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Leisure Venue Catering - UK - March 2009

The leisure venue catering market is facing a period of uncertainty, with the impact of the global recession still to fully unfold, as consumers and operators rein in their expenditure in reaction to it.

The past five years have seen steady growth in leisure venue catering revenues, although they have not kept pace with growth in the overall eating out market, or total revenues of all leisure venues. Much of this is attributable to the poor performance of the nightclubs market, which makes up more than half of industry revenues. In contrast, sectors such as cinema, historic buildings, museums and art galleries, bingo and tenpin have seen strong growth. However, for many sectors 2008 saw a slowing or flattening off in revenues, indicative of tougher trading times to come in 2009 and beyond.

This report looks at the factors that have been driving the market during the past five years, those that will influence it in the future and examines the current status of the industry. It also provides forecasts for the development of sales during the next five years and considers the hypothesis ‘affordable luxury or surplus to requirements: as consumers have to rein in their spending, will leisure venue catering be the first to be cut?’ Mintel last examined this subject in Leisure Venue Catering – UK, March 2007.

Main issues

  • How consumer behaviour is changing as a result of the impact of the economic recession.

  • How operators should respond to these changes and the impact of the economic recession.

  • How a growing cost base is impacting on the bottom line of operators.

  • How operators can improve the perception of leisure venue catering as being expensive, of poor quality, lacking in healthy options and having long queues.

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Table of contents

  1. Issues in the Market

      • Main issues
        • Definition
          • Abbreviations
          • Future Opportunities

            • Cinema operators missing a trick?
              • Cure the queues…
                • …but look too at cost and quality
                  • Some sectors failing to capitalise on demand for healthy options
                  • Market in Brief

                    • Catering at leisure venues prospers, with a few exceptions…
                      • …but a hard road ahead
                        • Costs rising at a time when value will come into focus
                          • Comfort zone keeps operators from innovating
                            • Clubs is largest sector by far but one of the slowest growing
                              • Treat element drives some sectors…
                                • …as weather and tourism impact on others
                                  • Big contract caterers still dominant
                                    • Expense, queues and quality are main issues with consumers
                                    • Internal Market Environment

                                      • Key points
                                        • Higher staff costs increase pressure on operators…
                                          • …as do rising utility costs
                                            • Cutting back on discretionary expenditure in order to keep up leisure habits
                                              • Figure 1: Domestic and overseas holiday volume, 2003-13
                                            • UK’s tourism deficit has risen to over £20 billion
                                            • Broader Market Environment

                                              • Key points
                                                • Cutting back on secondary expenditure
                                                  • Figure 2: Trends in selected areas of discretionary expenditure, at current and constant prices, 1989-94
                                                • Growth in spending power flattens off…
                                                  • Figure 3: Trends in personal disposable income and consumer expenditure, 2003-13
                                                • …while family numbers plateau
                                                  • Figure 4: Forecast adult population trends, by lifestage, 2003-13
                                                • Population changes are positive for some
                                                  • Figure 5: Trends in the age structure of the UK population, by gender, 2003-13
                                                • Weather impacts on some sectors
                                                  • Figure 6: Trends in the amount of rainfall and sunshine in the UK, 2003-08
                                              • Strengths and Weaknesses in the Market

                                                  • Strengths
                                                    • Weaknesses
                                                    • Who’s Innovating?

                                                      • Key points
                                                        • Growing focus on food quality
                                                          • Green issues are more important than ever – to clients
                                                            • Involving the public in environmentally friendly initiatives
                                                              • Food miles and British is best
                                                                • Fat chance of overeating
                                                                  • Online ordering
                                                                    • More than just snacks
                                                                    • Market Size and Forecast

                                                                      • Key points
                                                                        • Figure 7: UK leisure venue catering market size trends, 2003-13
                                                                      • Catering growth fails to keep pace with spending in host venues
                                                                        • Times toughening?
                                                                          • A hard road ahead for some?
                                                                            • Factors used in the forecast
                                                                            • Segment Performance

