Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept & Close

Online Retailing - UK - July 2016

“We tend to lose sight of the fact that online retailing is still very young. Ten years ago it took less than 3% of all retail sales. Everyone involved has been on a very sharp learning curve and the rise in online sales seems inexorable. But it isn’t. We think that the need to spend heavily on marketing to attract visitors will ultimately limit the potential for the pure players, while to make a distinction between online and in-store sales for store based retailers is ultimately artificial. There are developments which will perhaps add to the growth potential of the pure players, such as in social media. But we do not think that online retailers can undercut the high street on price and customers are slowly coming to realise that. Stores and online have different strengths and consumer will choose which one suits them best for each purchase. But we also think that the most powerful option going forward is stores plus online and that any retailer which tries to do without one of the other is putting itself at a disadvantage.”
– Richard Perks, Director of Retail Research

This report discusses the following key topics:

  • Are there limits to growth for the pure players?
  • What should the pure players compete on?
  • Online in the retail scene
  • Online and social media

Online is growing fast, but to treat online retailing as a single homogeneous channel of distribution would be misleading. This report puts online in context. It shows the difference of between store based retailers and pure players and it argues that online is now fully integrated into the way that people shop. But it also makes the point that online is still very young – it is only in the last ten years that most people have started buying online and both consumers and retailers are, to some extent, still feeling their way.

Online is maturing, not just in the sense of market share, but in recognition of what its strengths and weaknesses are. For example, we think that it is no longer possible to expect to generate growth by undercutting stores. Pure player online retailers need to focus on their breadth or range and the convenience of shopping from them. Store based retailers can make online and bricks and mortar stores work together if they focus on everything that makes shopping in store attractive – such as being able to try out / try on the merchandise, retail theatre and service by knowledgeable staff. Stores and online complement each other and consumers will choose the one that suits them best at the time.

This report is designed to give an overview of the UK online retail market. We look at all online sales, both from store based retailers and those that only trade online. We include an overview of the market including forecasts for the way the market will develop, in-depth consumer analysis using our own data and a look at the key players in the market in the form of our company profiles.

For our consumer research this year we asked questions on the following topics:

  • Which devices consumers used to shop online in the last 12 months and whether they were used at home or out-of-home.
  • The types of products ever purchased online.
  • The retailers used for online shopping in the last 12 months.
  • Attitudes to personalisation.
  • Attitudes to using social media in online shopping.
  • Attitudes to delivery costs and the use of click & collect.
  • Attitudes to pricing.
  • How people shop online and why they seem to spend less when they shop online.

What you get

What's included

Why buy from us?

Succeed

Our reports will provide you with market data, consumer research and competitive intelligence to succeed in your market.

Instant Access

Buy now and you'll have instant access to the information you need to make the right decisions.

Opportunities

Find out what's next in the markets that matter to you: where opportunities lie and what challenges you will face.

Trusted

A business Superbrand, Mintel is a source you can trust. We have been defining and refining the Market Intelligence mix since 1972.

Table of contents

  1. Overview

    • What you need to know
      • Products covered in this report
      • Executive Summary

          • Steady, though marginally slowing growth
            • Figure 1: Online sales as % all retailing, 2007-16
          • Market size
            • Figure 2: Online sales by type of retailer, 2015
          • Forecast
            • Figure 3: All online sales, 2011-21
          • Product mix – Electricals the biggest product
            • Figure 4: Online sales by category, 2016 (est)
          • Consumer outlook positive
            • Companies and brands
              • A strong year for pureplays
                • Figure 5: Distribution of the revenues of the leading 25 online retailers (as ranked in 2015) by type of retailer, 2013-15
              • Share of total online spending
                • Figure 6: Share of all online retail sales for the leading online retailers, 2015
              • Online advertising spend
                • Figure 7: UK online retail: Recorded above-the-line, online display and direct mail total advertising expenditure, 2012-15
              • Brand research
                • Figure 8: Attitudes towards and usage of selected retailers, August 2015-June 2016
              • The consumer
                • Online shopping is now almost universal – for internet users
                  • Figure 9: Devices used for online buying, May 2016
                • Clothing is the most bought product online
                  • Figure 10: Buyers of products online, by proportion of device owners, May 2016
                • Amazon most used site
                  • Figure 11: Retailers used, May 2014, May 2015, May 2016
                • Little enthusiasm for personalisation
                  • Figure 12: Attitudes to personalisation and social media, May 2016
                • But people don’t want brands in their social space either
                  • 83% of people opt for the cheapest delivery option
                    • Figure 13: Attitudes towards using click & collect services, May 2016
                  • Excellent service is essential for a successful online business
                    • Figure 14: Other attitudes towards buying online, May 2016
                  • The perception that prices are lower online is still very strong
                    • There is evidence that people who shop online spend less
                      • Figure 15: The online shopping journey, May 2016
                    • What we think
                    • Issues and Insights

