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Description

Description

“Growth in the eating-out market is being driven by affluent diners who are spending more on quality dining experiences as well as the convenience of quick meals through the home delivery channel. However, the market lacks budget-friendly options for price-conscious consumers, which has resulted in some worse-off consumers exiting the market in 2019.”

– Trish Caddy, Senior Foodservice Analyst

This report examines the following issues:

  • Technology: fuelling the rise in time saving
  • Menu trends: for the mindful diner
  • Marketing strategies: importance of accessibility

What's included

What's included

Table of contents

Table of contents

  1. Overview

    • What you need to know
      • Products covered in this Report
      • Executive Summary

          • The market
            • Value of eating-out market expected to hit £76.8 billion this year
              • Figure 1: UK eating-out market size and forecast, 2014-24
            • Pressure to promote healthier eating
              • Companies and brands
                • Rate of pub closures slowed in 2019
                  • Demand for healthier grab-and-go at transport hubs
                    • Ambitious target to cut food waste
                      • The consumer
                        • Worse-off consumers exiting the market
                          • Figure 2: Overall eating out usage, May 2017, June 2018 and September 2019
                        • Fast-food venues visited: eat-in
                          • Figure 3: Fast-food outlets visited for eat-in occasions, September 2019
                        • Fast-food venues visited: takeaway
                          • Figure 4: Fast-food outlets visited for takeaway/delivery occasions, September 2019
                        • Restaurants visited: eat-in
                          • Figure 5: Restaurants visited for eat-in occasions, September 2019
                        • Restaurants visited: takeaway
                          • Figure 6: Restaurants visited for takeaway/delivery occasions, September 2019
                        • Healthy is not a major sign of quality
                          • Figure 7: Perceptions of a high-quality dish, September 2019
                        • Recommended just for you
                          • Figure 8: Ways to encourage diners to eat in or order takeaway from a particular food outlet/restaurant, September 2019
                        • Bargain hunter mind-set
                          • Speeding up the eating out process
                            • Demand for healthy convenience
                              • Figure 9: Attitudes towards food outlets/restaurants, September 2019
                            • What we think
                            • Issues and Insights

                              • Technology: fuelling the rise in time saving
                                • The facts
                                  • The implications
                                    • Menu trends: for the mindful diner
                                      • The facts
                                        • The implications
                                          • Marketing strategies: importance of accessibility
                                            • The facts
                                              • The implications
                                              • The Market – What You Need to Know

                                                • Value of eating-out market expected to hit £76.8 billion this year
                                                  • Stricter rules on clear labelling
                                                    • Pressure to promote healthier eating
                                                    • Market Size and Forecast

                                                      • Eating-out market driven by well-off diners
                                                        • Figure 10: UK eating-out market size and forecast, 2014-24
                                                      • Challenged by non-specialists
                                                        • Figure 11: Example of Sainsbury’s fresh pizza offering
                                                      • Future growth: the opportunities
                                                        • Figure 12: UK eating-out market size and forecast, 2014-24
                                                      • Forecast methodology
                                                      • Market Drivers

                                                        • Some consumers have stopped eating out
                                                          • Figure 13: Trends in how respondents would describe their financial situation, October 2018-October 2019
                                                          • Figure 14: Changes in participation in eating out, by financial situation, June 2018-October 2019
                                                        • Making progress on healthy eating
                                                          • 400-600-600 calorie target
                                                            • 928 calories standard pizza
                                                              • Meeting HFSS reduction targets
                                                                • Stricter rules on clear labelling
                                                                  • Allergen labelling
                                                                    • Raising food hygiene standards
                                                                      • Hospitality recruitment getting increasingly difficult
                                                                        • Figure 15: Occupation, by employment status, April 2018-June 2019
                                                                      • Pay
                                                                        • Figure 16: NMW and NLW rates
                                                                      • Real estate: building the future of eating out
                                                                        • Hour of deliverance: dark kitchens
                                                                          • Rise of food halls
                                                                          • Companies and Brands – What You Need to Know

                                                                            • Rate of pub closures slowed in 2019
                                                                              • Emerging trend of pubs offering take-out
                                                                                • Demand for healthier grab-and-go at transport hubs
                                                                                  • Ambitious target to cut food waste
                                                                                  • Market Share and Segmentation

