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Hotels - UK - November 2011

“London 2012 can be seen as an opportunity for hoteliers to promote ‘brand Britain’ and to encourage repeat business. The challenge for London hoteliers is to maximise the opportunity in terms of room rates and ancillary spend without pricing themselves out of the market. Outside London, there is an opportunity for hoteliers to use the ever growing price differential to entice domestic and overseas visitors.”

– John Worthington, Senior Analyst

Some questions answered in this report include:

  • What is the likely impact of the Olympics on the hotel market?
  • What can hotels offer in response to the threat of rising petrol prices in order to add further value to short breaks?
  • How can hotels appeal to the growing 65+ age group?
  • What can hotels do to maximise the potential of their food offering?
  • How can hoteliers most effectively market their hotels to potential customers?

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Table of contents

  1. Introduction

      • Definition
        • Abbreviations
        • Issues in the Market

            • What is the likely impact of the Olympics on the hotel market?
              • What can hotels offer in response to the threat of rising petrol prices in order to add further value to short breaks?
                • How can hotels appeal to the growing 65+ age group?
                  • What can hotels do to maximise the potential of their food offering?
                    • How can hoteliers most effectively market their hotels to potential customers?
                    • Executive Summary

                        • The market
                          • Tale of two markets
                            • Figure 1: Market size and forecast by volume of trips staying in UK hotels, 2006-16
                            • Figure 2: Market size and forecast by volume of nights staying in UK hotels, 2006-16
                            • Figure 3: Performance indicators for UK full-service hotels, 2009-10
                          • Budget growth
                            • Figure 4: Performance indicators for UK budget hotels, 2009-10
                          • Market factors
                            • Staycation effect continues
                              • Figure 5: Visits by UK residents on domestic holiday and business trips, 2006-10
                            • Weak Pound boosts inbound leisure
                              • Figure 6: Visits by inbound visitors on holiday and business trips, 2006-10
                            • Olympian expectations
                              • Companies, brands and innovation
                                • Fragmented market
                                  • Budget expansion
                                    • Hi-tech hotels
                                      • The consumer
                                        • Figure 7: Reasons for hotel stays in the last 12 months, August 2011
                                      • Short breaks lead
                                        • Price must be right
                                          • Figure 8: Factors that most influenced decision to stay at a particular hotel, August 2011
                                        • Food at a premium
                                          • Figure 9: Hotel facilities worth paying a premium for, August 2011
                                        • Chain versus non-chain
                                          • Figure 10: Attitudes towards hotels, August 2011
                                        • What we think
                                        • Future Opportunities

                                            • Trend: Greenfluencers
                                              • Trend: Immaterial World
                                              • Internal Market Environment

                                                • Key points
                                                  • Staycation here to stay?
                                                    • Figure 11: Visits and spending by UK residents on domestic holiday trips, 2006-10
                                                    • Figure 12: UK domestic holiday visits by duration, 2006-10
                                                  • Business shows slight pick-up
                                                    • Figure 13: Visits and spending by UK residents on domestic business trips, 2006-10
                                                  • London on rebound
                                                    • Figure 14: UK regions visited (all domestic travel purposes), volume, 2006-10
                                                    • Figure 15: UK regions visited (all domestic travel purposes), expenditure, 2006-10
                                                  • Leisure boosts hotel stays
                                                    • Figure 16: Number of trips (all domestic travel purposes) by accommodation used, 2006-10
                                                    • Figure 17: Accommodation used as a percentage of all trips (all domestic travel purposes), 2006-10
                                                  • Average stay falls to 2.1 nights
                                                    • Figure 18: Number of nights by accommodation used (all domestic travel purposes), 2006-10
                                                  • Average spend falls on hotel trips
                                                    • Figure 19: Expenditure on trips, by accommodation used* (all domestic travel purposes), 2006-10
                                                  • Road warriors
                                                    • Figure 20: Percentage of GB population staying at hotels, 2011
                                                  • Three/four star dominates
                                                    • Figure 21: Star rating of the hotel(s) stayed in the last 12 months, 2011
                                                  • Inbound – overall decline but leisure growth
                                                    • Figure 22: Inbound visitors to the UK, by reason for trip, 2006-10
                                                  • Inbound leisure spend grows by a third 2006-10
                                                    • Figure 23: Expenditure by inbound visitors to the UK, by reason for trip, 2006-10
                                                  • Half of overseas visitors stay in hotels
                                                    • Figure 24: Number of inbound trips by accommodation used, 2006-10
                                                    • Figure 25: Number of inbound nights by accommodation used, 2006-10
                                                    • Figure 26: Expenditure on inbound trips by accommodation used*, 2006-10
                                                  • Olympic bonanza?
                                                    • London leads hotel pipeline
                                                    • Broader Market Environment

