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Healthcare Catering - UK - October 2011

“With catering often thought of as low down the list of priorities for hospitals/healthcare trusts, it is telling that there is still a trend towards caterers investing in areas such as ethical ingredients and sustainable sourcing, demonstrating the landscape of how contracts are fought and won, despite restrictive budgets.”

– Helena Spicer, Senior Foodservice Analyst

Some questions answered in this report include:

  • What are the main pressures on the healthcare catering market?
  • What do patients and visitors want to see from the healthcare catering market going forward?
  • How can caterers expand into the at-home market?

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Table of contents

  1. Introduction

      • Definition
        • Abbreviations
        • Executive Summary

            • The market
              • Figure 1: The healthcare contract catering market, by value, 2006-16
            • Forecast methodology
              • Market factors
                • Companies, brands and innovation
                  • The consumer
                    • Usage
                      • Figure 2: Hospital catering usage, July 2011
                    • Menu enticements
                      • Figure 3: Hospital catering menu enticements, by hospital catering usage, July 2011
                    • What we think
                    • Issues in the Market

                        • What are the main pressures on the healthcare catering market?
                          • What do patients and visitors want to see from the healthcare catering market going forward?
                            • How can caterers expand into the at-home market?
                            • Future Opportunities

                                • Local involvement – structuring the volunteer dimension
                                  • NHS branded food/drink products
                                  • Internal Market Environment

                                    • Key points
                                      • NHS spending
                                        • Hospital figures
                                          • Figure 4: Average daily number of available beds by sector, NHS organisations in England, 1985-2011
                                          • Figure 5: Number of residential beds available and occupied in hospitals in England, 2008/09-2009/10
                                        • Private Medical Insurance (PMI)
                                          • Figure 6: Trends in ownership of private medical insurance, 2007-11
                                        • Patient Environment Action Team (PEAT)
                                            • Figure 7: Patient Environment Action Team results, for food, 2005-10
                                        • Broader Market Environment

                                          • Key points
                                            • NHS resources will be increasingly squeezed by the UK’s aging population
                                              • Figure 8: Trends in the age structure of the UK population, 2006-16
                                              • Figure 9: Forecast adult population trends, by lifestage, 2006-16
                                          • Campaigns and Media Coverage

                                            • Key point
                                              • Definition
                                                • Media coverage
                                                  • Celebrity chefs
                                                    • Lloyd Grossman
                                                      • Heston Blumenthal
                                                        • James Martin
                                                          • A Decade of Hospital Food Failure?
                                                            • Soil Association First Aid for Hospital Food
                                                            • Strengths and Weaknesses in the Market

                                                              • Strengths
                                                                • Weaknesses
                                                                • Who’s Innovating?

                                                                  • Key points
                                                                    • Bought in versus in-house
                                                                      • Food as therapy
                                                                        • Malnutrition amongst the elderly
                                                                          • National Association of Care Catering
                                                                            • Care Quality Commission
                                                                            • Contract Catering Market – Overview

                                                                              • Key points
                                                                                • Overall contract catering market
                                                                                  • Figure 10: Structure of the food and service management market by outlet and number of meals, 2008-09
                                                                                • Operating costs
                                                                                  • Food costs
                                                                                    • Figure 11: Food as a percentage of turnover, 2004-09
                                                                                  • Unemployment rates affect labour costs
                                                                                    • Figure 12: Labour cost as a percentage of turnover, 2004-09
                                                                                  • Clients continue to look to shift risk to contractors
                                                                                    • Figure 13: Types of catering contract, 2007-09
                                                                                  • The use of high street versus in-house brands
                                                                                    • Figure 14: Branded outlets operated by food and service management companies, 2003-09
                                                                                • Market Size and Forecast

                                                                                  • Key points
                                                                                    • The healthcare contract catering market
                                                                                      • Figure 15: The healthcare contract catering market, by value, 2006-16
                                                                                    • Forecast
                                                                                      • Figure 16: The healthcare contract catering market, by value, 2006-16
                                                                                    • Forecast methodology
                                                                                    • Segment Performance

                                                                                      • Key points
                                                                                        • Healthcare outlet numbers and meals served rise in 2009
                                                                                          • Figure 17: Healthcare contract catering market – number of outlets and meals served, 2004-09
                                                                                        • Healthcare outlet numbers and meals served, by segmentation
                                                                                          • Figure 18: Healthcare contract catering market, by segment – number of outlets and meals served, 2007-09
                                                                                        • Private Finance Initiative (PFI)
                                                                                        • Companies and Products

                                                                                          • Key points
                                                                                            • apetito
                                                                                              • Figure 19: Key financials for apetito, 2008-09 
                                                                                            • Aramark
                                                                                                • Figure 20: Key financials for Aramark 2009-10 
                                                                                              • Compass
                                                                                                  • Figure 21: Key financials for Compass Group PLC, 2009-10 
                                                                                                • Elior UK Limited
                                                                                                  • Figure 22: Key financials for Elior UK Limited, 2009-10 
                                                                                                • Host Contract Management
                                                                                                  • Figure 23: Key financials for Host Contract Management, 2009-10 
                                                                                                • ISS
                                                                                                  • Figure 24: Key financials for ISS Western Europe, 2009-10 
                                                                                                • OCS
                                                                                                  • Figure 25: Key financials for OCS Group UK Limited 2009-10 
                                                                                                • Pride Catering
                                                                                                  • Figure 26: Key financials for Pride Catering, 2009-10 
                                                                                                • Sodexo
                                                                                                  • Figure 27: Key financials for Sodexo On-site Service Solutions UK & Ireland, Limited, 2009-10 
                                                                                              • Use of Hospital Catering

