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Electrical Retailing - UK - May 2010

  • Despite the weak economy, price was not as important a consideration as perhaps expected, with nearly a third of consumers prepared to pay more for quality goods.
  • A quarter of respondents were also still prepared to buy in stores, despite researching price and features online - suggesting that service is still an important consideration.
  • Over 55s have proven to be an important segment during the recession as they bought more replacements than any other age group and were also more likely to pay extra for quality.
  • Our research shows that customer loyalty is weak within the electricals sector with nearly a half of all consumers feeling no loyalty to a particular retailer.
  • However, trust and after sales service remain important considertaions for consumers, which bodes well for the independents and John Lewis, as well as the main specialists Comet and Currys. As electrical specialists start to engage more effectively with customers through a stronger service proposition this may drive greater loyalty than we’ve seen in years.
  • Mintel forecast that the electricals sector will experience further declines before returning to growth in 2013. Between 2010 and 2015, sector sales will increase by 2.1% reaching £7.5 billion in 2015.

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Table of contents

  1. Issues in the Market

      • Main themes
        • Definitions
          • Financial definitions
            • Abbreviations
            • Future Opportunities

              • Upping engagement with white goods
                • Service for all
                • Market In Brief

                  • Recession impacts the market
                    • Growth drivers
                      • Retail sector forecast
                        • Specialists competitive landscape
                          • Channels of distribution
                            • Consumer context
                            • Internal Market Environment

                              • Key points
                                • Consumer attitudes
                                  • More Britains use the internet as an information tool
                                    • Making life easier
                                      • Not automatically seeking payback
                                        • Figure 1: Attitudes towards the internet, technology and the environment, by country, 2009
                                      • Consumer trends
                                          • Figure 2: Trends in attitudes towards the internet and technology, GB, 2005-09
                                        • Who thinks what
                                          • Reviews influence top earners most
                                            • Figure 3: Attitudes towards internet, by gender, age and income group, GB, 2009
                                          • Men want the latest technology
                                              • Figure 4: Attitudes towards technology, by gender, age and income group, GB, 2009
                                            • Young people still less engaged with the environment
                                                • Figure 5: Attitudes towards environment, by gender and age, GB, 2009
                                              • Website usage
                                                  • Figure 6: UK: Top retail websites, by number of unique visitors, December 2009
                                              • Broader Market Environment

                                                • Key points
                                                  • Implications for electricals retailers
                                                  • Strengths and Weaknesses

                                                    • Strengths
                                                      • Weaknesses
                                                      • Who’s Innovating

                                                        • DSGi goes for megastores
                                                          • Catering to the ageing population
                                                            • Expansion in support services
                                                              • Increasing web functionality
                                                                • Targeting women
                                                                  • Expanding the range
                                                                    • Non-specialists also up their game
                                                                      • Experiential stores
                                                                      • Competitive Context

                                                                        • Key points
                                                                          • Electricals market in context
                                                                              • Figure 7: UK: Consumer spending on goods, by major category, 2005-09
                                                                            • The recession hits most electricals categories
                                                                              • Digital convergence a double edged sword
                                                                                • Deflation remains prevalent
                                                                                  • Figure 8: UK: Consumer price inflation, 2000-09
                                                                              • Sector Size and Forecast

                                                                                • Key points
                                                                                  • Retail forecasts
                                                                                      • Figure 9: UK: Electrical specialists’ sales, 2005-15
                                                                                    • Electricals specialists prospects
                                                                                      • Outlet and enterprise data
                                                                                        • Figure 10: UK: Electricals Retailers, number of outlets and enterprises, 2003-07
                                                                                    • Channels of Distribution

                                                                                      • Key points
                                                                                        • Figure 11: UK: Electricals market, estimated channels of distribution, 2009
                                                                                      • Specialists
                                                                                        • Grocery retailers
                                                                                          • Mixed goods retailers
                                                                                            • Home shopping
                                                                                              • Others
                                                                                              • Retail Competitor Analysis

