Case study: PizzaExpress’s new Leggera range
                                                • The concept
                                                  • Analysis
                                                  • Broader Market Environment

                                                    • Key points
                                                      • Cautious consumer spending affecting menu choice as well as outlets visited
                                                        • Figure 2: Trends in personal disposable income and consumer expenditure, 2004-14
                                                      • Consumer confidence rallying but still low
                                                        • Figure 3: Monthly consumer confidence index, March 1988-March 2009
                                                      • Looking ahead to increasingly demanding diners
                                                        • Figure 4: Trends in the age structure of the UK population, by gender, 2004-14
                                                    • Competitive Context

                                                      • Key points
                                                        • Figure 5: Consumer expenditure on selected leisure goods and activities, 2003-08
                                                    • Strengths and Weakness in the Market

                                                        • Strengths
                                                          • Weaknesses
                                                          • Who’s Innovating?

                                                            • Key points
                                                              • A taster of the new openings in 2009
                                                                • Some of the latest product launches of 2009
                                                                  • Winners of the Cateys 2009
                                                                  • Market Size and Forecast

                                                                    • Key points
                                                                      • A contracted market, but still showing growth
                                                                        • Figure 6: UK eating out market size and forecast, 2004-14
                                                                      • Looking forward…
                                                                      • Segment Performance

                                                                        • Key points
                                                                          • Eating out market, by sector
                                                                            • Figure 7: Eating out market*, by sector, 2001-08
                                                                          • Strong performers
                                                                            • Takeaways/home deliveries
                                                                              • Fast food
                                                                                • JD Wetherspoon
                                                                                  • Weak performers
                                                                                    • Lunchtime eating out
                                                                                      • Business lunches
                                                                                        • Hotel catering
                                                                                          • Brand watch
                                                                                          • Companies and Products

                                                                                            • Key points
                                                                                              • Companies and brands
                                                                                                • Figure 8: Leading UK restaurant chains/operators and their brands, 2009
                                                                                              • Major players
                                                                                                • Gondola Holdings
                                                                                                  • PizzaExpress
                                                                                                    • Ask
                                                                                                      • Zizzi
                                                                                                        • Byron
                                                                                                          • Kettner’s
                                                                                                            • Mitchells & Butlers (M&B)
                                                                                                              • All Bar One
                                                                                                                • Browns
                                                                                                                  • Crown Carveries
                                                                                                                    • Ember Inns
                                                                                                                      • Harvester
                                                                                                                        • Sizzling Pub Co
                                                                                                                          • The Restaurant Group (TRG)
                                                                                                                            • Chiquito
                                                                                                                              • Frankie & Benny’s
                                                                                                                                • Garfunkel’s
                                                                                                                                  • Blubeckers
                                                                                                                                    • Brunning and Price
                                                                                                                                      • Edwinns Brasserie
                                                                                                                                        • Whitbread Group plc
                                                                                                                                          • Beefeater
                                                                                                                                            • Brewers Fayre
                                                                                                                                              • Taybarns
                                                                                                                                                • Table Table
                                                                                                                                                  • Costa Coffee
                                                                                                                                                    • Yum! Brands
                                                                                                                                                      • Pizza Hut
                                                                                                                                                        • KFC
                                                                                                                                                          • Gourmet Restaurant Group/V8 Gourmet Group
                                                                                                                                                            • Clapham House Group
                                                                                                                                                              • The Real Greek
                                                                                                                                                                • Gourmet Burger Kitchen (GBK)
                                                                                                                                                                  • Tootsies
                                                                                                                                                                    • Paramount Restaurants/Sante!
                                                                                                                                                                      • Carluccio's
                                                                                                                                                                        • YO! Sushi
                                                                                                                                                                          • Wagamama
                                                                                                                                                                          • Consumer Spending Priorities

                                                                                                                                                                            • Key points
                                                                                                                                                                              • ‘Affordable escapism’
                                                                                                                                                                                  • Figure 9: Consumer spending priorities, March 2009
                                                                                                                                                                                • Demographic profiles:
                                                                                                                                                                                • Venues Visited

