Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept and close

Description

Description

“E-commerce is a strongly established market in the UK compared with other European countries. The B2B market has long been much larger than the B2C sector largely as a result of the inclusion of EDI as well as websites. The experience of Millennials in the B2C market is now impacting expectations in the B2B website sector.”

– Terry Leggett, Senior Analyst

This Report looks at the following areas:

  • Marketplace or website?
  • To market or sell on the internet?

What's included

What's included

Table of contents

Table of contents

  1. Overview

    • What you need to know
      • Covered in this Report
      • Executive Summary

          • The market
            • Strong growth
              • Figure 1: Total development of e-commerce sales, 2015-19
            • The B2B activity
              • Figure 2: B2B e-commerce sales, 2015-19, by channel
            • Wholesale and manufacturing leading the market
              • Figure 3: Segmentation of e-commerce sales, 2019, by sector
              • Figure 4: Segmentation of B2B e-commerce sales, 2019, by sector
            • The importance of e-commerce
              • Figure 5: Proportional importance of e-commerce, 2018, by sector
            • The major drivers
              • Strong prospects
                • Figure 6: Forecast development of B2C and B2B e-commerce, 2020-24
                • Figure 7: Forecast segmentation of the B2B e-commerce market, 2020-24
              • Companies and brands
                • The role of marketplaces
                  • The remainder of the sector
                    • Figure 7: Proportion of companies making e-commerce sales, by channel, 2009-18
                  • What we think
                  • Issues and Insights

                    • Marketplace or website?
                      • The facts
                        • The implications
                          • Figure 8: Proportion of companies gaining orders for goods or services via a website or app, 2018, by size of company
                        • To market or sell on the internet?
                          • The facts
                            • The implications
                              • Figure 9: Proportion of UK businesses with marketing and e-commerce websites, 2018
                              • Figure 10: Sector penetration of small businesses, by sector, 2019
                          • The Market – What You Need to Know

                            • 16% growth
                              • The B2B activity
                                • Market penetration
                                  • Routes to market
                                  • Market Size

                                    • Strong e-commerce growth
                                      • Figure 11: Total development of e-commerce sales, 2015-19
                                    • Website sales driving growth
                                      • Figure 12: E-commerce sales 2015-19, by channel
                                    • The B2B activity
                                      • Figure 13: B2B e-commerce sales, 2015-19, by channel
                                  • Market Segmentation

                                    • B2B much larger than B2C
                                      • Figure 14: Segmentation of e-commerce activity, 2019, by end use market (£ billion)
                                    • The role of EDI
                                      • Figure 15: Segmentation of the B2B e-commerce market, 2019, by channel (£ billion)
                                    • Business sector segmentation
                                      • Figure 16: Segmentation of e-commerce sales, 2019, by sector
                                      • Figure 17: Segmentation of B2B e-commerce sales, 2019, by sector
                                      • Figure 18: Proportional importance of e-commerce, 2018, by sector
                                  • Segmentation: Manufacturing

                                    • Continued steady growth
                                      • Figure 19: Development of manufacturing e-commerce sales, 2015-19
                                    • EDI is the favoured route
                                      • Figure 20: Segmentation of e-commerce sales in the manufacturing sector, 2015-19, by channel
                                    • The dominant role of B2B
                                      • Figure 21: Segmentation of e-commerce sales in the manufacturing sector, 2015-19, by end use market
                                    • The mismatch in importance
                                      • Figure 22: Proportion of Turnover and proportion of companies active in E-commerce in the manufacturing sector, 2018
                                  • Segmentation: Utilities

                                    • Erratic e-commerce development
                                      • Figure 23: Development of utilities e-commerce sales, 2015-19
                                    • The importance of e-commerce
                                      • A major website sales market
                                        • Figure 24: Segmentation of e-commerce sales in the utilities sector, 2015-19, by channel
                                      • B2C more important than B2B
                                        • Figure 25: Segmentation of e-commerce sales in the utilities sector, 2015-19, by end use market
                                    • Segmentation: Construction

                                      • A modest user of e-commerce
                                        • Figure 26: Development of construction e-commerce sales, 2015-19
                                      • EDI and web sales both in growth
                                        • Figure 27: Segmentation of e-commerce sales in the construction sector, 2015-19, by channel
                                      • B2B leading the growth
                                        • Figure 28: Segmentation of e-commerce sales in the construction sector, 2015-19, by end use market
                                      • The mismatch in importance
                                        • Figure 29: Proportion of Turnover and proportion of companies active in E-commerce in the construction sector, 2018
                                    • Segmentation: Wholesale