                                                                                                • Key points
                                                                                                  • Leading retailers
                                                                                                    • DSGi recovery gathers momentum at expense of Comet
                                                                                                      • Arrival of Best Buy
                                                                                                        • Ambitious expansion plans
                                                                                                          • Apple in the ascent
                                                                                                            • Maplin also going strong
                                                                                                              • Others
                                                                                                                • Figure 12: UK: Leading electical retailers, 2008/09
                                                                                                              • Market shares
                                                                                                                • Technical notes
                                                                                                                    • Figure 13: UK: Leading retailers’ share of specialists’ sales, 2008/09
                                                                                                                • Retail Advertising and Promotion

                                                                                                                  • Advertising expenditure by retailer
                                                                                                                    • Total spend down sharply in 2009
                                                                                                                      • The top two dominate
                                                                                                                          • Figure 14: UK: Electrical specialists’ retailing advertising expenditure, by retailer, 2005-09
                                                                                                                        • Advertising expenditure by media
                                                                                                                          • Figure 15: UK: Electrical specialists’ retailing advertising expenditure, by media, 2008 and 2009
                                                                                                                        • Advertising themes
                                                                                                                        • Brand Elements

                                                                                                                            • Key points
                                                                                                                              • Brand map
                                                                                                                                  • Figure 16: Attitudes towards and visits to electrical retail brands, January-February 2010
                                                                                                                                • Brand qualities of electrical retail brands
                                                                                                                                  • Apple and John Lewis top for service
                                                                                                                                    • Figure 17: Personalities of various electrical retail brands, January-February 2010
                                                                                                                                  • Experience of electrical retail brands
                                                                                                                                    • Accessible Amazon and Argos most attractive
                                                                                                                                      • Figure 18: Consumer visits to various electrical retail brands, January-February 2010
                                                                                                                                    • Brand consideration for electrical retail brands
                                                                                                                                      • More knowledge of electrical retailers needed
                                                                                                                                        • Figure 19: Consideration of various electrical retail brands, January-February 2010
                                                                                                                                      • Brand satisfaction for electrical retail brands
                                                                                                                                        • Apple offers best experience
                                                                                                                                          • Figure 20: Satisfaction with various electrical retail brands, January-February 2010
                                                                                                                                        • Brand commitment to electrical retail store brands
                                                                                                                                          • Amazon has highest loyalty
                                                                                                                                            • Figure 21: Commitment to various electrical retail store brands, January-February
                                                                                                                                          • Brand intentions for electrical retail stores
                                                                                                                                            • Amazon keeps them coming
                                                                                                                                              • Figure 22: Future visitation intentions for various electrical retail stores, January-February 2010
                                                                                                                                            • Brand recommendation for electrical retail brands
                                                                                                                                              • Electrical specialists least recommended
                                                                                                                                                • Figure 23: Recommendation of various electrical retail brands, January-February 2010
                                                                                                                                              • Comet
                                                                                                                                                • What the consumer thinks
                                                                                                                                                  • Figure 24: Attitudes towards the Comet brand, January-February 2010
                                                                                                                                                • Dixons.co.uk
                                                                                                                                                  • What the consumer thinks
                                                                                                                                                    • Figure 25: Attitudes towards the Dixons.co.uk brand, January-February 2010
                                                                                                                                                  • Apple Store
                                                                                                                                                    • What the consumer thinks
                                                                                                                                                      • Figure 26: Attitudes towards the Apple Store brand, January-February 2010
                                                                                                                                                    • Argos
                                                                                                                                                      • What the consumer thinks
                                                                                                                                                        • Figure 27: Attitudes towards the Argos brand, January-February 2010
                                                                                                                                                      • Amazon.co.uk
                                                                                                                                                        • What the consumer thinks
                                                                                                                                                          • Figure 28: Attitudes towards the Amazon.co.uk brand, January-February 2010
                                                                                                                                                      • The Consumer – Where They Buy Electricals

