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Pharmacy Retail - China - September 2012

"China is a massive pharmaceuticals market, perhaps the biggest in the world, but it is dogged by invasive regulation, price-capping and the widespread penetration of fake drugs, all of which combine to inhibit the industry from reaching its true potential. A high degree of fragmentation in the market also means that, until very recently, significant retail pharmacy chains were unable to generate sizeable market shares."

– Matthew Crabbe – Asia-Pacific Research Director

Some questions answered in this report include:
  • What will the ageing of the population and the changing consumer needs created by the reforming of the market mean to the leading chains as they endeavour to adapt and innovate their product and service offering to suit those changes?
  • Is the legitimate online pharmacy retail sector in China finally beginning to escape the guilt of association with the illegal online drugs market, and is it on the cusp of rapid growth?
  • Traditional Chinese medicine (TCM) seems to still be a strong growth sector, but does it really have potential as part of the offering of the retail, over-the-counter (OTC) pharmaceutical market, and why has it not been more widely introduced before?

Report Introduction: 

China is a massive pharmaceuticals market, perhaps the biggest in the world, but it is dogged by invasive regulation, price-capping and the widespread penetration of fake drugs, all of which combine to inhibit the industry from reaching its true potential. A high degree of fragmentation in the market also means that, until very recently, significant retail pharmacy chains were unable to generate sizeable market shares.

Recent reforms of the market should bring about a significant change in its fortunes, and the next few years are going to see a flurry of activity as leading chains vie to build significant market shares against the mass of smaller chains and independent pharmacy outlets. That competition will increasingly spill over into the online retail sphere, but it can only succeed so long as the retailers can convince consumers that the products and services they provide are worthy of their trust.

Building consumer confidence in the industry will therefore go hand-in-hand with the reform of the industry and the development of the market’s future, and it will be those retailers that invest now in building consumer trust and loyalty that will be most significant in shaping the future of this industry.

 

Liqueurs - UK - January 2012

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Table of contents

  1. Introduction

      • Definition
        • Provinces of China
        • Executive Summary

            • The market
              • Figure 1: Total independent and chained retail pharmacies, number of chains and average chain size, 2007-12
              • Figure 2: Total pharmaceutical sales value, by sector, 2007-12
              • Figure 3: Pharmacy and drug store and outlet retail sales, 2007-12
            • The forecast
              • Figure 4: Forecast total Pharmacy and drug store retail sales, 2013-17
            • The companies
              • Figure 5: Top 10 retail pharmacy chains’ share of top 10 and top 100 value retail sales, 2009-11
            • The issues
              • Government healthcare reform creates potential for new pharmacy retail development
                • Figure 6: Consumer attitudes towards checking for authenticity of drugs before purchase, by household income, July 2012
              • Population ageing and the building of consumer trust
                • Figure 7: Practices when having a minor ailment, July 2012
              • Leading chains adapting to increase share in a fragmented market
                • Figure 8: Top 3 factors considered by consumers when shopping at bricks-and-mortar pharmacies, July 2012
              • Leading chains begin focusing on growing regional market shares
                • Online pharmacies beginning to shake off shady image
                  • Figure 9: Top factor considered by consumers when shopping at online pharmacies, July 2012
                • Significant market potential in traditional Chinese medicine (TCM)
                  • Figure 10: TCM and OTC combined retail sales compared, 2008-11
                • What We Think
                • Healthcare Reform Creates Potential For New Pharmacy Retail Development

