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Food and Drink Retailing - UK - March 2014

“Food retailing remains highly competitive, but all the evidence indicates that competition is moving away from price. With almost perfect information in the market and most of the majors doing some form of price matching, we think that the competitive agenda will move to all the other key factors that make someone choose a particular retailer. Top of the list is the quality and range of own brands, but following that are store standards, product innovation, availability service standards. Food retailing has always been about value for money and that covers all the factors we have mentioned.”

– Richard Perks, Director of Retail Research

Some questions answered in this report include:

  • Where has the fastest growing sector of food retailing been?
  • How is online grocery growing?
  • Are we seeing a decline in Superstores?

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Table of contents

  1. Introduction

        • Figure 1: Mintel in-home food classifications, 2013
        • Figure 2: Mintel soft drinks classifications, 2013
        • Figure 3: Mintel alcoholic drinks classifications, 2013
      • Abbreviations
      • Executive Summary

          • The market
            • Improving market background
                • Figure 4: Sales of in-home food, 2008-18
                • Figure 5: Alcoholic drinks sales and forecast, 2008-18
              • Spending on food, drink and tobacco
                • Figure 6: Food, drink and tobacco: Sales by product, 2013 (est)
              • Companies and brands
                • The major channels of distribution for food, drink and tobacco
                    • Figure 7: Sales of food, drink and tobacco, by type of retailer, 2013 (est)
                  • The consumer
                    • Where they shop
                      • Figure 8: Retailer most used for buying groceries in-store and online, December 2013
                      • Figure 9: Online grocery shoppers, December 2013
                    • Customer satisfaction
                      • Figure 10: Leading supermarkets: Overall satisfaction rating, December 2013
                    • Attitudes towards buying food
                      • Figure 11: Consumer attitudes towards buying groceries, December 2013
                    • What we think
                    • Issues and Insights

                        • Hard discounters have been the fastest growing sector of food retailing
                          • The facts
                            • The implications
                              • Price matching promotions
                                • The facts
                                  • The implications
                                    • Online grocery is growing
                                      • The facts
                                        • The implications
                                          • Superstores are in decline
                                            • The facts
                                              • The implications
                                              • Trend Application

                                                  • Trend: Prepare for the Worst
                                                    • Trend: Extend My Brand
                                                      • Mintel futures: Old Gold
                                                      • Who’s Innovating?

                                                        • Key points
                                                          • Click-and-collect going underground
                                                            • Packaging-free food shop
                                                              • UK’s first bakery ATM
                                                                • Aldi Lunchbox initiative
                                                                  • Dutch grocer abandons traditional aisle format
                                                                    • Figure 12: Recipe table concept, Bilder & de Clercq, Amsterdam, Netherlands
                                                                  • Scanning products whilst grocery shopping
                                                                    • Foodie.fm partners with The Southern Co-operative
                                                                      • Professional shoppers to do your grocery shopping
                                                                        • Next generation self-checkout kiosks
                                                                          • MyStore
                                                                            • Hybrid tills
                                                                              • Tesco digital wallet
                                                                              • Market Environment

                                                                                • Key points
                                                                                  • Consumer confidence returns to positive territory
                                                                                    • Figure 13: UK: Consumer confidence levels, February 2013-January 2014
                                                                                  • Inflation falls sharply, especially in food
                                                                                    • Figure 14: UK: Consumer Price Index: Annual % change, food and total CPI, Jan 2013-Jan 2014
                                                                                    • Figure 15: UK: Consumer Price Index: Annual % change, alcohol, tobacco and total CPI, Jan 2013-Jan 2014
                                                                                    • Figure 16: Consumer Price Index: Annual % change, food and beverage categories, January 2013 – January 2014
                                                                                  • Incomes remain squeezed though the price/wage gap has narrowed
                                                                                    • Figure 17: Retail Price Index and average weekly earnings: Annual % change, June 2010-Dec 2013
                                                                                • Channels of Distribution for Food, Drink and Tobacco

