Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept & Close

Eating Out Review - UK - June 2014

“Experience-driven facets are needed to help operators differentiate dining out from the rather lacklustre experience that many diners experienced during the recession when all eyes were on the price, and help reinvigorate consumer enthusiasm for spending on the category.”

– Helena Spicer, Senior Foodservice Analyst

This report looks at the following issues:

  • Putting the experience back into the eating out experience
  • Creating additional purchasing opportunities
  • Countering or catering to healthy eating trends?

What you get

What's included

Why buy from us?

Succeed

Our reports will provide you with market data, consumer research and competitive intelligence to succeed in your market.

Instant Access

Buy now and you'll have instant access to the information you need to make the right decisions.

Opportunities

Find out what's next in the markets that matter to you: where opportunities lie and what challenges you will face.

Trusted

A business Superbrand, Mintel is a source you can trust. We have been defining and refining the Market Intelligence mix since 1972.

Table of contents

  1. Introduction

      • Definition
        • Abbreviations
        • Executive Summary

            • The market
              • Figure 1: UK eating out market size and forecast, 2009-19
            • Market drivers
              • Companies, brands and innovation
                • Companies and products
                  • Who’s innovating?
                    • Brand perceptions
                      • Figure 2: Attitudes towards and usage of brands in the restaurant sector, April 2014
                      • Figure 3: Restaurant brand personality – Macro image, April 2014
                    • The consumer
                      • Fast food restaurants visited
                        • Figure 4: Fast food restaurants visited, April 2014
                      • Restaurants visited
                        • Figure 5: Restaurants visited – Any visit, April 2013 and April 2014
                      • Frequency of eating out
                        • Figure 6: Frequency of eating out, April 2014
                      • Reasons for eating out
                        • Figure 7: Reasons for eating out, April 2014
                      • Attitudes towards healthy eating when eating out
                        • Figure 8: Attitudes towards healthy eating when eating out, April 2014
                      • What it means
                      • Issues and Insights

                          • Putting the experience back into the eating out experience
                            • The facts
                              • The implications
                                • Creating additional purchasing opportunities
                                  • The facts
                                    • The implications
                                      • Countering or catering to healthy eating trends?
                                        • The facts
                                          • The implications
                                          • Trend Application

                                              • Big plates versus skinny plates
                                                • Help me help myself
                                                  • Giving consumers control through choice
                                                  • Market Drivers

                                                    • Key points
                                                      • Consumer confidence improves but real incomes remain under pressure
                                                        • Figure 9: GfK NOP consumer confidence index, monthly, January 2007-April 2014
                                                        • Figure 10: Trends in consumer sentiment for the coming year, April 2009-May 2014
                                                      • Consumer spending priorities – Savings rival eating out
                                                        • Figure 11: Selected consumer spending priorities (after bills), November 2009-March 2014
                                                      • Demographic trends pose challenges and opportunities
                                                        • Figure 12: Forecast adult population trends, by lifestage, 2008-18
                                                        • Figure 13: Trends in the age structure of the UK population, 2008-18
                                                    • Who's Innovating?

                                                      • Key points
                                                        • Contemporary makeovers and branding journeys
                                                          • Pizza Hut using venue redesign to emphasise its American heritage to create stronger differentiation
                                                            • Beefeater looks to celebs to update its ‘boring’ image
                                                              • Harry Ramsden’s modernises interiors and menus to re-establish its position in the face of rising competition
                                                                • Technological developments
                                                                  • Improvements to website functionality
                                                                    • Booking and pre-ordering
                                                                      • Push marketing
                                                                        • Faster service formats
                                                                          • Payment apps in the UK
                                                                            • In-store technology in the US
                                                                              • In-store technology can add to dining experience
                                                                                • From functional to engaging content
                                                                                  • Photo sharing used to promote menu launches and prompt brand conversation
                                                                                    • Video content can help build brand transparency…
                                                                                      • …and brand personality
                                                                                      • Market Size and Forecast

                                                                                        • Key points
                                                                                          • Eating out market size and forecast
                                                                                            • Figure 14: UK eating out market size and forecast, 2009-19
                                                                                          • Forecast
                                                                                            • Figure 15: UK eating out market size and forecast, 2009-19
                                                                                          • Forecast methodology
                                                                                          • Market Segmentation

