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IT Services - UK - May 2015

“Continuous technological developments in computer hardware, software, and telecommunication bandwidths have given commerce, industry and service organisations increased tools to fundamentally change the way they conduct their business, and to reach opportunities previously unavailable. This has fuelled growth in the IT services sector as rapid technological changes constantly alter company opportunities and challenge existing practices. Changes in the use of IT have been profound in the last 20 years, but developments are still accelerating exponentially, constantly changing the fundamental dynamics of business. The IT services sector has developed to assist companies and organisations to harness these powers, challenge existing practices and achieve cost reductions.”
– Terry Leggett, Senior B2B Analyst

This report looks at the following areas:

  • With technology developing so rapidly, will the IT services sector just keep growing?
  • How much more information can we take?
  • Cloud computing gives companies more control
  • ‘Internet of everything’ to give rise to new business models
  • 3D printing set to reach a tipping point

The importance of IT to companies keeps increasing. Not only has IT fundamentally changed the way we work by improving efficiency, it is also increasingly involved in gaining competitive advantage and affording marketing opportunities. While the computer has become ubiquitous, the constant drive to gain the maximum benefit from available technology drives the IT services sector. This technology is advancing at an exponential rate, and companies simply cannot afford to fall behind in their IT utilisation. 

IT services have evolved from largely introspective use for cost and efficiency purposes to the gathering, handling and analysis of vast volumes of data, which is then directed to the appropriate people within an organisation in a meaningful way. The B2C market is effectively evolving relationships that have traditionally been the province of the B2B market. The rate of information generation is increasing exponentially and if the challenges of analysing vast quantities of structured data gave birth to big data, the successful analysis of unstructured data will also lead to new IT and procedures, offering a competitive advantage to those utilising new technology. This will evolve from a marketing advantage to a competitive necessity rapidly as capabilities become more widespread.

The industry can also be expected to increasingly adopt 3D printers, which will have profound effects on manufacturing practices in some sectors. When these developments are placed alongside the long-term move towards the ‘internet of things’, demand for IT services will clearly continue to grow.

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Table of contents

  1. Executive Summary

      • The market
        • Figure 1: Development of the UK market for IT services, 2010-14 actual and 2015-19 forecast
        • Figure 2: Development of the UK market for IT consultancy, 2010-14 actual and 2015-19 forecast
        • Figure 3: Segmentation of the UK market for IT consultancy, 2014
        • Figure 4: Development of the UK market for IT outsourcing and maintenance, 2010-14 actual and 2015-19 forecast
        • Figure 5: Segmentation of the UK market for IT outsourcing and maintenance, 2014
        • Figure 6: Segmentation of the UK market for IT services by industry, 2014
      • Market factors
        • Figure 7: Gross capital stock of ICT and other equipment, by sector, 2009-13
        • Figure 8: Gross capital stock of software and databases, by sector, 2009-13
      • Companies
        • Figure 9: Changes in the structure of the IT services sector, 2010-14
      • What we think
      • Key Insights

          • With technology developing so rapidly, will the IT services sector just keep growing?
            • How much more information can we take?
              • Cloud computing gives companies more control
                • ‘Internet of everything’ to give rise to new business models
                  • 3D printing set to reach a tipping point
                  • Introduction

                    • Definitions
                      • Methodology
                        • Abbreviations
                          • Market positioning and issues in the market
                          • UK Economy

                            • Overview
                              • Figure 10: UK GDP quarterly development, 2003-14
                              • Figure 11: UK GDP in economic downturns and recoveries since 1979
                            • Inflation
                              • Interest rates
                                • House prices
                                  • Consumer spending
                                    • Manufacturing
                                      • Business investment
                                        • Figure 12: UK GFCF 2003-14
                                      • Imports
                                        • Exports
                                        • Market Factors