                                                      • Key points
                                                        • Misery index rises
                                                          • Figure 27: GDP quarterly percentage change, Q1 2004-Q3 2011
                                                          • Figure 28: UK consumer confidence index, November 2010-October 2011
                                                        • AB growth favours hotel market
                                                          • Figure 29: Forecast adult population trends, by socio-economic group, 2006-16
                                                        • Young professional growth
                                                          • Figure 30: Trends in the age structure of the UK population, 2006-16
                                                        • Weak Pound still helping hotels
                                                          • Figure 31: Annual average exchange rates for Sterling, 2007-11
                                                      • Competitive Context

                                                        • Key points
                                                          • Continent-wide recovery
                                                            • Figure 32: Room occupancy of hotels in selected key European destinations, 2009-10
                                                            • Figure 33: Average room rate of hotels in selected key European destinations, 2009-10
                                                            • Figure 34: RevPAR of hotels in selected key European destinations, 2009-10
                                                          • London hotels the fifth most expensive
                                                            • Figure 35: Hotel price comparison across the 50 most popular European cities, 2008-11
                                                        • Who’s Innovating?

                                                          • Key points
                                                            • New hotel designs
                                                              • Green roof
                                                                • iPad concierge
                                                                  • London’s most hi-tech hotel
                                                                    • e-Book at Bedtime
                                                                      • Technology amnesty
                                                                        • Social media promotion
                                                                          • Family-friendly
                                                                          • Market Size and Forecast

                                                                            • Key points
                                                                              • Market volume grows 3% 2006-10
                                                                                • Figure 36: Market size by volume of trips and nights staying in UK hotels, 2006-16
                                                                                • Figure 37: Market size by volume of trips and nights staying in UK hotels, by domestic and inbound visits, 2006-16
                                                                              • Tale of two markets
                                                                                • Figure 38: Performance indicators for UK full-service hotels, 2009-10
                                                                                • Figure 39: Performance indicators for UK budget hotels, 2009-10
                                                                              • 2011 and future
                                                                                  • Figure 40: Market size and forecast by volume of trips staying in UK hotels, 2006-16
                                                                                  • Figure 41: Market size and forecast by volume of nights staying in UK hotels, 2006-16
                                                                                • Forecast methodology
                                                                                • Segment Performance

                                                                                  • Key points
                                                                                    • Full service revenue mix
                                                                                      • Figure 42: Hotel market mix analysis for UK, London, England, Scotland and Wales, by stays in full service hotels, 2009-10
                                                                                      • Figure 43: Full service hotels departmental revenue contribution, UK 2010
                                                                                    • Austerity-proof London
                                                                                      • Figure 44: Full service hotel performance indicators for UK, London, England, Scotland and Wales, 2010
                                                                                      • Figure 45: Budget hotel performance indicators for UK, London, England, Scotland and Wales, 2010
                                                                                  • Market Share

                                                                                    • Key points
                                                                                      • Fragmented market
                                                                                        • Figure 46: Top 30 hotel companies by number of UK hotels, 2009-11
                                                                                    • Brand Research

