“The industry is anticipating a bright year in 2014, with the economic recovery looking increasingly secure. The outlook for construction is positive and major infrastructure projects are expected to offer new soft and hard service opportunities.”
– Ben Harris, Industrial Analyst
This report addresses the following key questions facing facilities management operators in the UK:
- How is technology impacting the facilities management industry and what effect will it have over the coming years?
- To what extent is public sector demand for facilities management likely to be affected by reduced public sector expenditure and legislative changes in 2014?
- Will the level of merger and acquisition activity seen in recent years be repeated in 2014 and 2015?
- Will growth in total facilities management contracts grow ahead of single or other multiple service bundles over the next five years?
- What sectors are likely to generate the greatest demand for facilities management services in the short term?
For the purpose of this report, the potential facilities management market includes work that is contracted to third parties, including total facilities management (TFM) contracts, and the value of projects undertaken in-house.
The market is segmented into the following sectors:
- TFM, where the full responsibility for undertaking and organising facilities management services is contracted to a third party company who undertakes the work or sub-contracts the work to other companies
- Contracted out projects, where ancillary services are contracted out to third party companies on an individual contract basis. This allows the client company to retain strategic control over facilities management and budgeting. The value for contracted out services stated in this report includes contracts by single service providers and facilities management companies
- Internal projects, where ancillary services are undertaken by in-house staff. These non-core activities represent the remainder of the potential market for facilities management companies
The value of the market includes manpower costs, operational management and strategic management including services, consultancy and training.
The sector includes a broad range of ancillary services provided by single service contractors and facilities management companies. These can be split into soft facilities management and hard facilities management services. The former group include activities that support the operation of a facility, such as:
- Security services
- Cleaning services
- Catering services
- Postal services
- Secretarial services
Hard facilities management services refer to activities that support the maintenance of a facility, such as:
- Gardening and landscaping
- Building fabric maintenance
- Lift and escalator maintenance
- Building design
- Plant replacement
- Construction management
- Energy and environmental management
With such a high level of industry fragmentation it is not possible to review all the companies in a report of this type. This report is not a directory of industry participants and the company profiles provide a synopsis of some of the operators. They are selected as being representative of a cross sample of operator rather than necessarily the largest industry participants.
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