                                                                                            • Key points
                                                                                              • Market segmentation – Overview
                                                                                                • Figure 16: Eating out market*, by sector, 2009-13
                                                                                              • Emerging concepts heat up the competition in the market
                                                                                                • Operators look to menu innovation and lifestyle relevance
                                                                                                  • Strong performers
                                                                                                    • Mixed fortunes in pizza/pasta
                                                                                                      • Pubs hold their lead thanks to value image
                                                                                                        • Fast food benefits from new occasions…
                                                                                                          • …and the demand for convenience
                                                                                                            • Weak performers
                                                                                                            • Market Share

                                                                                                              • Key points
                                                                                                                • Outlet numbers
                                                                                                                  • Figure 17: Selected leading restaurant chains/operators, by outlet numbers, 2011-14
                                                                                                                • Competitive marketplace sees numerous brands change hands
                                                                                                                  • While some brands streamline, others grow
                                                                                                                    • Growing pressure on bigger players from emerging ‘brands to watch’
                                                                                                                      • Ed’s Easy Diner
                                                                                                                        • Bill’s
                                                                                                                          • Côte
                                                                                                                            • Drake & Morgan
                                                                                                                            • Companies and Products

                                                                                                                              • Key points
                                                                                                                                • Overview
                                                                                                                                  • Gondola Holdings
                                                                                                                                    • Background
                                                                                                                                      • Figure 18: Gondola restaurants, outlet and employee numbers, by brand, 2010-13
                                                                                                                                    • Financial data
                                                                                                                                      • Figure 19: Gondola Holdings financial results, 2009-13
                                                                                                                                    • Recent developments
                                                                                                                                      • Tragus Group
                                                                                                                                        • Background
                                                                                                                                          • Financial data
                                                                                                                                            • Figure 20: Tragus Group financial results, 2009-13
                                                                                                                                          • Recent developments
                                                                                                                                            • The Restaurant Group (TRG)
                                                                                                                                              • Background
                                                                                                                                                • Figure 21: The Restaurant Group brands, outlet growth, 2009-13
                                                                                                                                              • Financial data
                                                                                                                                                • Figure 22: The Restaurant Group financial results, 2009-13
                                                                                                                                              • Recent developments
                                                                                                                                              • Brand Perceptions and Social Media

                                                                                                                                                • Brand perceptions
                                                                                                                                                  • Key brand metrics
                                                                                                                                                    • Figure 23: Key brand metrics, April 2014
                                                                                                                                                  • Brand map
                                                                                                                                                      • Figure 24: Attitudes towards and usage of brands in the restaurant sector, April 2014
                                                                                                                                                    • Correspondence analysis
                                                                                                                                                      • Brand attitudes
                                                                                                                                                        • Figure 25: Attitudes, by restaurant brand, November 2013
                                                                                                                                                      • Brand personality
                                                                                                                                                        • Figure 26: Restaurant brand personality – Macro image, April 2014
                                                                                                                                                        • Figure 27: Restaurant brand personality – Micro image, April 2014
                                                                                                                                                      • Brand usage
                                                                                                                                                        • Figure 28: Restaurant brand usage, April 2014
                                                                                                                                                      • Brand experience
                                                                                                                                                        • Figure 29: Restaurant brand experience, April 2014
                                                                                                                                                      • Social media and online buzz
                                                                                                                                                        • Social media metrics
                                                                                                                                                          • Figure 30: Social media metrics of selected restaurant brands, June 2014
                                                                                                                                                        • Online mentions
                                                                                                                                                          • Figure 31: Selected restaurant brands’ share of conversation, by week, April 2014
                                                                                                                                                        • Topics of discussion
                                                                                                                                                          • Figure 32: Topics of discussion around restaurant brands combined, April 2014
                                                                                                                                                          • Figure 33: Share of overall brand discussion, by topic, by week, 26 May 2013-31 May 2014
                                                                                                                                                        • Where discussion is occurring
                                                                                                                                                          • Figure 34: Where discussion occurs around selected restaurant brands combined, 1 June 2013-31 May 2014
                                                                                                                                                        • Analysis by brand
                                                                                                                                                          • T.G.I. Friday’s
                                                                                                                                                            • Figure 35: Topic cloud around mentions of T.G.I. Friday’s, 26 May 2013-31 May 2014
                                                                                                                                                          • Wagamama
                                                                                                                                                            • Figure 36: Topic cloud around mentions of Wagamama, 26 May 2013-31 May 2014
                                                                                                                                                          • Frankie & Benny’s
                                                                                                                                                            • Figure 37: Topic cloud around mentions of Frankie & Benny’s, 26 May 2013-31 May 2014
                                                                                                                                                            • Figure 38: Share of conversation around breakfast, 26 May 2013-31 May 2014
                                                                                                                                                          • YO! Sushi
                                                                                                                                                            • Figure 39: Topic cloud around mentions of YO! Sushi, 26 May 2013-31 May 2014
                                                                                                                                                          • Chiquito
                                                                                                                                                            • Figure 40: Topic cloud around mentions of Chiquito, 26 May 2013-31 May 2014
                                                                                                                                                          • Café Rouge
                                                                                                                                                            • Figure 41: Topic cloud around mentions of Café Rouge, 26 May 2013-31 May 2014
                                                                                                                                                        • The Consumer – Venues Visited

