Vehicle Recovery - UK - September 2015
“The market for vehicle recovery services is showing evidence that it has finally shrugged off the difficulties from the recent economic slowdown. Confidence is returning to both operators and consumers with this offering the potential for the sector to see a rejuvenation in the way that it delivers its services.”
– Neil Mason, Head of Retail Research
This report looks at the following areas:
- How can companies increase profitability in a price-driven market?
- What is the future of marketing?
- How does the market attract the 15% who currently don’t hold vehicle recovery insurance?
The vehicle recovery services market has recently seen growth both in its value and in the number of members holding policies. Various reasons are behind this strong growth with the recovery of the UK economy and the buoyant car market, especially for new cars, both notable.
Internally the market is dominated by the purchase of regular policies. These account for over four fifths of the market in 2014. Ad hoc policies account for the remainder of sales. Price competition is a major factor within the market and is evident at all levels but especially in the entry-level fix at roadside sector.
The market is dominated by three large companies (AA, RAC and Green Flag). All three are established in the sector and offer a range of services. Smaller rivals are numerous and include motor clubs and companies offering vehicle recovery services alongside financial products as well as retailers and car manufacturers. Mintel’s consumer research suggests they are currently gaining share.
Our research shows that 85% of vehicle owners have vehicle recovery insurance with peace of mind the main reason given by those with insurance for taking out a policy. Ability to fix a vehicle at the roadside is overall the most important factor overall when it comes to the purchase of insurance followed by competitive prices and speed of response.
Despite such a high level of ownership of vehicle recovery insurance, actually calling upon assistance is relatively low. Some 44% with policies say they have never needed the most basic assistance, namely fix at the roadside.
This report covers vehicle breakdown recovery services available to private car owners, whether on a direct or indirect basis, as is common in the marketplace. The value of the vehicle recovery services market is made up of fees from memberships, paid either directly or indirectly, as well as revenue from the ad hoc sector. Membership fees comprise any premiums paid to ensure that a vehicle or person is insured in the event of a breakdown. Fees can be paid either direct by the consumer to the recovery company or indirectly through an intermediary who will offer insurance to the consumer often as part of a bundle of services. The value of the ad hoc sector is revenue from motorists who are not members of an organisation and therefore use the services of a recovery operator – normally an independent – on an informal or ad hoc basis.
Take a look inside a sample report
Mintel’s consumer reports deliver insight and expert analysis into key consumer trends and behaviour in your marketplace, in addition to an overview of the market data and key brands. Mintel’s consumer reports provide you with easily digestible information to guide your future innovation and move your business forward.Download now
What you get
This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.
Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.
Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.
Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.
Market reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.
* This is a sample representation of the report layout and does not reflect the research included in this report.
Why buy from us?
Our reports will provide you with market data, consumer research and competitive intelligence to succeed in your market.
Buy now and you'll have instant access to the information you need to make the right decisions.
Find out what's next in the markets that matter to you: where opportunities lie and what challenges you will face.
A business Superbrand, Mintel is a source you can trust. We have been defining and refining the Market Intelligence mix since 1972.