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“The COVID-19 pandemic continues to impact consumer behaviour, creating many challenges for retailers in a variety of sectors. As non-essential stores gradually reopen in most European countries while having to enforce social distancing in-store, there are a number of opportunities for retailers to partly offset the decrease in sales they have experienced. While some attempt to strengthen their online presence, others are focusing on innovations and the use of technology to keep consumers engaged and encourage them to spend.”
- Armando Falcao, European Retail Analyst

Key issues covered in this report

  • Analyst comment - The impact of COVID-19 on Shopping behaviour
  • An overview of the latest European Retail sales and latest impact of COVID-19
  • Highlights of the latest Retail trend observations across Europe.
  • Monthly headlines and retail news across Europe.

What's included

What's included

Table of contents

Table of contents

  1. Analyst Comment – Impact of COVID-19 on Shopping Behaviour

    • Overview
      • Consumers are still concerned about the risk of contagion
        • Figure 1: Those worried about the risk of being exposed to the coronavirus, March-May 2020
        • Figure 2: Those worried about the risk of being exposed to the coronavirus, by age group, 20-28th May 2020
      • Shift towards online shopping
        • Figure 3: Those claiming to have increased the amount of shopping they do online, April-May 2020
        • Figure 4: Those claiming to have increased the amount of shopping they do online, 20-28th May 2020
        • Figure 5: Those claiming to limit the time they spend in-store, 20-28th May 2020
      • Opportunities for non-cash payments
        • Figure 6: Those claiming to be trying to avoid using cash where possible, 20-28th May 2020
        • Figure 7: Those claiming to be trying to avoid using cash where possible, by age group, 20-28th May 2020
        • Figure 8: Those claiming to be using click-and-collect more often, 20-28th May 2020
        • Figure 9: Kiosk Coop device developed by Coop Italia to support social distance shopping, May 2020
      • Many shoppers remain pessimistic about the future
        • Figure 10: Those claiming to have an extremely negative outlook on the following factors, 20-28th May 2020
    • European Retail Sales

      • Key points
          • Figure 11: Major European economies: Year-on-year retail sales value growth, 2019-20
          • Figure 12: Major European economies: Year-on-year retail sales volume growth, 2019-20
        • The short, medium and long-term impact on retail
          • Figure 13: Expected impact of COVID-19 on retail, short, medium and long-term, 22 May 2020
        • Inflation
          • Figure 14: Major European economies: All items CPI, 2019-20
          • Figure 15: Major European economies: Food price inflation, 2019-20
      • Launch Activity and Innovations

        • Belgium: Carrefour launches disinfection unit #StaySafeCube
          • France: Carrefour rolls out smartphone scanning app
            • Switzerland: Frietag launches virtual DIY bag workshop
            • Headlines for the Month

              • Grocers
                • Clothing retailing
                  • Health & beauty retailing
                    • Online shopping
                    • News Analysis – Food and Drink

                      • Bakers
                        • UK: Greggs trials store reopenings behind closed doors
                          • Grocers
                            • France: Auchan expands offer at hypermarkets with Decathlon ranges
                              • France: Casino's Q1 sales boosted by food demand in France
                                • Spain: Eroski is to donate 8 tonnes of food to Spanish food banks
                                  • Sweden: Axfood reports strong first quarter amid a ‘tumultuous and exceptional time’
                                    • UK: Aldi
                                      • …agrees to buying more plants and beef to support suppliers
                                        • …launches online food boxes of essential items
                                          • UK: Asda
                                            • …gives 3,500 priority passes to care homes for online shopping
                                              • …suspends clothing orders with suppliers
                                                • UK: Lidl opens new store in Tottenham Court road to help serve NHS workers at nearby hospital
                                                  • UK: Morrisons customers can order by phone for next-day delivery
                                                    • UK: Sainsbury’s
                                                      • …opens petrol station stores and extends opening hours
                                                        • …early stockpiling not enough to offset decline in profits at Sainsbury’s
                                                          • UK: Tesco
                                                            • …offers staff free access to digital wellness tools
                                                              • …consumers shop less frequently but with bigger baskets reports Tesco boss
                                                                • UK: Waitrose
                                                                  • …ramps up food innovations for summer
                                                                    • …click & collect slots doubles and 40% of rapid deliveries earmarked for vulnerable
                                                                      • Other food specialists
                                                                        • UK: Hotel Chocolat to open selected stores for takeaway
                                                                        • News Analysis – Clothing and Footwear