                                                                              • Key points
                                                                                • Figure 8: UK leisure venue catering market, by sector, 2004-08
                                                                              • Nightclubs and discotheques
                                                                                • Figure 9: Catering within the nightclubs and discotheques market, 2003-09
                                                                              • Luminar Group Holdings plc
                                                                                • Cinema
                                                                                    • Figure 10: Catering within the cinema market, 2003-09
                                                                                  • The major circuits – Odeon, Cineworld and Vue
                                                                                    • Independent operators
                                                                                      • Museums and art galleries
                                                                                        • Figure 11: Catering within the museums and art galleries market, 2003-09
                                                                                      • The British Museum
                                                                                        • Tate
                                                                                          • National Gallery
                                                                                            • Natural History Museum
                                                                                              • Victoria & Albert Museum
                                                                                                • Bingo
                                                                                                  • Figure 12: Catering within the bingo market, 2003-09
                                                                                                • Mecca Bingo
                                                                                                  • Historic buildings
                                                                                                      • Figure 13: Catering within the historic buildings market, 2003-09
                                                                                                    • The National Trust
                                                                                                      • Historic Royal Palaces
                                                                                                        • English Heritage
                                                                                                          • Tenpin bowling
                                                                                                              • Figure 14: Catering within the tenpin bowling market, 2003-09
                                                                                                            • Tenpin
                                                                                                              • AMF Bowling
                                                                                                                • Theme parks
                                                                                                                  • Figure 15: Catering within the theme parks market, 2003-09
                                                                                                                • Merlin Entertainments
                                                                                                                  • Zoos and wildlife sites
                                                                                                                    • Figure 16: Catering within the zoos and wildlife parks market, 2003-09
                                                                                                                  • Chester Zoo
                                                                                                                    • London Zoo
                                                                                                                      • Longleat
                                                                                                                        • Theatre
                                                                                                                            • Figure 17: Catering within the theatres market, 2003-09
                                                                                                                          • Really Useful Theatre
                                                                                                                            • Delfont Mackintosh Theatres
                                                                                                                            • Companies and Products

                                                                                                                              • Key points
                                                                                                                                • Industry structure
                                                                                                                                  • Figure 18: Leading operators in the leisure venue catering market, January 2009
                                                                                                                                • Compass Group plc
                                                                                                                                  • Figure 19: Key financial data for Compass Group plc, 2005-08
                                                                                                                                  • Figure 20: Compass Group plc, leading leisure venue catering contracts, January 2009
                                                                                                                                • Elior
                                                                                                                                  • Figure 21: Key financial data for Digby Trout Restaurants Ltd, 2004-07
                                                                                                                                  • Figure 22: Digby Trout Restaurants, leading leisure venue catering contracts, January 2009
                                                                                                                                • Sodexo
                                                                                                                                  • Figure 23: Key financial data for Sodexo, 2005-08
                                                                                                                                  • Figure 24: Sodexo Prestige, leading leisure venue catering contracts, January 2009
                                                                                                                                • Searcy Tansley & Company Ltd
                                                                                                                                  • Figure 25: Key financial data for Searcy Tansley & Company Ltd, 2006 and 2007
                                                                                                                                  • Figure 26: Searcy’s, leading leisure venue catering contracts, January 2009
                                                                                                                                • BaxterStorey Ltd
                                                                                                                                  • Figure 27: BaxterStorey, leading leisure venue catering contracts, January 2009
                                                                                                                                • Heritage Portfolio
                                                                                                                                  • Figure 28: Heritage Portfolio, leading leisure venue catering contracts, January 2009
                                                                                                                                • Benugo
                                                                                                                                    • Figure 29: Benugo Ltd, leading leisure venue catering contracts, January 2009
                                                                                                                                • How do Consumers View their Leisure Time?

                                                                                                                                  • Key points
                                                                                                                                    • How do consumers view their leisure time?
                                                                                                                                      • Few consumers willing to relinquish their leisure habits
                                                                                                                                        • Figure 30: Agreement with attitudinal statements on leisure activities, October/November 2008
                                                                                                                                      • Family market hit hardest by recession
                                                                                                                                      • Where do they Visit?

