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Oil Change Retail - US - January 2016

"Oil-change retail shops aren’t the only game in town when it comes to maintenance and repair, and changes in the economy and to the automobile industry will have an impact on these types of businesses going forward."

- Tim Healey, Automotive Analyst

This report looks at the following areas:

  • Consumers choosing other types of shops over oil-change retail
  • Consumers not using oil-change retail shops lately

In this report, we will be discussing consumer behavior toward oil-change retail shops and oil changes, how often consumers are changing their oil, to where they are taking their vehicles for oil changes, to how they know when to change it, to consumer perceptions of oil-change retail brands.

For the purposes of this report, Mintel defines oil-change retail as locations that offer oil-change facilities and services to the consumer. These may be bundled with other auto maintenance packages or offered as a single service.

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Table of contents

  1. Overview

    • What you need to know
      • Definition
      • Executive Summary

        • The issues
          • Consumers choosing other types of shops over oil-change retail
            • Figure 1: Oil-change retail locations, October 2015
            • Figure 2: Oil-change retail locations, October 2015
          • Consumers not using oil-change retail shops lately
            • Figure 3: Oil-change retail locations, October 2015
          • The opportunities
            • Location, location, location
              • Consumers are drawn by coupons
                • Figure 4: Factors in decision to visit an oil-change facility, October 2015
              • What it means
              • The Market – What You Need to Know

                • Oil-change retail market poised to dip
                  • New cars need oil changes less
                    • Aging vehicle fleet could bring more business into shops
                    • Market Size and Forecast

                      • Oil change retail market forecast to shrink
                        • Figure 5: Total US revenues and forecast of automotive oil change and lubrication shops, at current prices, 2010-20
                        • Figure 6: Total US revenues and forecast of automotive oil change and lubrication shops, at current prices, 2010-20
                    • Market Perspective

                      • DIY market can impact oil changes
                      • Market Factors

                        • Personal income and consumption have major effect on oil-change retail market
                          • Figure 7: Personal income (by months), 2015
                        • Growing new-car market will impact oil-change retail market
                          • Aging vehicle fleet may offset other factors
                            • Miles driven is increasing
                              • Figure 8: Percentage change in cumulative monthly travel, 2014 vs 2015
                          • Key Players – What You Need to Know

                            • Consumers show loyalty to shops used in the past
                              • Location, location,, location
                                • Consumers follow cues on when to change their oil
                                  • Consumers favor local shops for oil changes
                                    • Autonomous or electric cars could portend change
                                    • What’s Working?

                                      • Consumers go to the same shop for oil changes
                                        • Location really does matter
                                          • Consumers are trained on when to get their oil changed
                                          • What’s Struggling?

                                            • Consumers see quality difference between franchise and local shops
                                              • Consumers more likely to say local shops are best for oil changes
                                              • What’s Next?

                                                • Autonomous or electric cars could sink the market
                                                • The Consumer – What You Need to Know

                                                  • Dealerships and local shops are outpacing retail chains
                                                    • Location, price matter
                                                      • Consumers do think that oil-change retail shops do quality work
                                                        • Consumers make use of oil-change reminders
                                                        • Oil-Change Locations Used

                                                          • Consumers use dealerships, big-name chains
                                                              • Figure 9: Past oil-change retail location, October 2015
                                                            • Older consumers more likely to visit dealerships
                                                              • Figure 10: Last oil-change location, by age, October 2015
                                                            • Hispanics less likely to visit dealerships
                                                            • Plans for Next Oil Change

                                                              • Dealerships and local shops trump oil-change retail shops
                                                                  • Figure 11: Next oil-change location, October 2015
                                                                • New-car buyers more likely to go to dealership
                                                                  • Figure 12: Next oil-change location, by new car, October 2015
                                                                • Women more likely to use dealerships for next oil change
                                                                  • Figure 13: Next oil-change location, by gender, October 2015
                                                                • Blacks more likely to visit dealerships than Hispanics or Whites
                                                                • Factors Influencing Choice of Oil-Change Shop

                                                                  • Location, coupons bring consumers in
                                                                    • Figure 14: Factors in decision to visit an oil-change facility, October 2015
                                                                  • Men more influenced by TV ads than women
                                                                    • Figure 15: Factors in decision to visit an oil-change facility, by gender, October 2015
                                                                  • Younger consumers more influenced by recommendations
                                                                  • Knowledge of When to Change Oil

                                                                    • Consumers trust certain cues for oil-change timing
                                                                      • Figure 16: Knowing when to change oil, October 2015
                                                                    • Women more likely to rely on oil-change sticker
                                                                      • Figure 17: Knowing when to change oil, October 2015
                                                                    • Hispanic consumers use mileage as a prompt
                                                                      • Figure 18: Knowing when to change oil, by race, October 2015
                                                                  • Attitudes toward Oil Changes

                                                                    • Consumers think that retail shops do quality work
                                                                      • Figure 19: Oil-change habits, October 2015
                                                                    • Men more likely to trust oil-change retailers
                                                                    • Appendix: Data Sources and Abbreviations

                                                                      • Data sources
                                                                        • Sales data
                                                                          • Fan chart forecast
                                                                            • Consumer survey data
                                                                              • Abbreviations and terms
                                                                                • Abbreviations

                                                                                Companies Covered

                                                                                To learn more about the companies covered in this report please contact us.

                                                                                Oil Change Retail - US - January 2016

                                                                                £3,199.84 (Excl.Tax)