Department Stores - Germany - April 2016
“German department stores need to move from being laggards to leaders in service innovation and new product development if they are to stand a chance of surviving much beyond the current decade. New ownership and investment could provide a vital shot in the arm that allows them to achieve this, but the duration and extent of their decline from favour among German consumers will make this an exceptionally difficult task.”
– Richard Perks, Director of Retail Research
This report discusses the following key topics:
- Innovation needs to accelerate on core product areas
- Falling behind on online versus in-store service
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