                                                                                                                                                          • Key points
                                                                                                                                                            • Where they buy audio-visual products
                                                                                                                                                              • DSGi dominates
                                                                                                                                                                • Argos comfortably ahead of Comet
                                                                                                                                                                  • But Comet closes the gap
                                                                                                                                                                    • Tesco steps up the competition
                                                                                                                                                                        • Figure 29: Where they bought audio-visual products in the last three years, February 2009
                                                                                                                                                                      • Where they buy domestic appliances
                                                                                                                                                                        • White goods bought less often
                                                                                                                                                                          • Competition grows from non-specialists
                                                                                                                                                                              • Figure 30: Where they bought large domestic appliances in the last three years, February 2009
                                                                                                                                                                            • Trend data
                                                                                                                                                                              • Service-led operators hold onto shoppers
                                                                                                                                                                                  • Figure 31: UK: Where they shop for audio-visual goods, 2003-10
                                                                                                                                                                                • Less volatile on large domestic appliances
                                                                                                                                                                                    • Figure 32: UK: Where they shop for large domestic appliances, 2003-10
                                                                                                                                                                                  • Winners and losers in audio-visual
                                                                                                                                                                                    • Those gaining or maintaining shopper numbers showed a bias to:
                                                                                                                                                                                      • Figure 33: Selected electrical retailers, audio-visual goods, by top income group, February 2010
                                                                                                                                                                                      • Figure 34: selected electrical retailers, audio-visual goods, by socio-economic and age group, February 2010
                                                                                                                                                                                      • Figure 35: Selected electrical retailers, audio-visual goods, by 55-64-year-olds, February 2010
                                                                                                                                                                                    • Those losing shoppers showed a bias to:
                                                                                                                                                                                        • Figure 36: Selected electrical retailers, audio-visual goods, by socio-economic group and age, February 2010
                                                                                                                                                                                        • Figure 37: Selected electrical retailers, audio-visual goods, by housing tenure and size, February 2010
                                                                                                                                                                                      • Repertoire – a third of shoppers stick to one store
                                                                                                                                                                                          • Figure 38: Stores from where audio-visual equipment bought in the last three years, by repertoire of number of stores from where bought, February 2010
                                                                                                                                                                                        • Few repertoire differences by demographic group
                                                                                                                                                                                            • Figure 39: Repertoire of number of stores from where audio-visual equipment bought in the last three years by demographics, February 2010
                                                                                                                                                                                        • The Consumer – The Way They Shop for Electricals

                                                                                                                                                                                            • Key points
                                                                                                                                                                                              • Replacement market drives sales
                                                                                                                                                                                                • Families most likely to postpone
                                                                                                                                                                                                  • Price – not a universal driver
                                                                                                                                                                                                      • Figure 40: The way they shop for electricals, February 2010
                                                                                                                                                                                                    • The over 55s voted for quality and trust ….
                                                                                                                                                                                                        • Figure 41: Way in which the 55+ age group shopped for electricals, February, 2010
                                                                                                                                                                                                      • …and for physical over virtual shops
                                                                                                                                                                                                          • Figure 42: Way in which they shop, by age group, February 2010
                                                                                                                                                                                                        • ‘White collar families’ under pressure
                                                                                                                                                                                                            • Figure 43: Way in which the ABC1 35-54s and 55+ shop, February 2010
                                                                                                                                                                                                          • Pent up demand
                                                                                                                                                                                                              • Figure 44: Those agreeing they will probably have to replace an old product soon, by age and socio-economic Group, February 2010
                                                                                                                                                                                                              • Figure 45: Where the ABC1 35-54 demographic were most likely to have shopped for audio visual equipment, February 2010
                                                                                                                                                                                                              • Figure 46: Where the ABC1 35-54 demographic were most likely to have shopped for large domestic appliances, February 2010
                                                                                                                                                                                                            • Pent up demand on appliances
                                                                                                                                                                                                            • The Consumer – Attitudes to Electricals Shopping