                                                                                  • Key points
                                                                                    • Main retail sectors
                                                                                      • Figure 18: Sales of food, drink and tobacco, by type of retailer, 2013 (est)
                                                                                    • Major supermarkets
                                                                                      • Convenience stores
                                                                                        • Hard discounters
                                                                                          • Specialist retailers
                                                                                              • Figure 19: Food specialists sales, inc VAT, 2012
                                                                                            • Markets and farmers’ markets
                                                                                              • Non-food retailers
                                                                                                • Figure 20: Leading non-food discounters’ sales, 2008/09-2012/13
                                                                                              • Online
                                                                                                • The online market
                                                                                                  • Figure 21: Online sales of food and drink as % all food and drink spending, 2007-2018
                                                                                                  • Figure 22: Online food, drink and tobacco: Sales by product, 2013 (est)
                                                                                                  • Figure 23: Online: Share of food, drink and tobacco spending, by category, 2013 (est)
                                                                                              • Consumer Spending on Food, Drink and Tobacco Overview

                                                                                                • Key points
                                                                                                  • Food and drink spending in context
                                                                                                    • Figure 24: Spending on in-home food, drink and tobacco, 2008-13
                                                                                                    • Figure 25: Spending, by broad product category, 2013 (est)
                                                                                                  • Forecast
                                                                                                      • Figure 26: Sales of in-home food, 2008-18
                                                                                                      • Figure 27: Alcoholic drinks sales and forecast, 2008-18
                                                                                                      • Figure 28: Spending on in-home food, drink and tobacco, 2013-18
                                                                                                    • Food and drink in the context of all spending
                                                                                                      • Figure 29: All spending on food as % all consumer spending, 2008-13
                                                                                                  • Consumer Spending on Meat, Fish and Seafood

                                                                                                    • Key points
                                                                                                        • Figure 30: Channels of distribution for meat, fish and seafood, 2013 (est)
                                                                                                        • Figure 31: Spending on meat and fish, by type of retailer, incl VAT, 2008-13
                                                                                                        • Figure 32: Spending on meat and fish, by type of retailer, incl VAT, 2013-18
                                                                                                    • Consumer Spending on Fruit and Vegetables

                                                                                                      • Key points
                                                                                                          • Figure 33: Fruit and vegetables: channels of distribution, 2013 (est)
                                                                                                          • Figure 34: Spending on fruit and vegetables, by type of retailer, incl VAT, 2008-13
                                                                                                          • Figure 35: Spending on fruit and vegetables, by type of retailer, incl VAT, 2013-18
                                                                                                      • Consumer Spending on Confectionery

                                                                                                        • Key points
                                                                                                            • Figure 36: Confectionery: Channels of distribution, 2013 (est)
                                                                                                            • Figure 37: Spending on confectionery, by type of retailer, incl VAT, 2008-13
                                                                                                            • Figure 38: Spending on confectionery, by type of retailer, incl VAT, 2013-18
                                                                                                        • Consumer Spending on Snacks

                                                                                                          • Key points
                                                                                                              • Figure 39: Snacks: Channels of distribution, 2013 (est)
                                                                                                              • Figure 40: Spending on snacks, by type of retailer, incl VAT, 2008-13
                                                                                                              • Figure 41: Spending on snacks, by type of retailer, incl VAT, 2013-18
                                                                                                          • Consumer Spending on Dairy Products

                                                                                                            • Key points
                                                                                                                • Figure 42: Dairy products: Channels of distribution, 2013 (est)
                                                                                                                • Figure 43: Spending on dairy products, by type of retailer, incl VAT, 2008-13
                                                                                                                • Figure 44: Spending on dairy products, by type of retailer, incl VAT, 2013-18
                                                                                                            • Consumer Spending on Desserts

                                                                                                              • Key points
                                                                                                                  • Figure 45: Desserts: Channels of distribution, 2013 (est)
                                                                                                                  • Figure 46: Spending on desserts, by type of retailer, incl VAT, 2008-13
                                                                                                                  • Figure 47: Spending on desserts, by type of retailer, incl VAT, 2013-18
                                                                                                              • Consumer Spending on Store Cupboard Basics