                      • Are there limits to growth for the pure players?
                        • The facts
                          • The implications
                            • What should the pure players compete on?
                              • The facts
                                • The implications
                                  • Online in the retail scene
                                    • The facts
                                      • The implications
                                        • Online and social media
                                          • The facts
                                            • Implications
                                            • The Market – What You Need to Know

                                              • Steady, though marginally slowing growth
                                                • Market size
                                                  • Product mix – Electricals the biggest product
                                                    • Consumer outlook positive
                                                    • Market Size and Forecast

                                                      • The source data
                                                        • Online share of all retailing
                                                          • Figure 16: Online sales as % all retailing, 2007-16
                                                        • The peak month
                                                          • Total online sales and forecast
                                                            • Figure 17: All online sales, 2011-21
                                                            • Figure 18: All online sales, 2011-21
                                                        • Market Segmentation

                                                          • Store based vs pure player
                                                            • Figure 19: Store based and pure plyer share of all online sales, 2008-16
                                                            • Figure 20: Online sales by type of retailer, 2015
                                                          • Pure players and all home shopping
                                                              • Figure 21: Pure player share of all home shopping sales, 2008-15
                                                              • Figure 22: Online retail sales, (including VAT), 2011-15
                                                            • Pure players and store based retailers, sales and forecast
                                                              • Store based retailers
                                                                • Figure 23: Store based retailers: Online sales, 2011-21
                                                                • Figure 24: Store based retailers: Online sales, 2011-21
                                                              • Pure players
                                                                • Figure 25: Online pure players, sales, 2011-21
                                                                • Figure 26: Online pure players, sales, 2011-21
                                                              • Forecast methodology
                                                                • Market segmentation by product
                                                                    • Figure 27: Breakdown of online retail sales by major category (including. VAT), 2013-16 (est)
                                                                    • Figure 28: Online sales by category, 2016 (est)
                                                                  • Digital spending
                                                                    • E-books
                                                                      • Figure 29: The book market, 2010-15
                                                                    • Music and video
                                                                      • Games
                                                                        • Total market
                                                                          • Figure 30: Downloads and streaming, 2015
                                                                        • Total online market
                                                                        • Market Drivers

                                                                            • Broadband access
                                                                              • Figure 31: Households with broadband access, 2011-15
                                                                            • Devices used
                                                                              • Figure 32: Devices used to access the internet in the last three months, June 2014, April 2016
                                                                              • Figure 33: Device ownership, April 2014 and April 2016
                                                                            • Consumer context
                                                                              • Figure 34: Consumer confidence, 2009-16
                                                                              • Figure 35: Inflation and earnings growth, 2011-16
                                                                          • Key Players – What You Need to Know

                                                                            • Innovation drives Amazon sales
                                                                              • eBay losing market share
                                                                                • A strong year for pureplays
                                                                                  • Online increasingly important to multichannel retailers
                                                                                    • Market shares change little
                                                                                      • Growth in payment options
                                                                                        • Expert assistance by video
                                                                                          • Online advertising spend increases 20.5%
                                                                                            • Amazon stands out for trust and differentiation
                                                                                            • Leading Online Retailers

                                                                                              • Amazon’s shifting strategy
                                                                                                • Tesco moves to a single website
                                                                                                  • Next poor performance
                                                                                                    • eBay
                                                                                                      • Figure 36: Leading online retailer’s net online revenues, 2013-15
                                                                                                    • Pureplayers gain ground on multichannel retailers
                                                                                                      • Reclassifying catalogue companies
                                                                                                        • Figure 37: Distribution of the revenues of the leading 25 online retailers (as ranked in 2015) by type of retailer, 2013-15
                                                                                                      • Online is increasingly important to multichannel retailers
                                                                                                        • Figure 38: Top 25 online retailers: proportion of total sales transacted online for the multichannel retailers, 2013-15
                                                                                                    • Market Share

