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The Drug Store Shopper - US - January 2012

Retail sales at drug stores grew by 3.6% in 2011, reaching $230 billion, and are expected to increase by a further 5% in 2012. Growth is driven by the aging population, rising levels of obesity and obesity-related illnesses and conditions such as diabetes and heart disease. As these groups seek treatment for their conditions, they turn to drug stores for health-related needs. Additionally, rising costs of health care are causing many to limit or avoid visits to their doctors, rather preferring self-diagnosis or assistance from a pharmacist or in-store clinic when seeking medical advice and treatment. Though competition exists from other channels, Walgreens and CVS remain the leaders among drug stores visited in general, as well as the top two destinations for prescription refills. Online retailing is slower to take off in this space, but it is expected to grow as consumers continue to adopt mobile devices such as smartphones and tablets. This report closely examines these themes as well as a variety of other factors impacting the drug store shopper.

Some of the key issues covered in this report include:

  • How the growing aging population will drive drug store visits
  • How levels of obesity and diabetes are on the rise and will result in more adults seeking care and treatment
  • How rising health care costs cause people to self-diagnose and self-medicate
  • The impact of other retail channels for health and wellness needs
  • Total retail sales at drug stores in the U.S.
  • Segment performance across key CPG segments sold through drug stores
  • The impact of and interest in retail health clinics
  • Social media presence and other marketing activity among leading drug store retailers
  • Reasons for not shopping at drug stores
  • Type and frequency of items purchased at drug stores
  • Shopping behavior at online drug stores
  • Retailers shopped for prescriptions and shopping behavior around prescriptions
  • Attitudes toward drug store shopping
  • Attitudes toward health clinics and treatment received at clinics
  • How race and Hispanic origin impact shopping behavior and attitudes toward drug store shopping

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Table of contents

  1. Scope and Themes

    • What you need to know
      • Definition
        • Data sources
          • Sales data
            • Consumer survey data
              • Advertising creative
                • Abbreviations and terms
                  • Abbreviations
                    • Terms
                    • Executive Summary

                        • The market
                          • Figure 1: Fan chart forecast of total U.S. drug store sales and expected forecast, with best and worst cases, 2006-16
                        • Market factors
                          • The aging population drives drug store visits
                            • Figure 2: Population, by age, 2006-16
                          • Levels of obesity and diabetes on the rise
                            • Figure 3: Age-adjusted prevalence of being overweight, obese, or extremely obese, among adults aged 20 or older, 1988-2006
                          • Rising healthcare costs cause people to self-diagnose, self-medicate
                            • Retailer overview
                              • Other retail channels compete for health and wellness needs
                                • The consumer
                                  • Physical stores preferred, Walgreens most visited drug store
                                    • Figure 4: Drug store retailers shopped (physical store), October 2011
                                  • Drug store needs bought from other retailers limits visits to drug stores
                                    • Figure 5: Reasons for not shopping at drug stores, October 2011
                                  • Most shoppers prefer to leave the store or browse and shop while they wait for prescriptions
                                    • Figure 6: Prescription refills at drug stores – shopping behavior, October 2011
                                  • Price most important factor among drug store shoppers, convenience also a priority
                                    • Figure 7: Attitudes toward drug stores, October 2011
                                • Insights and Opportunities

                                  • Offering faster home delivery can appeal to busy, incapacitated shoppers
                                    • Support local business to drive affinity
                                      • Help combat obesity through initiatives and incentives
                                        • Expand photo and gift offerings
                                          • Offer savings on prescriptions, healthcare
                                          • Inspire Insights

                                              • Inspire Trend: Experience is All
                                                • Inspire Trend: Creature Comforts
                                                • Market Drivers

                                                  • Key points
                                                    • The aging population drives drug store visits
                                                      • Figure 8: Population, by age, 2006-16
                                                    • Levels of obesity and diabetes on the rise
                                                      • Figure 9: Age-adjusted prevalence of being overweight, obese, or extremely obese, among adults aged 20 or older, 1988-2006
                                                    • Rising healthcare costs cause people to self-diagnose, self-medicate
                                                      • Other retail channels visited for health and wellness needs
                                                      • Market Size and Forecast

                                                        • Key points
                                                          • Positive outlook for drug store industry
                                                            • Figure 10: Total U.S. drug store sales and forecast, at current prices, 2006-16
                                                            • Figure 11: Total U.S. drug store sales and forecast, at inflation-adjusted prices, 2006-16
                                                          • Fan chart forecast
                                                              • Figure 12: Fan chart forecast of total U.S. drug store sales and expected forecast, with best and worst cases, 2006-16
                                                          • Competitive Context

