Banking and Payments

Banking and Payments Market Research

Mintel’s Banking and Payments market research combines the latest market intelligence, industry insights and expert recommendations to help you anticipate what’s next in the Banking industry.

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    Canada AI and Banking: 2026

    AI is beginning to reshape the earliest stages of financial decision‑making. A growing share of consumers are turning to external AI tools to research and compare financial products,..."

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    US AI and Banking: 2026

    Generative AI is reshaping the first stage of financial decision‑making. Nearly half of consumers have used AI tools, like ChatGPT, to help them choose a financial product, shifting..."

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    US Hispanic Consumers: Payment Preferences Report 2025

    Hispanic consumers represent one in five people in the US, and the population is forecast to grow at nearly four times the pace..."

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    US Black Consumers – Payment Preferences: 2025

    Economic strain defines 2025 for Black households: median household income falls to $56K while unemployment climbs to 7.5%, pushing consumers toward low-risk, high-control payment tools such as debit..."

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    Germany Attitudes towards Banking Consumer Report 2025

    As new players enter the German banking sector, the competition for customers is heating up. However, with 64% of Germans concerned about the economic situation despite improved financial..."

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    US Buy Now, Pay Later Market Report 2025

    BNPL hits the credit sweet spot by offering flexibility without the baggage. As adoption continues to grow, however, its risks become more prominent: Nearly 60% of consumers say that..."

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    UK Current Accounts Market Report 2025

    Overall satisfaction with main current account providers remains positive, with 88% being 'satisfied' or 'very satisfied' with their respective provider. However, dissatisfaction is..."

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    UK Buy Now, Pay Later Financing Market Report 2025

    Consumers see buy now, pay later (BNPL) as more than just a flexible way to pay, they associate the service with specific providers. In fact, most users report..."

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    UK Digital Banking Market Report 2025

    Among those who have accounts with all-digital banks such as Monzo, Revolut, Starling and Chase, 31% say they currently pay a monthly fee,..."

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    Canada Banking Experience Consumer Report 2025

    The Big Five banks remain dominant in Canada, with digital banks serving as complementary players. Generational and demographic trends reveal varied banking preferences, with Gen Z favoring rewards..."

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    UK Consumer Payment Preferences Report 2025

    Debit cards dominate the UK payments landscape, driven by the continued rise of contactless payments. Despite this, cash remains relevant, with 52% of consumers still using it weekly...."

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    US Banking Experience Market Report 2025

    While customers continue to lean towards the convenience mobile solutions provides, physical branches remain of extreme importance to many, especially across products and services benefitting from the human..."

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