                                                                                                        • Small changes
                                                                                                          • Amazon grabs share again
                                                                                                            • Figure 39: Top 25 online retailers: share of all online retail sales, 2013-15
                                                                                                        • Launch Activity and Innovation

                                                                                                          • Text for wine service
                                                                                                            • More online payment options
                                                                                                              • Online size comparison tool
                                                                                                                • Smart shoppers rewarded with bigger discounts
                                                                                                                  • Video assistance while browsing
                                                                                                                    • Last-mile fulfilment
                                                                                                                      • Figure 40: Samsung Family Hub refrigerator
                                                                                                                    • Championing home-grown local food producers
                                                                                                                      • Tinder-like app for a more customised fashion product offering
                                                                                                                      • Social Media

                                                                                                                        • Three-quarters are Facebook users
                                                                                                                          • Figure 41: Usage of social and media networks in the last three months, 2013-16
                                                                                                                        • Brand interactions remain limited
                                                                                                                          • Figure 42: Interactions with brands on social/media networks, March 2016
                                                                                                                        • Lack of trust inhibits direct interactions
                                                                                                                          • Figure 43: Attitudes to brand interactions on social/media networks, March 2016
                                                                                                                        • Harnessing the power of ‘Influentials’
                                                                                                                          • Could app-convergence spell the end for websites?
                                                                                                                            • What they’re talking about
                                                                                                                              • Figure 44: Number of mentions for selected leading clothing retailers, June 2015-May 2016
                                                                                                                              • Figure 45: What they are saying online in relation to H&M, June 2015 to May 2016
                                                                                                                              • Figure 46: What they are saying online in relation to Primark, June 2015 to May 2016
                                                                                                                              • Figure 47: What they are saying online in relation to M&S, June 2015 to May 2016
                                                                                                                              • Figure 48: What they are saying online in relation to Topshop/Topman, June 2015 to May 2016
                                                                                                                              • Figure 49: What they are saying online in relation to ASOS, June 2015 to May 2016
                                                                                                                            • Up-and-coming social media networks
                                                                                                                            • Advertising and Marketing Activity

                                                                                                                              • Online retail advertising spend up 20.5% in 2015
                                                                                                                                • Figure 50: UK online retail: Recorded above-the-line, online display and direct mail total advertising expenditure, 2012-15
                                                                                                                              • Amazon.co.uk is the biggest advertising spender
                                                                                                                                • Figure 51: Recorded above-the-line, online display and direct mail total advertising expenditure by leading UK online retail operators, 2012-15
                                                                                                                              • 59.4% of total advertising spend channelled through TV
                                                                                                                                • Figure 52: UK online retail: Recorded above-the-line, online display and direct mail total advertising expenditure, by media type, 2012-15
                                                                                                                              • Nielsen Media Research coverage
                                                                                                                              • Brand Research

                                                                                                                                  • What you need to know
                                                                                                                                    • Brand map
                                                                                                                                      • Figure 53: Attitudes towards and usage of selected retailers, August 2015-June 2016
                                                                                                                                    • Key brand metrics
                                                                                                                                      • Figure 54: Key metrics for selected retailers, August 2015-June 2016
                                                                                                                                    • Brand attitudes: Online pureplays lead on innovation and value
                                                                                                                                      • Figure 55: Attitudes, by retailer, August 2015-June 2016
                                                                                                                                    • Brand personality: Littlewoods struggles with a tired image
                                                                                                                                      • Figure 56: Brand personality – Macro image, August 2015-June 2016
                                                                                                                                    • Boohoo and ASOS trendsetting and cutting-edge
                                                                                                                                      • Figure 57: Brand personality – Micro image, August 2015-June 2016
                                                                                                                                    • Brand analysis
                                                                                                                                      • Amazon and eBay
                                                                                                                                        • Online only retailers
                                                                                                                                          • Multichannel fashion retailers
                                                                                                                                            • Food retailers
                                                                                                                                              • Multichannel GM retailers
                                                                                                                                              • Amazon.com