                                                                                                                                                                                                                • Key points
                                                                                                                                                                                                                  • Retailers struggle to generate loyalty
                                                                                                                                                                                                                    • But trust matters
                                                                                                                                                                                                                      • Ecological or economical?
                                                                                                                                                                                                                        • Scrappage schemes – raising the bar
                                                                                                                                                                                                                            • Figure 47: Attitudes to shopping for electricals, February 2010
                                                                                                                                                                                                                          • The gender divide
                                                                                                                                                                                                                            • Men are
                                                                                                                                                                                                                                • Figure 48: Difference in attitudes to electricals shopping, by gender, February 2010
                                                                                                                                                                                                                              • Women are
                                                                                                                                                                                                                                  • Figure 49: Further difference in attitudes to electricals shopping, by gender, February 2010
                                                                                                                                                                                                                                • Hard pressed families
                                                                                                                                                                                                                                  • Families are
                                                                                                                                                                                                                                    • Figure 50: Difference in attitudes to buying from a trusted retailer, by lifestage, February 2010
                                                                                                                                                                                                                                    • Figure 51: Difference in attitudes to energy-efficient models to save money, by lifestage, February 2010
                                                                                                                                                                                                                                    • Figure 52: Difference in attitudes to buying from unknown websites, by lifestage, February 2010
                                                                                                                                                                                                                                • DSG International

                                                                                                                                                                                                                                    • Figure 53: DSGi UK: Sales as share of electrical/PC/telecoms specialists’ sales in UK, 2005-09
                                                                                                                                                                                                                                    • Figure 54: DSGi UK electricals division: Sales as share of electrical specialists’ sales in UK, 2005-09
                                                                                                                                                                                                                                    • Figure 55: PC World: Sales as share of PC/Telecoms specialists’ sales in UK, 2005-09
                                                                                                                                                                                                                                  • Strategic evaluation
                                                                                                                                                                                                                                    • New business model
                                                                                                                                                                                                                                      • UK stores in the spotlight
                                                                                                                                                                                                                                        • Ramp up the service
                                                                                                                                                                                                                                          • The threat from Best Buy
                                                                                                                                                                                                                                            • Recent history
                                                                                                                                                                                                                                              • Financial performance
                                                                                                                                                                                                                                                • Full-year results
                                                                                                                                                                                                                                                  • Figure 56: DSG International: Group financial performance, 2004/05-2008/09
                                                                                                                                                                                                                                                • 2009/10 – a year of two halves
                                                                                                                                                                                                                                                    • Figure 57: DSGi: first half financial performance, 2009/10
                                                                                                                                                                                                                                                    • Figure 58: DSGi UK: first and second half sales performance, 2009/10
                                                                                                                                                                                                                                                  • Store portfolio
                                                                                                                                                                                                                                                    • Multi-format portfolio
                                                                                                                                                                                                                                                      • Figure 59: DSG International: Outlet data, 2007/08-2008/09
                                                                                                                                                                                                                                                    • Progressive move to larger stores
                                                                                                                                                                                                                                                      • Figure 60: DSG International: Outlet data, 2004/05-2008/09
                                                                                                                                                                                                                                                    • Store performance
                                                                                                                                                                                                                                                      • Figure 61: DSG International: Store performance data, 2004/05-2008/09
                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                      • E-commerce and home shopping
                                                                                                                                                                                                                                                      • EDA

                                                                                                                                                                                                                                                          • Strategic evaluation
                                                                                                                                                                                                                                                            • Recent history
                                                                                                                                                                                                                                                                • Figure 62: EDA: Members and websites by country of operation, 2009
                                                                                                                                                                                                                                                              • Financial performance
                                                                                                                                                                                                                                                                • Figure 63: EDA: estimated retail sales, 2008-09
                                                                                                                                                                                                                                                              • Store portfolio
                                                                                                                                                                                                                                                                  • Figure 64: EDA: Member store numbers, 2008-09
                                                                                                                                                                                                                                                                • Fascias and identity
                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                    • Figure 65: EDA: sales mix, by purchase volume, 2008/09
                                                                                                                                                                                                                                                                  • E-commerce
                                                                                                                                                                                                                                                                    • Figure 66: EDA: Affiliated online stores, 2010
                                                                                                                                                                                                                                                                • Euronics International