                                                                                      • Brand map
                                                                                          • Figure 47: Attitudes towards and usage of hotel brands, September 2011
                                                                                        • Brand attitudes
                                                                                          • Figure 48: Attitudes by hotel brand, September 2011
                                                                                        • Brand personality
                                                                                          • Figure 49: Hotel brand personality – macro image, September 2011
                                                                                          • Figure 50: Hotel brand personality – micro image, September 2011
                                                                                        • Correspondence analysis
                                                                                          • Brand experience
                                                                                            • Figure 51: Hotel brand usage, September 2011
                                                                                            • Figure 52: Satisfaction with various hotel brands, September 2011
                                                                                            • Figure 53: Consideration of hotel brands, September 2011
                                                                                            • Figure 54: Consumer perceptions of current hotel brand performance, September 2011
                                                                                            • Figure 55: Hotel brand recommendation – Net Promoter Score, September 2011
                                                                                          • Brand index
                                                                                            • Figure 56: Hotel brand index, September 2011
                                                                                            • Figure 57: Hotel brand index vs. recommendation, September 2011
                                                                                          • Brand target group analysis
                                                                                            • Figure 58: Brand target groups, September 2011
                                                                                            • Figure 59: Hotel brand usage, by brand target groups, September 2011
                                                                                          • Group One – Conformists
                                                                                            • Group Two – Simply the best
                                                                                              • Group Three – Shelf stalkers
                                                                                                • Group Four – Habitual shoppers
                                                                                                  • Group Five – Individualists
                                                                                                  • Companies and Products

                                                                                                    • Accor
                                                                                                        • Figure 60: Key financial information, Accor, 2009-10
                                                                                                      • Best Western
                                                                                                        • Figure 61: Key financial information, Best Western, UK, 2009-10
                                                                                                      • De Vere Group
                                                                                                        • Hilton Worldwide
                                                                                                            • Figure 62: Key financial information, Hilton Worldwide, UK, 2009-10
                                                                                                          • Intercontinental Hotel Group
                                                                                                              • Figure 63: Hotels, Intercontinental Hotel Group, Europe, Middle East and Africa, June 2011
                                                                                                              • Figure 64: Hotels by ownership structure, Intercontinental Hotel group, Europe, Middle East and Africa, 2010
                                                                                                              • Figure 65: Key financial information, Intercontinental Hotel Group, Europe, Middle East and Africa segment, 2009-10
                                                                                                              • Figure 66: Development pipeline, Intercontinental Hotel Group, UK, June 2010-May 2011
                                                                                                            • Jurys Inn
                                                                                                              • Marriott International
                                                                                                                  • Figure 67: Key financial information, Marriott International, international lodging segment 2009-10
                                                                                                                • Travelodge
                                                                                                                    • Figure 68: Key financial information, Travelodge, UK, 2009-10
                                                                                                                  • Whitbread (Premier Inn)
                                                                                                                    • Figure 69: Key financial information, Whitbread, UK, 2009-10
                                                                                                                  • Wyndham Worldwide
                                                                                                                      • Figure 70: Key financial information, Wyndham Worldwide, 2009-10
                                                                                                                  • Hotel Stays

                                                                                                                    • Key points
                                                                                                                      • Short breaks still in demand
                                                                                                                        • Figure 71: Reasons for hotel stays in the last 12 months, August 2008-August 2011
                                                                                                                      • Family bias increases
                                                                                                                        • AB male business profile
                                                                                                                        • Hotel Booking

                                                                                                                          • Key points
                                                                                                                            • Seven in ten book directly
                                                                                                                              • Figure 72: Hotel booking methods last 12 months, August 2011
                                                                                                                              • Figure 73: Online hotel booking devices used last 12 months, August 2011
                                                                                                                              • Figure 74: Hotel booking habits last 12 months, August 2011
                                                                                                                          • Influential Factors When Choosing a Hotel