                                                                                                                • Key points
                                                                                                                    • Figure 48: Store cupboard basics, channels of distribution, 2013 (est)
                                                                                                                    • Figure 49: Spending on store cupboard basics, by type of retailer, incl VAT, 2008-13
                                                                                                                    • Figure 50: Spending on store cupboard basics by type of retailer, incl VAT, 2013-18
                                                                                                                • Consumer Spending on Baby Food

                                                                                                                  • Key points
                                                                                                                      • Figure 51: Baby foods: Channels of distribution, 2013 (est)
                                                                                                                      • Figure 52: Spending on baby foods, by type of retailer, incl VAT, 2008-13
                                                                                                                      • Figure 53: Spending on baby foods, by type of retailer, incl VAT, 2013-18
                                                                                                                  • Consumer Spending on Bread and Morning Goods

                                                                                                                    • Key points
                                                                                                                        • Figure 54: Bread and morning goods: Channels of distribution, 2013 (est)
                                                                                                                        • Figure 55: Spending on bread and morning goods, by type of retailer, incl VAT, 2008-13
                                                                                                                        • Figure 56: Spending on bread and morning goods, by type of retailer, incl VAT, 2013-18
                                                                                                                    • Consumer Spending on Ready Meals

                                                                                                                      • Key points
                                                                                                                          • Figure 57: Ready meals: Channels of distribution, 2013 (est)
                                                                                                                          • Figure 58: Spending on ready meals, by type of retailer, incl VAT, 2008-13
                                                                                                                          • Figure 59: Spending on ready meals, by type of retailer, incl VAT, 2013-18
                                                                                                                      • Consumer Spending on Soft Drinks

                                                                                                                        • Key points
                                                                                                                            • Figure 60: Soft drinks: Channels of distribution, 2013 (est)
                                                                                                                            • Figure 61: Spending on soft drinks, by type of retailer, incl VAT, 2008-13
                                                                                                                            • Figure 62: Spending on soft drinks, by type of retailer, incl VAT, 2013-18
                                                                                                                        • Consumer Spending on Tobacco

                                                                                                                          • Key points
                                                                                                                              • Figure 63: Tobacco: Channels of distribution, 2013 (est)
                                                                                                                              • Figure 64: Spending on tobacco, by type of retailer, incl VAT, 2008-13
                                                                                                                              • Figure 65: Spending on tobacco, by type of retailer, incl VAT, 2013-18
                                                                                                                          • Consumer Spending on Beer and Cider

                                                                                                                            • Key points
                                                                                                                                • Figure 66: Beer, cider: Channels of distribution, 2013 (est)
                                                                                                                                • Figure 67: Spending on beer & cider, by type of retailer, incl VAT, 2008-13
                                                                                                                                • Figure 68: Spending on beer & cider, by type of retailer, incl VAT, 2013-18
                                                                                                                            • Consumer Spending on Wine and Spirits

                                                                                                                              • Key points
                                                                                                                                  • Figure 69: Wines and spirits: Channels of distribution, 2013 (est)
                                                                                                                                  • Figure 70: Spending on wines and spirits, by type of retailer, incl VAT, 2008-13
                                                                                                                                  • Figure 71: Spending on wines and spirits, by type of retailer, incl VAT, 2013-18
                                                                                                                              • The Consumer – Where People Shop

                                                                                                                                • Key points
                                                                                                                                    • Figure 72: Retailer most used for buying groceries in-store, December 2013
                                                                                                                                    • Figure 73: Profile of on- and offline main shoppers, December 2013
                                                                                                                                  • What makes people choose a supermarket?
                                                                                                                                    • Online shoppers
                                                                                                                                        • Figure 74: Online grocery shoppers, December 2013
                                                                                                                                      • Customer reactions
                                                                                                                                      • The Consumer – Where They do Top-up Shopping

                                                                                                                                        • Key points
                                                                                                                                            • Figure 75: Top-up food shopping habits in-store, December 2013
                                                                                                                                          • Use of C-stores
                                                                                                                                            • Farmers’ markets
                                                                                                                                            • The Consumer – Satisfaction with Retailers Used