                                                                                                                                                                                                                                                                    • Figure 67: Euronics: estimated sales as share of electrical retailers sales in Europe, 2005-09
                                                                                                                                                                                                                                                                  • Strategic evaluation
                                                                                                                                                                                                                                                                    • Battening down the hatches
                                                                                                                                                                                                                                                                      • And reinforcing its business DNA
                                                                                                                                                                                                                                                                        • Narrower assortment – strength or weakness?
                                                                                                                                                                                                                                                                          • E-commerce – opportunity or threat?
                                                                                                                                                                                                                                                                            • What of the future?
                                                                                                                                                                                                                                                                              • Recent history
                                                                                                                                                                                                                                                                                • Figure 68: Euronics: European members and websites, by country of operation, 2010
                                                                                                                                                                                                                                                                              • Financial data
                                                                                                                                                                                                                                                                                • Topline sales progress strongly until 2009
                                                                                                                                                                                                                                                                                    • Figure 69: Euronics International: Sales, by country, 2001-09
                                                                                                                                                                                                                                                                                  • Retail sales by country
                                                                                                                                                                                                                                                                                    • Figure 70: Euronics International: Sales, by country, 2005-06 and 2008 (e)
                                                                                                                                                                                                                                                                                  • 2009 sales
                                                                                                                                                                                                                                                                                    • Store portfolio
                                                                                                                                                                                                                                                                                      • Members come and go
                                                                                                                                                                                                                                                                                          • Figure 71: Euronics International: Outlet data 2004-08
                                                                                                                                                                                                                                                                                        • Euronics banner spreading
                                                                                                                                                                                                                                                                                          • Small stores connecting with consumers
                                                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                                                              • Figure 72: Euronics international, sales mix, by purchase volume, 2009
                                                                                                                                                                                                                                                                                            • E-commerce
                                                                                                                                                                                                                                                                                            • Kesa Electricals (UK)

                                                                                                                                                                                                                                                                                                • Figure 73: Comet: Sales as share of electrical retailers’ sales in UK, 2005-09
                                                                                                                                                                                                                                                                                              • Strategic evaluation
                                                                                                                                                                                                                                                                                                • UK under pressure
                                                                                                                                                                                                                                                                                                  • Optimising the cross-channel model
                                                                                                                                                                                                                                                                                                    • Tackling international operations
                                                                                                                                                                                                                                                                                                      • Recent history
                                                                                                                                                                                                                                                                                                        • Financial performance
                                                                                                                                                                                                                                                                                                          • Full year results
                                                                                                                                                                                                                                                                                                              • Figure 74: Kesa Electricals: Group financial performance, 2006/07-2008/09
                                                                                                                                                                                                                                                                                                            • Year end trading statement 2009/10 – a tale of two halves
                                                                                                                                                                                                                                                                                                                • Figure 75: Comet: first half financial performance, 2009/10
                                                                                                                                                                                                                                                                                                                • Figure 76: Comet: first and second half sales growth, 2009/10
                                                                                                                                                                                                                                                                                                              • Store portfolio
                                                                                                                                                                                                                                                                                                                • Mezzanine programme completed in the UK
                                                                                                                                                                                                                                                                                                                  • Figure 77: Kesa Electricals: UK Outlet data, 2006-09
                                                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                                                  • e-commerce
                                                                                                                                                                                                                                                                                                                      • Figure 78: Kesa electricals: e-commerce sales, uk and france, 2005/06-2008/09
                                                                                                                                                                                                                                                                                                                  • Maplin