                                                                                                                            • Key points
                                                                                                                              • Price remains main factor
                                                                                                                                • Figure 75: Factors that most influenced decision to stay at a particular hotel, September 2010 and August 2011
                                                                                                                              • Proximity follows price
                                                                                                                                • Seeing is believing
                                                                                                                                  • Been before
                                                                                                                                    • Travelling solo
                                                                                                                                    • Hotel Facilities

                                                                                                                                      • Key points
                                                                                                                                        • Food a high priority
                                                                                                                                          • Figure 76: Hotel facilities worth paying a premium for, 2008-11
                                                                                                                                        • Pull of the pool
                                                                                                                                          • Spa and bar
                                                                                                                                            • Concierge for longer stays
                                                                                                                                            • Attitudes Towards Hotels

                                                                                                                                              • Key points
                                                                                                                                                • Half just want bare essentials
                                                                                                                                                  • Figure 77: Attitudes towards hotels, August 2011
                                                                                                                                                • Three in ten prefer luxury/lifestyle
                                                                                                                                                  • Chains versus independent
                                                                                                                                                    • Localising the brand
                                                                                                                                                      • Downshifting
                                                                                                                                                        • Negative perception
                                                                                                                                                        • Targeting Opportunities

                                                                                                                                                          • Key points
                                                                                                                                                            • Target groups
                                                                                                                                                              • Figure 78: Hotels target groups, August 2011
                                                                                                                                                            • Experience Seekers
                                                                                                                                                              • (32% of UK internet users aged 16+ or 11.5 million adults)
                                                                                                                                                                • Demographic profile
                                                                                                                                                                  • Marketing message
                                                                                                                                                                    • Cloth Cutters
                                                                                                                                                                      • (33% of UK internet users aged 16+ or 11.9 million adults)
                                                                                                                                                                        • Demographic profile
                                                                                                                                                                          • Marketing message
                                                                                                                                                                            • Bare Essentials
                                                                                                                                                                              • (35% of UK internet users aged 16+ or 12.6 million adults)
                                                                                                                                                                                • Demographic profile
                                                                                                                                                                                  • Marketing message
                                                                                                                                                                                  • Appendix – Market Size and Forecast

                                                                                                                                                                                      • Figure 79: Forecasts for total trips involving UK hotel stays, best and worst case scenarios, 2011-16
                                                                                                                                                                                      • Figure 80: Forecasts for total nights staying in UK hotels, best and worst case scenarios, 2011-16
                                                                                                                                                                                  • Appendix – Brand Research

                                                                                                                                                                                      • Figure 81: Brand usage, January 2011
                                                                                                                                                                                      • Figure 82: Brand commitment, January 2011
                                                                                                                                                                                      • Figure 83: Brand momentum, January 2011
                                                                                                                                                                                      • Figure 84: Brand diversity, January 2011
                                                                                                                                                                                      • Figure 85: Brand satisfaction, January 2011
                                                                                                                                                                                      • Figure 86: Brand Recommendation, January 2011
                                                                                                                                                                                      • Figure 87: Brand attitude, January 2011
                                                                                                                                                                                      • Figure 88: Brand macro image, January 2011
                                                                                                                                                                                      • Figure 89: Brand micro image, January 2011
                                                                                                                                                                                      • Figure 90: Profile of Brand target groups, by demographics, January 2011
                                                                                                                                                                                      • Figure 91: Psychographic segmentation by Brand target groups, January 2011
                                                                                                                                                                                      • Figure 92: Brand usage, by brand target groups, January 2011
                                                                                                                                                                                    • Brand index
                                                                                                                                                                                      • Figure 93: Brand micro index, January 2011
                                                                                                                                                                                  • Appendix – Hotel Stays

                                                                                                                                                                                      • Figure 94: Most popular reasons for hotel stays in the last 12 months, by demographics, August 2011
                                                                                                                                                                                      • Figure 95: Next most popular reasons for hotel stays in the last 12 months, by demographics, August 2011
                                                                                                                                                                                      • Figure 96: Other reasons for hotel stays in the last 12 months, by demographics, August 2011
                                                                                                                                                                                  • Appendix – Hotel Booking