                  • Key points
                    • Public sector still competes on drug sales with the pharmacy retailers
                      • Figure 11: Western pharmaceuticals sales value, by OTC and prescription, 2007-12
                      • Figure 12: Ten-year growth in healthcare expenditure in China, by expenditure source, 2001 and 2010
                      • Figure 13: Forecast growth in healthcare expenditure in China, by expenditure source, 2011 and 2014
                    • Private health insurance cover still inadequate
                      • Figure 14: Health insurance coverage in China according to the National Health Services Survey, by location, 2003, 2008 and 2011
                      • Figure 15: Health insurance coverage in China, by region, 2003, 2008 and 2011
                      • Figure 16: Health spending as a share of total household expenditure in China according to the National Health Services Survey, by location and region, 2003, 2008 and 2011
                    • How does health insurance work in China?
                      • Consumers still foot the healthcare bill through self-taxation
                        • Figure 17: Urban average household income, expenditure, savings and potential expendable income after basic outgoings, 2006-10
                        • Figure 18: Monthly savings rate, April 2012
                      • Capping of drugs prices constrict revenues and narrows margins on drugs sales
                        • Case study: How price capping affected China Jo-Jo Drugstores (杭州九洲大药房) sales revenues
                            • Figure 19: China Jo-Jo Drugstores Inc. quarterly retail pharmacy revenue, financial years 2010/11 and 2011/12
                          • Case study: Nepstar (中国海王星辰) – China’s largest chain also feels the pinch from price capping
                              • Figure 20: China Nepstar revenues, by product type, December 31st 2007-11
                              • Figure 21: Attitudes towards shopping at retail pharmacies, July 2012
                            • Foreign company shareholding limit reduces operational control
                              • Figure 22: Hutchison Whampoa: Watson’s Stores financial results and outlets in China and Asia compared, 2010 and 2011
                            • Continued reform should bring benefits to the pharmacy retail sector
                              • Figure 23: Western pharmaceuticals sales growth, by sector, 2007-12
                              • Figure 24: China Nepstar Drugstore operating profit trends, 2007-11
                              • Figure 25: Total retail sales, OTC medications retail sales and health and beauty retailing growth rates compared, 2007-11
                            • What does it mean?
                            • Population Ageing and the Building of Consumer Trust

                              • Key points
                                • How fast is the Chinese population ageing?
                                  • Figure 26: Population breakdown, by age group according to national censuses, 2000 and 2010
                                • The ageing population is already beginning to frequent retail pharmacies
                                    • Figure 27: Practices when having a minor ailment, by age group, July 2012
                                    • Figure 28: Practices when having a minor ailment, by monthly household income group, July 2012
                                  • Population ageing will increase self-medication need
                                      • Figure 29: China per capita pharmaceutical expenditure compared with developed countries, 2007
                                      • Figure 30: Out-of-pocket expenditure as a percentage of total healthcare expenditure in China compared with other countries, 2007-10
                                      • Figure 31: China’s urban and rural population ages 60 and older, main source of support, November 2008
                                      • Figure 32: Urban employees’ basic pension insurance coverage, 2005-10
                                    • Consumer trust in pharmacies has room to be improved
                                        • Figure 33: Pharmacy and drug store outlet retail sales, 2007-12
                                        • Figure 34: Consumer attitudes relating to trust in pharmacy retail outlets, July 2012
                                        • Figure 35: Practices when having a minor ailment, July 2012
                                      • What pharmacies can do to improve consumer trust
                                          • Figure 36: Attitudes towards buying OTC or prescribed medicines (I), July 2012
                                          • Figure 37: Attitudes towards buying OTC or prescribed medicines (II), July 2012
                                          • Figure 38: Attitudes towards buying OTC or prescribed medicines, by city, July 2012
                                        • Retail outlets seeing strong growth
                                            • Figure 39: Frequency of buying OTC or prescribed medicines from different store formats, July 2012
                                            • Figure 40: Frequency of buying OTC or prescribed medicines from different store formats, July 2012
                                          • What does it mean?
                                          • Leading Chains Adapting to Increase Share in a Fragmented Market

                                            • Key points
                                              • The differing expansion models of the top 10 pharmacy chains
                                                  • Figure 41: Top 10 pharmacy retail chains ranked by directly-owned outlets, 2011
                                                  • Figure 42: The top 10 pharmacy chains’ significance of the top 100 pharmacy chains, 2011
                                                • Even the top 10 chains remain only a small part of the market
                                                  • Figure 43: Total retail pharmacy outlets, by type, 2007-11
                                                • Narrow margins force greater need for competitive innovation
                                                  • Figure 44: China Nepstar drugstore financial results, 2007-11
                                                  • Figure 45: Shanghai Fosun Pharmaceutical (Group) Co., Ltd.: revenue and net profit of key pharmaceutical retailing units and associates, 2007-11
                                                • Consolidation of store numbers to improve operational results
                                                  • Figure 46: Attitudes towards trust of chain and independent pharmacies, July 2012
                                                  • Figure 47: China Nepstar annual same store sales % growth, 2007-11
                                                • Leading chains reduce emphasis on drugs
                                                  • Figure 48: China Nepstar revenues, by product type, December 31st 2007-11
                                                  • Figure 49: Jo-Jo drugstores sales revenues, by product type, 2010/11-2011/12
                                                  • Figure 50: Attitudes towards buying TCM products from retail pharmacies, July 2012
                                                  • Figure 51: OTC medications and vitamins and minerals retail sales, 2008-12
                                                  • Figure 52: Pharmacy and drug store retail sales compared with beauty/perfumery outlet sales, 2007-12
                                                • Store formats are embracing “big health”
                                                  • Private label presents opportunity to improve margins
                                                    • Figure 53: Nepstar significance of private label products, 2006-11
                                                    • Figure 54: Top three factors considered by consumers when shopping at bricks-and-mortar pharmacies, July 2012
                                                  • Chains increasingly focus on loyalty
                                                    • Figure 55: Nepstar shopper loyalty card membership and revenue contribution, 2007-11
                                                  • Variety of marketing tactics employed to drive loyalty
                                                    • What does it mean?
                                                    • Leading Chains Begin Focusing on Developing Regional Market Shares