                                                                                                                                                                                  • Key points
                                                                                                                                                                                    • Brits continue their love affair with pubs
                                                                                                                                                                                      • Figure 10: Venues visited, March 2009
                                                                                                                                                                                    • Peaks…
                                                                                                                                                                                      • And troughs…
                                                                                                                                                                                        • Pub restaurant/bar
                                                                                                                                                                                          • Café/coffee shop
                                                                                                                                                                                            • Pizza/pasta restaurants
                                                                                                                                                                                              • Fish and chip shop/restaurant
                                                                                                                                                                                                • Burger/fried chicken bar
                                                                                                                                                                                                  • Chinese restaurant
                                                                                                                                                                                                    • Indian restaurant
                                                                                                                                                                                                      • In-store restaurant/café
                                                                                                                                                                                                        • British restaurant
                                                                                                                                                                                                          • Hotel restaurant
                                                                                                                                                                                                          • Frequency of Eating Out

                                                                                                                                                                                                            • Key points
                                                                                                                                                                                                              • Weekday trade lagging
                                                                                                                                                                                                                • Figure 11: Frequency of eating out, March 2009
                                                                                                                                                                                                              • Most days/at least twice a week
                                                                                                                                                                                                                • About once a week
                                                                                                                                                                                                                  • About once a fortnight
                                                                                                                                                                                                                    • At least once a month
                                                                                                                                                                                                                      • At least once every three months
                                                                                                                                                                                                                        • Less than once every three months
                                                                                                                                                                                                                        • Impact of Economic Downturn on Eating Out

                                                                                                                                                                                                                          • Key points
                                                                                                                                                                                                                            • Families worst hit
                                                                                                                                                                                                                              • Figure 12: Impact of economic downturn on eating out, March 2009
                                                                                                                                                                                                                            • Major impact
                                                                                                                                                                                                                              • Cut back on frequency
                                                                                                                                                                                                                                • Cut back on spend per visit
                                                                                                                                                                                                                                  • Felt the effects but eating habits remain unchanged
                                                                                                                                                                                                                                    • Unaffected by the economic downturn
                                                                                                                                                                                                                                    • Attitudes Towards Eating Out

                                                                                                                                                                                                                                      • Key points
                                                                                                                                                                                                                                        • Long-term societal trends affecting eating out trends, not just the recession
                                                                                                                                                                                                                                          • Figure 13: Attitudes towards eating out, March 2009
                                                                                                                                                                                                                                        • I never really eat three courses
                                                                                                                                                                                                                                          • I tend to eat out only on a special occasion/celebration
                                                                                                                                                                                                                                            • I tend to eat out as a regular treat
                                                                                                                                                                                                                                              • I often use money-off discount vouchers
                                                                                                                                                                                                                                                • I tend to order food I’m familiar with rather than trying something new
                                                                                                                                                                                                                                                  • I often eat out on the spur of the moment
                                                                                                                                                                                                                                                    • I tend to order new/different foods/dishes
                                                                                                                                                                                                                                                      • I often order from a set menu
                                                                                                                                                                                                                                                        • I order tap water not bottled water
                                                                                                                                                                                                                                                          • A lot of restaurants these days just tend to offer the same sort of things
                                                                                                                                                                                                                                                            • I’m picking up more in-home dining meal deals rather than eat out (eg M&S Dine in for £10)
                                                                                                                                                                                                                                                              • I only ever order the house wine
                                                                                                                                                                                                                                                                • I often buy extras (eg side dishes)
                                                                                                                                                                                                                                                                  • I have cut back on eating out during the week but not weekends
                                                                                                                                                                                                                                                                  • Eating Out – Targeting Opportunities

                                                                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                                                                      • Figure 14: Eating out target groups, March 2009
                                                                                                                                                                                                                                                                    • Regular Treaters
                                                                                                                                                                                                                                                                      • In-home Meal Dealers
                                                                                                                                                                                                                                                                        • Redundant Diners
                                                                                                                                                                                                                                                                          • Adventurous
                                                                                                                                                                                                                                                                            • Immature diners
                                                                                                                                                                                                                                                                            • Appendix – Internal Market Environment

                                                                                                                                                                                                                                                                              • Lifestyle statements on food and eating out, by gender and age
                                                                                                                                                                                                                                                                                • Figure 15: Lifestyle statements on food and eating out, by gender and age, 2008
                                                                                                                                                                                                                                                                            • Appendix – Consumer Spending Priorities