                                                                                                                                        • Key points
                                                                                                                                          • Where do they visit?
                                                                                                                                            • Figure 31: Visiting of leisure venues in the UK in the last 12 months, October/November 2008
                                                                                                                                          • Youngsters can splash out on themselves at a movie
                                                                                                                                            • Demographic differences
                                                                                                                                              • History enthusiasts able to spot an impostor when it comes to food and drink
                                                                                                                                                • Many concert and music festival-goers are young, free and single
                                                                                                                                                  • Quality and taste are watchwords for museum and art gallery visitors
                                                                                                                                                    • Families go to the zoo
                                                                                                                                                      • Youngsters and families are the theme
                                                                                                                                                        • Operators need to bowl over teenagers and parents
                                                                                                                                                          • Bet on food for blokes
                                                                                                                                                            • Russian roulette at the tables
                                                                                                                                                              • Museum and art gallery visitors a prime target for edutainment
                                                                                                                                                                • Figure 32: Most popular leisure venues where adults have purchased food or drink, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                                • Figure 33: Most popular leisure venues where adults have purchased food or drink, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                            • Where do Consumers Buy Food and Drink?

                                                                                                                                                              • Key points
                                                                                                                                                                • Where do consumers buy food and drink?
                                                                                                                                                                    • Figure 34: Visiting of leisure venues in the UK in the last 12 months, October/November 2008
                                                                                                                                                                  • Youngsters and families biggest eaters at the cinema
                                                                                                                                                                    • If music be the food they love
                                                                                                                                                                      • Fun offer for teenagers and families with kids
                                                                                                                                                                        • Quality of product and service key at theatres and arts venues
                                                                                                                                                                          • Good food and a comfy place to eat it
                                                                                                                                                                            • Portable but healthy offer likely to send them wild at the zoo
                                                                                                                                                                              • Bowl them over with cheap but cheerful offer
                                                                                                                                                                                • Eat, drink and be merry but only if you’re a bloke
                                                                                                                                                                                  • Quality more important than quantity for museum and art gallery visitors
                                                                                                                                                                                    • Putting the drama back into dining
                                                                                                                                                                                      • Figure 35: Most popular leisure venues where adults have purchased food or drink, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                                                    • Utilising the full power of the internet
                                                                                                                                                                                      • Figure 36: Next most popular leisure venues where adults have purchased food or drink, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                                                  • What Consumers Think about Buying Food and Drink in Leisure/Sports Venues

