Electrical Goods Retailing - UK - May 2012
“The electricals sector is heading for further major changes. John Lewis and Currys are showing how it is possible to compete effectively against pure play online retailers, Amazon shows how an online retailer can prosper through the excellence of its fulfilment processes. But we are not convinced that a price led model is enough. Improved information and price matching is taking price out of the retail equation. Retailers must have some other USP and that is what Argos and Comet, both of which are struggling, seem to lack at the moment.”
– Richard Perks, Director of Retail Research
Some questions answered in this report include:
- What is the role of service in electricals retailers?
- Can an Internet retailer really lead on price?
- Will online grow further?
- Is it still possible to make a distinction between online and in-store sales?
- So are we heading for major changes in the market?
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