                                                                          • Belgium: Delvaux opens first website in a bid to survive the coronavirus
                                                                            • France: Balenciaga and Louis Vuitton donated items for a special auction to help health workers
                                                                              • France: La Halle looks at restructuring options and safety measures against COVID-19
                                                                                • UK: Harpenne halts online trading amid ongoing coronavirus crisis
                                                                                  • UK: Joules receives an extra £15m to help mitigate the impact of COVID-19
                                                                                    • UK: Mango debuts capsule collections made from recycled fibres
                                                                                      • UK: Moss Bros delays full-year results until late July
                                                                                        • UK: Next
                                                                                          • …to open standalone beauty hall
                                                                                            • …sales fall ‘faster and steeper than anticipated’
                                                                                              • …to resume online trading as it rolls out new safety measures at its distribution centre
                                                                                                • UK: Oasis and Warehouse
                                                                                                  • …to permanently close all stores and cease online trading
                                                                                                    • …at risk of collapse and jeopardizing 2,300 jobs
                                                                                                      • UK: Primark
                                                                                                        • …thanks NHS workers with 74,000 care package initiative
                                                                                                          • …seeking 400,000 sq ft of warehouse space to store surplus stock
                                                                                                            • UK: Quiz resumes online trading and has ‘significantly reduced the number of employees working’
                                                                                                              • UK: River Island resumes online trading after making safety changes at warehouse
                                                                                                                • UK: Ted Baker launches online pop-up store and donates proceeds to charity
                                                                                                                  • Footwear retailing
                                                                                                                    • UK: Office up for sale as it seeks funding amid coronavirus crisis
                                                                                                                      • UK: LK Bennet extends administration process for another year
                                                                                                                      • News Analysis – Multi-Sector

                                                                                                                        • UK: Halfords
                                                                                                                          • …gives ownership of 11 Cycle Republic stores to Pure Electric
                                                                                                                            • …anticipates positive full year profits despite COVID-19
                                                                                                                              • UK: M&S
                                                                                                                                • …online clothing and home warehouse to dispatch food boxes instead
                                                                                                                                  • …backs British farmers in new campaign
                                                                                                                                    • Department stores
                                                                                                                                      • UK: Debenhams is to shut five stores in Hammerson shopping centres
                                                                                                                                        • UK: Fenwick reopens website with ‘edited offer’
                                                                                                                                          • UK: Harrods offers remote personal shopping service for selected customers
                                                                                                                                            • UK: John Lewis
                                                                                                                                              • …prepare store reopenings as lockdown eases
                                                                                                                                                • …John Lewis Partnership fears worst-case scenario will lead to 35% decline for John Lewis
                                                                                                                                                  • …launches virtual appointment and personal styling services
                                                                                                                                                    • …opens textile factory to produce 8,000 surgical gowns
                                                                                                                                                      • UK: Selfridges reopening of its food hall comes with ‘stringent’ social distancing measures
                                                                                                                                                      • News Analysis – Household Goods