                                                                                    • Pub closures continue
                                                                                      • Figure 17: Number of pubs, bars and inns, and British restaurants, 2014-19
                                                                                    • Independent pizza delivery has stretch
                                                                                      • Figure 18: Number of pizza or Italian restaurants vs takeaway outlets, 2014-2019
                                                                                    • Delivery spices up ethnic market
                                                                                      • Figure 19: Number of Indian vs Chinese restaurants and takeaway outlets, 2014-19
                                                                                    • Coffee shops market continues to brew
                                                                                      • Figure 20: Number of coffee shops, cafés and tearooms, 2014-19
                                                                                    • Fish and chips stuck in the slow lane
                                                                                      • Figure 21: Number of seafood restaurants vs fish and chips outlets, 2014-19
                                                                                  • Launch Activity and Innovation

                                                                                    • Time saving functions
                                                                                      • Click-and-collect
                                                                                        • Cashless tipping
                                                                                          • On-the-go consumption
                                                                                            • Transport hubs
                                                                                              • Vending machines
                                                                                                • Ethical initiatives
                                                                                                  • Reducing single-use plastics
                                                                                                    • Removal of plastic toys
                                                                                                      • Biodegradable greaseproof paper inserts
                                                                                                        • Reusable coffee cup
                                                                                                          • Ambitious target to cut food waste
                                                                                                            • Supporting better chicken welfare
                                                                                                            • The Consumer – What You Need to Know

                                                                                                              • Worse-off consumers exiting the market
                                                                                                                • Gen Z driving coffee shop takeaways
                                                                                                                  • More restaurant formats branch out into delivery
                                                                                                                    • Healthy is not a major sign of quality
                                                                                                                      • Demand for healthy convenience
                                                                                                                        • Recommended just for you
                                                                                                                          • Bargain hunter mind-set
                                                                                                                          • Annual Changes in Eating Out Participation

                                                                                                                            • Worse-off consumers exiting the market
                                                                                                                              • Figure 22: Overall eating out usage, May 2017, June 2018 and September 2019
                                                                                                                            • Ethnic restaurants spice up the eat-in segment
                                                                                                                              • Pubs are doing well in revenue terms
                                                                                                                                • Figure 23: Restaurants and food outlets visited for eat-in meals, 2017-19
                                                                                                                              • Delivery apps turn the tables on takeaway participation
                                                                                                                                • Figure 24: Restaurants and food outlets visited for takeaway/delivery, 2017-19
                                                                                                                            • Fast-Food Venues Visited

                                                                                                                              • Two in three eat out
                                                                                                                                • Figure 25: Fast-food outlets visited, September 2019
                                                                                                                              • ‘Millennial Pound’ more hard-earned than ever
                                                                                                                                • Cafés and coffee shops most popular eat-in venues
                                                                                                                                  • Figure 26: Fast-food outlets visited for eat-in occasions, September 2019
                                                                                                                                • Gen Z driving coffee takeaways
                                                                                                                                  • Figure 27: Fast-food outlets visited for takeaway/delivery occasions, September 2019
                                                                                                                              • Restaurants Visited

                                                                                                                                • Do more to attract Baby Boomers
                                                                                                                                    • Figure 28: Restaurants visited, September 2019
                                                                                                                                  • British pubs are most popular destinations for eating out
                                                                                                                                    • Figure 29: Restaurants visited for eat-in occasions, September 2019
                                                                                                                                  • More restaurant formats branch out in to delivery
                                                                                                                                    • Figure 30: Restaurants visited for takeaway/delivery occasions, September 2019
                                                                                                                                • Perceptions of Quality

                                                                                                                                  • Two thirds consider freshly prepared dishes to be of high-quality
                                                                                                                                      • Figure 31: Perceptions of a high-quality dish, September 2019
                                                                                                                                    • Local, seasonal and natural qualities persuade more over-45s
                                                                                                                                      • Younger Millennials buy into ethically grown food
                                                                                                                                        • A third of diners yearn for authentic recipes
                                                                                                                                          • Healthy is not a major sign of quality
                                                                                                                                          • Ways to Encourage Visits