                                                                                                                                                  • What we think
                                                                                                                                                    • Marketplace
                                                                                                                                                      • AWS
                                                                                                                                                        • Prime
                                                                                                                                                          • Food
                                                                                                                                                            • Where next?
                                                                                                                                                              • Company background
                                                                                                                                                                • Company performance
                                                                                                                                                                  • Figure 58: Amazon.com Inc: Group financial performance, 2010/11-2014/15
                                                                                                                                                                • Retail offering
                                                                                                                                                                • AO World

                                                                                                                                                                    • What we think
                                                                                                                                                                      • Dutch online store
                                                                                                                                                                        • ao.de sales building momentum, but loss-making
                                                                                                                                                                          • Web enhancements aimed at making shopping online for electricals simpler
                                                                                                                                                                            • Partners with CollectPlus to widen delivery options
                                                                                                                                                                              • Targeting the computer market
                                                                                                                                                                                • Company background
                                                                                                                                                                                  • Company performance
                                                                                                                                                                                    • Figure 59: AO World Plc: Group financial performance, 2011/12-2015/16
                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                  • Argos

                                                                                                                                                                                      • What we think
                                                                                                                                                                                        • What the Sainsbury’s deal means for Argos
                                                                                                                                                                                          • Fast Track market-leading home delivery and store collection service
                                                                                                                                                                                            • Product availability
                                                                                                                                                                                              • Partnerships helping attract new customers
                                                                                                                                                                                                • Company background
                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                    • Figure 60: Argos: Group financial performance, 2011/12-2015/16
                                                                                                                                                                                                    • Figure 61: Argos: Outlet data, 2011/12-2015/16
                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                  • ASOS

                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                        • Click-and-collect and next-day delivery options extended
                                                                                                                                                                                                          • Investment in distribution to meet increased order demand
                                                                                                                                                                                                            • Updated app driving m-commerce orders
                                                                                                                                                                                                              • Rewarding loyal customers
                                                                                                                                                                                                                • Customised shopping experience
                                                                                                                                                                                                                  • Engagement through increased social media activity
                                                                                                                                                                                                                    • A smart new way to shop ASOS
                                                                                                                                                                                                                      • Tailored product range with on-trend appeal
                                                                                                                                                                                                                        • Company background
                                                                                                                                                                                                                          • Company performance
                                                                                                                                                                                                                            • Figure 62: ASOS: Group financial performance, 2011/12-2014/15
                                                                                                                                                                                                                          • Retail offering
                                                                                                                                                                                                                          • Debenhams

                                                                                                                                                                                                                              • What we think
                                                                                                                                                                                                                                • Local content and local currency payment options
                                                                                                                                                                                                                                  • Improved website design
                                                                                                                                                                                                                                    • Click-and-collect
                                                                                                                                                                                                                                      • Driving incremental in-store sales
                                                                                                                                                                                                                                        • New chief executive brings a wealth of online experience
                                                                                                                                                                                                                                          • Acceleration in online sales via mobile
                                                                                                                                                                                                                                            • Company background
                                                                                                                                                                                                                                              • Company performance
                                                                                                                                                                                                                                                • Figure 63: Debenhams: Group financial performance, 2010/11-2014/15
                                                                                                                                                                                                                                                • Figure 64: Debenhams: Outlets, 2010/11-2014/15
                                                                                                                                                                                                                                              • Retail offering
                                                                                                                                                                                                                                              • Dixons Carphone

                                                                                                                                                                                                                                                  • What we think
                                                                                                                                                                                                                                                    • Using stores to support online
                                                                                                                                                                                                                                                      • Website consolidation less obvious
                                                                                                                                                                                                                                                        • Destination of choice for independent advice
                                                                                                                                                                                                                                                          • Company background
                                                                                                                                                                                                                                                            • Company performance
                                                                                                                                                                                                                                                              • Figure 65: Dixons Carphone: Group financial performance, 2013/14-2015/16
                                                                                                                                                                                                                                                              • Figure 66: Dixons Carphone: Outlet data, 2013/14-2015/16
                                                                                                                                                                                                                                                            • Retail offering
                                                                                                                                                                                                                                                            • eBay

                                                                                                                                                                                                                                                                • What we think
                                                                                                                                                                                                                                                                  • Company background
                                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                                      • Figure 67: eBay Inc.: Group financial performance, 2013-15
                                                                                                                                                                                                                                                                  • John Lewis

