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IT Services - UK - May 2016

“Computer technology has migrated away from its origins of providing new ways to undertake activities to increase capabilities, improve efficiency, and transform cost competitiveness. It is evolving towards identifying and analysing data to benefit the growth and marketing potential of organisations.”
– Terry Leggett, Senior B2B Analyst

This report answers the following key questions:

  • In a rapidly developing market are the dynamics constantly changing?
  • Is the industry structure changing?
  • Is the cloud the major current trend?

This report is concerned with information technology (IT) services. The market has two major elements:

  • IT consultancy
  • other information technology and computer services

IT consultancy (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) is an industry that advises businesses on how best to use information technology to meet their objectives. In recent years, a specific sector of the market has arisen to address the facilities management computer services sector. More typically, the IT consultancy sector can be segmented into two separate areas: strategic advice and systems integration. Often, but not exclusively, these will be conducted in tandem during an initial contract. Subsequently, there tends to be further integration work conducted in isolation.

There is a relatively unclear line between management consulting and IT consulting. There are sometimes overlaps between the two fields, and most major international management consultancies are engaged in IT consultancy. There are, however, also specialist IT companies that are strongly active in the sector.

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Table of contents

  1. Executive Summary

      • The market
        • Figure 1: Development of the UK market for IT services, 2011-15 actual and 2016-20 forecast
        • Figure 2: Development of the UK market for IT consultancy, 2011-15 actual and 2016-20 forecast
        • Figure 3: Segmentation of UK market for IT consultancy, 2015
        • Figure 4: Development of the UK market for IT outsourcing and maintenance, 2011-15 actual and 2016-20 forecast
        • Figure 5: Segmentation of UK market for IT outsourcing and services, 2015
        • Figure 6: Segmentation of the UK market for IT services by industry, 2015
      • Market factors
        • Figure 7: Long term trend in ICT and other equipment stocks, 1997-2014
        • Figure 8: Segmentation of gross capital stock of ICT and other equipment, by sector, 2014
      • Companies
        • Figure 9: Changes in the structure of the IT consultancy sector, 2011-15
      • What we think
      • Key Issues

          • In a rapidly developing market are the dynamics constantly changing?
            • Is the industry structure changing?
              • Is the cloud the major current trend?
              • Introduction

                • Definitions
                  • Methodology
                    • Abbreviations
                      • Market positioning and issues in the market
                      • UK Economy

                        • Overview
                          • Figure 10: UK GDP quarterly development, 2003-16
                          • Figure 11: UK GDP in economic downturns and recoveries since 1979
                        • Inflation
                          • Interest rates
                            • House prices
                              • Figure 12: UK House price changes, 2004-2016
                            • Consumer spending
                              • Manufacturing
                                • Figure 13: UK manufacturing, 2013-16
                              • Business investment
                                • Figure 14: UK GFCF 2003-15
                              • Imports
                                • Exports
                                • Market Factors

                                  • Key analysis
                                    • Industry factors
                                      • Figure 15: Long-term trend in ICT and other equipment stocks, 1997-2014
                                      • Figure 16: Segmentation of gross capital stock of ICT and other equipment, by sector, 2014
                                      • Figure 17: Gross capital stock of ICT and other equipment in non-financial commerce and industry, 2011-15
                                      • Figure 18: Segmentation of the gross capital stock of ICT and other equipment in non-financial organisations, 2014
                                      • Figure 19: Segmentation of the gross capital stock of ICT and other equipment in manufacturing organisations, 2014
                                      • Figure 20: Gross capital stock of ICT and other equipment in financial organisations, 2010-14
                                      • Figure 21: Gross capital stock of ICT and other equipment in central government, 2010-14
                                      • Figure 22: Gross capital stock of ICT and other equipment in local government, 2010-14
                                  • Market Size and Trends

                                    • Key analysis
                                      • Market size
                                        • Figure 23: UK market for IT services, 2011-15
                                      • Market trends
                                        • Figure 24: Segmentation of the UK market for IT services by industry, 2015
                                      • Agriculture
                                        • Figure 25: UK market for IT services for the agricultural sector, 2011-15
                                      • Mining
                                        • Figure 26: UK market for IT services for the mining sector, 2011-15
                                      • Manufacturing
                                        • Figure 27: UK market for IT services for the manufacturing sector, 2011-15
                                      • Electricity and gas
                                        • Figure 28: UK market for IT services for the gas and electricity sector, 2011-15
                                      • Water
                                        • Figure 29: UK market for IT services for the water sector, 2011-15
                                      • Construction
                                        • Figure 30: UK market for IT services for the construction sector, 2011-15
                                      • Retail
                                        • Figure 31: UK market for IT services for the retail sector, 2011-15
                                      • Transport
                                        • Figure 32: UK market for IT services for the transport sector, 2011-15
                                      • Hotels and restaurants
                                        • Figure 33: UK market for IT services for the hotels and restaurants sector, 2011-15
                                      • Information and communications
                                        • Figure 34: UK market for IT services for the information and communications sector, 2011-15
                                      • Insurance and finance
                                        • Figure 35: UK market for IT services for the insurance and finance sector, 2011-15
                                      • Real estate
                                        • Figure 36: UK market for IT services for the real estate sector, 2010-14
                                      • Professions
                                        • Figure 37: UK market for IT services for the professions sector, 2011-15
                                      • Administration
                                        • Figure 38: UK market for IT services for the administration sector, 2011-15
                                      • Public administration
                                        • Figure 39: UK market for IT services for the public administration sector, 2011-15
                                      • Education
                                        • Figure 40: UK market for IT services for the education sector, 2011-15
                                      • Health
                                        • Figure 41: UK market for IT services for the health sector, 2011-15
                                      • Arts and entertainment
                                        • Figure 42: UK market for IT services for the arts and entertainment sector, 2011-15
                                      • Other services
                                        • Figure 43: UK market for IT services for the other services sector, 2011-15
                                    • Market Segmentation