                                          • Key analysis
                                            • Industry factors
                                              • Hardware utilisation
                                                • Figure 13: Gross capital stock of ICT and other equipment in non-financial commerce and industry, 2009-13
                                                • Figure 14: Segmentation of the gross capital stock of ICT and other equipment in non-financial organisations, 2013
                                                • Figure 15: Segmentation of the gross capital stock of ICT and other equipment in manufacturing organisations, 2013
                                                • Figure 16: Gross capital stock of ICT and other equipment in financial organisations, 2009-13
                                                • Figure 17: Gross capital stock of ICT and other equipment in central government, 2009-13
                                                • Figure 18: Gross capital stock of ICT and other equipment in local government, 2009-13
                                                • Figure 19: Segmentation of the gross capital stock of ICT and other equipment in service organisations, 2013
                                              • Software and database utilisation
                                                • Figure 20: Gross capital stock of software and databases in non-financial industry and commerce, 2009-13
                                                • Figure 21: Segmentation of the gross capital stock of software and databases in non-financial organisations, 2013
                                                • Figure 22: Segmentation of the gross capital stock of software and databases in manufacturing organisations, 2013
                                                • Figure 23: Gross capital stock of software and databases in financial organisations, 2009-13
                                                • Figure 24: Gross capital stock of software and databases in central government, 2009-13
                                                • Figure 25: Gross capital stock of software and databases in local government, 2009-13
                                                • Figure 26: Segmentation of the gross capital stock of software and databases in service organisations, 2013
                                            • Market Size and Trends

                                              • Key analysis
                                                • Market size
                                                  • Figure 27: UK market for IT services, 2010-14
                                                • Market trends
                                                  • Figure 28: Segmentation of the UK market for IT services by industry, 2014
                                                • Agriculture
                                                  • Figure 29: UK market for IT services for the agricultural sector, 2010-14
                                                • Mining
                                                  • Figure 30: UK market for IT services for the mining sector, 2010-14
                                                • Manufacturing
                                                  • Figure 31: UK market for IT services for the manufacturing sector, 2010-14
                                                • Electricity and gas
                                                  • Figure 32: UK market for IT services for the gas and electricity sector, 2010-14
                                                • Water
                                                  • Figure 33: UK market for IT services for the water sector, 2010-14
                                                • Construction
                                                  • Figure 34: UK market for IT services for the construction sector, 2010-14
                                                • Retail
                                                  • Figure 35: UK market for IT services for the retail sector, 2010-14
                                                • Transport
                                                  • Figure 36: UK market for IT services for the transport sector, 2010-14
                                                • Hotels and restaurants
                                                  • Figure 37: UK market for IT services for the hotels and restaurants sector, 2010-14
                                                • Information and communications
                                                  • Figure 38: UK market for IT services for the information and communications sector, 2010-14
                                                • Insurance and finance
                                                  • Figure 39: UK market for IT services for the insurance and finance sector, 2010-14
                                                • Real estate
                                                  • Figure 40: UK market for IT services for the real estate sector, 2010-14
                                                • Professions
                                                  • Figure 41: UK market for IT services for the professions sector, 2010-14
                                                • Administration
                                                  • Figure 42: UK market for IT services for the administration sector, 2010-14
                                                • Public administration
                                                  • Figure 43: UK market for IT services for the public administration sector, 2010-14
                                                • Education
                                                  • Figure 44: UK market for IT services for the education sector, 2010-14
                                                • Health
                                                  • Figure 45: UK market for IT services for the health sector, 2010-14
                                                • Arts and entertainment
                                                  • Figure 46: UK market for IT services for the arts and entertainment sector, 2010-14
                                                • Other services
                                                  • Figure 47: UK market for IT services for the other services sector, 2010-14
                                              • Market Segmentation

                                                • Key analysis
                                                  • Market segmentation
                                                    • Figure 48: Segmentation of UK market for IT services, 2010-14
                                                    • Figure 49: Segmentation of UK market for IT consultancy, 2014
                                                    • Figure 50: Segmentation of the UK market for other information technology and computer services, 2014
                                                    • Figure 51: Development of hardware support services, 2010-14
                                                • Market Trends

                                                  • Key points
                                                    • Evolution to the point of revolution
                                                      • Big data to enormous data
                                                        • Its not what he said, it’s the way he said it, or is it where he is saying it?
                                                          • Data, data, data everywhere
                                                            • Clouds on the horizon
                                                              • Internet of Everything
                                                                • 3D Printing
                                                                • Industry Structure