                                      • The largest e-commerce market
                                        • Figure 30: Development of wholesale e-commerce sales, 2015-19
                                      • An equal split; website and EDI sales
                                        • Figure 31: Segmentation of e-commerce sales in the wholesale sector, 2015-19, by channel
                                      • Still predominantly a B2B market
                                        • Figure 32: Segmentation of e-commerce sales in the wholesale sector, 2015-19, by end use market
                                      • Still major potential
                                        • Figure 33: Proportion of Turnover and proportion of companies active in E-commerce in the wholesale sector, 2018
                                    • Segmentation: Retail

                                      • Strong growth continues
                                        • Figure 34: Development of retail e-commerce sales, 2015-19
                                      • Website sales dominate
                                        • Figure 35: Segmentation of e-commerce sales in the retail sector, 2015-19, by channel
                                      • Mainly, but not totally, targeting consumers
                                        • Figure 36: Segmentation of e-commerce sales in the retail sector, 2015-19, by end use market
                                      • Still further potential
                                        • Figure 37: Proportion of Turnover and proportion of companies active in E-commerce in the retail sector, 2018
                                    • Segmentation: Transport and Storage

                                      • A strongly penetrated sector
                                        • Figure 38: Development of transport and storage e-commerce sales, 2015-19
                                      • EDI slowly growing in importance
                                        • Figure 39: Segmentation of e-commerce sales in the transport and storage sector, 2015-19, by channel
                                      • B2B more important than B2C
                                        • Figure 40: Segmentation of e-commerce sales in the transport and storage sector, 2015-19, by end use market
                                    • Segmentation: Accommodation and Food Services

                                      • Growth increases in 2019
                                        • Figure 41: Development of accommodation and food services e-commerce sales, 2015-19
                                      • Strongly geared to website sales
                                        • Figure 42: Segmentation of e-commerce sales in the accommodation and food services sector, 2015-19, by channel
                                      • Growth of B2C market
                                        • Figure 43: Segmentation of e-commerce sales in the accommodation and food services sector, 2015-19, by end use market
                                      • Major differences between sectors
                                        • Figure 44: Proportion of Turnover and proportion of companies active in E-commerce in the accommodation and food services sector, 2018
                                    • Segmentation: Information and Communications

                                      • Strong growth continues
                                        • Figure 45: Development of information and communications e-commerce sales, 2015-19
                                      • Strong website sales activity
                                        • Figure 46: Segmentation of e-commerce sales in the information and communications sector, 2015-19, by channel
                                      • Strongest growth in B2C sector
                                        • Figure 47: Segmentation of e-commerce sales in the information and communications sector, 2015-19, by end use market
                                      • Still room for growth
                                        • Figure 48: Proportion of Turnover and proportion of companies active in E-commerce in the information and communications sector, 2018
                                    • Segmentation: Other Services

                                      • Slow growth
                                        • Figure 49: Development of other services e-commerce sales, 2015-19
                                      • Market led by website sales
                                        • Figure 50: Segmentation of e-commerce sales in the other services sector, 2015-19, by channel
                                      • B2C and B2B both major markets
                                        • Figure 51: Segmentation of e-commerce sales in the other services sector, 2015-19, by end use market
                                    • Market Forecast

                                      • Significant further potential
                                        • Figure 52: Forecast total e-commerce market, 2020-24
                                      • Strong growth of both B2C and B2B
                                        • Figure 53: Forecast development of B2C and B2B e-commerce, 2020-24
                                      • EDI and website sales in the B2B sector
                                        • Figure 54: Forecast segmentation of the B2B e-commerce market, 2020-24
                                    • The Impact of the Economy

                                      • UK GDP flat in Q4
                                        • Figure 55: UK GDP growth rate, 2012-19
                                      • Covid-19 affecting markets around the world in 2020
                                        • Business investment and confidence suffering from uncertainty
                                          • Figure 56: UK business investment, £ million, Q1 2015 – Q3 2019
                                          • Figure 57: UK ICT investment, £ million, Q1 2015 – Q3 2019
                                          • Figure 58: ICAEW UK National Business ConfidenceTM index, Q1 2014 – Q1 2020
                                      • Market Trends

                                        • The influence of B2C on B2B e-commerce
                                          • Environmental issues gaining importance
                                            • The voice-enabled evolution
                                              • AI and ML continued development and impact
                                                • Online marketplaces
                                                  • Speed of order fulfilment
                                                    • Immersive e-commerce
                                                    • Market Drivers

