Sorry for interrupting, this website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Learn more
Accept & Close

IT Services - UK - February 2019

“IT developments are relentlessly progressing, and the speed of change continues to gather pace.  This is boosting the IT services market, while customer investment hesitancy with the economic uncertainties created by Brexit is further encouraging the adoption of flexible pay as you go costing models for both hardware and software.”
- Terry Leggett, Senior Analyst

This report will look at the following areas:

  • How is Brexit impacting demand for IT services?
  • Just how significant are the impact of changes?
  • What about the IT changes?

What you get

What's included

Why buy from us?

Succeed

Our reports will provide you with market data, consumer research and competitive intelligence to succeed in your market.

Instant Access

Buy now and you'll have instant access to the information you need to make the right decisions.

Opportunities

Find out what's next in the markets that matter to you: where opportunities lie and what challenges you will face.

Trusted

A business Superbrand, Mintel is a source you can trust. We have been defining and refining the Market Intelligence mix since 1972.

Table of contents

  1. Overview

    • What you need to know
      • Covered in this Report
      • Executive Summary

          • The market
            • Strong development
              • Figure 1: UK market for IT services, 2014-18
            • Diverse end use market
              • Figure 2: Segmentation of the IT services market, by end use industry, 2018
            • IT services activities
              • Figure 3: Segmentation of IT services, by activity, 2014-18
            • Consultancy
              • Figure 4: Segmentation of IT consultancy activity, 2018 (£ billion)
            • Other IT services and outsourcing
              • Figure 5: Segmentation of the IT Outsourcing and services sector, 2018 (£ billion)
            • Range of market drivers
              • Strong prospects
                • Figure 6: Forecast market for IT services, 2019-23
              • Companies and brands
                • A fragmented sector
                  • What we think
                  • Issues and Insights

                    • 5G is just around the corner
                      • The facts
                        • The implications
                          • Security issues intensifying
                            • The facts
                              • The implications
                                • The Cloud
                                  • The facts
                                    • The implications
                                    • The Market – What You Need to Know

                                      • Strong growth
                                        • Brexit uncertainties are no deterrent
                                          • Continued major market drivers
                                          • Market Size

                                            • Strong growth continues
                                              • Figure 7: UK market for IT services, 2014-18
                                            • Sector inflation growth in 2018
                                              • Figure 8: Inflation impact in the IT services sector, 2014-18
                                            • Strong Q4 2018
                                              • Figure 9: Seasonal variation in the IT services market, 2018
                                          • Market Segmentation

                                            • Industry end use
                                              • Figure 10: Segmentation of the IT services market, by end use industry, 2018
                                            • IT service activity
                                                • Figure 11: Segmentation of IT services, by activity, 2014-18
                                              • IT Consultancy
                                                • Figure 12: Segmentation of IT consultancy activity, 2018 (£ billion)
                                              • Other IT Services
                                                  • Figure 13: Segmentation of the IT Outsourcing and services sector, 2018 (£ billion)
                                              • Market Forecast

                                                • Strong prospects
                                                  • Figure 14: Forecast market for IT services, 2019-23
                                                • The 5 G impact
                                                  • The AI impact
                                                    • Forecast market segmentation
                                                      • Figure 15: Forecast segmentation of the IT services market, 2019-23
                                                    • The IT service industry impact
                                                    • The Impact of the Economy

                                                      • GDP
                                                        • Figure 16: GDP Overall quarterly development, Q1 2015-Q3 2018
                                                        • Figure 17: GDP quarterly development, by sector, 2004-18
                                                        • Figure 18: Forecast GDP development, 2018-2023
                                                    • Market Trends

                                                      • Blockchain technology
                                                        • Augmented Reality and Virtual Reality
                                                          • Artificial Intelligence
                                                            • Internet of Things
                                                              • Figure 19: Worldwide connected devices installed, 2015-17 actual and 2018-25 forecast
                                                            • 5G
                                                              • Cloud Computing
                                                                • Figure 20: The UK cloud computing market 2014-18
                                                                • Figure 21: Proportion of UK businesses purchasing cloud computing services, 2017
                                                                • Figure 22: Proportion of UK businesses using servers exclusively reserved at service providers, 2017
                                                                • Figure 23: Proportion of UK businesses using shared servers at service providers, 2017
                                                            • Market Drivers

