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Services Market Research

Mintel’s Professional Services market research combines the latest market intelligence, industry insights and expert recommendations to help you anticipate what is next for the professional services sector.

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    The highly competitive market is focusing on technology adoption, enhanced service offerings and new emerging value propositions, which are increasingly driven by ESG factors. Claudia Preedy, Senior B2B Analyst ..."
    In response to growing expectations around convenience courier companies focus their innovation efforts on offering greater flexibility and choice in how consumers can send, receive, and return parcels. Claudia Preedy, Senior B2B Analyst ..."
    The widespread adoption of hybrid working models continues to fuel demand for flexible workspaces. Claudia Preedy, Senior B2B Analyst ..."

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    “Demand for data centres has grown rapidly along with the digitisation of both business and consumer behaviour. Even though 90% of the world’s data was created in the last two years, and every two years the volume of data is doubling, the development remains in its infancy when the transformational..."
    “While there is increased demand for face to face events and conferences, the sector continues to grapple with a number of challenges. High costs, short lead times and staffing challenges remain high on the agenda.  Client expectations are also growing, with audience expectations becoming far more experience-led.A focus on efficiency,..."
    "Legal services providers continue to face increased competitive pressures, driven by new entrants, alternative providers, smart technologies, new business models, changing client buying patterns and new ways of working.Corporate clients will continue to squeeze margins while pushing for better efficiency and the greater use of innovation. Thus, firms are having..."

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    “The UK recruitment market has been heavily propelled by the larger trend of the ‘great resignation’. However, this trend is expected to have a reduced impact over 2023 as increased economic volatility is hardening labour movement intentions and leading to increased business reticence towards hiring. Meanwhile, shortages of talent are..."
    “2022 has been a challenging year for both freight forwarders and handlers alike, the continuation of issues which affected productivity in 2021 are still relevant such as the HGV driver shortage and the economic turbulence certain sectors have faced. Inflation, partly as a result of the conflict in Ukraine, has..."
    “With the number of children in care expected to reach 100,000 by 2025 in England alone, the systemic problems causing this rise need to be tackled otherwise the care burden for councils, government, and society will just continue to increase. Recommendations laid out in the recent Independent Review and CMA..."
    “The facilities management sector offers a wide range of services, including energy efficiency, to a very broad audience, offering some resilience in the face of potential wider economic disruption. Under such circumstances, its long established raison d’etre of offering cost benefits becomes even more important. At the same time, the..."
    “Hybrid working policies are the primary driver for increased flexible workspace demand. Economic uncertainty and inflationary pressure also generate demand for serviced offices as companies prioritise cost-effectiveness and agility.Serviced office providers need to focus on providing quality and amenity-rich spaces as businesses increasingly want a high-quality space where they are..."
    “Technological innovation promoting simplicity through providing interoperable products strategically catered to act as solutions to the COVID-19 pandemic has shielded and, in some cases, fostered growth within the industry. Refining and controlling interoperability will further safeguard demand, despite future threats from inflation and a potential recession, as businesses look to..."