                                                      • Key points
                                                        • Nepstar strong in the south but is looking northwards
                                                          • Figure 56: Nepstar store numbers, by key cities, 2009-11
                                                          • Figure 57: Physical pharmacies shopped at all in past 12 months, Guangzhou, July 2012
                                                          • Figure 58: Physical pharmacies shopped at all or most often in past 12 months, Beijing, July 2012
                                                          • Figure 59: Physical pharmacies shopped at all or most often in past 12 months, Shanghai, July 2012
                                                          • Figure 60: Physical pharmacies shopped at all or most often in past 12 months, Chengdu, July 2012
                                                          • Figure 61: Physical pharmacies shopped at all or most often in past 12 months, Changchun, July 2012
                                                        • What does it mean?
                                                        • Online Pharmacies Beginning to Shake Off Shady Image

                                                          • Key points
                                                            • Online pharmacies suffer association with black market trade
                                                              • Figure 62: List of permitted online pharmacy websites, 2011
                                                              • Figure 63: Numbers of illegal online pharmacy websites blacklisted, 2008-12
                                                            • Penetration of counterfeit drugs online causing damage
                                                              • Figure 64: China – total OTC medications and vitamins and minerals retail sales, 2007-11
                                                            • Consumers show strong concern about fake drugs
                                                              • Figure 65: Consumer attitude towards checking for authenticity of drugs before purchase, July 2012
                                                              • Figure 66: Consumer attitude towards checking for authenticity of drugs before purchase, by household income, July 2012
                                                            • Online pharmacy only just beginning to take off
                                                              • Consumers focus on online pharmacy product quality and speed of service
                                                                • Figure 67: Frequency of buying OTC or prescribed medicines from different store formats, July 2012
                                                                • Figure 68: Top three factors to consider when shopping at online pharmacies, July 2012
                                                                • Figure 69: Frequency of buying OTC or prescribed medicines from different store formats, by city, July 2012
                                                                • Figure 70: Online pharmacies shopped at all or most often in past 12 months, Beijing, July 2012
                                                                • Figure 71: Consumer attitude towards trust in pharmacy retail outlets, July 2012
                                                              • Regional market share of online pharmacy stores
                                                                • Figure 72: Online pharmacies shopped at regularly or occasionally in past 12 months, Shanghai, July 2012
                                                                • Figure 73: Online pharmacies shopped at all regularly or occasionally in past 12 months, Guangzhou, July 2012
                                                                • Figure 74: Online pharmacies shopped at regularly in past 12 months, Hefei, Changchun and Shijiazhuang, July 2012
                                                                • Figure 75: Online pharmacies shopped at regularly in past 12 months, Wenzhou, Fuzhou and Zhengzhou, July 2012
                                                              • What does it mean?
                                                              • Significant Market Potential In Traditional Chinese Medicine

