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Eating Out Review - UK - July 2011

This report includes:

Fast Food Outlets

Pub catering – typically includes food served from the bar and in pub restaurant chains such as Brewers Fayre and Harvester.

Independent and chain restaurants – such as T.G.I. Friday’s and Frankie & Benny’s.

In-store restaurants – these outlets comprise a wide range of retail outlets including supermarkets and department stores.

Roadside catering – distinctly these outlets operate at MSAs and on major roads, with the leading operators being the Compass Moto brand and Little Chef.

Hotel catering – comprising hotel restaurants, bars and room service.

Other – other formats included within the scope of this report are cafés, coffee shops and other retail outlets serving food.

Specialist sandwich outlets have been excluded from this report. Also, some sectors such as roadside and in-store catering have been identified separately but often include elements of overlap with other sectors such as fast food and chain restaurants. However, please note that the market sizes shown exclude overlapping outlets. For instance, burger bars found in motorway service areas have been excluded from the total roadside market figures and have been included in the burger bar segment instead. Hotel catering includes sales of beverages. As far as possible, sales of alcoholic and non-alcoholic beverages have been excluded from all other sectors and sub-sectors, apart from coffee shops.

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Table of contents

  1. Introduction

      • Definition
        • Abbreviations
        • Executive Summary

            • The market
              • Figure 1: UK eating out market size and forecast, 2006-16
            • Market factors
              • Figure 2: Consumer demand for display of calorie content on restaurant menus, June 2010-June 2011
            • Companies, brands and innovation
              • The consumer
                • Figure 3: Eating out venues visited, May 2011
              • Diners are prioritising value not lowest cost
                • Figure 4: Attitudes towards ordering, May 2011
              • Operators chasing footfall rather than waiting for it to come to them
                • Figure 5: Eating out behaviour, May 2011
              • What we think
              • Issues in the Market

                  • How is the economic climate affecting the eating out market?
                    • With so much focus on ‘value’, how else can brands stand out?
                      • Do diners want ‘safe bets’ or something new and adventurous?
                        • How can menu innovation drive sales?
                        • Future Opportunities

                            • Education, entertainment, engagement and excitement
                              • Guiding choice
                              • Internal Market Environment

                                • Key point
                                  • One-off events in 2011 are impacting different sectors in different ways
                                    • Figure 6: Like-for-like sales growth year-on-year (%) across leading restaurant and pub groups, November 2009-May 2011
                                  • Rising food costs continue to put pressure on the market
                                    • Healthy eating remains on the agenda, but it’s taking a new direction
                                        • Figure 7: Consumer demand for display of calorie content on restaurant menus, June 2010-June 2011
                                      • So why do operators continue to label menus?
                                      • Broader Market Environment

                                        • Key points
                                          • Consumer confidence still volatile as personal disposable income remains squeezed
                                            • Figure 8: GfK NOP Consumer Confidence Index, January 2007-May 2011
                                        • Competitive Context

                                          • Key points
                                            • Eating out: ranked a top priority but experiencing mixed results
                                              • Figure 9: Consumer spending priorities for extra money, 2010 and 2011
                                              • Figure 10: Trading down from eating out to premium in-home foods, January 2009-June 2011
                                              • Figure 11: Trading down from out-of-home to homemade sandwiches, June 2009-June 2011
                                            • Additional revenue streams – from restaurant to retail
                                            • Who’s Innovating?

                                              • Key points
                                                • Technological advances
                                                  • Convenience
                                                    • Interaction
                                                      • New menu/product launches/trends
                                                        • Redesigns and brand revitalisation
                                                          • Re-establishing a value position
                                                            • Interior redesigns
                                                              • Lifestyle branding
                                                                • Restaurants as social spaces
                                                                  • Diffusion brands
                                                                  • Market Size and Forecast

                                                                    • Key points
                                                                      • Eating out market size and forecast
                                                                        • Figure 12: UK eating out market size and forecast, 2006-16
                                                                      • Discounting dampens value growth
                                                                        • New era of M&A
                                                                          • Rollouts
                                                                            • Administrations
                                                                              • Portfolio consolidations
                                                                                • Forecast
                                                                                  • Figure 13: UK eating out market size and forecast, 2006-16
                                                                                • Forecast methodology
                                                                                • Market Segmentation