                                                              • Internet usage
                                                                • Figure 24: Worldwide Internet usage, by region, 2000-18 (million)
                                                                • Figure 25: Proportion of UK businesses with Internet access, by size of company, 2017
                                                              • Website use by companies
                                                                • Figure 26: Proportion of UK businesses with websites, by size of business, 2017
                                                              • Business purchasing over the internet
                                                                • Figure 27: Proportion of UK businesses making e-commerce purchases, by size of business, 2017
                                                                • Figure 28: Proportion of UK businesses making e-commerce purchases, by industry, 2017
                                                              • Business selling over the Internet
                                                                • Figure 29: Proportion of UK businesses making website sales, by size of business, 2017
                                                                • Figure 30: Proportion of UK businesses making EDI sales, by size of business, 2017
                                                                • Figure 31: Proportion of UK businesses making e-commerce sales, by industry, 2017
                                                              • Security
                                                                • Figure 32: UK market for computer security products and services, 2014-18
                                                                • Figure 33: Segmentation of the computer security market, by end use sector, 2018 (£ million)
                                                            • Companies and Brands – What You Need to Know

                                                              • International service providers for enterprises
                                                                • Acquisition, a key strategy
                                                                  • Independence and scale are reassuring
                                                                  • Industry Structure

                                                                    • Overview
                                                                      • IT consultancy
                                                                        • Figure 34: Development of the IT consultancy sector, 2014-18
                                                                        • Figure 35: Analysis of the financial structure of the IT consultancy sector, 2018 (number)
                                                                      • IT facilities management
                                                                        • Figure 36: Development of the IT facilities management sector, 2014-18
                                                                        • Figure 37: Analysis of the financial structure of the IT facilities management sector, 2018 (number)
                                                                      • IT other services
                                                                          • Figure 38: Development of the IT other services sector, 2014-18
                                                                          • Figure 39: Analysis of the financial structure of the IT other services sector, 2018 (number)
                                                                      • Competitive Strategies

                                                                        • Acquisition of skills and market share
                                                                          • Acquisitions for Varied reasons
                                                                            • The importance of Partnerships
                                                                              • The Cloud Target
                                                                              • Company Profiles

                                                                                • Accenture
                                                                                  • Activity
                                                                                    • Performance
                                                                                      • Figure 40: Financial summary of Accenture (UK), 2013-17 (£ 000)
                                                                                      • Figure 41: Turnover analysis of Accenture (UK), 2017 (£000)
                                                                                    • Strategy
                                                                                      • Cap Gemini
                                                                                        • Activity
                                                                                          • Performance
                                                                                            • Figure 42: Financial summary of Capgemini UK, 2013-17 (£ 000)
                                                                                            • Figure 43: Turnover segmentation of Cap Gemini, 9 months of 2018
                                                                                          • Strategy
                                                                                            • DXC Technology
                                                                                              • Activity
                                                                                                • Performance
                                                                                                  • Figure 44: Geographic analysis of DXC Technology Revenue, 2018
                                                                                                • Strategy
                                                                                                  • FDM Group (Holdings)
                                                                                                    • Activity
                                                                                                      • Performance
                                                                                                        • Figure 45: Financial summary of FDM Group (Holdings), 2013-17 (£ million)
                                                                                                      • Strategy
                                                                                                        • IBM
                                                                                                          • Activity
                                                                                                            • Performance
                                                                                                              • Figure 46: Financial analysis of IBM United Kingdom, 2013-17 (£ million)
                                                                                                            • Strategy
                                                                                                              • Wipro
                                                                                                                • Activity
                                                                                                                  • Performance
                                                                                                                    • Strategy
                                                                                                                    • Appendix – Data Sources, Abbreviations and Supporting Information

                                                                                                                        • Abbreviations
                                                                                                                          • Methodology
                                                                                                                          • Further Sources and Contacts

                                                                                                                            • Trade associations
                                                                                                                              • Trade magazines

                                                                                                                              IT Services - UK - February 2019

                                                                                                                              US $1,272.90 (Excl.Tax)