                                                                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                                                                        • Investing £500m in its online shopping service
                                                                                                                                                                                                                                                                          • Store presence driving online sales
                                                                                                                                                                                                                                                                            • Click-and-collect fee
                                                                                                                                                                                                                                                                              • New app loaded with digital loyalty scheme
                                                                                                                                                                                                                                                                                • Plans to roll out e-commerce website to more international markets
                                                                                                                                                                                                                                                                                  • Company background
                                                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                                                      • Figure 68: John Lewis: Financial performance, 2011/12-2015/16
                                                                                                                                                                                                                                                                                      • Figure 69: John Lewis: UK outlet data, 2011/12-2015/16
                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                    • Next Directory

                                                                                                                                                                                                                                                                                        • What we think
                                                                                                                                                                                                                                                                                          • Extended delivery options
                                                                                                                                                                                                                                                                                            • Recent m-commerce enhancements boost sales conversion by mobile devices
                                                                                                                                                                                                                                                                                              • Retaining and recruiting new customers
                                                                                                                                                                                                                                                                                                • Overseas order fulfilment speeded up
                                                                                                                                                                                                                                                                                                  • Company background
                                                                                                                                                                                                                                                                                                    • Company performance
                                                                                                                                                                                                                                                                                                      • Figure 70: Next Group: Financial performance, 2011/12-2015/16
                                                                                                                                                                                                                                                                                                      • Figure 71: Next Group: Outlet data, 2011/12-2015/16
                                                                                                                                                                                                                                                                                                    • Retail offering
                                                                                                                                                                                                                                                                                                    • Ocado Ltd

                                                                                                                                                                                                                                                                                                        • What we think
                                                                                                                                                                                                                                                                                                          • Sales per customer
                                                                                                                                                                                                                                                                                                            • Figure 72: Sales per customer, 2011-15
                                                                                                                                                                                                                                                                                                          • Waitrose
                                                                                                                                                                                                                                                                                                            • Cash flow
                                                                                                                                                                                                                                                                                                              • Where next
                                                                                                                                                                                                                                                                                                                • Company background
                                                                                                                                                                                                                                                                                                                  • Company performance
                                                                                                                                                                                                                                                                                                                    • Figure 73: Ocado Ltd: Group financial performance, 2010/11-2014/15
                                                                                                                                                                                                                                                                                                                  • Retail offering
                                                                                                                                                                                                                                                                                                                  • Shop Direct Group

                                                                                                                                                                                                                                                                                                                      • What we think
                                                                                                                                                                                                                                                                                                                        • Very
                                                                                                                                                                                                                                                                                                                          • Littlewoods
                                                                                                                                                                                                                                                                                                                            • Looking forward
                                                                                                                                                                                                                                                                                                                              • Company background
                                                                                                                                                                                                                                                                                                                                • Company performance
                                                                                                                                                                                                                                                                                                                                  • Figure 74: Shop Direct Group: Group financial performance, 2011/12-2014/15
                                                                                                                                                                                                                                                                                                                                • Retail offering
                                                                                                                                                                                                                                                                                                                                • The Consumer – What You Need to Know

                                                                                                                                                                                                                                                                                                                                  • Online shopping is now almost universal – for internet users
                                                                                                                                                                                                                                                                                                                                    • Clothing is the most bought product online
                                                                                                                                                                                                                                                                                                                                      • Amazon most used site
                                                                                                                                                                                                                                                                                                                                        • Little enthusiasm for personalisation
                                                                                                                                                                                                                                                                                                                                          • But people don’t want brands in their social space either
                                                                                                                                                                                                                                                                                                                                            • 83% of people opt for the cheapest delivery option.
                                                                                                                                                                                                                                                                                                                                              • Excellent service is essential for a successful online business
                                                                                                                                                                                                                                                                                                                                                • The perception that prices are lower online is still very strong
                                                                                                                                                                                                                                                                                                                                                  • There is evidence that people who shop online spend less
                                                                                                                                                                                                                                                                                                                                                  • Shopping Online

                                                                                                                                                                                                                                                                                                                                                    • Devices Used for Online Shopping

                                                                                                                                                                                                                                                                                                                                                          • Figure 75: Devices used for online buying, May 2016
                                                                                                                                                                                                                                                                                                                                                          • Figure 76: Profile of online buyers by device used and where it is used, May 2016
                                                                                                                                                                                                                                                                                                                                                      • What They Buy