                                                                                                                                                                                    • Key points
                                                                                                                                                                                      • What consumers think about buying food and drink in leisure/sports venues?
                                                                                                                                                                                          • Figure 37: Attitudes towards food and drink at leisure or sports venues, October/November 2008
                                                                                                                                                                                        • Consumers fill up before they go out
                                                                                                                                                                                          • Lack of cash prompts consumers to eat before they go
                                                                                                                                                                                            • Financial demands of a family are a hard issue to swallow
                                                                                                                                                                                              • Large families take their own food and drink
                                                                                                                                                                                                • Consumers not prepared to stand in line
                                                                                                                                                                                                  • DIY approach to eating while out
                                                                                                                                                                                                    • Consumers still watching what they and their children eat, even when out
                                                                                                                                                                                                      • Parents of pre-schoolers and third agers united in disappointment
                                                                                                                                                                                                        • Well-educated and affluent people unimpressed with what’s on offer
                                                                                                                                                                                                          • People who eat elsewhere put off by the offer, not necessarily the cost
                                                                                                                                                                                                            • Transport or time issues make consumers less choosy
                                                                                                                                                                                                              • The experience sorts the men from the boys
                                                                                                                                                                                                                • Brand snobbery alive and well among youngsters
                                                                                                                                                                                                                  • Don’t make third agers rush their food
                                                                                                                                                                                                                    • Consumers still willing to travel for the right offer
                                                                                                                                                                                                                      • Figure 38: Most popular attitudes towards food and drink at leisure or sports venues, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                                                                                    • Consumers who buy from branded outlets most likely to have cut back on leisure activities to save money
                                                                                                                                                                                                                      • Figure 39: Next most popular attitudes towards food and drink at leisure or sports venues, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                                                                                    • Secondary expenditure most likely to be cut at cinemas and bowling alleys
                                                                                                                                                                                                                      • Figure 40: Most popular attitudes towards food and drink at leisure or sports venues, by leisure venues where food or drink has been bought in the last 12 months, October/November 2008
                                                                                                                                                                                                                    • But consumers do love eating at the cinema
                                                                                                                                                                                                                      • Figure 41: Next most popular attitudes towards food and drink at leisure or sports venues, by leisure venues where food or drink has been bought in the last 12 months, October/November 2008
                                                                                                                                                                                                                    • Operators missing out…and it’s their own fault
                                                                                                                                                                                                                      • Figure 42: Most popular attitudes towards food and drink at leisure or sports venues, by leisure venues where food or drink has been bought in the last 12 months, October/November 2008
                                                                                                                                                                                                                    • Brands meet the demand for convenience but not necessarily the choice
                                                                                                                                                                                                                      • Figure 43: Next most popular attitudes towards food and drink at leisure or sports venues, by leisure venues where food or drink has been bought in the last 12 months, October/November 2008
                                                                                                                                                                                                                  • Leisure Venue Catering – Targeting Opportunities

                                                                                                                                                                                                                    • Key points
                                                                                                                                                                                                                      • Number of leisure venues visited in the last 12 months
                                                                                                                                                                                                                          • Figure 44: Number of leisure venues visited in the last 12 months, October/November 2008
                                                                                                                                                                                                                        • Consumers fuse entertainment with culture
                                                                                                                                                                                                                          • Figure 45: Number of leisure venues visited in the last 12 months, by type, October/November 2008
                                                                                                                                                                                                                        • Number of leisure venues bought food and drink at in the last 12 months
                                                                                                                                                                                                                            • Figure 46: Number of leisure venues where food and drink is purchased in the last 12 months, October/November 2008
                                                                                                                                                                                                                          • Entertainment goes hand in hand with food and drink
                                                                                                                                                                                                                            • Figure 47: Number of leisure venues where food and drink is purchased in the last 12 months, by type, October/November 2008
                                                                                                                                                                                                                          • Leisure venue catering target groups
                                                                                                                                                                                                                            • Figure 48: Leisure venue catering target groups, October/November 2008
                                                                                                                                                                                                                          • Experience Factor (19% of respondents)
                                                                                                                                                                                                                            • Price Motivated (18% of respondents)
                                                                                                                                                                                                                              • Quality and price concerned (13% of respondents)
                                                                                                                                                                                                                                • Unimpressed (13% of respondents)
                                                                                                                                                                                                                                  • Unconcerned (37% of respondents)
                                                                                                                                                                                                                                  • Appendix – How do Consumers View their Leisure Time?

                                                                                                                                                                                                                                    • Most popular statements on leisure activities, by detailed demographics
                                                                                                                                                                                                                                      • Figure 49: Most popular statements on leisure activities, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                    • Next most popular statements on leisure activities, by detailed demographics
                                                                                                                                                                                                                                      • Figure 50: Next most popular statements on leisure activities, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                  • Appendix – Where do Consumers Buy Food and Drink?

