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Courier/Express Delivery - UK - May 2018

“Courier and express delivery services continue to surge, driven primarily by the burgeoning B2C sector and boom in online retail. However, the industry has been marked by intense pricing competition and slim margins. Mounting expectations among the consumer base grow evermore demanding, with convenience and price apex to this.”
– Marco Amasanti, B2B Analyst

This Report looks at the following areas:

  • How are companies looking to maintain profitability in light of margin pressure and strong competition in the market?
  • What drove market value over the past year?
  • How has the rise of online shaped the market in recent years? 
  • Where are there growth opportunities in the market? 
  • What does the future of the courier and express delivery look like?

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Table of contents

  1. Executive Summary

      • The market
        • Figure 1: UK courier and express delivery services market value and volume, 2013-17
      • Market segmentation
        • Figure 2: Courier and express delivery services market segmentation, internal and international, 2013-17
        • Figure 3: Courier and express delivery services market segmentation, internal and international, 2013-17
      • Market factors
        • Online retail continues to surge
          • Figure 4: All online retail sales and online sales as a % of all retail sales, 2012-17
        • Boom of online-only stores
          • Figure 5: Online-only and store based retailers, share of all online sales, 2009-18
        • Pricing increases freeze
          • Figure 6: Price index in the courier services sector, 2012-17
        • Growing internet access, usage and shopping
          • The consumer
            • Figure 7: Delivery method, % of respondents, February 2018
          • Laptops still dominate, but mobile phone orders continue to grow
            • Convenience continues to drive the use of delivery over in-store purchases
              • Figure 8: Factors behind delivery use, % of respondents, February 2018
            • The rise of returns has pressured operator margins in recent years
              • Future innovation interest is driven largely by demand for greater convenience and flexibility
                • Figure 9: Interest in future developments, % of respondents, February 2018
              • Market forecasts
                • Figure 10: Courier and express delivery services market forecast, 2018-22
              • Technological advancements in the delivery process
                • Major new entrants to the marketplace
                  • What we think
                  • Introduction

                    • Issues in the market
                      • Definitions
                        • Methodology
                          • Abbreviations
                            • Market positioning
                              • The supplier
                                • The customer
                                • Key Insights

                                    • Legal action around employment rights
                                      • Action from DPD
                                        • Growing strain of returns
                                        • Market Size

                                          • Key points
                                              • Figure 11: UK market value for courier and express delivery services, 2013-17
                                              • Figure 12: UK market volume for courier and express delivery services, 2013-17
                                          • Market Segmentation

                                            • Key points
                                              • Internal delivery continues to consolidate total market
                                                • Figure 13: Courier and express delivery services market segmentation, internal and international, 2013-17
                                                • Figure 14: Courier and express delivery services market segmentation, internal and international, 2013-17
                                            • Market Factors

                                              • Key points
                                                • Online retail continues to surge
                                                    • Figure 15: All online retail sales and online sales as a % of all retail sales, 2012-17
                                                  • Boom of online-only stores and the countered call for high street retailer delivery subscriptions
                                                    • Figure 16: Online-only and store based retailers, share of all online sales, 2009-18
                                                  • Rise of subscription schemes
                                                    • Price growth slowed in 2017 amid growing competition
                                                      • Figure 17: Price index in the courier services sector, 2012-17
                                                    • Growing internet access and mobile usage
                                                      • Online shopping on the rise
                                                      • Industry Structure

                                                        • Key points
                                                          • Industry development
                                                            • 2016 saw a series of acquisitions
                                                              • Changes to the industry
                                                                  • Figure 18: Analysis of changes in courier activities, by number of businesses and outlets, % change, 2013-17
                                                                • Industry by turnover
                                                                  • Figure 19: Analysis of the financial structure of courier activities, % of total, 2016 and 2017
                                                                • Industry by employment
                                                                  • Figure 20: Analysis of the employment structure of courier activities, % of total, 2016 and 2017
                                                              • Company Profiles

                                                                • City Sprint UK

                                                                    • Recent company activity
                                                                      • Financials
                                                                        • Figure 21: Financial analysis of City Sprint UK, 2012-16
                                                                      • Company strategy
                                                                      • DPD Group UK