                                                                                                                                              • Key points
                                                                                                                                                  • Figure 76: Consumer satisfaction with key operating metrics, December 2013
                                                                                                                                                  • Figure 77: Consumer satisfaction with key operating metrics, December 2013
                                                                                                                                                  • Figure 78: Satisfaction ratings by where people do their main shop, December 2013
                                                                                                                                                • Overall satisfaction rating
                                                                                                                                                    • Figure 79: Leading supermarkets: Overall satisfaction rating, December 2013
                                                                                                                                                  • Tesco
                                                                                                                                                      • Figure 80: Tesco: Satisfaction ratings relative to supermarkets average, December 2013
                                                                                                                                                    • Asda
                                                                                                                                                        • Figure 81: Asda: Satisfaction ratings relative to supermarkets average, December 2013
                                                                                                                                                      • Sainsbury’s
                                                                                                                                                          • Figure 82: Sainsbury’s: Satisfaction ratings relative to supermarkets average, December 2013
                                                                                                                                                        • Morrisons
                                                                                                                                                            • Figure 83: Morrisons: Satisfaction ratings relative to supermarkets average, December 2013
                                                                                                                                                          • Aldi
                                                                                                                                                              • Figure 84: Aldi: Satisfaction ratings relative to supermarkets average, December 2013
                                                                                                                                                            • Lidl
                                                                                                                                                                • Figure 85: Lidl: Satisfaction ratings relative to supermarkets average, December 2013
                                                                                                                                                            • The Consumer – Attitudes towards Buying Food and Drink

                                                                                                                                                              • Key points
                                                                                                                                                                  • Figure 86: Attitudes towards buying food, December 2013
                                                                                                                                                                  • Figure 87: Profile of respondents of each attitude, December 2013
                                                                                                                                                                • Loyalty cards
                                                                                                                                                                  • Food tracker
                                                                                                                                                                      • Figure 88: “I have cut down on the number of premium products I buy”, 2012-13
                                                                                                                                                                  • Brand Advertising, Perceptions and Social Media