                                                                                                                                                                                                                                                                                                                      • Figure 79: Maplin: Sales as share of electrical specialists’ sales in UK, 2004-08
                                                                                                                                                                                                                                                                                                                    • Background
                                                                                                                                                                                                                                                                                                                      • Financial performance
                                                                                                                                                                                                                                                                                                                          • Figure 80: Maplin: Group financial performance, 2004-08
                                                                                                                                                                                                                                                                                                                        • Store portfolio
                                                                                                                                                                                                                                                                                                                          • Figure 81: Maplin: Outlet data, 2004-08
                                                                                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                                                                                          • e-commerce and home shopping
                                                                                                                                                                                                                                                                                                                          • Appendix – Broader Market Environment

                                                                                                                                                                                                                                                                                                                            • Population
                                                                                                                                                                                                                                                                                                                              • Figure 82: Europe top five: Population breakdown, by age group, 2005
                                                                                                                                                                                                                                                                                                                              • Figure 83: Europe top five: Population breakdown, by age group, 2010
                                                                                                                                                                                                                                                                                                                              • Figure 84: Europe top five: Population breakdown, by age group, 2015
                                                                                                                                                                                                                                                                                                                              • Figure 85: Europe top five: Population breakdown, by age group, 2020
                                                                                                                                                                                                                                                                                                                            • GDP
                                                                                                                                                                                                                                                                                                                              • Figure 86: Europe top five: GDP (in current prices) 2000-Q1 2010
                                                                                                                                                                                                                                                                                                                              • Figure 87: Europe top 5: GDP growth rates (in constant prices), 2000-Q1 2010
                                                                                                                                                                                                                                                                                                                            • Consumer spending
                                                                                                                                                                                                                                                                                                                              • Figure 88: Europe top five: Consumer spending (in current prices) 2001-09
                                                                                                                                                                                                                                                                                                                              • Figure 89: Europe top five: Consumer spending growth rates (in constant prices) 2001-09
                                                                                                                                                                                                                                                                                                                            • Consumer prices
                                                                                                                                                                                                                                                                                                                              • Figure 90: Europe top five: Consumer prices, 2000-10
                                                                                                                                                                                                                                                                                                                            • Unemployment
                                                                                                                                                                                                                                                                                                                              • Figure 91: Europe top five: Average rate of unemployment, 2000-Q1 2010
                                                                                                                                                                                                                                                                                                                            • Interest rates
                                                                                                                                                                                                                                                                                                                              • Figure 92: UK and Eurozone: Interest rates, 2004-Q1 2010
                                                                                                                                                                                                                                                                                                                            • Consumer confidence
                                                                                                                                                                                                                                                                                                                              • Figure 93: Europe top five: Consumer confidence, Oct 2008-Mar 2010
                                                                                                                                                                                                                                                                                                                          • Appendix – Where They Shop For Electricals

                                                                                                                                                                                                                                                                                                                              • Figure 94: Most popular stores from where audio-visual equipment bought in the last three years, by demographics, February 2010
                                                                                                                                                                                                                                                                                                                              • Figure 95: Next most popular stores from where audio-visual equipment bought in the last three years, by demographics, February 2010 (continued)
                                                                                                                                                                                                                                                                                                                              • Figure 96: Other stores from where audio-visual equipment bought in the last three years, by demographics, February 2010 (continued)
                                                                                                                                                                                                                                                                                                                              • Figure 97: Most popular stores from where large kitchen appliances bought in the last three years, by demographics, February 2010
                                                                                                                                                                                                                                                                                                                              • Figure 98: Next most popular stores from where large kitchen appliances bought in the last three years by demographics, February 2010 (continued)
                                                                                                                                                                                                                                                                                                                          • Appendix – The Way They Shop For Electricals

                                                                                                                                                                                                                                                                                                                              • Figure 99: Most popular shopping habits of consumers buying electrical goods, such as audio-visual or large kitchen appliances, by demographics, February 2010
                                                                                                                                                                                                                                                                                                                              • Figure 100: Next most popular shopping habits of consumers buying electrical goods, such as audio-visual or large kitchen appliances, by demographics, February 2010 (continued)
                                                                                                                                                                                                                                                                                                                              • Figure 101: Other shopping habits of consumers buying electrical goods, such as audio-visual or large kitchen appliances, by demographics, February 2010 (continued)
                                                                                                                                                                                                                                                                                                                          • Appendix – Attitudes to Electricals Shopping