                                                                • Key points
                                                                  • What are the core differences between OTC and TCM?
                                                                      • Figure 76: Usage of TCM products from retail pharmacies, by gender and age group, July 2012
                                                                    • TCM continues to be a significant part of the self-medication market
                                                                      • Figure 77: TCM and total pharmaceutical industry output value compared, 2008-11
                                                                      • Figure 78: TCM and OTC combined retail sales compared, 2008-11
                                                                      • Figure 79: Attitudes towards buying TCM products from retail pharmacies, July 2012
                                                                    • TCM drug price increases reduce competitive advantage
                                                                      • Figure 80: Average price of Rhizoma paridis per kilogram, 1992-2012
                                                                      • Figure 81: Average price of Sanqi per kilogram between 2009 and 2012
                                                                      • Figure 82: Shanghai Pharmaceuticals Holding Co.’s TCM subsidiaries and invested firms 2009-11
                                                                    • The difference in consumer perception between TCM and OTC
                                                                      • Figure 83: Purchasing of traditional chinese medicine products in the past 12 months, by age group and gender and income group, July 2012
                                                                      • Figure 84: 1999-2008 percentage of revenue from OTC drugs and TCM from TCM and other hospitals*
                                                                      • Figure 85: Total TCM hospital revenue, 2008-12
                                                                      • Figure 86: Attitudes towards traditional Chinese medicine purchasing among consumers, by age group and gender , July 2012
                                                                    • TCM could see an increasing role in retail pharmacy business in the future
                                                                      • What does it mean?
                                                                      • The Future of The Market

                                                                          • Figure 87: Forecast total pharmacy and drug store outlet retail sales, 2013-17
                                                                      • Appendix – Frequency of Buying OTC or Prescribed Medicines from Different Store Formats

                                                                          • Figure 88: Weekly buying of OTC or prescribed medicines from different store formats, July 2012
                                                                          • Figure 89: Monthly buying of OTC or prescribed medicines from different store formats, July 2012
                                                                          • Figure 90: Weekly buying of OTC or prescribed medicines from pharmacy chain, by demographics, July 2012
                                                                          • Figure 91: Monthly buying of OTC or prescribed medicines from pharmacy chain, by demographics, July 2012
                                                                          • Figure 92: Weekly buying of OTC or prescribed medicines from discount pharmacy, by demographics, July 2012
                                                                          • Figure 93: Monthly buying of OTC or prescribed medicines from discount pharmacy, by demographics, July 2012
                                                                          • Figure 94: Weekly buying of OTC or prescribed medicines from pharmacy contracted by medical insurance, by demographics, July 2012
                                                                          • Figure 95: Monthly buying of OTC or prescribed medicines from pharmacy contracted by medical insurance, by demographics, July 2012
                                                                          • Figure 96: Weekly buying of OTC or prescribed medicines from hospital, by demographics, July 2012
                                                                          • Figure 97: Monthly buying of OTC or prescribed medicines from hospital, by demographics, July 2012
                                                                          • Figure 98: Weekly buying of OTC or prescribed medicines from independent pharmacy, by demographics, July 2012
                                                                          • Figure 99: Monthly buying of OTC or prescribed medicines from independent pharmacy, by demographics, July 2012
                                                                          • Figure 100: Weekly buying of OTC or prescribed medicines from medicare centre, by demographics, July 2012
                                                                          • Figure 101: Monthly buying of OTC or prescribed medicines from medicare centre, by demographics, July 2012
                                                                          • Figure 102: Weekly buying of OTC or prescribed medicines from supermarkets, by demographics, July 2012
                                                                          • Figure 103: Monthly buying of OTC or prescribed medicines from supermarkets, by demographics, July 2012
                                                                          • Figure 104: Weekly buying of OTC or prescribed medicines from hypermarkets, by demographics, July 2012
                                                                          • Figure 105: Monthly buying of OTC or prescribed medicines from hypermarkets, by demographics, July 2012
                                                                          • Figure 106: Weekly buying of OTC or prescribed medicines from online pharmacy, by demographics, July 2012
                                                                          • Figure 107: Monthly buying of OTC or prescribed medicines from online pharmacy, by demographics, July 2012
                                                                          • Figure 108: Weekly buying of OTC or prescribed medicines from convenience stores, by demographics, July 2012
                                                                          • Figure 109: Monthly buying of OTC or prescribed medicines from convenience stores, by demographics, July 2012
                                                                      • Appendix – Pharmacies Shopped at in Past 12 Months