                                                            • Competition heats up from other retail channels
                                                              • Mass merchandisers and warehouse clubs
                                                                • Traditional grocery
                                                                  • Online and mail order
                                                                  • Segment Overview

                                                                    • Drug stores invest in private label
                                                                        • Figure 13: Drug store sales and forecast, by key segments, 2006-16
                                                                        • Figure 14: Share of drug store sales and forecast, by key segments, 2006-16
                                                                        • Figure 15: Drug store private label sales and share, by key segments, 2010 and 2011
                                                                    • Segment Performance—HBC

                                                                      • Key points
                                                                        • HBC segment sees strong growth, favorable outlook
                                                                          • Figure 16: Drug store sales and forecast of HBC products, 2006-16
                                                                        • Drug store retailers offer considerable amount of private label HBC items
                                                                          • Figure 17: Drug store sales of HBC products, total vs. private label, 2006-11
                                                                          • Figure 18: CVS pharmacy daily moisture lotion for sensitive skin, 2011
                                                                          • Figure 19: CVS pharmacy homeopathic cold relief lozenges, 2012
                                                                          • Figure 20: Rite Aid pure spring bath and shower gel, 2011
                                                                          • Figure 21: Rite Aid pharmacy nighttime sleep aid, 2011
                                                                      • Segment Performance—General

                                                                        • Key points
                                                                          • General segment sales will rebound
                                                                            • Figure 22: Drug store sales and forecast of general products, 2006-16
                                                                          • Private label share has increased in the general segment
                                                                            • Figure 23: Drug store sales of general products, total vs. private label, 2006-11
                                                                            • Figure 24: CVS private label just the basics baby diapers, 2011
                                                                            • Figure 25: CVS private label just the basics paper plates, 2011
                                                                        • Segment Performance—Refrigerated

                                                                          • Key points
                                                                              • Figure 26: Drug store sales and forecast of dairy products, 2006-16
                                                                            • Private label share in drug store refrigerated segment sales dwindles
                                                                              • Figure 27: Drug store sales of refrigerated products, total vs. private label, 2006-11
                                                                              • Figure 28: Walgreens private label “Nice” sweet cream butter, 2011
                                                                          • Segment Performance—Frozen

                                                                            • Key points
                                                                              • Frozen segment sales lag behind other sectors at drug stores
                                                                                • Figure 29: Drug store sales and forecast of frozen products, 2006-16
                                                                              • Expansion of private label brands into frozen will drive growth
                                                                                • Figure 30: Drug store sales of frozen products, total vs. private label, 2006-11
                                                                                • Figure 31: Duane Reade’s “good & delish” lemon sorbet, 2012
                                                                            • Retailer Overview

                                                                                • Walgreens
                                                                                  • Duane Reade
                                                                                    • CVS Caremark
                                                                                      • Rite Aid
                                                                                        • Drugstore.com
                                                                                          • Target
                                                                                            • Walmart
                                                                                              • Supervalu (Osco/Sav-on)
                                                                                                • Other regional drug stores
                                                                                                  • Bartell Drugs
                                                                                                    • Kerr Drugs
                                                                                                      • Navarro Discount Pharmacy (Hispanic owned)
                                                                                                        • Discount Drug Mart
                                                                                                        • Marketing Strategies

                                                                                                          • Key points
                                                                                                            • In-store merchandising and displays
                                                                                                              • TV advertising
                                                                                                                • CVS
                                                                                                                  • Figure 32: CVS TV ad “I’m Laura and this is my CVS,” may 2011
                                                                                                                • Kroger
                                                                                                                  • Figure 33: Kroger TV ad “pet meds, prescriptions,” March 2011
                                                                                                                • Rite Aid
                                                                                                                  • Figure 34: Rite Aid TV ad “Prescription delivery,” February 2011
                                                                                                                • Target
                                                                                                                  • Figure 35: Target TV ad “Throat untickler,” September 2011
                                                                                                                • Walmart
                                                                                                                  • Figure 36: Walmart TV ad “Cheap Co-pay,” August 2011
                                                                                                                • Walgreens
                                                                                                                  • Figure 37: Walgreens TV ad “Staying on top,” April 2011
                                                                                                                • Online and mobile initiatives
                                                                                                                  • Social media presence
                                                                                                                    • Figure 38: Profiled companies retail stores and social media reach, Dec. 13, 2011
                                                                                                                • Innovations and Innovators