                                                                                                                                                                    • Key points
                                                                                                                                                                      • Advertising spend up in 2013
                                                                                                                                                                        • Figure 89: Total media adspend in the UK supermarket sector, 2009-13
                                                                                                                                                                      • Tesco leads the pack
                                                                                                                                                                        • Figure 90: Main media adspend by leading supermarket/convenience store operators, 2009-13
                                                                                                                                                                        • Figure 91: Share of main media adspend in the UK supermarket sector, 2013
                                                                                                                                                                      • Brand perceptions
                                                                                                                                                                        • Key brand metrics
                                                                                                                                                                          • Figure 92: Key brand metrics, January 2014
                                                                                                                                                                        • Brand map
                                                                                                                                                                            • Figure 93: Attitudes towards and usage of brands in the food and drink retailing sector, January 2014
                                                                                                                                                                          • Correspondence analysis
                                                                                                                                                                            • Brand attitudes
                                                                                                                                                                              • Figure 94: Attitudes, by food and drink retailing brand, January 2014
                                                                                                                                                                            • Brand personality
                                                                                                                                                                              • Figure 95: Food and drink retailing brand personality – macro image, January 2014
                                                                                                                                                                              • Figure 96: Food and drink retailing brand personality – micro image, January 2014
                                                                                                                                                                            • Brand usage
                                                                                                                                                                              • Figure 97: Food and drink retailing brand usage, January 2014
                                                                                                                                                                            • Brand experience
                                                                                                                                                                              • Figure 98: Food and drink retailing brand experience, January 2014
                                                                                                                                                                            • Social media and online buzz
                                                                                                                                                                              • Social media metrics
                                                                                                                                                                                • Figure 99: Social media metrics of selected food and drink retailing brands, March 2014
                                                                                                                                                                              • Online mentions
                                                                                                                                                                                • Figure 100: Online mentions of selected food and drink retailing brands, by week, March 2013-February 2014
                                                                                                                                                                              • Topics of discussion
                                                                                                                                                                                • Price remains important factor around supermarket discussions
                                                                                                                                                                                  • Figure 101: Topics of discussion around selected food and drink retailing brands, March 2013 – February 2014
                                                                                                                                                                                  • Figure 102: Topic cloud around self-service checkouts, March 2013 – February 2014
                                                                                                                                                                                  • Figure 103: Mentions around advertising, by brand, March 2013 – February 2014
                                                                                                                                                                                  • Figure 104: Mentions around advertising across all brands, by week, March 2013 – February 2014
                                                                                                                                                                                  • Figure 105: Mentions of selected supermarket brands around advertising, excluding the month of November, March 2013-February 2014
                                                                                                                                                                                  • Figure 106: Mentions of brands around online shopping, by brand, March 2013 – February 2014
                                                                                                                                                                                • Analysis by brand
                                                                                                                                                                                  • Tesco
                                                                                                                                                                                    • Asda
                                                                                                                                                                                      • Sainsbury’s
                                                                                                                                                                                        • Figure 107: Topic cloud around mentions of Sainsbury’s, March 2013 – February 2014
                                                                                                                                                                                      • Marks & Spencer
                                                                                                                                                                                        • Figure 108: Topic cloud around mentions of Marks & Spencer, March 2013 – February 2014
                                                                                                                                                                                      • Waitrose
                                                                                                                                                                                        • Figure 109: Mentions of @Waitrose against @WaitroseWine, March 2013 – February 2014
                                                                                                                                                                                      • Aldi
                                                                                                                                                                                        • Figure 110: Topic cloud around mentions of Aldi, March 2013 – February 2014
                                                                                                                                                                                      • Morrisons
                                                                                                                                                                                          • Figure 111: Mentions of Morrisons Online against Morrisons and Ocado tie-up, 1st March 2013 – 16th March 2014
                                                                                                                                                                                        • The Co-operative
                                                                                                                                                                                          • Figure 112: Topic cloud around mentions of The Co-operative, March 2013 – February 2014
                                                                                                                                                                                          • Figure 113: Topic cloud around mentions of The Co-operative Food, March 2013 – February 2014
                                                                                                                                                                                        • Lidl
                                                                                                                                                                                        • Space Allocation Summary

                                                                                                                                                                                          • Key points
                                                                                                                                                                                              • Figure 114: Space allocation of foods and non-foods, October 2013
                                                                                                                                                                                            • Detailed space allocation estimates
                                                                                                                                                                                              • Figure 115: Leading grocers: Detailed space allocation estimates, October 2013
                                                                                                                                                                                              • Figure 116: Leading grocers: detailed space allocation estimates, October 2013 (continued)
                                                                                                                                                                                          • Asda Group Ltd

                                                                                                                                                                                              • What we think
                                                                                                                                                                                                • Company background
                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                    • Figure 117: Asda Group Ltd: Group financial performance, 2009-13
                                                                                                                                                                                                    • Figure 118: Asda Group Ltd: Outlet data, 2009-12
                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                  • J Sainsbury

                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                            • Figure 119: J Sainsbury: Group financial performance, 2009/10-2013/14
                                                                                                                                                                                                            • Figure 120: J Sainsbury: Outlet data, 2009/10-2012/13
                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                          • Marks & Spencer Food

                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                • Company background
                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                    • Figure 121: Marks & Spencer, UK like-for-like growth, 2012/13, 2013/14
                                                                                                                                                                                                                    • Figure 122: Marks & Spencer: Group financial performance, 2009/10-2013/14
                                                                                                                                                                                                                    • Figure 123: Marks & Spencer: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                  • Ocado Ltd

                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                            • Figure 124: Ocado Ltd: Group financial performance, 2008/9-2012/13
                                                                                                                                                                                                                            • Figure 125: Ocado Ltd: Key customer metrics, 2008/09 – 2012/13
                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                          • Tesco