                                                                                                                                                                                      • Figure 97: Hotel booking methods last 12 months, by most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 98: Hotel booking methods last 12 months, by next most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 99: Hotel booking methods last 12 months, by other reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 100: Online hotel booking devices used last 12 months, by most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 101: Online hotel booking devices used last 12 months, by next most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 102: Online hotel booking devices used last 12 months, by hotel booking methods last 12 months, August 2011
                                                                                                                                                                                      • Figure 103: Hotel booking habits last 12 months, by most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 104: Hotel booking habits last 12 months, by next most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 105: Hotel booking habits last 12 months, by other reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 106: Hotel booking methods last 12 months, by demographics, August 2011
                                                                                                                                                                                  • Appendix – Influential Factors When Choosing a Hotel

                                                                                                                                                                                      • Figure 107: Factors that most influenced decision to stay at a particular hotel, by most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 108: Factors that most influenced decision to stay at a particular hotel, by next most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 109: Factors that most influenced decision to stay at a particular hotel, by other reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 110: Factors that most influenced decision to stay at a particular hotel, by hotel booking methods last 12 months, August 2011
                                                                                                                                                                                      • Figure 111: Most popular factors that most influenced decision to stay at a particular hotel, by demographics, August 2011
                                                                                                                                                                                      • Figure 112: Next most popular factors that most influenced decision to stay at a particular hotel, by demographics, August 2011
                                                                                                                                                                                      • Figure 113: Other factors that most influenced decision to stay at a particular hotel, by demographics, August 2011
                                                                                                                                                                                  • Appendix – Hotel Facilities

                                                                                                                                                                                      • Figure 114: Hotel facilities worth paying a premium for, by most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 115: Hotel facilities worth paying a premium for, by next most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 116: Hotel facilities worth paying a premium for, by other reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 117: Hotel facilities worth paying a premium for, by hotel booking methods last 12 months, August 2011
                                                                                                                                                                                      • Figure 118: Hotel facilities worth paying a premium for, by most popular factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 119: Hotel facilities worth paying a premium for, by next most popular factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 120: Hotel facilities worth paying a premium for, by other factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 121: Hotel facilities worth paying a premium for, by least popular factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 122: Most popular hotel facilities worth paying a premium for, by demographics, August 2011
                                                                                                                                                                                      • Figure 123: Next most popular hotel facilities worth paying a premium for, by demographics, August 2011
                                                                                                                                                                                      • Figure 124: Other hotel facilities worth paying a premium for, by demographics, August 2011
                                                                                                                                                                                      • Figure 125: Least popular hotel facilities worth paying a premium for, by demographics, August 2011
                                                                                                                                                                                  • Appendix – Attitudes Towards Hotels

                                                                                                                                                                                      • Figure 126: Attitudes towards hotels, by most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 127: Attitudes towards hotels, by next most popular reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 128: Attitudes towards hotels, by other reasons for hotel stays in the last 12 months, August 2011
                                                                                                                                                                                      • Figure 129: Attitudes towards hotels, by hotel booking methods last 12 months, August 2011
                                                                                                                                                                                      • Figure 130: Attitudes towards hotels, by most popular factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 131: Attitudes towards hotels, by next most popular factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 132: Attitudes towards hotels, by other factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 133: Attitudes towards hotels, by least popular factors that most influenced decision to stay at a particular hotel, August 2011
                                                                                                                                                                                      • Figure 134: Attitudes towards hotels, by most popular hotel facilities worth paying a premium for, August 2011
                                                                                                                                                                                      • Figure 135: Attitudes towards hotels, by next most popular hotel facilities worth paying a premium for, August 2011
                                                                                                                                                                                      • Figure 136: Attitudes towards hotels, by popular hotel facilities worth paying a premium for, August 2011
                                                                                                                                                                                      • Figure 137: Attitudes towards hotels, by other hotel facilities worth paying a premium for, August 2011
                                                                                                                                                                                      • Figure 138: Attitudes towards hotels, by least popular hotel facilities worth paying a premium for, August 2011
                                                                                                                                                                                      • Figure 139: Agreement with hotel attitude statements, by demographics, August 2011
                                                                                                                                                                                      • Figure 140: Further agreement with hotel attitude statements, by demographics, August 2011
                                                                                                                                                                                      • Figure 141: Further agreement with hotel attitude statements, by demographics (continued), August 2011
                                                                                                                                                                                  • Appendix – Targeting Opportunities