                                                                                                                  • Rethinking the traditional drug store
                                                                                                                    • A new “Look” for Walgreens
                                                                                                                      • Rite Aid’s virtual health clinics
                                                                                                                      • Drug Store Retailers Shopped

                                                                                                                        • Key points
                                                                                                                          • Physical stores preferred over online drug stores, Walgreens most visited
                                                                                                                            • Figure 39: Drug store retailers shopped (in-store vs. online), October 2011
                                                                                                                          • Women more likely than men to shop at Walgreens, CVS
                                                                                                                            • Figure 40: Drug store retailers shopped (physical store), by gender, October 2011
                                                                                                                          • Younger shoppers least likely to shop at drug stores
                                                                                                                            • Figure 41: Drug store retailers shopped (physical store), by age, October 2011
                                                                                                                          • Shoppers with highest household incomes shop at top two chains
                                                                                                                            • Figure 42: Drug store retailers shopped (physical store), by household income, October 2011
                                                                                                                          • Shoppers with children likely to shop at Walgreens, CVS
                                                                                                                            • Figure 43: Drug store retailers shopped (physical store), by presence of children in household, October 2011
                                                                                                                        • Reasons For Not Shopping at Drug Stores

                                                                                                                          • Key points
                                                                                                                            • Consumers buy drug store needs at other retailers, avoid shopping at drug stores
                                                                                                                              • Figure 44: Reasons for not shopping at drug stores, by gender, October 2011
                                                                                                                            • Younger shoppers more likely to visit drug stores only when filling prescriptions
                                                                                                                              • Figure 45: Reasons for not shopping at drug stores, by age, October 2011
                                                                                                                            • Little differences in reasons for not shopping at drug stores across household income groups
                                                                                                                              • Figure 46: Reasons for not shopping at drug stores, by household income, October 2011
                                                                                                                          • Type and Frequency of Items Purchased at Drug Stores

                                                                                                                            • Key point
                                                                                                                              • Prescription medication most likely to be purchased every time shoppers visit drug stores
                                                                                                                                • Figure 47: Frequency of purchasing select products at drug stores, October 2011
                                                                                                                            • Online Drug Store Shopping

                                                                                                                              • Key points
                                                                                                                                • Men more likely than women to purchase a variety of drug store items online
                                                                                                                                  • Figure 48: Items purchased at online drug store in last 12 months, by gender, October 2011
                                                                                                                                • Items purchased online varies with age
                                                                                                                                  • Figure 49: Items purchased at online drug store in last 12 months, by age, October 2011
                                                                                                                                • Household income plays little role in online shopping
                                                                                                                                  • Figure 50: Items purchased at online drug store in last 12 months, by household income, October 2011
                                                                                                                              • Retailers Shopped for Prescriptions

                                                                                                                                • Key points
                                                                                                                                  • Walgreens is most common destination for prescription refills, CVS not far behind
                                                                                                                                    • Figure 51: Retailers visited for prescription refills in last 12 months (online vs. in-store), October 2011
                                                                                                                                  • Walgreens leads, CVS and big box stores compete
                                                                                                                                    • Figure 52: Retailers visited for prescription refills in last 12 months (in-store), by gender, October 2011
                                                                                                                                  • Younger shoppers more likely to fill prescriptions at Walmart, Target
                                                                                                                                    • Figure 53: Retailers visited for prescription refills in last 12 months (in-store), by age, October 2011
                                                                                                                                  • Lower household income shoppers prefer Walgreens, Walmart
                                                                                                                                    • Figure 54: Retailers visited for prescription refills in past 12 months (in-store), by household income, October 2011
                                                                                                                                • Prescription Shopping Behavior

                                                                                                                                  • Key points
                                                                                                                                    • Women more likely than men to browse, shop while waiting for prescriptions
                                                                                                                                      • Figure 55: Shopping behavior when refilling prescriptions, by gender, October 2011
                                                                                                                                    • Younger shoppers less likely to shop for other items while they wait for prescriptions
                                                                                                                                      • Figure 56: Shopping behavior when refilling prescriptions, by age, October 2011
                                                                                                                                    • Little differences in behavior across household-income groups
                                                                                                                                      • Figure 57: Shopping behavior when refilling prescriptions, by household income, October 2011
                                                                                                                                  • Attitudes Toward Drug Store Shopping