                                                                                  • Key points
                                                                                    • Market segmentation – overview
                                                                                      • Figure 14: Eating out market*, by sector, 2006-10
                                                                                    • Pubs
                                                                                      • Ethnic restaurants and takeaways
                                                                                        • Pizza/pasta restaurants/takeaways
                                                                                          • Chicken/burger bars
                                                                                            • Fish and chips
                                                                                              • Coffee shops
                                                                                                • Roadside catering
                                                                                                  • Sandwiches and lunchtime food
                                                                                                    • Hotel catering
                                                                                                      • In-store catering
                                                                                                      • Companies and Products

                                                                                                        • Key points
                                                                                                          • Figure 15: Leading UK restaurant chains/operators and their brands, 2011
                                                                                                        • Gondola Holdings
                                                                                                          • PizzaExpress
                                                                                                            • Zizzi
                                                                                                              • ASK
                                                                                                                • Byron
                                                                                                                  • Kettner’s
                                                                                                                    • Mitchells & Butlers
                                                                                                                      • Harvester
                                                                                                                        • All Bar One
                                                                                                                          • Browns
                                                                                                                            • Toby Carvery
                                                                                                                              • Sizzling Pubs
                                                                                                                                • The Restaurant Group (TRG)
                                                                                                                                  • Chiquito
                                                                                                                                    • Frankie & Benny’s
                                                                                                                                      • Garfunkel’s
                                                                                                                                        • Whitbread Group
                                                                                                                                          • Beefeater Grill
                                                                                                                                            • Brewers Fayre
                                                                                                                                              • Table Table
                                                                                                                                                • Taybarns
                                                                                                                                                  • Costa Coffee
                                                                                                                                                    • Yum!
                                                                                                                                                      • Clapham House Group/GBK Restaurants Ltd
                                                                                                                                                        • Paramount Restaurants
                                                                                                                                                          • Tragus Group
                                                                                                                                                            • Café Rouge
                                                                                                                                                              • Bella Italia
                                                                                                                                                                • Strada
                                                                                                                                                                • Eating Out Venues Visited

                                                                                                                                                                  • Key points
                                                                                                                                                                    • Pubs still the most popular eating out venue
                                                                                                                                                                      • Figure 16: Eating out venues visited to eat in and for takeaway/home delivery, May 2011
                                                                                                                                                                    • Growth of specialists
                                                                                                                                                                    • Courses Ordered

                                                                                                                                                                      • Key points
                                                                                                                                                                        • Room for growth in intros and coffees
                                                                                                                                                                          • Figure 17: Courses ordered, May 2011
                                                                                                                                                                      • Attitudes towards Ordering

                                                                                                                                                                        • Key points
                                                                                                                                                                          • Cheapest meal drives only 13% of diners
                                                                                                                                                                            • Figure 18: Attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                        • How Have Eating Out Habits Changed?

                                                                                                                                                                          • Key points
                                                                                                                                                                            • Figure 19: Eating out behaviour, May 2011
                                                                                                                                                                          • Service formats/extending channels to market
                                                                                                                                                                            • Food festivals and food trucks
                                                                                                                                                                            • Increased Spending On Eating Out

                                                                                                                                                                              • Key points
                                                                                                                                                                                • Eating out during the week has gained most from rising spending
                                                                                                                                                                                  • Figure 20: Increased spending on eating out, May 2011
                                                                                                                                                                              • Reduced Spending on Eating Out

                                                                                                                                                                                • Key points
                                                                                                                                                                                  • Discounting cuts spontaneity
                                                                                                                                                                                    • Figure 21: Decreased spending on eating out, May 2011
                                                                                                                                                                                • Eating Out Targeting Opportunities

                                                                                                                                                                                  • Key points
                                                                                                                                                                                    • Eating out target groups
                                                                                                                                                                                      • Figure 22: Eating out target groups, May 2011
                                                                                                                                                                                    • Young and Excitable
                                                                                                                                                                                      • Older and Adventurous
                                                                                                                                                                                        • The Detached
                                                                                                                                                                                          • Traditionalists
                                                                                                                                                                                          • Appendix – Eating Out Venues Visited