                                                      • Continued internet growth
                                                        • Figure 59: Worldwide internet usage, by region, 2000-19 (million)
                                                        • Figure 60: Proportion of UK businesses with internet access, by size of company, 2018
                                                        • Figure 61: Proportion of employees using computers and the internet for their business, by size of company, 2018
                                                        • Figure 62: Breakdown of employees with work internet access, by size of company, 2018 (million)
                                                        • Figure 63: Proportion of employees provided with a 3G portable device for accessing the internet for their business, by size of company, 2018
                                                      • Website use by companies
                                                        • Figure 64: Proportion of UK businesses with websites, by size of business, 2018
                                                        • Figure 65: Proportion of companies with various capabilities on their websites, by size of business, 2018
                                                    • Companies and Brands – What You Need to Know

                                                      • Marketplaces open the market to all
                                                        • More and more companies getting involved
                                                          • Size matters
                                                          • Industry Structure

                                                            • The role of marketplaces
                                                              • Figure 66: Sales development of world top e-commerce marketplaces, 2018 (number)
                                                            • The remainder of the industry
                                                                • Figure 67: Development of the dedicated retail sales via mail order or internet, 2015-19
                                                              • Strong potential for growth
                                                                • Figure 68: Proportion of companies making e-commerce sales, by channel, 2009-18
                                                              • E-commerce sales vary by company size
                                                                • Figure 69: Proportion of companies gaining e-commerce sales by size of company, 2017 and 2018
                                                                • Figure 70: E-commerce sales by size of company and channel, 2018
                                                            • Competitive Strategies

                                                              • Introduction
                                                                • E-commerce plus
                                                                  • Internationalisation
                                                                      • Figure 71: Geographic breakdown of Electrocomponents sales 2019 (£ million)
                                                                    • Transforming catalogue sales
                                                                      • The multi-channel approach
                                                                      • Company Profiles

                                                                        • Alibaba Group Holdings
                                                                          • Activity
                                                                            • Performance
                                                                              • Figure 72: Turnover summary of Alibaba Group Holdings, 2015-19
                                                                              • Figure 73: Revenue segmentation of Alibaba Group Holdings, 2019 (US$ million)
                                                                            • Strategy
                                                                              • Amazon
                                                                                • Activity
                                                                                  • Performance
                                                                                    • Figure 74: Financial performance of Amazon, 2014-18 ($ million)
                                                                                    • Figure 75: Net sales of Amazon in the UK, 2014-18
                                                                                  • Strategy
                                                                                    • Electrocomponents
                                                                                      • Activity
                                                                                        • Performance
                                                                                          • Figure 76: Financial performance of Electrocomponents, 2015-19 (£ Million)
                                                                                        • Strategy
                                                                                          • Office Depot International
                                                                                            • Activity
                                                                                              • Performance
                                                                                                • Figure 77: Financial performance of Office Depot International (UK), 2014-18 (£ million)
                                                                                              • Strategy
                                                                                                • Orbital Fasteners
                                                                                                  • Activity
                                                                                                    • Performance
                                                                                                      • Figure 78: Financial performance of Orbital Fasteners Holdings, 2014-18 (£ million)
                                                                                                    • Strategy
                                                                                                      • Screwfix Direct
                                                                                                        • Activity
                                                                                                          • Performance
                                                                                                            • Figure 79: Financial performance of Screwfix Direct, 2015-19 (£ million)
                                                                                                          • Strategy
                                                                                                          • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                              • Abbreviations
                                                                                                                • Methodology

                                                                                                                This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

                                                                                                                • Market

                                                                                                                  Mintel provides a range of market information, frequently through the category level, including market size and forecasting, complete with market drivers that illustrate the forces that shape a category or market.

                                                                                                                • Consumer

                                                                                                                  Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.

                                                                                                                • Brand/Company

                                                                                                                  Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.

                                                                                                                • Data

                                                                                                                  Market reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

                                                                                                                Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

                                                                                                                Trusted by companies. Big and small.

                                                                                                                • bell
                                                                                                                • boots
                                                                                                                • google
                                                                                                                • samsung
                                                                                                                • allianz
                                                                                                                • kelloggs
                                                                                                                • walgreens
                                                                                                                • redbull
                                                                                                                • unilever
                                                                                                                • Harvard
                                                                                                                • pinterest
                                                                                                                • new-york-time