                                                                                                                                                        • DIY retailing
                                                                                                                                                          • UK: B&Q
                                                                                                                                                            • …confirms reopening of 155 UK stores
                                                                                                                                                              • …to open stores on a trial basis
                                                                                                                                                                • …offers customers ‘essential products’ as it reopens website
                                                                                                                                                                  • UK: Homebase
                                                                                                                                                                    • …emerges from lockdown and opens all its stores
                                                                                                                                                                      • …to open a further 50 stores after ‘successful trial’
                                                                                                                                                                        • UK: Wickes and Toolstation stores operate as ‘mini warehouses’
                                                                                                                                                                          • Electrical retailing
                                                                                                                                                                            • UK: Dixons Carphone warns that sales shifted online won’t be returning to brick and mortars
                                                                                                                                                                              • UK: PC Curry’s launches virtual advice tool for customers during lockdown
                                                                                                                                                                                • Furniture retailing
                                                                                                                                                                                  • UK: DFS is in ‘advanced discussions’ with lenders for additional financing
                                                                                                                                                                                    • UK: IKEA acquires AR start-up in a bid to encourage big-ticket purchases despite store closures
                                                                                                                                                                                      • Homewares retailing
                                                                                                                                                                                        • UK: Dunelm launches a phased reopening of online operations
                                                                                                                                                                                          • UK: Gordon Brothers rescues Laura Ashley from administration
                                                                                                                                                                                            • UK: 90 jobs to be cut as Cath Kidston closes all UK stores
                                                                                                                                                                                            • News Analysis – Other Retail

                                                                                                                                                                                              • Health & beauty retailing
                                                                                                                                                                                                • France: L'Oreal sees sales fall amid an uptick in demand for China as restrictions ease
                                                                                                                                                                                                  • UK: The Perfume Shop uses video technology to stay in touch with customers
                                                                                                                                                                                                    • Books and stationery retailing
                                                                                                                                                                                                      • UK: Card Factory delivers online sales growth of 267.5% since the lock-down
                                                                                                                                                                                                      • News Analysis – Online

                                                                                                                                                                                                        • France: French court suspends sale of non-essential items at Amazon
                                                                                                                                                                                                          • Netherlands: Belgian start-up Para Ti launches automated store
                                                                                                                                                                                                            • UK: Amazon to roll out ‘super fast’ delivery service
                                                                                                                                                                                                              • UK: Asos ramps up use of augmented reality to view products
                                                                                                                                                                                                                • UK: Atterley launches crowdfunding campaign following a 200% y-o-y increase in sales
                                                                                                                                                                                                                  • UK: ebay teams up with NHS to help provide PPE to frontline workers
                                                                                                                                                                                                                    • UK: Gear4Music reports 9% rise in sales amid COVID-19 lockdown
                                                                                                                                                                                                                      • UK: Shopping habits ‘more normal’ says Ocado
                                                                                                                                                                                                                        • UK: The Hut Group donates 25 tonnes of PPE to Greater Manchester NHS
                                                                                                                                                                                                                          • Shopping centres
                                                                                                                                                                                                                            • UK: Hammerson’s £400m retail park disposal deal collapses
                                                                                                                                                                                                                              • UK: Liverpool ONE launches a 'virtual enlivenment programme' to help entertain local community
                                                                                                                                                                                                                              • News Analysis – Economy

                                                                                                                                                                                                                                • UK: March retail sales fall 2.3%

                                                                                                                                                                                                                                About the report

                                                                                                                                                                                                                                This report will give you a complete 360-degree view of your market. Not only is it rooted in robust proprietary and high-quality third-party data, but our industry experts put that data into context and you’ll quickly understand:

                                                                                                                                                                                                                                • The Consumer

                                                                                                                                                                                                                                  What They Want. Why They Want It.

                                                                                                                                                                                                                                • The Competitors

                                                                                                                                                                                                                                  Who’s Winning. How To Stay Ahead.

                                                                                                                                                                                                                                • The Market

                                                                                                                                                                                                                                  Size, Segments, Shares And Forecasts: How It All Adds Up.

                                                                                                                                                                                                                                • The Innovations

                                                                                                                                                                                                                                  New Ideas. New Products. New Potential.

                                                                                                                                                                                                                                • The Opportunities

                                                                                                                                                                                                                                  Where The White Space Is. How To Make It Yours.

                                                                                                                                                                                                                                • The Trends

                                                                                                                                                                                                                                  What’s Shaping Demand – Today And Tomorrow.

                                                                                                                                                                                                                                Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

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