                                                                                                                                                                                                                                                                              • Most popular consumer spending priorities, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 16: Most popular consumer spending priorities, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Next most popular consumer spending priorities, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 17: Next most popular consumer spending priorities, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Other consumer spending priorities, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 18: Other consumer spending priorities, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Most popular consumer spending priorities, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 19: Most popular consumer spending priorities, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Next most popular consumer spending priorities, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 20: Next most popular consumer spending priorities, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Other consumer spending priorities, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 21: Other consumer spending priorities, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                            • Appendix – Venues Visited

                                                                                                                                                                                                                                                                              • Most popular venues visited, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 22: Most popular venues visited, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Next popular venues visited, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 23: Next popular venues visited, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Most popular venues visited, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 24: Most popular venues visited, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Next most popular venues visited, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 25: Next most popular venues visited, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Most popular venues visited, by venues visited
                                                                                                                                                                                                                                                                                • Figure 26: Most popular venues visited, by venues visited, March 2009
                                                                                                                                                                                                                                                                              • Next most popular venues visited, by venues visited
                                                                                                                                                                                                                                                                                • Figure 27: Next most popular venues visited, by venues visited, March 2009
                                                                                                                                                                                                                                                                            • Appendix: Frequency of Eating Out

                                                                                                                                                                                                                                                                              • Frequency of eating out, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 28: Frequency of eating out, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Frequency of eating out, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 29: Frequency of eating out, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Frequency of eating out, by venues visited
                                                                                                                                                                                                                                                                                • Figure 30: Frequency of eating out, by venues visited, March 2009
                                                                                                                                                                                                                                                                            • Appendix – Impact of Economic Downturn on Eating Out

                                                                                                                                                                                                                                                                              • Impact of economic downturn on eating out, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 31: Impact of economic downturn on eating out, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Impact of economic downturn on eating out, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 32: Impact of economic downturn on eating out, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Impact of economic downturn on eating out, by venues visited
                                                                                                                                                                                                                                                                                • Figure 33: Impact of economic downturn on eating out, by venues visited, March 2009
                                                                                                                                                                                                                                                                              • Impact of economic downturn on eating out, by frequency of eating out
                                                                                                                                                                                                                                                                                • Figure 34: Impact of economic downturn on eating out, by frequency of eating out, March 2009
                                                                                                                                                                                                                                                                            • Appendix – Attitudes Towards Eating Out

                                                                                                                                                                                                                                                                              • Most popular attitudes towards eating out, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 35: Most popular attitudes towards eating out, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Next most popular attitudes towards eating out, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 36: Next most popular attitudes towards eating out, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Most popular attitudes towards eating out, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 37: Most popular attitudes towards eating out, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Next most popular attitudes towards eating out, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 38: Next most popular attitudes towards eating out, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Most popular attitudes towards eating out, by venues visited
                                                                                                                                                                                                                                                                                • Figure 39: Most popular attitudes towards eating out, by venues visited, March 2009
                                                                                                                                                                                                                                                                              • Next most popular attitudes towards eating out, by venues visited
                                                                                                                                                                                                                                                                                • Figure 40: Next most popular attitudes towards eating out, by venues visited, March 2009
                                                                                                                                                                                                                                                                              • Most popular attitudes towards eating out, by frequency of eating out
                                                                                                                                                                                                                                                                                • Figure 41: Most popular attitudes towards eating out, by frequency of eating out, March 2009
                                                                                                                                                                                                                                                                              • Next most popular attitudes towards eating out, by frequency of eating out
                                                                                                                                                                                                                                                                                • Figure 42: Next most popular attitudes towards eating out, by frequency of eating out, March 2009
                                                                                                                                                                                                                                                                              • Most popular attitudes towards eating out, by impact of economic downturn on eating out
                                                                                                                                                                                                                                                                                • Figure 43: Most popular attitudes towards eating out, by impact of economic downturn on eating out, March 2009
                                                                                                                                                                                                                                                                              • Next most popular attitudes towards eating out, by impact of economic downturn on eating out
                                                                                                                                                                                                                                                                                • Figure 44: Next most popular attitudes towards eating out, by impact of economic downturn on eating out, March 2009
                                                                                                                                                                                                                                                                              • Most popular attitudes towards eating out, by attitudes towards eating out
                                                                                                                                                                                                                                                                                • Figure 45: Most popular attitudes towards eating out, by attitudes towards eating out, March 2009
                                                                                                                                                                                                                                                                              • Next most popular attitudes towards eating out, by attitudes towards eating out
                                                                                                                                                                                                                                                                                • Figure 46: Next most popular attitudes towards eating out, by attitudes towards eating out, March 2009
                                                                                                                                                                                                                                                                            • Appendix – Eating Out – Targeting Opportunities

