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“Increasing industry professionalism, with better-trained, full-time staff, would raise margins across the board, but as yet the UK industry has not switched clients to daytime cleaning to the same extent as other European markets.”

– Ben Harris, Industrial Analyst

This report addresses the following key questions facing contract cleaning operators in the UK:

  • How is the structure of the economy changing in terms of the type and number of workplaces?
  • What will be the potential impact of the Equality and Human Rights Commission’s investigation into recruitment and employment practices in the contract cleaning industry? 
  • How is demand for contract cleaning services changing in light of trends in working practices and office usage? 
  • How much further are contract cleaning firms likely to diversify to improve revenues and profitability
  • How will changes to TUPE regulations, made in 2014, impact contract cleaning businesses

For the purposes of this report, the contract cleaning market includes all aspects of commercial and industrial cleaning that are contracted out. This includes:

  • The interior cleaning of offices, factories, retail outlets, multi-unit residential locations, leisure facilities and other public and private sector non-domestic buildings
  • Window cleaning at sites listed above
  • Industrial equipment cleaning, including furnaces, chimneys and boilers
  • Cleaning of transport vehicles, including trains, buses and commercial
  • Disinfecting and extermination services

As with many business-to-business services, there has been a diversification among contract cleaning organisations, making the sector increasingly difficult to define. Most notably, this includes the provision of facilities management services, but also areas such as equipment hire, linen hire and portering. However, this report analyses only the value of cleaning activities wherever possible.

All of the values quoted in this report are at current prices unless otherwise specified. Market values exclude VAT.

Some numbers in tables do not add exactly due to rounding.

The term billion refers to one thousand million.

Liqueurs - UK - January 2012

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What's included

What's included

Table of contents

Table of contents

  1. Executive Summary

      • The market
        • Modest growth in 2013 driven by service sector
          • Figure 1: UK market for contract cleaning, 2009-13
        • Business services remains largest end-user segment
          • Figure 2: Segmentation of the UK market for contract cleaning, by end-use sector, 2013
        • Contract cleaning sales will continue to show restricted growth
          • Figure 3: Forecast UK market for contract cleaning, 2014-18
        • Market factors
          • Minimum wage rises place pressure on industry profit margins
            • Figure 4: The UK national minimum wage, 2000-13
          • Specialist cleaning prices rise in latter half of 2013
            • Figure 5: UK industrial cleaning price index, 2010-13
          • Employment transfer regulations eased slightly in 2014
            • Companies
              • MITIE Cleaning maintains healthy profit margins while increasing revenues
                • Regent illustrates broader trend to diversify provision
                  • What we think
                  • Introduction

                    • Definitions
                      • Methodology
                        • Abbreviations
                          • Issues in the market
                            • Market positioning
                              • The customer
                                • The supplier
                                  • UK economy
                                    • Inflation
                                      • Interest rates
                                        • Consumer spending
                                          • Manufacturing
                                            • Business investment
                                              • Market factors
                                                • The economic environment
                                                  • Outsourcing and insourcing trends
                                                    • Public sector service legislation
                                                      • Minimum wage legislation
                                                        • Office and commercial property stock
                                                        • Market Size and Trends

                                                          • Chapter summary
                                                            • Market size
                                                                • Figure 6: UK market for contract cleaning, 2009-13
                                                              • Market segmentation
                                                                  • Figure 7: Segmentation of the UK market for contract cleaning, by end use sector, 2013
                                                                • Market trends
                                                                  • New report expected to prompt regulatory review of cleaning industry
                                                                    • Minimum wage rises inflate costs, while penalties for non-compliance increase
                                                                      • Figure 8: The UK national minimum wage, 2000-13
                                                                    • Daytime cleaning yet to firmly take hold in the UK
                                                                      • Specialist industrial cleaning prices on the rise
                                                                          • Figure 9: UK industrial cleaning price index, 2010-13
                                                                        • Employment transfer regulation changes expected to reduce costs
                                                                          • Public sector rationalisation and changing working practices limit demand
                                                                            • Figure 10: The size of the UK civil estate, 2011-13
                                                                            • Figure 11: The size of the NHS property estate, by internal floor area, 2008-13
                                                                            • Figure 12: Number of workers who usually work from home, by region, 2007 and 2012
                                                                          • Outsourced contract cleaning penetration stabilising
                                                                            • Regional spread of the contract cleaning industry shifts away from Midlands and the North West
                                                                              • Figure 13: Regional distribution of contract cleaning businesses, 2009 and 2013
                                                                              • Figure 14: Regional distribution of private business establishments in the UK, 2009 and 2013
                                                                          • Industry Structure

