On-premise Restaurant Technology - US - August 2019
"On-premise restaurant technology such as kiosks and tablets are offering operators multifaceted solutions to growing labor challenges and consumer demand for speedy foodservice; however, most consumers are still not very accepting of fully-automated restaurant concepts. Operators should lean into consumer-friendly tech solutions such as pre-ordering options and tableside payments for sit-down meals, but they should not yet do away with human-derived hospitality."
- Jill Failla, Foodservice Analyst
This Report will cover the following areas:
- Many consumers still prefer humans to kiosks
- There’s low consumer interest in fully automated restaurants
- Legislation creates growing barrier to seamless technology
- Mobile app-based loyalty programs offer a huge opportunity for personalization
- On-premise tech meets consumers’ growing need for speed
- Pre-ordering and pre-payment service for dine-in could boost FSR business
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