                                                                                                                                                          • Key points
                                                                                                                                                            • Fast food venues visited
                                                                                                                                                                • Figure 42: Fast food restaurants visited, April 2014
                                                                                                                                                              • Restaurants visited
                                                                                                                                                                  • Figure 43: Restaurants visited – Any visit, April 2013 and April 2014
                                                                                                                                                                • Restaurants need to be more proactive in giving reasons to visit in order to win market share from other competing categories
                                                                                                                                                                  • Pubs and pizza restaurants must up their game to benefit from rising confidence
                                                                                                                                                                    • Four in five consumers eat out
                                                                                                                                                                      • Figure 44: Restaurants visited, by eat in and takeaway/home delivery, April 2014
                                                                                                                                                                  • The Consumer – Frequency of Eating Out

                                                                                                                                                                    • Key points
                                                                                                                                                                      • Nearly a third of diners still manage to eat out at least once a week
                                                                                                                                                                          • Figure 45: Frequency of eating out, April 2014
                                                                                                                                                                        • Youngsters dine out most frequently
                                                                                                                                                                          • Trend data
                                                                                                                                                                            • Figure 46: Frequency of eating out, April 2013 and April 2014
                                                                                                                                                                        • The Consumer – Reasons for Eating Out

                                                                                                                                                                          • Key points
                                                                                                                                                                            • Nearly half of diners eat out for a special occasion
                                                                                                                                                                                • Figure 47: Reasons for eating out, April 2014
                                                                                                                                                                              • Women are more drawn to special and social occasions for dining out
                                                                                                                                                                                • Price promotions continue to prompt usage among a minority
                                                                                                                                                                                  • The need to put the ‘experience’ back into eating out
                                                                                                                                                                                    • Menu innovation is a key draw
                                                                                                                                                                                    • The Consumer – Attitudes Towards Healthy Eating When Eating Out

                                                                                                                                                                                      • Key points
                                                                                                                                                                                        • Healthy eating regulation
                                                                                                                                                                                          • Responsibility Deal
                                                                                                                                                                                            • Allergen legislation
                                                                                                                                                                                              • Consumer interest remains limited
                                                                                                                                                                                                • Figure 48: Selected attitudes towards health and healthy lifestyles, 2012-14
                                                                                                                                                                                              • Nearly four in 10 diners don’t think about eating healthily out of home
                                                                                                                                                                                                  • Figure 49: Attitudes towards healthy eating when eating out, April 2014
                                                                                                                                                                                                • Healthy eating menus most likely to resonate with 16-34s
                                                                                                                                                                                                  • Figure 50: Selected attitudes towards healthy eating when eating out, by age, April 2014
                                                                                                                                                                                                • Londoners are early adopters of food trends, including healthy eating concepts
                                                                                                                                                                                                  • Figure 51: Selected attitudes towards healthy eating when eating out, by region, April 2014
                                                                                                                                                                                                • Interest in eating healthily out of home varies considerably from sector to sector
                                                                                                                                                                                                  • More interest in healthy eating among European-style restaurant diners than American
                                                                                                                                                                                                    • Pub and pizza chains are jumping on the healthy eating bandwagon
                                                                                                                                                                                                      • Lunch is a key category for healthy eating
                                                                                                                                                                                                        • Breakfast opportunities
                                                                                                                                                                                                          • Health opportunities in the ethnic sector
                                                                                                                                                                                                          • Appendix – Market Drivers