                                                                                                                                                                                                                                    • Most popular leisure venues where adults have purchased food or drink, by detailed demographics
                                                                                                                                                                                                                                      • Figure 51: Most popular leisure venues where adults have purchased food or drink, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                    • Next most popular leisure venues where adults have purchased food or drink, by detailed demographics
                                                                                                                                                                                                                                      • Figure 52: Next most popular leisure venues where adults have purchased food or drink, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                  • Appendix – What Consumers Think About Buying Food and Drink in Leisure/Sports Venues

                                                                                                                                                                                                                                      • Figure 53: Most popular attitudes towards food and drink at leisure or sports venues, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                    • Next most popular attitudes towards food and drink at leisure or sports venues, by detailed demographics
                                                                                                                                                                                                                                      • Figure 54: Next most popular attitudes towards food and drink at leisure or sports venues, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                  • Appendix – Leisure Venue Catering: Targeting Opportunities

                                                                                                                                                                                                                                    • Number of leisure venues visited in the last 12 months, by detailed demographics
                                                                                                                                                                                                                                      • Figure 55: Repertoire of leisure venues visited in the last 12 months, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                    • Number of leisure venues where food and drink is purchased in the last 12 months, by detailed demographics
                                                                                                                                                                                                                                      • Figure 56: Repertoire of number of leisure venues where food and drink is purchased in the last 12 months, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                    • Leisure venue target groups, by detailed demographics
                                                                                                                                                                                                                                      • Figure 57: Leisure venue target groups, by detailed demographics, October/November 2008
                                                                                                                                                                                                                                    • Leisure venue target groups, by leisure habits
                                                                                                                                                                                                                                      • Figure 58: Leisure venue target groups, by attitudes towards leisure activities, October/November 2008
                                                                                                                                                                                                                                    • Leisure venue target groups, by attitudes toward food/drink at leisure venues
                                                                                                                                                                                                                                      • Figure 59: Leisure venue target groups, by attitudes towards food and drink at leisure venues, October/November 2008