                                                                                                                                    • Key points
                                                                                                                                      • Price sensitivity among drug store shoppers
                                                                                                                                        • Figure 58: Attitudes toward drug stores, October 2011
                                                                                                                                      • Women more discerning shoppers compared to men
                                                                                                                                        • Figure 59: Attitudes toward drug stores, by gender, October 2011
                                                                                                                                      • Older consumers partial to particular drug store retailers
                                                                                                                                        • Figure 60: Attitudes toward drug stores, by age, October 2011
                                                                                                                                      • Consumers with lower household incomes aim to stretch their dollars at drug stores
                                                                                                                                        • Figure 61: Attitudes toward drug stores, by household income, October 2011
                                                                                                                                    • Visits to Retail Health Clinics

                                                                                                                                      • Key points
                                                                                                                                        • Most don’t use retail health clinics, among those visited Walgreens, CVS are tops
                                                                                                                                          • Figure 62: Visits to retail clinics (for self or others), October 2011
                                                                                                                                        • Men more likely than women to visit retail health clinics
                                                                                                                                          • Figure 63: Visits to retail clinics for self, by gender, October 2011
                                                                                                                                        • Younger shoppers more likely to visit retail health clinics
                                                                                                                                          • Figure 64: Visits to retail clinics for self, by age, October 2011
                                                                                                                                        • Few differences in clinic visits among household income groups
                                                                                                                                          • Figure 65: Visits to retail clinics for self, by household income, October 2011
                                                                                                                                      • Attitudes toward Retail Health Clinics

                                                                                                                                        • Key points
                                                                                                                                          • Immunizations primary reason for visiting retail health clinics
                                                                                                                                            • Figure 66: Reasons for visiting a retail health clinic, by gender, October 2011
                                                                                                                                          • Younger shoppers more likely to visit retail health clinics for a variety of reasons
                                                                                                                                            • Figure 67: Reasons for visiting a retail health clinic, by age, October 2011
                                                                                                                                          • Consumers with low household incomes visit clinics due to lack of health insurance
                                                                                                                                            • Figure 68: Reasons for visiting a retail health clinic, by household income, October 2011
                                                                                                                                        • Attitudes toward Treatment at Retail Health Clinics

                                                                                                                                          • Key points
                                                                                                                                            • Half of visitors to retail clinics received treatment in timely manner
                                                                                                                                              • Figure 69: Success of treatment at a retail health clinic, by gender, October 2011
                                                                                                                                            • Older consumers most satisfied with efficiency, treatment at retail clinics
                                                                                                                                              • Figure 70: Success of treatment at a retail health clinic, by age, October 2011
                                                                                                                                            • Lower-income households least satisfied with health clinics
                                                                                                                                              • Figure 71: Success of treatment at a retail health clinic, by household income, October 2011
                                                                                                                                            • High incidence of repeat visits among consumers
                                                                                                                                              • Figure 72: Likelihood of repeat visit to a drug store retail health clinic, October 2011
                                                                                                                                            • Men likely to accompany spouses, women likely to accompany children to retail health clinics
                                                                                                                                              • Figure 73: Who received treatment at retail health clinic, by gender, October 2011
                                                                                                                                            • Grown children accompany older parents to health clinics
                                                                                                                                              • Figure 74: Who received treatment at retail health clinic, by age, October 2011
                                                                                                                                            • Highest earners likely to visit health clinics for spouse/partner’s treatment
                                                                                                                                              • Figure 75: Who received treatment at retail health clinic, by household income, October 2011
                                                                                                                                            • Nonusers likely to recommend health clinics to friends and family
                                                                                                                                              • Figure 76: Likelihood of recommending a health clinic to friend or family member, October 2011
                                                                                                                                          • Impact of Race and Hispanic Origin