                                                                          • Figure 110: Pharmacies shopped at in past 12 months, Beijing, July 2012
                                                                          • Figure 111: Pharmacies shopped at physical stores in past 12 months, by demographics, Beijing, July 2012
                                                                          • Figure 112: Pharmacies shopped at in past 12 months, Shanghai, July 2012
                                                                          • Figure 113: Pharmacies shopped at physical stores in past 12 months, by demographics, Shanghai, July 2012
                                                                          • Figure 114: Pharmacies shopped at in past 12 months, Guangzhou, July 2012
                                                                          • Figure 115: Pharmacies shopped at physical stores in past 12 months, by demographics, Guangzhou, July 2012
                                                                          • Figure 116: Pharmacies shopped at in past 12 months, Chengdu, July 2012
                                                                          • Figure 117: Pharmacies shopped at physical stores in past 12 months, by demographics, Chengdu, July 2012
                                                                          • Figure 118: Pharmacies shopped at in past 12 months, Changchun, July 2012
                                                                          • Figure 119: Pharmacies shopped at physical stores in past 12 months, by demographics, Changchun, July 2012
                                                                          • Figure 120: Pharmacies shopped at in past 12 months, Shijiazhuang, July 2012
                                                                          • Figure 121: Pharmacies physical stores shopped at in past 12 months, by demographics, Shijiazhuang, July 2012
                                                                          • Figure 122: Pharmacies shopped at in past 12 months, Wenzhou, July 2012
                                                                          • Figure 123: Pharmacies physical stores shopped at in past 12 months, by demographics, Wenzhou, July 2012
                                                                          • Figure 124: Pharmacies shopped at in past 12 months, Hefei, July 2012
                                                                          • Figure 125: Pharmacies physical stores shopped at in past 12 months, by demographics, Hefei, July 2012
                                                                          • Figure 126: Pharmacies shopped at in past 12 months, Fuzhou, July 2012
                                                                          • Figure 127: Pharmacies physical stores shopped at in past 12 months, by demographics, Fuzhou, July 2012
                                                                          • Figure 128: Pharmacies shopped at in past 12 months, Zhengzhou, July 2012
                                                                          • Figure 129: Pharmacies physical stores shopped at in past 12 months, by demographics, Zhengzhou, July 2012
                                                                      • Appendix – Pharmacies Shopped at Regularly in Past 12 Months

                                                                          • Figure 130: Pharmacies shopped at regularly in past 12 months, Beijing, July 2012
                                                                          • Figure 131: Pharmacies shopped at regularly in past 12 months, Shanghai, July 2012
                                                                          • Figure 132: Pharmacies shopped at regularly in past 12 months, Guangzhou, July 2012
                                                                          • Figure 133: Pharmacies shopped at regularly in past 12 months, Chengdu, July 2012
                                                                          • Figure 134: Pharmacies shopped at regularly in past 12 months, Changchun, July 2012
                                                                          • Figure 135: Pharmacies shopped at regularly in past 12 months, Shijiazhuang, July 2012
                                                                          • Figure 136: Pharmacies shopped at regularly in past 12 months, Wenzhou, July 2012
                                                                          • Figure 137: Pharmacies shopped at physical stores regularly in past 12 months, by demographics, Wenzhou, July 2012
                                                                          • Figure 138: Pharmcies shopped at regularly in past 12 months, Hefei, July 2012
                                                                          • Figure 139: Pharmacies shopped at regularly in past 12 months, Fuzhou, July 2012
                                                                          • Figure 140: Pharmacies shopped at regularly in past 12 months, Zhengzhou, July 2012
                                                                      • Appendix – Pharmaceutical Products Bought in the Past 12 Months

                                                                          • Figure 141: Pharmaceutical products bought in the past 12 months, July 2012
                                                                          • Figure 142: Most popular OTC drugs products bought in the past 12 months, by demographics, July 2012
                                                                          • Figure 143: Next most popular OTC drugs products bought in the past 12 months, by demographics, July 2012
                                                                          • Figure 144: Most popular prescription drugs products bought in the past 12 months, by demographics, July 2012
                                                                          • Figure 145: Next most popular prescription drugs products bought in the past 12 months, by demographics, July 2012
                                                                      • Appendix – Pharmaceutical Products Bought Most Often in the Past 12 Months

                                                                          • Figure 146: Pharmaceutical products bought most often in the past 12 months, July 2012
                                                                          • Figure 147: Most popular OTC drugs products bought most often in the past 12 months, by demographics, July 2012
                                                                          • Figure 148: Next most popular OTC drugs products bought most often in the past 12 months, by demographics, July 2012
                                                                          • Figure 149: Most popular prescription drugs products bought most often in the past 12 months, by demographics, July 2012
                                                                          • Figure 150: Next most popular prescription drugs products bought most often in the past 12 months, by demographics, July 2012
                                                                      • Appendix – Top Three Factors to Consider When Shopping at Bricks-and-Mortar Pharmacies