                                                                                                                                                                                            • To eat in
                                                                                                                                                                                              • Figure 23: Most popular eating out venues visited to eat in, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 24: Next most popular eating out venues visited to eat in, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 25: Other eating out venues visited to eat in, by detailed demographics, May 2011
                                                                                                                                                                                            • To take away/ for a home delivery
                                                                                                                                                                                              • Figure 26: Most popular eating out venues visited for takeaway/home delivery, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 27: Next most popular eating out venues visited for takeaway/home delivery, by detailed demographics, May 2011
                                                                                                                                                                                            • Other tables
                                                                                                                                                                                              • Figure 28: Types of eating out venues visited, by most popular eating out venues visited to eat in, May 2011
                                                                                                                                                                                              • Figure 29: Types of eating out venues visited, by next most popular eating out venues visited to eat in, May 2011
                                                                                                                                                                                              • Figure 30: Types of eating out venues visited, by other eating out venues visited to eat in, May 2011
                                                                                                                                                                                              • Figure 31: Eating out venues visited to eat in, by most popular eating out venues visited to eat in, May 2011
                                                                                                                                                                                              • Figure 32: Eating out venues visited to eat in, by next most popular eating out venues visited to eat in, May 2011
                                                                                                                                                                                              • Figure 33: Eating out venues visited to eat in, by other eating out venues visited to eat in, May 2011
                                                                                                                                                                                          • Appendix – Courses Ordered

                                                                                                                                                                                              • Figure 34: Intro’s (eg olives, breads) course ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 35: Starters ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 36: Main course ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 37: Desserts ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 38: Cheeseboard ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 39: Alcohol (ie wine/beer) ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 40: Coffee/tea (eg Americano, liqueur) ordered, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 41: Eating out venues visited to eat in, by courses ordered, May 2011
                                                                                                                                                                                              • Figure 42: Eating out venues visited to eat in, by courses ordered, May 2011
                                                                                                                                                                                          • Appendix – Attitudes towards Ordering

                                                                                                                                                                                              • Figure 43: Attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                              • Figure 44: Agreement with the statements ‘I tend to always order the same thing’ and ‘I tend to order something I don’t/can’t cook myself at home’, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 45: Agreement with the statements ‘I usually go to the same place/places’ and ‘I usually choose the cheapest meal’, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 46: Agreement with the statements ‘What I choose depends on the season/weather (eg lighter dishes in summer, hearty food when it’s cold)’ and ‘I often eat out on the spur of the moment’, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 47: Agreement with the statements ‘I prefer to eat in an independent restaurant than a chain’ and ‘I’m always looking for new restaurants to eat in’, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 48: Agreement with the statement ‘I would like to see the number of calories of each dish on restaurant menus’, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 49: Eating out venues visited to eat in, by most popular attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                              • Figure 50: Eating out venues visited to eat in, by next most popular attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                              • Figure 51: Courses ordered, by most popular attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                              • Figure 52: Courses ordered, by next most popular attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                              • Figure 53: Attitudes towards ordering, by most popular attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                              • Figure 54: Attitudes towards ordering, by next most popular attitudes towards ordering and choice of food, May 2011
                                                                                                                                                                                          • Appendix – How Have Eating Out Habits Changed?

                                                                                                                                                                                              • Figure 55: Change in amount spent on eating out in a typical month, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 56: Change in frequency of eating out in a typical month, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 57: Eating out behaviour, by types of eating out venues visited, May 2011
                                                                                                                                                                                              • Figure 58: Courses ordered, by change in amount spent on eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 59: Courses ordered, by change in frequency of eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 60: Attitudes towards ordering, by change in amount spent on eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 61: Attitudes towards ordering, by change in frequency of eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 62: Financial situation over the next year or so, by change in amount spent on eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 63: Financial situation over the next year or so, by change in frequency of eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 64: Eating out behaviour, by financial situation over the next year or so, May 2011
                                                                                                                                                                                              • Figure 65: Eating out behaviour, by change in amount spent on eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 66: Consumer spending priorities, by change in frequency of eating out in a typical month, May 2011
                                                                                                                                                                                              • Figure 67: Consumer spending priorities, by financial situation over the next year or so, May 2011
                                                                                                                                                                                          • Appendix – Increased Spending On Eating Out