                                                                                                                                                                                                                                                                              • Eating out target groups, by detailed demographics
                                                                                                                                                                                                                                                                                • Figure 47: Eating out target groups, by detailed demographics, March 2009
                                                                                                                                                                                                                                                                              • Eating out target groups, by consumer spending priorities
                                                                                                                                                                                                                                                                                • Figure 48: Eating out target groups, by consumer spending priorities, March 2009
                                                                                                                                                                                                                                                                              • Eating out target groups, by venues visited
                                                                                                                                                                                                                                                                                • Figure 49: Eating out target groups, by venues visited, March 2009
                                                                                                                                                                                                                                                                              • Eating out target groups, by frequency of eating out
                                                                                                                                                                                                                                                                                • Figure 50: Eating out target groups, by frequency of eating out, March 2009
                                                                                                                                                                                                                                                                              • Eating out target groups, by impact of economic downturn
                                                                                                                                                                                                                                                                                • Figure 51: Eating out target groups, by impact of economic downturn, March 2009
                                                                                                                                                                                                                                                                              • Eating out target groups, by attitudes towards eating out
                                                                                                                                                                                                                                                                                • Figure 52: Eating out target groups, by attitudes towards eating out, May 2009

                                                                                                                                                                                                                                                                            Companies Covered

                                                                                                                                                                                                                                                                            • A&W All-American Food Restaurants
                                                                                                                                                                                                                                                                            • Aldi Stores Ltd (UK & Ireland)
                                                                                                                                                                                                                                                                            • Annabel Karmel
                                                                                                                                                                                                                                                                            • Asda Group Ltd
                                                                                                                                                                                                                                                                            • ASK Central PLC
                                                                                                                                                                                                                                                                            • Barclays Bank plc
                                                                                                                                                                                                                                                                            • Beefeater
                                                                                                                                                                                                                                                                            • Bella Pasta
                                                                                                                                                                                                                                                                            • Bertorelli Restaurant & Bar
                                                                                                                                                                                                                                                                            • Blubeckers Limited
                                                                                                                                                                                                                                                                            • Bombay Bicycle Club
                                                                                                                                                                                                                                                                            • Booker Cash & Carry Limited
                                                                                                                                                                                                                                                                            • Brakes Group
                                                                                                                                                                                                                                                                            • Brasserie Chez Gerard
                                                                                                                                                                                                                                                                            • Brewers Fayre
                                                                                                                                                                                                                                                                            • British Broadcasting Corporation (BBC)
                                                                                                                                                                                                                                                                            • British Market Research Bureau (BMRB)
                                                                                                                                                                                                                                                                            • British Phonographic Industry Ltd (The) [BPI]
                                                                                                                                                                                                                                                                            • British Sky Broadcasting Group plc (BSkyB)
                                                                                                                                                                                                                                                                            • British Video Association (BVA)
                                                                                                                                                                                                                                                                            • Cadbury Trebor Bassett
                                                                                                                                                                                                                                                                            • Caffé Uno
                                                                                                                                                                                                                                                                            • CanDu Entertainment Ltd
                                                                                                                                                                                                                                                                            • Caprice Holdings
                                                                                                                                                                                                                                                                            • Carluccio's
                                                                                                                                                                                                                                                                            • Chiquito
                                                                                                                                                                                                                                                                            • Clapham House Group Plc
                                                                                                                                                                                                                                                                            • Co-operative Group
                                                                                                                                                                                                                                                                            • Coffee Republic Plc
                                                                                                                                                                                                                                                                            • Compass Group Plc
                                                                                                                                                                                                                                                                            • Costa
                                                                                                                                                                                                                                                                            • Domino's Pizza UK & IRL, plc
                                                                                                                                                                                                                                                                            • ELSPA
                                                                                                                                                                                                                                                                            • Food Standards Agency
                                                                                                                                                                                                                                                                            • Frankie & Benny's
                                                                                                                                                                                                                                                                            • Freeview
                                                                                                                                                                                                                                                                            • Garfunkel's
                                                                                                                                                                                                                                                                            • Gfk NOP
                                                                                                                                                                                                                                                                            • Gondola Holdings PLC
                                                                                                                                                                                                                                                                            • Gordon Ramsay Holdings
                                                                                                                                                                                                                                                                            • Gourmet Burger Kitchen