                                                                  • Key analysis
                                                                    • Industry development
                                                                        • Figure 52: Analysis of the changes in the structure of the IT consultancy industry, 2010-14
                                                                        • Figure 53: Analysis of the changes in the structure of the facilities management computer industry, 2010-14
                                                                        • Figure 54: Analysis of the changes in the structure of the other information technology and computer service industry, 2010-14
                                                                      • Structure by employment
                                                                        • Figure 55: Analysis of the employment structure of the IT consultancy industry, 2013-14
                                                                        • Figure 56: Analysis of the employment structure of the facilities management computer industry, 2013-14
                                                                        • Figure 57: Analysis of the employment structure of the other information technology and computer service industry, 2013-14
                                                                      • Structure by turnover
                                                                        • Figure 58: Analysis of the financial structure of the IT consultancy sector, 2013-14
                                                                        • Figure 59: Analysis of the financial structure of the facilities management computer sector, 2013-14
                                                                        • Figure 60: Analysis of the financial structure of the other information technology and computer services sector, 2013-14
                                                                    • Company Profiles

                                                                      • Accenture

                                                                          • Figure 61: Financial analysis of Accenture (UK), 2010-14
                                                                        • Company strategy
                                                                        • Capgemini UK

                                                                              • Figure 62: Financial analysis of Capgemini UK, 2009-13
                                                                              • Figure 63: Turnover segmentation for Capgemini UK, 2013
                                                                            • Company strategy
                                                                            • Deloitte LLP

                                                                                  • Figure 64: Segmental turnover analysis of Deloitte, 2014
                                                                                  • Figure 65: Financial Analysis of Deloitte, 2010-14
                                                                                • Company strategy
                                                                                • FDM Group

                                                                                      • Figure 66: Financial analysis of FDM Group (Holdings), 2010-14
                                                                                    • Company strategy
                                                                                    • Gartner UK

                                                                                        • Figure 67: Financial analysis of Gartner, 2009-13
                                                                                        • Figure 68: Turnover segmentation for Gartner UK, 2013
                                                                                      • Company strategy
                                                                                      • Hewlett-Packard

                                                                                            • Figure 69: Financial analysis of Hewlett-Packard Ltd, 2010-14
                                                                                          • Company strategy
                                                                                          • IBM United Kingdom

                                                                                                • Figure 70: Financial analysis of IBM United Kingdom, 2009-13
                                                                                              • Company strategy
                                                                                              • Microsoft Corporation

                                                                                                    • Figure 71: Financial analysis of Microsoft, 2010-14
                                                                                                  • Company strategy
                                                                                                  • Oracle Corporation

                                                                                                        • Figure 72: Financial analysis of Oracle Corporation UK, 2010-14
                                                                                                      • Company strategy
                                                                                                      • PriceWaterhouseCoopers LLP

                                                                                                            • Figure 73: Segmental turnover analysis of PwC, 2014
                                                                                                            • Figure 74: Financial Analysis of PwC, 2010-14
                                                                                                          • Company strategy
                                                                                                          • SAP (UK)

                                                                                                                • Figure 75: Financial analysis of SAP (UK), 2009-13
                                                                                                              • Company strategy
                                                                                                              • WIPRO UK

                                                                                                                  • Figure 76: Financial analysis of WIPRO UK, 20101-14
                                                                                                                • Company strategy
                                                                                                                • Forecast

                                                                                                                  • Key analysis
                                                                                                                    • The market
                                                                                                                        • Figure 77: Forecast UK market for IT services, 2015-19
                                                                                                                        • Figure 78: Forecast UK market for IT consultancy services, 2015-19
                                                                                                                        • Figure 79: Forecast UK market for IT outsourcing services, 2015-19
                                                                                                                    • Further Sources & Contacts

                                                                                                                      • Trade associations
                                                                                                                        • Trade magazines

                                                                                                                        Companies Covered

                                                                                                                        To learn more about the companies covered in this report please contact us.

                                                                                                                        IT Services - UK - May 2015

                                                                                                                        £995.00 (Excl.Tax)