                                      • Key analysis
                                        • Market segmentation
                                            • Figure 44: Segmentation of UK market for IT services, 2011-15
                                            • Figure 45: Segmentation of UK market for IT consultancy, 2015
                                            • Figure 46: Segmentation of UK market for IT outsourcing and services, 2015
                                            • Figure 47: Development of hardware support services, 2011-15
                                        • Market Trends

                                          • Key points
                                            • One way ticket
                                              • Sweating big data
                                                • Where to put it?
                                                  • Gathering clouds
                                                    • Figure 48: UK cloud computing market, 2010-14
                                                    • Figure 49: Proportion of businesses buying cloud computing services in the UK compared with EU15, by type of service, 2014
                                                    • Figure 50: Companies with hosted or cloud-based services in use, 2010-15
                                                  • Internet of things
                                                    • 3D printing
                                                    • Industry Structure

                                                      • Key analysis
                                                        • Industry development
                                                            • Figure 51: Analysis of the changes in the structure of the IT consultancy industry, 2011-15
                                                            • Figure 52: Analysis of changes in the structure of the facilities management computer industry, 2011-15
                                                            • Figure 53: Analysis of the changes in the structure of the other information technology and computer service industry, 2011-15
                                                          • Structure by employment
                                                            • Figure 54: Analysis of the employment structure of the IT consultancy industry, 2014-15
                                                            • Figure 55: Analysis of the employment structure of the facilities management computer industry, 2014-15
                                                            • Figure 56: Analysis of the employment structure of the other information technology and computer service industry, 2014-15
                                                          • Structure by turnover
                                                            • Figure 57: Analysis of the financial structure of the IT consultancy sector, 2014-15
                                                            • Figure 58: Analysis of the financial structure of the facilities management computer sector, 2014-15
                                                            • Figure 59: Analysis of the financial structure of the other information technology and computer services sector, 2014-15
                                                        • Company Profiles

                                                          • Accenture

                                                                • Figure 60: Financial analysis of Accenture (UK), 2011-15
                                                                • Figure 61: Turnover analysis of Accenture (UK), 2015
                                                              • Company strategy
                                                              • Capgemini UK

                                                                    • Figure 62: Turnover analysis by region of Cap Gemini, 2015
                                                                    • Figure 63: Turnover analysis by business of Cap Gemini, 2015
                                                                    • Figure 64: Turnover analysis by sector of Cap Gemini, 2015
                                                                    • Figure 65: Financial analysis of Capgemini UK, 2010-14
                                                                    • Figure 66: Turnover segmentation for Capgemini UK, 2014
                                                                  • Company strategy
                                                                  • Deloitte LLP

                                                                        • Figure 67: Financial analysis of Deloitte, 2011-15
                                                                        • Figure 68: Turnover analysis of Deloitte, 2015
                                                                      • Company strategy
                                                                      • FDM Group

                                                                            • Figure 69: Financial analysis of FDM Group (Holdings), 2011-15
                                                                            • Figure 70: Turnover analysis of FDM Group (Holdings), by region 2015
                                                                          • Company strategy
                                                                          • Gartner UK

                                                                                • Figure 71: Financial analysis of Gartner, 2010-14
                                                                                • Figure 72: Turnover segmentation for Gartner UK, 2014
                                                                              • Company strategy
                                                                              • Hewlett-Packard/Hewlett Packard Enterprise

                                                                                    • Figure 73: Financial analysis of Hewlett Packard Enterprise Services, 2010-14
                                                                                  • Company strategy
                                                                                  • IBM United Kingdom

                                                                                        • Figure 74: Financial analysis of IBM United Kingdom, 2010-14
                                                                                      • Company strategy
                                                                                      • Microsoft Corporation

                                                                                            • Figure 75: Financial analysis of Microsoft, 2010-14
                                                                                          • Company strategy
                                                                                          • Oracle Corporation

                                                                                                • Figure 76: Financial analysis of Oracle Corporation UK, 2010-14
                                                                                              • Company strategy
                                                                                              • PriceWaterhouseCoopers LLP

                                                                                                  • Figure 77: Turnover analysis of PwC globally, 2015
                                                                                                  • Figure 78: Financial Analysis of PwC, 2011-15
                                                                                                • Company strategy
                                                                                                • SAP (UK)

                                                                                                      • Figure 79: Financial analysis of SAP (UK), 2010-14
                                                                                                    • Company strategy
                                                                                                    • WIPRO UK

                                                                                                          • Figure 80: Financial analysis of WIPRO UK, 2011-15
                                                                                                        • Company strategy
                                                                                                        • Forecast

                                                                                                          • Key analysis
                                                                                                            • The market
                                                                                                                • Figure 81: Forecast UK market for IT services, 2016-20
                                                                                                                • Figure 82: Forecast UK market for IT consultancy services, 2016-20
                                                                                                                • Figure 83: Forecast UK market for IT outsourcing services, 2016-20
                                                                                                            • Further Sources and Contacts

                                                                                                              • Trade associations
                                                                                                                • Trade magazines

                                                                                                                Companies Covered

                                                                                                                To learn more about the companies covered in this report please contact us.

                                                                                                                IT Services - UK - May 2016

                                                                                                                US $1,288.43 (Excl.Tax)