                                                                                                                                            • Recommended just for you
                                                                                                                                              • Create-your-own
                                                                                                                                                • Self-service garnish/sauce counter
                                                                                                                                                  • Figure 32: Pick-and-mix pickles by Number 1 Sons, as seen in Washington DC (US)
                                                                                                                                                  • Figure 33: Ways to encourage diners to eat in or order takeaway from a particular food outlet/restaurant, September 2019
                                                                                                                                                • The bargain hunter mentality
                                                                                                                                                  • Collection deals
                                                                                                                                                    • End-of-day sale
                                                                                                                                                      • Figure 34: Example of end-of-day sale, by Abokado (London)
                                                                                                                                                    • Ethics: disconnect between Baby Boomers and younger diners
                                                                                                                                                      • Figure 35: Ways to encourage diners to eat in or order takeaway from a particular food outlet/restaurant, by generations, September 2019
                                                                                                                                                    • Stemming the plastic tide
                                                                                                                                                      • Figure 36: Reusable and biodegradable bamboo and palm leaf straws, by disposablegreen.co.uk
                                                                                                                                                    • Many are eating on-the-go
                                                                                                                                                      • Figure 37: Example of power sockets on tables, as seen in Established Coffee (Dublin)
                                                                                                                                                    • Street food
                                                                                                                                                      • Figure 38: Panipuri, an example of Indian Street Food, as seen in Indian Food Festival, London
                                                                                                                                                    • Solo booth/seating
                                                                                                                                                        • Figure 39: Example of a solo booth, as seen in Japan
                                                                                                                                                        • Figure 40: Example of barbecue for one, as seen on Time Out Tokyo
                                                                                                                                                    • Attitudes towards Eating Out

                                                                                                                                                      • Bargain hunters: a tiered pricing strategy
                                                                                                                                                        • Everyday low prices
                                                                                                                                                          • Cheaper to deliver
                                                                                                                                                            • Figure 41: Attitudes towards food outlets/restaurants, September 2019
                                                                                                                                                          • Speeding up the eating out process
                                                                                                                                                            • It’s relaxing
                                                                                                                                                              • It’s good for discovering promotions
                                                                                                                                                                • It’s convenient
                                                                                                                                                                  • It’s agile
                                                                                                                                                                    • Women are roving food lovers
                                                                                                                                                                      • Street food markets are good for discovering global cuisines
                                                                                                                                                                        • There should be healthier grab-and-go food/drink choices at transport hubs
                                                                                                                                                                          • 'Happy Hour' deals encourage them to visit outside of the usual peak times
                                                                                                                                                                            • Making thoughtful food choices
                                                                                                                                                                              • Use every part of the animal/plant
                                                                                                                                                                                • Charge more for high in fat/salt/sugar
                                                                                                                                                                                  • “It’s ok to eat leftovers” – CHAID Analysis
                                                                                                                                                                                    • Figure 42: Eating out review – CHAID – Tree output, September 2019
                                                                                                                                                                                • Eating Out Consumer Segmentation

                                                                                                                                                                                  • Consumer tribes
                                                                                                                                                                                    • Figure 43: Eating out attitudes - cluster analysis, September 2019
                                                                                                                                                                                  • Typical characteristics of each group
                                                                                                                                                                                    • Ethical diners
                                                                                                                                                                                        • Figure 44: Ways to encourage eating out, by attitudes towards eating out - clusters, September 2019
                                                                                                                                                                                      • Traditionalists
                                                                                                                                                                                        • Pro-convenience
                                                                                                                                                                                          • Bargain hunters
                                                                                                                                                                                              • Figure 45: Perceptions of a high-quality dish, by attitudes towards eating out - clusters, September 2019
                                                                                                                                                                                          • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                                                                                                              • Abbreviations
                                                                                                                                                                                                • Consumer research methodology
                                                                                                                                                                                                  • CHAID methodology
                                                                                                                                                                                                    • Figure 46: Eating out review – CHAID – Table output, September 2019
                                                                                                                                                                                                  • Cluster analysis group definitions
                                                                                                                                                                                                    • Time savers
                                                                                                                                                                                                      • Roving eaters
                                                                                                                                                                                                        • Bargain hunters
                                                                                                                                                                                                          • Ethical diners
                                                                                                                                                                                                          • Appendix – Market Size and Forecast

                                                                                                                                                                                                            • Forecast methodology
                                                                                                                                                                                                              • Figure 47: Best- and worst-case forecasts for the UK eating-out market, by value, 2019-24

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