                                                                            • Chapter summary
                                                                              • Industry development
                                                                                  • Figure 15: Analysis of changes in the general contract cleaning industry, 2009-13
                                                                                  • Figure 16: Analysis of changes in the specialist contract cleaning industry, 2009-13
                                                                                • Acquisitions and cost squeeze leads to contract cleaning consolidation
                                                                                  • Figure 17: Analysis of the financial structure of the contract cleaning industry, 2012 and 2013
                                                                                  • Figure 18: Analysis of the financial structure of the specialist contract cleaning sector, 2012 and 2013
                                                                                • Major employers in specialist contract cleaning expand
                                                                                  • Figure 19: Analysis of the employment structure of the contract cleaning industry, 2012 and 2013
                                                                                  • Figure 20: Analysis of the employment structure of the specialist contract cleaning industry, 2012 and 2013
                                                                                • Company profiles
                                                                                  • Atlas Cleaning
                                                                                    • Figure 21: Financial analysis of Atlas Cleaning, 2008-12
                                                                                  • Carlisle Cleaning Services
                                                                                      • Figure 22: Financial analysis of Carlisle Cleaning Services, 2008-12
                                                                                    • Churchill Contract Services
                                                                                        • Figure 23: Financial analysis of Churchill Contract Services, 2008-12
                                                                                      • ISS Mediclean
                                                                                          • Figure 24: Financial analysis of ISS Mediclean, 2008-12
                                                                                        • Mitie Cleaning & Environmental Services
                                                                                            • Figure 25: Financial analysis of MITIE Cleaning & Environmental Services, 2008-12
                                                                                          • NIC Services Group
                                                                                            • Figure 26: Financial analysis of NIC Services Group, 2009-13
                                                                                          • OCS Group
                                                                                            • Figure 27: Financial analysis of the OCS Group, 2009-13
                                                                                          • Regent Cleaning
                                                                                              • Figure 28: Financial analysis of Regent Cleaning, 2009-13
                                                                                            • Rentokil Initial Facilities Services/Interserve FS (UK)
                                                                                                • Figure 29: Financial analysis of Rentokil Initial Facilities Services, 2008-12
                                                                                              • Resource (United Kingdom)
                                                                                                  • Figure 30: Financial analysis of Resource (United Kingdom), 2008-12
                                                                                                • Sodexo
                                                                                                    • Figure 31: Financial analysis of Sodexo, 2008-12
                                                                                                  • TC Facilities Management
                                                                                                    • Figure 32: Financial analysis of TC Facilities Management, 2009-13
                                                                                                • Demand Structure

                                                                                                  • Chapter summary
                                                                                                    • Public sector expenditure
                                                                                                      • School cleaning and caretaking bills cut substantially
                                                                                                        • Figure 33: Local authority maintained schools’ cleaning and caretaking expenditure, in England, 2009-13
                                                                                                      • Cleaning spending in the health sector falls marginally from 2011
                                                                                                        • Figure 34: NHS cleaning services expenditure, in England, 2008-13
                                                                                                      • Number of workplaces
                                                                                                          • Figure 35: Number of UK PAYE/VAT-registered business establishments, by industry, 2009-13
                                                                                                        • Construction output
                                                                                                          • Office and health construction in private sector recovers in 2013
                                                                                                            • Figure 36: Analysis of private commercial construction in Great Britain, by type, 2009-13
                                                                                                          • Budgetary constraints limit public sector construction activity
                                                                                                            • Figure 37: Analysis of public sector non-residential construction in Great Britain, by type, 2009-13
                                                                                                        • Forecast

                                                                                                          • Chapter summary
                                                                                                            • Market size
                                                                                                                • Figure 38: Forecast UK market for contract cleaning, 2014-18
                                                                                                              • Industry
                                                                                                                • Continued bias in new entrants to specialist cleaning sector
                                                                                                                  • Limited consolidation as acquisitions offset by new entrants
                                                                                                                    • Cleaning firms continue to diversify and professionalise
                                                                                                                      • Daytime cleaning to increase
                                                                                                                      • Further Sources and Contacts

                                                                                                                        • Trade associations
                                                                                                                          • Trade magazines

                                                                                                                          About the report

                                                                                                                          This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:

                                                                                                                          • The Consumer

                                                                                                                            What They Want. Why They Want It.

                                                                                                                          • The Competitors

                                                                                                                            Who’s Winning. How To Stay Ahead.

                                                                                                                          • The Market

                                                                                                                            Size, Segments, Shares And Forecasts: How It All Adds Up.

                                                                                                                          • The Innovations

                                                                                                                            New Ideas. New Products. New Potential.

                                                                                                                          • The Opportunities

                                                                                                                            Where The White Space Is. How To Make It Yours.

                                                                                                                          • The Trends

                                                                                                                            What’s Shaping Demand – Today And Tomorrow.

                                                                                                                          Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

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