                                                                                                                                                                                                                                                                            • Government Actuary's Department (GAD)
                                                                                                                                                                                                                                                                            • Innocent Drinks Ltd
                                                                                                                                                                                                                                                                            • InterContinental Hotels Group PLC
                                                                                                                                                                                                                                                                            • J. Sainsbury
                                                                                                                                                                                                                                                                            • Jamie Oliver
                                                                                                                                                                                                                                                                            • JD Wetherspoon
                                                                                                                                                                                                                                                                            • KFC Ltd (UK)
                                                                                                                                                                                                                                                                            • La Tasca Restaurants Ltd
                                                                                                                                                                                                                                                                            • Lidl (UK)
                                                                                                                                                                                                                                                                            • Little Chef
                                                                                                                                                                                                                                                                            • Lloyds Banking Group
                                                                                                                                                                                                                                                                            • London Stock Exchange plc
                                                                                                                                                                                                                                                                            • Long John Silver's Inc.
                                                                                                                                                                                                                                                                            • Marks & Spencer
                                                                                                                                                                                                                                                                            • McDonald's Restaurants Limited (UK)
                                                                                                                                                                                                                                                                            • Meadowhall Shopping Centre
                                                                                                                                                                                                                                                                            • Mitchells & Butlers Plc
                                                                                                                                                                                                                                                                            • Nandos UK
                                                                                                                                                                                                                                                                            • Netto Foodstores Ltd
                                                                                                                                                                                                                                                                            • Novus Leisure Ltd
                                                                                                                                                                                                                                                                            • O'Briens Irish Sandwich Bars Ltd
                                                                                                                                                                                                                                                                            • Office for National Statistics
                                                                                                                                                                                                                                                                            • Orange plc (UK)
                                                                                                                                                                                                                                                                            • Paramount Restaurants
                                                                                                                                                                                                                                                                            • Pizza Hut
                                                                                                                                                                                                                                                                            • PizzaExpress Limited
                                                                                                                                                                                                                                                                            • Premier Travel Inn
                                                                                                                                                                                                                                                                            • Prezzo PLC
                                                                                                                                                                                                                                                                            • PricewaterhouseCoopers
                                                                                                                                                                                                                                                                            • Punch Taverns
                                                                                                                                                                                                                                                                            • Regent Inns plc
                                                                                                                                                                                                                                                                            • Rick Stein
                                                                                                                                                                                                                                                                            • Sante
                                                                                                                                                                                                                                                                            • Starbucks Coffee Company UK Ltd
                                                                                                                                                                                                                                                                            • Subway
                                                                                                                                                                                                                                                                            • Taco Bell Corp.
                                                                                                                                                                                                                                                                            • Tesco Plc
                                                                                                                                                                                                                                                                            • The London Tiffin Company Ltd
                                                                                                                                                                                                                                                                            • The Orchid Group
                                                                                                                                                                                                                                                                            • The Restaurant Group plc
                                                                                                                                                                                                                                                                            • The Society of London Theatre [SOLT]
                                                                                                                                                                                                                                                                            • Tiger Tiger
                                                                                                                                                                                                                                                                            • Tootsies Restaurants Ltd
                                                                                                                                                                                                                                                                            • Tragus Ltd
                                                                                                                                                                                                                                                                            • Unilever Bestfoods UK Ltd
                                                                                                                                                                                                                                                                            • Virgin Media Ltd
                                                                                                                                                                                                                                                                            • Wagamama Ltd
                                                                                                                                                                                                                                                                            • Waitrose
                                                                                                                                                                                                                                                                            • Weight Watchers Ltd. (UK)
                                                                                                                                                                                                                                                                            • Whitbread PLC
                                                                                                                                                                                                                                                                            • Wm Morrison Supermarkets
                                                                                                                                                                                                                                                                            • Yo! Sushi
                                                                                                                                                                                                                                                                            • Yum! Brands Inc.
                                                                                                                                                                                                                                                                            • Zizzi

                                                                                                                                                                                                                                                                            Eating Out Review - UK - July 2009

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