                                                                          • Recent company activity
                                                                            • Financials
                                                                              • Figure 22: Financial analysis of DPD Group UK, £ million, 2012-13 & 2015-17
                                                                            • Company strategy
                                                                            • DX Group

                                                                                • Recent company activity
                                                                                  • Financials
                                                                                    • Figure 23: Financial analysis of DX Group, £ million, 2013-17
                                                                                  • Company strategy
                                                                                  • FedEx UK

                                                                                      • Recent company activity
                                                                                        • Financials
                                                                                          • Figure 24: Financial analysis of FedEx UK, £ million, 2013-17
                                                                                        • Company strategy
                                                                                        • Hermes

                                                                                            • Recent company activity
                                                                                              • Financials
                                                                                                • Figure 25: Financial analysis of Hermes, £ million, 2013-17
                                                                                              • Company strategy
                                                                                              • Parcelforce Worldwide

                                                                                                  • Recent company activity
                                                                                                    • Financials
                                                                                                      • Figure 26: Analysis of Parcelforce Worldwide, value and volume, 2015 and 2016
                                                                                                    • Company strategy
                                                                                                    • TNT UK

                                                                                                        • Recent company activity
                                                                                                          • Financials
                                                                                                            • Figure 27: Financial analysis of TNT UK, £ million, 2012-15 and 2017
                                                                                                          • Company strategy
                                                                                                          • UK Mail

                                                                                                              • Recent company activity
                                                                                                                • Financials
                                                                                                                  • Figure 28: Financial analysis of UK Mail Group, £ million, 2012-16
                                                                                                                • Company strategy
                                                                                                                • UPS

                                                                                                                    • Recent company activity
                                                                                                                      • Financials
                                                                                                                        • Figure 29: Financial analysis of UPS UK, £ million, 2012-16
                                                                                                                      • Company strategy
                                                                                                                      • Yodel

                                                                                                                          • Recent company activity
                                                                                                                            • Financials
                                                                                                                              • Figure 30: Financial analysis of Yodel, £ million, 2012-16
                                                                                                                            • Company strategy
                                                                                                                            • The Consumer

                                                                                                                              • Key points
                                                                                                                                • Experience of industry
                                                                                                                                    • Figure 31: Delivery experience, February 2018
                                                                                                                                • Method of Delivery

                                                                                                                                    • Figure 32: Delivery method, % of respondents, February 2018
                                                                                                                                • Method of Order

                                                                                                                                    • Figure 33: Order method, February 2018
                                                                                                                                  • Devices used
                                                                                                                                    • Figure 34: Use of device, % of respondents, February 2018
                                                                                                                                  • Younger consumers driving smartphone usage
                                                                                                                                  • Reason for Delivery

                                                                                                                                      • Figure 35: Factors behind delivery use, February 2018
                                                                                                                                  • Increasing Strain of Returns

                                                                                                                                      • Figure 36: Use of returns, February 2018
                                                                                                                                      • Figure 37: Method of return, February 2018
                                                                                                                                  • Future Enhancements

                                                                                                                                      • Figure 38: Interest in future developments, February 2018
                                                                                                                                    • Same-day and evening deliveries
                                                                                                                                      • GPS and geo-location
                                                                                                                                        • Consumers want control
                                                                                                                                        • Market Forecast

                                                                                                                                          • Key points
                                                                                                                                            • The market
                                                                                                                                                • Figure 39: Courier and express delivery services market forecast, 2018-22
                                                                                                                                              • Market factors
                                                                                                                                                • Continued growth in online retail
                                                                                                                                                  • Figure 40: Forecast online retail market, 2018-22
                                                                                                                                                • New means of delivery via technological progress
                                                                                                                                                  • New entrants to the market
                                                                                                                                                  • Further Sources and Contacts

                                                                                                                                                    • Trade associations
                                                                                                                                                      • Association of International Courier & Express Services
                                                                                                                                                        • Institute of Couriers
                                                                                                                                                          • The National Courier and Despatch Association
                                                                                                                                                            • Trade nagazines
                                                                                                                                                              • Courier News
                                                                                                                                                                • Post and Parcel
                                                                                                                                                                  • Trade exhibitions
                                                                                                                                                                    • eDelivery Expo

                                                                                                                                                                    Courier/Express Delivery - UK - May 2018

                                                                                                                                                                    US $2,018.70 (Excl.Tax)