                                                                                                                                                                                                                                  Companies Covered

                                                                                                                                                                                                                                  • Alton Towers
                                                                                                                                                                                                                                  • AMF Bowling Worldwide Inc
                                                                                                                                                                                                                                  • Annabel Karmel
                                                                                                                                                                                                                                  • Asda Group Ltd
                                                                                                                                                                                                                                  • Avenance
                                                                                                                                                                                                                                  • Barbican Centre
                                                                                                                                                                                                                                  • Bateaux London
                                                                                                                                                                                                                                  • BaxterStorey
                                                                                                                                                                                                                                  • Benugo
                                                                                                                                                                                                                                  • Blackstone Group (The)
                                                                                                                                                                                                                                  • British Film Institute
                                                                                                                                                                                                                                  • British Market Research Bureau (BMRB)
                                                                                                                                                                                                                                  • British Sky Broadcasting Group plc (BSkyB)
                                                                                                                                                                                                                                  • Burger King UK Ltd
                                                                                                                                                                                                                                  • Butlins Skyline Limited
                                                                                                                                                                                                                                  • Chessington World of Adventures
                                                                                                                                                                                                                                  • Chester Zoo
                                                                                                                                                                                                                                  • Cineworld
                                                                                                                                                                                                                                  • Co-operative Group
                                                                                                                                                                                                                                  • Compass Group Plc
                                                                                                                                                                                                                                  • Costa
                                                                                                                                                                                                                                  • Delfont Mackintosh Theatres Limited
                                                                                                                                                                                                                                  • Deloitte Touche Tohmatsu
                                                                                                                                                                                                                                  • Department for Culture Media and Sport
                                                                                                                                                                                                                                  • Deutsche Bank AG
                                                                                                                                                                                                                                  • Eliance UK
                                                                                                                                                                                                                                  • Elior SCA
                                                                                                                                                                                                                                  • English Heritage
                                                                                                                                                                                                                                  • Eurest
                                                                                                                                                                                                                                  • Euronext N.V.
                                                                                                                                                                                                                                  • Eurotunnel Shuttle Services
                                                                                                                                                                                                                                  • Flamingo Land Theme Park
                                                                                                                                                                                                                                  • Food Standards Agency
                                                                                                                                                                                                                                  • Freeview
                                                                                                                                                                                                                                  • Gala Bingo Limited
                                                                                                                                                                                                                                  • Gambling Commission
                                                                                                                                                                                                                                  • Georgica PLC
                                                                                                                                                                                                                                  • Government Actuary's Department (GAD)
                                                                                                                                                                                                                                  • Green & Black's Ltd
                                                                                                                                                                                                                                  • Heritage Portfolio
                                                                                                                                                                                                                                  • Historic Royal Palaces
                                                                                                                                                                                                                                  • Hollywood Bowl
                                                                                                                                                                                                                                  • illycaffè S.p.A
                                                                                                                                                                                                                                  • Imperial War Museum
                                                                                                                                                                                                                                  • J. Sainsbury
                                                                                                                                                                                                                                  • LEGOLAND Windsor Park Ltd
                                                                                                                                                                                                                                  • Lehman Brothers [UK]
                                                                                                                                                                                                                                  • London Aquarium
                                                                                                                                                                                                                                  • London Stock Exchange plc
                                                                                                                                                                                                                                  • London Zoo
                                                                                                                                                                                                                                  • London's Transport Museum
                                                                                                                                                                                                                                  • Luminar plc
                                                                                                                                                                                                                                  • Market & Opinion Research International (MORI)
                                                                                                                                                                                                                                  • Marks & Spencer
                                                                                                                                                                                                                                  • McDonald's Restaurants Limited (UK)
                                                                                                                                                                                                                                  • Mecca Bingo Limited
                                                                                                                                                                                                                                  • Medirest
                                                                                                                                                                                                                                  • Mercedes-Benz UK
                                                                                                                                                                                                                                  • Merlin Entertainments Group Limited
                                                                                                                                                                                                                                  • Museum of London
                                                                                                                                                                                                                                  • National Portrait Gallery
                                                                                                                                                                                                                                  • National Railway Museum
                                                                                                                                                                                                                                  • National Trust (Enterprises) Ltd
                                                                                                                                                                                                                                  • Natural History Museum 
                                                                                                                                                                                                                                  • Odeon Cinemas
                                                                                                                                                                                                                                  • Office for National Statistics
                                                                                                                                                                                                                                  • PricewaterhouseCoopers
                                                                                                                                                                                                                                  • Rainforest Alliance
                                                                                                                                                                                                                                  • Royal Albert Hall
                                                                                                                                                                                                                                  • Royal Botanic Gardens, Kew
                                                                                                                                                                                                                                  • Royal Opera House
                                                                                                                                                                                                                                  • Royal Shakespeare Company
                                                                                                                                                                                                                                  • Science Museum
                                                                                                                                                                                                                                  • Scolarest
                                                                                                                                                                                                                                  • Screen Cinemas
                                                                                                                                                                                                                                  • Searcy
                                                                                                                                                                                                                                  • Sodexo
                                                                                                                                                                                                                                  • Somerfield
                                                                                                                                                                                                                                  • Starbucks Coffee Company UK Ltd
                                                                                                                                                                                                                                  • Tate Modern
                                                                                                                                                                                                                                  • Tesco Plc
                                                                                                                                                                                                                                  • The British Library
                                                                                                                                                                                                                                  • The British Museum
                                                                                                                                                                                                                                  • The National Gallery
                                                                                                                                                                                                                                  • The Rank Group PLC
                                                                                                                                                                                                                                  • The Tussauds Group
                                                                                                                                                                                                                                  • Thorpe Park
                                                                                                                                                                                                                                  • Time Out London
                                                                                                                                                                                                                                  • Tootsies Restaurants Ltd
                                                                                                                                                                                                                                  • UBS AG
                                                                                                                                                                                                                                  • Upper Crust Products Ltd
                                                                                                                                                                                                                                  • Victoria and Albert Museum
                                                                                                                                                                                                                                  • VisitBritain
                                                                                                                                                                                                                                  • Waitrose
                                                                                                                                                                                                                                  • Wimpy International
                                                                                                                                                                                                                                  • Wm Morrison Supermarkets

                                                                                                                                                                                                                                  Leisure Venue Catering - UK - March 2009

                                                                                                                                                                                                                                  £1,995.00 (Excl.Tax)