                                                                                                • Key points
                                                                                                  • Two in five adults have eaten hospital food
                                                                                                    • Figure 28: Hospital catering usage, July 2011
                                                                                                  • Examples of consumers’ experiences
                                                                                                  • Hospital Catering Menu Enticements

                                                                                                    • Key points
                                                                                                      • Patient feedback
                                                                                                        • Would you pay for an upgrade?
                                                                                                          • How could hospital food be improved?
                                                                                                            • Hospital catering enticements for patients and visitors
                                                                                                              • Figure 29: Hospital catering menu enticements, by hospital catering usage, July 2011
                                                                                                            • Fresh food
                                                                                                              • Healthier food
                                                                                                                • Snacking
                                                                                                                  • Visitors demand more than patients
                                                                                                                  • Healthcare Catering – Targeting Opportunities

                                                                                                                    • Key points
                                                                                                                      • CHAID analysis
                                                                                                                        • Figure 30: CHAID analysis of selected hospital menu enticements, July 2011
                                                                                                                      • Snacking innovations
                                                                                                                        • Appealing to those caring for the elderly
                                                                                                                        • Appendix – Internal Market Environment

                                                                                                                            • Figure 31: Trends in ownership of private medical insurance, 2007-11
                                                                                                                            • Figure 32: Ownership of private medical insurance, by detailed demographics, 2011
                                                                                                                        • Appendix – Use of Hospital Catering

                                                                                                                            • Figure 33: Hospital catering usage, July 2011
                                                                                                                            • Figure 34: Hospital catering usage, July 2011
                                                                                                                        • Appendix – Hospital Catering Menu Enticements

                                                                                                                            • Figure 35: Top ten hospital catering menu enticements, by hospital catering usage, July 2011
                                                                                                                            • Figure 36: Next most popular hospital catering menu enticements, by hospital catering usage, July 2011
                                                                                                                            • Figure 37: Hospital catering menu enticements, July 2011
                                                                                                                            • Figure 38: Hospital catering menu enticements, by hospital catering usage, July 2011
                                                                                                                            • Figure 39: Most popular hospital catering menu enticements, by detailed demographics, July 2011
                                                                                                                            • Figure 40: Next most popular hospital catering menu enticements, by detailed demographics, July 2011
                                                                                                                            • Figure 41: Other hospital catering menu enticements, by detailed demographics, July 2011
                                                                                                                            • Figure 42: Hospital catering menu enticements, by most popular hospital catering menu enticements, July 2011
                                                                                                                            • Figure 43: Hospital catering menu enticements, by next most popular hospital catering menu enticements, July 2011
                                                                                                                            • Figure 44: Hospital catering menu enticements, by other hospital catering menu enticements, July 2011
                                                                                                                            • Figure 45: Hospital catering menu enticements, by least popular hospital catering menu enticements, July 2011

                                                                                                                        Companies Covered

                                                                                                                        • Age UK
                                                                                                                        • Aramark Corporation (UK office)
                                                                                                                        • Asda Group Ltd
                                                                                                                        • Avenance
                                                                                                                        • Bank of England
                                                                                                                        • British Broadcasting Corporation (BBC)
                                                                                                                        • British Hospitality Association
                                                                                                                        • Calypso Soft Drinks Ltd.
                                                                                                                        • Channel 4
                                                                                                                        • Co-operative Group
                                                                                                                        • Compass Group Plc
                                                                                                                        • Costa
                                                                                                                        • Department for Environment, Food & Rural Affairs
                                                                                                                        • Department of Health
                                                                                                                        • Elior SCA
                                                                                                                        • Football Association (The)
                                                                                                                        • Fresh & Easy
                                                                                                                        • Government Actuary's Department (GAD)
                                                                                                                        • Greggs Plc
                                                                                                                        • Heston Blumenthal
                                                                                                                        • HJ Heinz Company UK
                                                                                                                        • Innocent Drinks Ltd
                                                                                                                        • Ipsos MORI
                                                                                                                        • ISS UK Ltd
                                                                                                                        • J. Sainsbury
                                                                                                                        • Kantar Media
                                                                                                                        • Kraft Foods UK
                                                                                                                        • Leon
                                                                                                                        • Levi Roots Reggae Reggae Foods Ltd
                                                                                                                        • Marks & Spencer
                                                                                                                        • Medirest
                                                                                                                        • OCS Group
                                                                                                                        • Rainforest Alliance
                                                                                                                        • Sodexo
                                                                                                                        • Soil Association
                                                                                                                        • Subway
                                                                                                                        • Tesco Plc
                                                                                                                        • Waitrose
                                                                                                                        • Wiltshire Farm Foods
                                                                                                                        • Wm Morrison Supermarkets

                                                                                                                        Healthcare Catering - UK - October 2011

                                                                                                                        £1,995.00 (Excl.Tax)