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Description

Description

This report examines the hotel technology sector, highlighting current developments and future trends. An overview of the main technology-based systems used in the hotel sector is first of all presented. Distribution systems, hotel-facing systems and guest-facing technologies are then discussed in detail to demonstrate the relatively basic nature of the technologies being used. Key challenges in managing hotel technology are then discussed, followed by a presentation of the industry’s short- and medium-term priorities.

What's included

What's included

Table of contents

Table of contents

  1. Introduction

    • Data Sources

      • Overview

          • Figure 1: Overview of major hotel information technology-based systems, 2009
      • Distribution Systems

          • Figure 2: Evolution of distribution channel sales*, 2004, 2007 and 2010
        • Global Distribution Systems
          • Figure 3: Characteristics of the major global distribution systems, 2009
        • Web-based distribution
          • Figure 4: Online activities of American adults, 2001-09
          • Figure 5: Comparison of distribution channel management software products, 2010
      • Hotel-facing Systems

          • Front-of-house systems
            • Food and beverage management systems
              • Recipe-costing systems
                • Stock-control systems
                  • Electronic point-of-sale systems
                    • E-procurement systems and the hotel sector
                      • Conference and banqueting systems
                      • Guest-facing Systems

                          • Electronic door-locking systems
                            • Energy-management systems
                              • Call accounting and telephone systems
                                • High-speed Internet access
                                  • Television-based services
                                    • In-room safes
                                      • In-room refreshment centres
                                        • What facilities do hotel guests actually want?
                                          • Figure 6: Guest satisfaction with hotel technology based systems and amenities, 2009
                                        • Back office systems
                                        • Key Issues in Managing Hotel Technology

                                            • Figure 7: Key challenges with Managing hotel technology, 2007*
                                          • Inadequate communications infrastructure
                                            • System vendor complacency
                                              • Systems integration
                                                • Reducing distribution system complexity
                                                • What Next?

                                                    • Figure 8: Short-term priorities of senior technology managers in international hotel chains, 2007*

                                                This market report provides in-depth analysis and insight supported by a range of data. At the same time, introductory and top-level content is provided to give you an overview of the issues covered.

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                                                • Consumer

                                                  Mintel's proprietary consumer research provides our analysts with the attitudinal and behavioral data used to provide valuable insight to topical issues.

                                                • Brand/Company

                                                  Mintel provides overviews of the top brands and manufacturers, and uses consumer research to explore attitudes and reactions to brands, as well as insight into what will resonate with consumers.

                                                • Data

                                                  Market reports provide appendices of data to support the research and insight produced. Our tables of data are easily manipulated and downloadable to support your research needs and covers factors from consumer attitudes to market forecasts.

                                                Please Note: This is a sample report. All of the figures, graphs, and tables have been redacted.

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