                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                • Company background (UK)
                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                    • Figure 126: Tesco UK: Sales growth, 2013/14
                                                                                                                                                                                                                                    • Figure 127: Tesco Plc: Group financial performance, 2008/09 – 2013/14
                                                                                                                                                                                                                                    • Figure 128: Tesco UK: Estimated online grocery revenues, 2011-13
                                                                                                                                                                                                                                    • Figure 129: Tesco UK: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                  • The Co-operative Food

                                                                                                                                                                                                                                      • Company background
                                                                                                                                                                                                                                        • Company performance
                                                                                                                                                                                                                                          • Figure 131: The Co-operative Food: Group financial performance, 2008/9-2013/14
                                                                                                                                                                                                                                          • Figure 132: The Co-operative Food: Outlet data, 2008/9-2013/14
                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                        • Waitrose Ltd

                                                                                                                                                                                                                                            • What we think
                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                  • Figure 133: Waitrose Ltd: Group financial performance, 2009/10-2013/14
                                                                                                                                                                                                                                                  • Figure 134: Waitrose Ltd: Outlet data, 2009/10-2013/14
                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                • Wm Morrison Group

                                                                                                                                                                                                                                                    • What we think
                                                                                                                                                                                                                                                      • Company background
                                                                                                                                                                                                                                                        • Company performance
                                                                                                                                                                                                                                                          • Figure 135: Wm Morrison Group: Group financial performance, 2009/10-2013/14
                                                                                                                                                                                                                                                          • Figure 136: Morrisons: Outlet data, 2009/10-2013/4
                                                                                                                                                                                                                                                        • Retail offering
                                                                                                                                                                                                                                                        • Other Food and Drink Retailers

                                                                                                                                                                                                                                                            • Major specialised retailers
                                                                                                                                                                                                                                                              • Figure 137: Major specialist or regional food retailers’ financial performance and outlet numbers, 2011 and 2012
                                                                                                                                                                                                                                                            • Major convenience retailers
                                                                                                                                                                                                                                                              • Figure 138: Major convenience-store retailers’ financial performance and outlet numbers, 2011 and 2012
                                                                                                                                                                                                                                                            • What we think
                                                                                                                                                                                                                                                              • Spar
                                                                                                                                                                                                                                                                • Musgrave
                                                                                                                                                                                                                                                                  • Costcutter
                                                                                                                                                                                                                                                                    • Premier
                                                                                                                                                                                                                                                                      • Greggs
                                                                                                                                                                                                                                                                        • Holland & Barrett
                                                                                                                                                                                                                                                                          • Majestic Wine
                                                                                                                                                                                                                                                                            • Whole Foods Market
                                                                                                                                                                                                                                                                            • Appendix – Brand Research

                                                                                                                                                                                                                                                                                • Figure 139: Brand usage, January 2014
                                                                                                                                                                                                                                                                                • Figure 140: Brand commitment, January 2014
                                                                                                                                                                                                                                                                                • Figure 141: Brand diversity, January 2014
                                                                                                                                                                                                                                                                                • Figure 142: Brand satisfaction, January 2014
                                                                                                                                                                                                                                                                                • Figure 143: Brand recommendation, January 2014
                                                                                                                                                                                                                                                                                • Figure 144: Brand attitude, January 2014
                                                                                                                                                                                                                                                                                • Figure 145: Brand image – macro image, January 2014
                                                                                                                                                                                                                                                                                • Figure 146: Brand image – micro image, January 2014
                                                                                                                                                                                                                                                                              • Social media and online buzz
                                                                                                                                                                                                                                                                                • Figure 147: Online mentions of selected supermarket brands, by day, March 2013 – February 2014
                                                                                                                                                                                                                                                                                • Figure 148: Selected topics of discussion around supermarket brands, March 2013 – February 2014
                                                                                                                                                                                                                                                                            • Appendix – The Consumer – Where People Shop

                                                                                                                                                                                                                                                                                • Figure 149: Most popular retailer most used for buying groceries in-store, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 150: Next most popular retailer most used for buying groceries in-store, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 151: Food shopping habits online, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 152: Most popular retailer most used for buying groceries online, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 153: Next most popular retailer most used for buying groceries online, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 154: Most popular online food shopping habits, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 155: Next most popular online food shopping habits, by demographics, December 2013
                                                                                                                                                                                                                                                                            • Appendix - The Consumer – Where People do Top-up Shopping

