Customer Relationship Management - US - January 2011
US $4,395.00 (Excl.Tax)Excl. Tax Buy Now
While there is some indication that the economy is improving and consumers are gaining the confidence they need to increase discretionary spending, it is equally clear that the current sales environment remains very challenging for many firms. As such, retailers, as well as manufacturers, are taking steps to deliver exceptional value while working to optimize customer satisfaction, thereby inviting greater loyalty.
In order to help companies better understand what drives customer satisfaction and how excellent service can impact the bottom line, Mintel developed this report. The analysis addresses the following questions:
This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:
What They Want. Why They Want It.
Who’s Winning. How To Stay Ahead.
Size, Segments, Shares And Forecasts: How It All Adds Up.
New Ideas. New Products. New Potential.
Where The White Space Is. How To Make It Yours.
What’s Shaping Demand – Today And Tomorrow.