                                                                                                                                                                                              • Figure 68: Increased spending on eating out, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 69: Increased spending on eating out, by increased spending on eating out, May 2011
                                                                                                                                                                                          • Appendix – Reduced Spending on Eating Out

                                                                                                                                                                                              • Figure 70: Most popular decreased spending on eating out, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 71: Next most popular decreased spending on eating out, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 72: Other decreased spending on eating out, by detailed demographics, May 2011
                                                                                                                                                                                              • Figure 73: Decreased spending on eating out, by most popular decreased spending on eating out, May 2011
                                                                                                                                                                                              • Figure 74: Decreased spending on eating out, by next most popular decreased spending on eating out, May 2011
                                                                                                                                                                                              • Figure 75: Decreased spending on eating out, by other decreased spending on eating out, May 2011
                                                                                                                                                                                          • Appendix – Eating Out Targeting Opportunities

                                                                                                                                                                                              • Figure 76: Eating out target groups, by types of eating out venues visited, May 2011
                                                                                                                                                                                              • Figure 77: Eating out target groups, by eating out venues visited to eat in, May 2011
                                                                                                                                                                                              • Figure 78: Eating out target groups, by eating out venues visited for takeaway/home delivery, May 2011
                                                                                                                                                                                              • Figure 79: Eating out target groups, courses ordered, May 2011
                                                                                                                                                                                              • Figure 80: Eating out target groups, by attitudes towards ordering, May 2011
                                                                                                                                                                                              • Figure 81: Eating out target groups, by detailed demographics, May 2011