                                                                          • Figure 151: Top three factors to consider when shopping at bricks-and-mortar pharmacies, July 2012
                                                                          • Figure 152: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 1), by demographics, July 2012
                                                                          • Figure 153: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 1), by demographics, July 2012
                                                                          • Figure 154: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 2), by demographics, July 2012
                                                                          • Figure 155: Top three factors to consider when shopping at bricks-and-mortar pharmacies, by demographics, July 2012
                                                                          • Figure 156: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 2), by demographics, July 2012
                                                                          • Figure 157: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 3), by demographics, July 2012
                                                                          • Figure 158: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 3), by demographics, July 2012
                                                                          • Figure 159: Top three factors to consider when shopping at bricks-and-mortar pharmacies (rank 3), by demographics, July 2012
                                                                      • Appendix – Top Three Factors to Consider When Shopping at Online Pharmacies

                                                                          • Figure 160: Top three factors to consider when shopping at online pharmacies, July 2012
                                                                          • Figure 161: Top three factors to consider when shopping at online pharmacies (rank 1), by demographics, July 2012
                                                                          • Figure 162: Top three factors to consider when shopping at online pharmacies (rank 2), by demographics, July 2012
                                                                          • Figure 163: Top three factors to consider when shopping at online pharmacies (rank 2), by demographics, July 2012
                                                                          • Figure 164: Top three factors to consider when shopping at online pharmacies (rank 3), by demographics, July 2012
                                                                          • Figure 165: Top three factors to consider when shopping at online pharmacies (rank 3), by demographics, July 2012
                                                                      • Appendix – Attitudes Relating to Trust in Pharmacies

                                                                          • Figure 166: Attitudes relating to trust in pharmacies, July 2012
                                                                          • Figure 167: Most popular attitudes relating to trust in pharmacies, by demographics, July 2012
                                                                          • Figure 168: Next most popular attitudes relating to trust in pharmacies, by demographics, July 2012
                                                                      • Appendix – Practices When Having a Minor Ailment

                                                                          • Figure 169: Practices when having a minor ailment, July 2012
                                                                          • Figure 170: Most popular practices when having a minor ailment, by demographics, July 2012
                                                                          • Figure 171: Next most popular practices when having a minor ailment, by demographics, July 2012
                                                                      • Appendix – Attitudes Towards Pharmacies

                                                                          • Figure 172: Attitudes towards pharmacies, July 2012
                                                                          • Figure 173: Agreement with the statements ‘I always check the product sell-by date to ensure the product is in-date’ and ‘I prefer to buy products I have been recommended by friends or family members ‘, by demographics, July 2012
                                                                          • Figure 174: Agreement with the statements ‘I treat the local pharmacy as a convenience store’ and ‘I prefer to shop at pharmacies that have the best products, not just the widest range of products ‘, by demographics, July 2012
                                                                          • Figure 175: Agreement with the statements ‘I always check the product certification sticker to check it is not fake’ and ‘I prefer to buy branded pharmacy products’, by demographics, July 2012
                                                                          • Figure 176: Agreement with the statements ‘I prefer to buy products with the medical advice and assistance of pharmacy staff’ and ‘I prefer the layout of chain pharmacies’, by demographics, July 2012
                                                                          • Figure 177: Agreement with the statements ‘I always check the product sell-by date to ensure the product is in-date’ and ‘I prefer to buy products I have been recommended by friends or family members ‘, by demographics, July 2012
                                                                          • Figure 178: Agreement with the statements ‘I always check the product sell-by date to ensure the product is in-date’ and ‘I prefer to buy products I have been recommended by friends or family members ‘, by demographics, July 2012
                                                                          • Figure 179: Agreement with the statements ‘I always check the product sell-by date to ensure the product is in-date’ and ‘I prefer to buy products I have been recommended by friends or family members ‘, by demographics, July 2012
                                                                          • Figure 180: Most popular attitudes towards pharmacies (Any agree), by demographics, July 2012
                                                                          • Figure 181: Next most popular attitudes towards pharmacies (any agree), by demographics, July 2012
                                                                          • Figure 182: Other attitudes towards pharmacies (any agree), by demographics, July 2012

                                                                      Companies Covered

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                                                                      Pharmacy Retail - China - September 2012

                                                                      £3,195.84 (Excl.Tax)