                                                                                                                                                                                                                                                                                                                                                            • Figure 77: Buyers of products online, by proportion of device owners, May 2016
                                                                                                                                                                                                                                                                                                                                                            • Figure 78: Buyers of products online by device, by proportion of total sample, May 2016
                                                                                                                                                                                                                                                                                                                                                          • Who buys what
                                                                                                                                                                                                                                                                                                                                                            • Figure 79: Age and socio-economic profile of product buyers, May 2016
                                                                                                                                                                                                                                                                                                                                                          • Numbers of products bought
                                                                                                                                                                                                                                                                                                                                                            • Figure 80: Numbers of different products bought on a laptop or home computer, May 2016
                                                                                                                                                                                                                                                                                                                                                            • Figure 81: Numbers of different products bought on a smartphone or tablet, May 2016
                                                                                                                                                                                                                                                                                                                                                        • Retailers Used

                                                                                                                                                                                                                                                                                                                                                              • Figure 82: Retailers used, May 2014, May 2015, May 2016
                                                                                                                                                                                                                                                                                                                                                              • Figure 83: Profile of online shoppers through any device, May 2016
                                                                                                                                                                                                                                                                                                                                                            • Number of shops used
                                                                                                                                                                                                                                                                                                                                                              • Figure 84: Number of different retailers bought from in the last 12 months, May 2016
                                                                                                                                                                                                                                                                                                                                                          • Personalisation and Social Media

                                                                                                                                                                                                                                                                                                                                                                • Figure 85: Attitudes to personalisation and social media, May 2016
                                                                                                                                                                                                                                                                                                                                                                • Figure 86: Influence of social media by age, May 2016
                                                                                                                                                                                                                                                                                                                                                                • Figure 87: Profile of those who agree with the personalisation and social media attitude statements, May 2016
                                                                                                                                                                                                                                                                                                                                                            • Click & Collect and Shopping Online

                                                                                                                                                                                                                                                                                                                                                              • How important is click & collect?
                                                                                                                                                                                                                                                                                                                                                                • Cost vs convenience
                                                                                                                                                                                                                                                                                                                                                                    • Figure 88: Attitudes towards using click & collect services, May 2016
                                                                                                                                                                                                                                                                                                                                                                    • Figure 89: Profile of attitudes to Click & Collect, May 2016
                                                                                                                                                                                                                                                                                                                                                                  • Multi-channel
                                                                                                                                                                                                                                                                                                                                                                    • Services
                                                                                                                                                                                                                                                                                                                                                                        • Figure 90: Other attitudes to buying online, May 2016
                                                                                                                                                                                                                                                                                                                                                                    • Prices and Online

                                                                                                                                                                                                                                                                                                                                                                        • Price matching
                                                                                                                                                                                                                                                                                                                                                                          • Profits
                                                                                                                                                                                                                                                                                                                                                                          • How People Shop Online

                                                                                                                                                                                                                                                                                                                                                                              • Passing trade
                                                                                                                                                                                                                                                                                                                                                                                  • Figure 91: The online shopping journey, May 2016
                                                                                                                                                                                                                                                                                                                                                                                • Credit
                                                                                                                                                                                                                                                                                                                                                                                  • Marketing
                                                                                                                                                                                                                                                                                                                                                                                  • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                                                                                                                                                                                                                                                                                                    • Data sources
                                                                                                                                                                                                                                                                                                                                                                                      • Fan chart forecast
                                                                                                                                                                                                                                                                                                                                                                                        • VAT
                                                                                                                                                                                                                                                                                                                                                                                          • Financial definitions
                                                                                                                                                                                                                                                                                                                                                                                            • Abbreviations
                                                                                                                                                                                                                                                                                                                                                                                              • Consumer research methodology
                                                                                                                                                                                                                                                                                                                                                                                              • Appendix – Market Size and Forecast

                                                                                                                                                                                                                                                                                                                                                                                                • Forecast Methodology

                                                                                                                                                                                                                                                                                                                                                                                                Companies Covered

                                                                                                                                                                                                                                                                                                                                                                                                To learn more about the companies covered in this report please contact us.

                                                                                                                                                                                                                                                                                                                                                                                                Online Retailing - UK - July 2016

                                                                                                                                                                                                                                                                                                                                                                                                £1,995.00 (Excl.Tax)