                                                                                                                                                                                                                                                                                                                              • Figure 102: Most popular attitudes towards buying electrical goods, such as audio-visual or large kitchen appliances, by demographics, February 2010
                                                                                                                                                                                                                                                                                                                              • Figure 103: Next most popular attitudes towards buying electrical goods, such as audio-visual or large kitchen appliances by demographics, February 2010 (continued)

                                                                                                                                                                                                                                                                                                                          Companies Covered

                                                                                                                                                                                                                                                                                                                          • Apple Computer UK Ltd
                                                                                                                                                                                                                                                                                                                          • Apple Retail UK
                                                                                                                                                                                                                                                                                                                          • Argos
                                                                                                                                                                                                                                                                                                                          • Asda Group Ltd
                                                                                                                                                                                                                                                                                                                          • Bang & Olufsen
                                                                                                                                                                                                                                                                                                                          • Co-operative Group
                                                                                                                                                                                                                                                                                                                          • Comet Group Ltd
                                                                                                                                                                                                                                                                                                                          • Currys
                                                                                                                                                                                                                                                                                                                          • Datart
                                                                                                                                                                                                                                                                                                                          • Debenhams Total (GTV)
                                                                                                                                                                                                                                                                                                                          • Dixons Retail Plc
                                                                                                                                                                                                                                                                                                                          • DSG UK & Ireland Electricals
                                                                                                                                                                                                                                                                                                                          • Electrolux
                                                                                                                                                                                                                                                                                                                          • Empire Direct PLC
                                                                                                                                                                                                                                                                                                                          • Gfk NOP
                                                                                                                                                                                                                                                                                                                          • Gigantti
                                                                                                                                                                                                                                                                                                                          • Hewlett-Packard Ltd (UK)
                                                                                                                                                                                                                                                                                                                          • Home Retail Group
                                                                                                                                                                                                                                                                                                                          • Homebase Ltd
                                                                                                                                                                                                                                                                                                                          • IKEA
                                                                                                                                                                                                                                                                                                                          • John Lewis Plc (department store)
                                                                                                                                                                                                                                                                                                                          • Kingfisher Group
                                                                                                                                                                                                                                                                                                                          • Maplin Electronics Ltd
                                                                                                                                                                                                                                                                                                                          • Marks & Spencer
                                                                                                                                                                                                                                                                                                                          • Miele Inc
                                                                                                                                                                                                                                                                                                                          • Moben
                                                                                                                                                                                                                                                                                                                          • Moulinex
                                                                                                                                                                                                                                                                                                                          • Nintendo UK Entertainment Ltd
                                                                                                                                                                                                                                                                                                                          • Office for National Statistics
                                                                                                                                                                                                                                                                                                                          • Office of Fair Trading
                                                                                                                                                                                                                                                                                                                          • Panasonic
                                                                                                                                                                                                                                                                                                                          • PC World (DSG UK Computing)
                                                                                                                                                                                                                                                                                                                          • Richer Sounds Plc
                                                                                                                                                                                                                                                                                                                          • Samsung Electronics (UK) Ltd
                                                                                                                                                                                                                                                                                                                          • Shop Direct Group
                                                                                                                                                                                                                                                                                                                          • Sony (UK) Ltd
                                                                                                                                                                                                                                                                                                                          • Starbucks Coffee Company UK Ltd
                                                                                                                                                                                                                                                                                                                          • Tefal UK
                                                                                                                                                                                                                                                                                                                          • Tesco Plc
                                                                                                                                                                                                                                                                                                                          • The Carphone Warehouse Ltd
                                                                                                                                                                                                                                                                                                                          • Toshiba Corporation
                                                                                                                                                                                                                                                                                                                          • Zanussi

                                                                                                                                                                                                                                                                                                                          Electrical Retailing - UK - May 2010

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