Return / Refunds Policy
Due to the nature of the information being sold, we unfortunately cannot accept returns of products once they have been delivered or downloaded. .Please be sure to read all available information about a report before you place your order.Refunds will only be issued in the most exceptional circumstances and at the discretion of the management, If you have any questions about a report's coverage or relevance, simply contact us for expert assistance from a Research Specialist.
Ordering and Delivery
How do I place an order?
Browse the reports and then click the Add to Cart button to begin the ordering process. The Shopping Cart will hold this product and any other choices until you decide to proceed to checkout. You can access your Shopping Cart from the cart link to the right of the Welcome message and your name on the overhead part of any page. Once you've completed your choices here, click the Complete Order button.
What types of payment are accepted?
For online orders we accept Visa, MasterCard, JCB card, Solo and Maestro card. Arrangements for payment by check, wire transfer or invoice can be made by contacting customer service:
Contact Mintel Helpdesk
|London||:||+44 (0)20 7778 7155|
|Chicago||:||+1 (312) 932 0400|
|Sydney||:||+61 (0)2 9006 1062|
|Tokyo||:||+81 (0)3 6228 6591|
|Shanghai||:||+86 (21) 63866609|
How long does delivery take?
Items purchased for online delivery are normally available as soon as your order is processed.
Note for first-time buyers: For your security, please note you may be contacted within one business day to verify your information prior to delivery of your first purchase. If you make your first purchase over a weekend or holiday, you may be contacted the following business day.
Privacy and Security
What information is collected about me?
How is my privacy protected?
What are cookies and how are they used?
A "cookie" is a passive piece of information stored on your computer's hard drive. It automatically informs Mintel.com of site-specific information, such as your username and what information products you've bought from our site in the past. Setting your browser to accept cookies will streamline your use of Mintel.com, so that you don't have to log-in each time you visit our web site.