                                                                                                                                                                                                              • Figure 52: GDP, PDI, consumer expenditure and savings, at constant 2013 prices, 2008-18
                                                                                                                                                                                                          • Appendix – Market Size and Forecast

                                                                                                                                                                                                              • Figure 53: Best- and worst-case forecasts for UK eating out market size and forecast, 2014-19
                                                                                                                                                                                                          • Appendix – Brand Perceptions and Social Media

                                                                                                                                                                                                              • Figure 54: Brand usage, April 2014
                                                                                                                                                                                                              • Figure 55: Brand commitment, April 2014
                                                                                                                                                                                                              • Figure 56: Brand diversity, April 2014
                                                                                                                                                                                                              • Figure 57: Brand satisfaction, April 2014
                                                                                                                                                                                                              • Figure 58: Brand recommendation, April 2014
                                                                                                                                                                                                              • Figure 59: Brand attitude, April 2014
                                                                                                                                                                                                              • Figure 60: Brand image – Macro image, April 2014
                                                                                                                                                                                                              • Figure 61: Brand image – Micro image, April 2014
                                                                                                                                                                                                              • Figure 62: Share of conversation of selected restaurant brands, 26 May 2013-31 May 2014
                                                                                                                                                                                                              • Figure 63: Topics of discussion around selected restaurant brands, 26 May 2013-31 May 2014
                                                                                                                                                                                                              • Figure 64: Share of overall brand discussion, by topic, by week, 26 May 2013-31 May 2014
                                                                                                                                                                                                          • Appendix – The Consumer – Fast Food Restaurants Visited

                                                                                                                                                                                                              • Figure 65: Fast food restaurants visited, April 2014
                                                                                                                                                                                                              • Figure 66: Fast food restaurants visited – Any visit, by demographics, April 2014
                                                                                                                                                                                                              • Figure 67: Fast food restaurants visited – Eat in, by demographics, April 2014
                                                                                                                                                                                                              • Figure 68: Fast food restaurants visited – Takeaway/home delivery, by demographics, April 2014
                                                                                                                                                                                                              • Figure 69: Attitudes towards healthy eating when eating out, by fast food restaurants visited – Any visit, April 2014
                                                                                                                                                                                                          • Appendix – The Consumer – Restaurants Visited

                                                                                                                                                                                                              • Figure 70: Restaurants visited, April 2014
                                                                                                                                                                                                              • Figure 71: Most popular restaurants visited – Any visit, by demographics, April 2014
                                                                                                                                                                                                              • Figure 72: Next most popular restaurants visited – Any visit, by demographics, April 2014
                                                                                                                                                                                                              • Figure 73: Most popular restaurants visited – Eaten in, by demographics, April 2014
                                                                                                                                                                                                              • Figure 74: Next most popular restaurants visited – Eaten in, by demographics, April 2014
                                                                                                                                                                                                              • Figure 75: Most popular restaurants visited – Takeaway/home delivery, by demographics, April 2014
                                                                                                                                                                                                              • Figure 76: Next most popular restaurants visited – Takeaway/home delivery, by demographics, April 2014
                                                                                                                                                                                                              • Figure 77: Attitudes towards healthy eating when eating out, by most popular restaurants visited – Any visit, April 2014
                                                                                                                                                                                                              • Figure 78: Attitudes towards healthy eating when eating out, by next most popular restaurants visited – Any visit, April 2014
                                                                                                                                                                                                          • Appendix – The Consumer – Frequency of Eating Out

                                                                                                                                                                                                              • Figure 79: Frequency of eating out, April 2014
                                                                                                                                                                                                              • Figure 80: Frequency of eating out – Eat in, by demographics, April 2014
                                                                                                                                                                                                              • Figure 81: Frequency of eating out – Takeaway/home delivery, by demographics, April 2014
                                                                                                                                                                                                              • Figure 82: Attitudes towards healthy eating when eating out, by frequency of eating out – Eat in, April 2014
                                                                                                                                                                                                              • Figure 83: Attitudes towards healthy eating when eating out, by frequency of eating out – Takeaway/home delivery, April 2014
                                                                                                                                                                                                          • Appendix – The Consumer – Reasons for Eating Out