                                                                                                                                                                                      • Figure 142: Reasons for hotel stays in the last 12 months, by target groups, August 2011
                                                                                                                                                                                      • Figure 143: Hotel booking methods last 12 months, by target groups, August 2011
                                                                                                                                                                                      • Figure 144: Online hotel booking devices used last 12 months, by target groups, August 2011
                                                                                                                                                                                      • Figure 145: Hotel booking habits last 12 months, by target groups, August 2011
                                                                                                                                                                                      • Figure 146: Factors that most influenced decision to stay at a particular hotel, by target groups, August 2011
                                                                                                                                                                                      • Figure 147: Hotel facilities worth paying a premium for, by target groups, August 2011
                                                                                                                                                                                      • Figure 148: Attitudes towards hotels, by target groups, August 2011
                                                                                                                                                                                      • Figure 149: Target groups, by demographics, August 2011

                                                                                                                                                                                  Companies Covered

                                                                                                                                                                                  • Accor
                                                                                                                                                                                  • Accor North America
                                                                                                                                                                                  • Baymont Inns & Suites
                                                                                                                                                                                  • Beefeater
                                                                                                                                                                                  • Best Western International Inc.
                                                                                                                                                                                  • Blackstone Group (The)
                                                                                                                                                                                  • Brewers Fayre
                                                                                                                                                                                  • BT Group plc
                                                                                                                                                                                  • Bulgari S.p.A. [Bvlgari]
                                                                                                                                                                                  • Cadbury Trebor Bassett
                                                                                                                                                                                  • Costa
                                                                                                                                                                                  • Days Inns Worldwide Inc.
                                                                                                                                                                                  • De Vere Group PLC
                                                                                                                                                                                  • DoubleTree Hotels
                                                                                                                                                                                  • Greene King Brewing and Retailing Ltd
                                                                                                                                                                                  • HBOS plc (Halifax Bank of Scotland)
                                                                                                                                                                                  • Hilton Hotels Corporation
                                                                                                                                                                                  • HowardJohnson International Inc.
                                                                                                                                                                                  • InterContinental Hotels Group PLC
                                                                                                                                                                                  • J.W. Lees & Co (Brewers) Ltd
                                                                                                                                                                                  • John Lewis Partnership
                                                                                                                                                                                  • LaSalle Hotel Properties
                                                                                                                                                                                  • Lloyds Banking Group
                                                                                                                                                                                  • Marriott International, Inc.
                                                                                                                                                                                  • Mitchells & Butlers Plc
                                                                                                                                                                                  • Motel 6
                                                                                                                                                                                  • National Trust (Enterprises) Ltd
                                                                                                                                                                                  • Novotel
                                                                                                                                                                                  • Planet Hollywood
                                                                                                                                                                                  • Premier Travel Inn
                                                                                                                                                                                  • Research in Motion Uk Ltd.
                                                                                                                                                                                  • Tesco Plc
                                                                                                                                                                                  • The Ritz-Carlton Hotel Company, L.L.C.
                                                                                                                                                                                  • Travelodge
                                                                                                                                                                                  • TripAdvisor LLC
                                                                                                                                                                                  • Virgin Atlantic Airways Limited
                                                                                                                                                                                  • Whitbread PLC
                                                                                                                                                                                  • Wyndham Worldwide Corporation

                                                                                                                                                                                  Hotels - UK - November 2011

                                                                                                                                                                                  £1,750.00 (Excl.Tax)