                                                                                                                                                                                          Companies Covered

                                                                                                                                                                                          • Aldi Stores Ltd (UK & Ireland)
                                                                                                                                                                                          • Asda Group Ltd
                                                                                                                                                                                          • Balls Brothers
                                                                                                                                                                                          • Bank of England
                                                                                                                                                                                          • Barclaycard
                                                                                                                                                                                          • Barracuda Group
                                                                                                                                                                                          • Beefeater
                                                                                                                                                                                          • Bella Pasta
                                                                                                                                                                                          • Bertorelli Restaurant & Bar
                                                                                                                                                                                          • Blubeckers Limited
                                                                                                                                                                                          • Bluefields Group
                                                                                                                                                                                          • Bluewater Shopping Centre
                                                                                                                                                                                          • Borders (UK) Ltd
                                                                                                                                                                                          • Brasserie Chez Gerard
                                                                                                                                                                                          • BrewDog
                                                                                                                                                                                          • Brewers Fayre
                                                                                                                                                                                          • Britannia Hotels Ltd
                                                                                                                                                                                          • British Retail Consortium
                                                                                                                                                                                          • British Sky Broadcasting Group plc (BSkyB)
                                                                                                                                                                                          • Brunning & Price
                                                                                                                                                                                          • Burger King UK Ltd
                                                                                                                                                                                          • Busaba Ethai
                                                                                                                                                                                          • Caffé Uno
                                                                                                                                                                                          • Camden Town Brewery
                                                                                                                                                                                          • Carluccio's
                                                                                                                                                                                          • Center Parcs
                                                                                                                                                                                          • Chiquito
                                                                                                                                                                                          • Clapham House Group Plc
                                                                                                                                                                                          • Co-operative Group
                                                                                                                                                                                          • Coffee Nation
                                                                                                                                                                                          • Coffee Republic Plc
                                                                                                                                                                                          • Compass Group Plc
                                                                                                                                                                                          • Costa
                                                                                                                                                                                          • Department of Health
                                                                                                                                                                                          • Domino's Pizza UK & IRL, plc
                                                                                                                                                                                          • Duke Street Capital
                                                                                                                                                                                          • Facebook, Inc.
                                                                                                                                                                                          • Ferrero UK Limited
                                                                                                                                                                                          • Fine Burger Company
                                                                                                                                                                                          • Food Standards Agency
                                                                                                                                                                                          • Frankie & Benny's
                                                                                                                                                                                          • Freeview
                                                                                                                                                                                          • Garfunkel's
                                                                                                                                                                                          • Gfk NOP
                                                                                                                                                                                          • Gondola Holdings PLC
                                                                                                                                                                                          • Good Housekeeping
                                                                                                                                                                                          • Gourmet Burger Kitchen
                                                                                                                                                                                          • Greene King Brewing and Retailing Ltd
                                                                                                                                                                                          • Greggs Plc
                                                                                                                                                                                          • Gressingham Foods
                                                                                                                                                                                          • Harlequin Restaurant Group Empire
                                                                                                                                                                                          • Harry Ramsden's
                                                                                                                                                                                          • Itsu
                                                                                                                                                                                          • J. Sainsbury
                                                                                                                                                                                          • Jamie Oliver
                                                                                                                                                                                          • JD Wetherspoon
                                                                                                                                                                                          • Just-Eat
                                                                                                                                                                                          • KFC Ltd (UK)
                                                                                                                                                                                          • Kornicis Group
                                                                                                                                                                                          • Kuoni Travel Ltd
                                                                                                                                                                                          • Lidl (UK)
                                                                                                                                                                                          • Little Chef
                                                                                                                                                                                          • LOVEFiLM International Ltd
                                                                                                                                                                                          • Macmillan Cancer Relief
                                                                                                                                                                                          • Marks & Spencer
                                                                                                                                                                                          • McDonald's Restaurants Limited (UK)
                                                                                                                                                                                          • Mitchells & Butlers Plc
                                                                                                                                                                                          • mmO2 plc
                                                                                                                                                                                          • Nandos UK
                                                                                                                                                                                          • Netto Foodstores Ltd
                                                                                                                                                                                          • Office for National Statistics
                                                                                                                                                                                          • Orange plc (UK)
                                                                                                                                                                                          • Paramount Restaurants
                                                                                                                                                                                          • Pizza Hut
                                                                                                                                                                                          • PizzaExpress Limited
                                                                                                                                                                                          • Pontins
                                                                                                                                                                                          • Premier Travel Inn
                                                                                                                                                                                          • Pret A Manger
                                                                                                                                                                                          • Prezzo PLC
                                                                                                                                                                                          • Real Greek Food Company (The)
                                                                                                                                                                                          • Scottish & Newcastle Plc
                                                                                                                                                                                          • Smeg UK
                                                                                                                                                                                          • Spotify AB
                                                                                                                                                                                          • Starbucks Coffee Company UK Ltd
                                                                                                                                                                                          • Stonegate Pub Company
                                                                                                                                                                                          • Strada
                                                                                                                                                                                          • Subway
                                                                                                                                                                                          • T-Mobile (UK) Ltd
                                                                                                                                                                                          • Taco Bell Corp.
                                                                                                                                                                                          • Tampopo Ltd
                                                                                                                                                                                          • Tesco Plc
                                                                                                                                                                                          • TGI Friday's
                                                                                                                                                                                          • The Bay Restaurant Group
                                                                                                                                                                                          • The Gaucho Grill
                                                                                                                                                                                          • The London Tiffin Company Ltd
                                                                                                                                                                                          • The Prince's Trust
                                                                                                                                                                                          • The Restaurant Group plc
                                                                                                                                                                                          • Tootsies Restaurants Ltd
                                                                                                                                                                                          • Trafford Centre
                                                                                                                                                                                          • Tragus Ltd
                                                                                                                                                                                          • Travelodge
                                                                                                                                                                                          • V8 Gourmet Group
                                                                                                                                                                                          • Virgin Media Ltd
                                                                                                                                                                                          • Virgin Mobile
                                                                                                                                                                                          • Vodafone Group Plc (UK)
                                                                                                                                                                                          • Wagamama Ltd
                                                                                                                                                                                          • Waitrose
                                                                                                                                                                                          • West Cornwall Cornish Pasty Company
                                                                                                                                                                                          • Whitbread PLC
                                                                                                                                                                                          • Wimpy International
                                                                                                                                                                                          • Wm Morrison Supermarkets
                                                                                                                                                                                          • Yo! Sushi
                                                                                                                                                                                          • Young & Co.'s Brewery plc
                                                                                                                                                                                          • Yum! Brands Inc.
                                                                                                                                                                                          • Zizzi

                                                                                                                                                                                          Eating Out Review - UK - July 2011

                                                                                                                                                                                          £1,995.00 (Excl.Tax)