                                                                                                                                            • Key points
                                                                                                                                              • Hispanics, blacks most likely to shop at Walgreens
                                                                                                                                                • Figure 77: Drug store retailers shopped (physical store), by race/Hispanic origin, October 2011
                                                                                                                                              • Hispanics likely to purchase vitamins/supplements, OTC online
                                                                                                                                                • Figure 78: Items purchased at online drug store in last 12 months, by race/Hispanic origin, October 2011
                                                                                                                                              • Hispanics prefer Walgreens for prescriptions
                                                                                                                                                • Figure 79: Retailers visited for prescription refills in last 12 months (In-store), by race/Hispanic origin, October 2011
                                                                                                                                              • Across all race/ethnic groups consumers don’t like to wait for prescriptions
                                                                                                                                                • Figure 80: Prescription refills at drug stores—shopping behavior, by race/Hispanic origin, October 2011
                                                                                                                                              • Price, convenience most important when shopping at drug stores
                                                                                                                                                • Figure 81: Attitudes toward drug stores, by race/Hispanic origin, October 2011
                                                                                                                                              • Hispanics prefer Walgreens, Asian/Pacific Islanders choose CVS among health clinics
                                                                                                                                                • Figure 82: Visits to retail clinics for self, by race/Hispanic origin, October 2011
                                                                                                                                              • Blacks choose clinics for convenience, affordability
                                                                                                                                                • Figure 83: Reasons for visiting a retail health clinic, by race/Hispanic origin, October 2011
                                                                                                                                              • Blacks least satisfied with treatment at health clinics
                                                                                                                                                • Figure 84: Treatment at a retail health clinic, by race/Hispanic origin, October 2011
                                                                                                                                              • Two thirds of consumers are likely to repeat visits to retail clinics, whites most likely
                                                                                                                                                • Figure 85: Likelihood of repeat visit, by race/Hispanic origin, October 2011
                                                                                                                                              • Hispanics likely to accompany older family member to health clinics
                                                                                                                                                • Figure 86: Who received treatment at retail health clinic, by race/Hispanic origin, October 2011
                                                                                                                                              • All groups likely to recommend clinic
                                                                                                                                                • Figure 87: Likelihood of repeat visit, by race/Hispanic origin, October 2011
                                                                                                                                            • Custom Consumer Tables—Boomers vs. non-Boomers

                                                                                                                                              • Boomers slightly more likely to visit Walgreens, non-Boomers more likely to avoid drug stores
                                                                                                                                                • Figure 88: Drug store retailers shopped (physical store), by boomers/non-boomers, October 2011
                                                                                                                                              • Non-Boomers more likely to purchase most categories online
                                                                                                                                                • Figure 89: Items purchased at online drug store in last 12 months, by boomers/non-boomers, October 2011
                                                                                                                                              • Non-Boomers shopping at a variety of retailers for prescriptions
                                                                                                                                                • Figure 90: Retailers visited for prescription refills in past 12 months (In-store), by boomers/non-boomers, October 2011
                                                                                                                                              • Boomers and non-Boomers prefer to drop off prescriptions, return later for pickup
                                                                                                                                                • Figure 91: Prescription refills at drug stores—shopping behavior, by boomers/non-boomers, October 2011
                                                                                                                                              • Price, convenience important to Boomers and non-Boomers
                                                                                                                                                • Figure 92: Attitudes toward drug stores, by boomers/non-boomers, October 2011
                                                                                                                                              • Non-Boomers more likely than Boomers to visit retail health clinics
                                                                                                                                                • Figure 93: Visits to retail clinics for self, by boomers/non-boomers, October 2011
                                                                                                                                              • Regardless of generation, consumers visit clinics primarily for immunizations
                                                                                                                                                • Figure 94: Reasons for visiting a retail health clinic, by boomers/non-boomers, October 2011
                                                                                                                                              • Both groups mostly remedied by treatment at retail clinics
                                                                                                                                                • Figure 95: Treatment at a retail health clinic, by boomers/non-boomers, October 2011
                                                                                                                                            • Appendix: Other Useful Consumer Tables