                                                                                                                                                                                                              • Figure 84: Reasons for eating out, April 2014
                                                                                                                                                                                                              • Figure 85: Most popular reasons for eating out – Any, by demographics, April 2014
                                                                                                                                                                                                              • Figure 86: Next most popular reasons for eating out – Any, by demographics, April 2014
                                                                                                                                                                                                              • Figure 87: Other reasons for eating out – Any, by demographics, April 2014
                                                                                                                                                                                                              • Figure 88: Most popular reasons for eating out – Rank 1, by demographics, April 2014
                                                                                                                                                                                                              • Figure 89: Next most popular reasons for eating out – Rank 1, by demographics, April 2014
                                                                                                                                                                                                              • Figure 90: Most popular reasons for eating out – Rank 2, by demographics, April 2014
                                                                                                                                                                                                              • Figure 91: Next most popular reasons for eating out – Rank 2, by demographics, April 2014
                                                                                                                                                                                                              • Figure 92: Most popular reasons for eating out – Rank 3, by demographics, April 2014
                                                                                                                                                                                                              • Figure 93: Next most popular reasons for eating out – Rank 3, by demographics, April 2014
                                                                                                                                                                                                              • Figure 94: Attitudes towards healthy eating when eating out, by most popular reasons for eating out – Any, April 2014
                                                                                                                                                                                                              • Figure 95: Attitudes towards healthy eating when eating out, by next most popular reasons for eating out – Any, April 2014
                                                                                                                                                                                                              • Figure 96: Attitudes towards healthy eating when eating out, by most popular reasons for eating out – Rank 1, April 2014
                                                                                                                                                                                                              • Figure 97: Attitudes towards healthy eating when eating out, by next most popular reasons for eating out – Rank 1, April 2014
                                                                                                                                                                                                              • Figure 98: Attitudes towards healthy eating when eating out, by most popular reasons for eating out – Rank 2, April 2014
                                                                                                                                                                                                              • Figure 99: Attitudes towards healthy eating when eating out, by next most popular reasons for eating out – Rank 2, April 2014
                                                                                                                                                                                                              • Figure 100: Attitudes towards healthy eating when eating out, by most popular reasons for eating out – Rank 3, April 2014
                                                                                                                                                                                                              • Figure 101: Attitudes towards healthy eating when eating out, by next most popular reasons for eating out – Rank 3, April 2014
                                                                                                                                                                                                          • Appendix – The Consumer – Attitudes Towards Healthy Eating When Eating Out

                                                                                                                                                                                                              • Figure 102: Attitudes towards healthy eating when eating out, April 2014
                                                                                                                                                                                                              • Figure 103: Most popular attitudes towards healthy eating when eating out, by demographics, April 2014
                                                                                                                                                                                                              • Figure 104: Next most popular attitudes towards healthy eating when eating out, by demographics, April 2014
                                                                                                                                                                                                              • Figure 105: Attitudes towards healthy eating when eating out, by most popular attitudes towards healthy eating when eating out, April 2014
                                                                                                                                                                                                              • Figure 106: Attitudes towards healthy eating when eating out, by next most popular attitudes towards healthy eating when eating out, April 2014

                                                                                                                                                                                                          Companies Covered

                                                                                                                                                                                                          • Bacardi-Martini Ltd
                                                                                                                                                                                                          • Blackstone Group (The)
                                                                                                                                                                                                          • British Heart Foundation
                                                                                                                                                                                                          • Chiquito
                                                                                                                                                                                                          • Frankie & Benny's
                                                                                                                                                                                                          • Garfunkel's
                                                                                                                                                                                                          • Gondola Holdings PLC
                                                                                                                                                                                                          • PizzaExpress Limited
                                                                                                                                                                                                          • Strada
                                                                                                                                                                                                          • The Restaurant Group plc
                                                                                                                                                                                                          • Tragus Ltd
                                                                                                                                                                                                          • YouTube, Inc.
                                                                                                                                                                                                          • Zizzi

                                                                                                                                                                                                          Eating Out Review - UK - June 2014

                                                                                                                                                                                                          £1,995.00 (Excl.Tax)