                                                                                                                                                                                                                                                                                • Figure 156: Most popular top up food shopping habits in-store, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 157: Next most popular top up food shopping habits in-store, by demographics, December 2013
                                                                                                                                                                                                                                                                                • Figure 158: Other top up food shopping habits in-store, by demographics, December 2013
                                                                                                                                                                                                                                                                            • Appendix – The Consumer – Satisfaction with Retailers Used

                                                                                                                                                                                                                                                                                  • Figure 159: Consumer satisfaction with key operating metrics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 160: Consumer satisfaction with key operating metrics, by retailer most used for buying groceries in-store, December 2013
                                                                                                                                                                                                                                                                                  • Figure 161: Consumer satisfaction with key operating metrics – Product quality for fresh foods including ready meals, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 162: Consumer satisfaction with key operating metrics – Product quality of non-fresh packaged goods, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 163: Consumer satisfaction with key operating metrics – Range of fresh foods, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 164: Consumer satisfaction with key operating metrics – Customer service, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 165: Consumer satisfaction with key operating metrics – Store standards, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 166: Consumer satisfaction with key operating metrics – Ease of navigation within the store, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 167: Consumer satisfaction with key operating metrics – Waiting time at checkout, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 168: Consumer satisfaction with key operating metrics – New products availability, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 169: Consumer satisfaction with key operating metrics – Availability of goods, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 170: Consumer satisfaction with key operating metrics – Prices, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 171: Consumer satisfaction with key operating metrics – Promotions in general, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 172: Consumer satisfaction with key operating metrics – Supports local community, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 173: Consumer satisfaction with key operating metrics – Overall satisfaction with the supermarket when shop in-store, by demographics, December 2013
                                                                                                                                                                                                                                                                              • Appendix – The Consumer – Attitudes Towards Buying Food and Drink

                                                                                                                                                                                                                                                                                  • Figure 174: Most popular attitudes to buying food, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 175: Next most popular attitudes to buying food, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 176: Other attitudes to buying food, by demographics, December 2013
                                                                                                                                                                                                                                                                                  • Figure 177: Attitudes to buying food, by online food shopping habits, December 2013
                                                                                                                                                                                                                                                                                  • Figure 178: Attitudes to buying food, by retailer most used for buying groceries in-store, December 2013
                                                                                                                                                                                                                                                                                  • Figure 179: Attitudes to buying food, by retailer most used for buying groceries online, December 2013

                                                                                                                                                                                                                                                                              Companies Covered

                                                                                                                                                                                                                                                                              • Aldi Stores Ltd (UK & Ireland)
                                                                                                                                                                                                                                                                              • Asda Group Ltd
                                                                                                                                                                                                                                                                              • Budgens Stores Ltd - retail sales
                                                                                                                                                                                                                                                                              • Co-operative Group
                                                                                                                                                                                                                                                                              • Costcutter Supermarkets Group
                                                                                                                                                                                                                                                                              • Heston Blumenthal
                                                                                                                                                                                                                                                                              • J. Sainsbury
                                                                                                                                                                                                                                                                              • Lidl (UK)
                                                                                                                                                                                                                                                                              • Londis (Holdings) Ltd - retail sales
                                                                                                                                                                                                                                                                              • Marks & Spencer
                                                                                                                                                                                                                                                                              • Nisa
                                                                                                                                                                                                                                                                              • Ocado Retail Ltd
                                                                                                                                                                                                                                                                              • Poundland Ltd
                                                                                                                                                                                                                                                                              • Spar UK Ltd
                                                                                                                                                                                                                                                                              • Tesco Plc
                                                                                                                                                                                                                                                                              • Waitrose
                                                                                                                                                                                                                                                                              • Wm Morrison Supermarkets

                                                                                                                                                                                                                                                                              Food and Drink Retailing - UK - March 2014

                                                                                                                                                                                                                                                                              £1,995.00 (Excl.Tax)