                                                                                                                                                • Drug store retailers shopped
                                                                                                                                                  • Figure 96: Drug store retailers shopped (physical store), by gender and age, October 2011
                                                                                                                                                  • Figure 97: Drug store retailers shopped (physical store), by gender and household income, October 2011
                                                                                                                                                  • Figure 98: Drug store retailers shopped (physical store), by marital/relationship status, October 2011
                                                                                                                                                  • Figure 99: Drug store retailers shopped (physical store), by household size, October 2011
                                                                                                                                                  • Figure 100: Drug store retailers shopped (physical store), by education, October 2011
                                                                                                                                                  • Figure 101: Drug store retailers shopped (physical store), by employment, October 2011
                                                                                                                                                • Reasons for not shopping at drug stores
                                                                                                                                                  • Figure 102: Reasons for not shopping at drug stores, by marital status, October 2011
                                                                                                                                                  • Figure 103: Reasons for not shopping at drug stores, by household size, October 2011
                                                                                                                                                  • Figure 104: Reasons for not shopping at drug stores, by employment, October 2011
                                                                                                                                                • Online drug store shopping
                                                                                                                                                  • Figure 105: Items purchased at online drug store in past 12 months, by gender and age, October 2011
                                                                                                                                                  • Figure 106: Items purchased at online drug store in last 12 months, by gender and household income, October 2011
                                                                                                                                                  • Figure 107: Items purchased at online drug store in last 12 months, by household size, October 2011
                                                                                                                                                  • Figure 108: Items purchased at online drug store in last 12 months, by presence of children in household, October 2011
                                                                                                                                                • Retailers shopped for prescriptions
                                                                                                                                                  • Figure 109: Retailers visited for prescription refills in past 12 months (in-store), by gender and age, October 2011
                                                                                                                                                  • Figure 110: Retailers visited for prescription refills in last 12 months (in-store), by gender and household income, October 2011
                                                                                                                                                  • Figure 111: Retailers visited for prescription refills in past 12 months (in-store), by presence of children in household, October 2011
                                                                                                                                                  • Figure 112: Retailers visited for prescription refills in last 12 months (in-store), by region, October 2011
                                                                                                                                                • Prescription shopping behavior
                                                                                                                                                  • Figure 113: Prescription refills at drug stores—shopping behavior, by gender and age, October 2011
                                                                                                                                                  • Figure 114: Prescription refills at drug stores—shopping behavior, by gender and household income, October 2011
                                                                                                                                                  • Figure 115: Prescription refills at drug stores—shopping behavior, by presence of children in household, October 2011
                                                                                                                                                • Attitudes toward drug store shopping
                                                                                                                                                  • Figure 116: Attitudes toward drug stores, by gender and age, October 2011
                                                                                                                                                  • Figure 117: Attitudes toward drug stores, by gender and household income, October 2011
                                                                                                                                                  • Figure 118: Attitudes toward drug stores, by presence of children in household, October 2011
                                                                                                                                                • Visits to retail health clinics
                                                                                                                                                  • Figure 119: Visits to retail clinics for self, by gender and age, October 2011
                                                                                                                                                  • Figure 120: Visits to retail clinics for self, by gender and household income, October 2011
                                                                                                                                                  • Figure 121: Visits to retail clinics for self, by marital/relationship status, October 2011
                                                                                                                                                  • Figure 122: Visits to retail clinics for self, by presence of children in household, October 2011
                                                                                                                                                • Attitudes toward retail health clinics
                                                                                                                                                  • Figure 123: Reasons for visiting a retail health clinic, by gender and age, October 2011
                                                                                                                                                  • Figure 124: Reasons for visiting a retail health clinic, by gender and household income, October 2011
                                                                                                                                                  • Figure 125: Reasons for visiting a retail health clinic, by household size, October 2011
                                                                                                                                                • Attitudes toward treatment at retail health clinics
                                                                                                                                                  • Figure 126: Treatment at a retail health clinic, by marital status, October 2011
                                                                                                                                                  • Figure 127: Treatment at a retail health clinic, by presence of children in household, October 2011
                                                                                                                                              • Appendix: Trade Associations

                                                                                                                                                Companies Covered

                                                                                                                                                • Albertsons Inc.
                                                                                                                                                • American Medical Association (AMA)
                                                                                                                                                • American Pharmacists Association (APhA)
                                                                                                                                                • Chain Drug Marketing Association
                                                                                                                                                • Coca-Cola Company (The) (USA)
                                                                                                                                                • Consumer Healthcare Products Association (CHPA)
                                                                                                                                                • CVS Caremark Corporation
                                                                                                                                                • Duane Reade, Inc
                                                                                                                                                • Food and Drug Administration
                                                                                                                                                • Giant Eagle
                                                                                                                                                • L'Oréal SA
                                                                                                                                                • National Retail Federation (NRF)
                                                                                                                                                • Private Label Manufacturers Association (PLMA)
                                                                                                                                                • Rite Aid Corporation
                                                                                                                                                • Safeway Inc
                                                                                                                                                • Supervalu Inc
                                                                                                                                                • Target Corporation
                                                                                                                                                • The Kroger Co.
                                                                                                                                                • U.S. Bureau of Labor Statistics
                                                                                                                                                • Walgreen Co
                                                                                                                                                • Walmart Stores (USA)
                                                                                                                                                • World Health Organization

                                                                                                                                                The Drug Store Shopper - US - January 2012

                                                                                                                                                £2,684.63 (Excl.Tax)