“Businesses have a lot to think about when it comes to the broad concept of ethical retailing, with issues ranging from sustainability and efforts to counter climate change to social aspects such as equality and diversity. The current cost-of-living crisis has moved these issues down the priority list for many consumers, but increasing legislation and regulation are compelling companies to act. As and when the economic squeeze relents, and the effects of climate change continue to increase, consumers’ consideration of ethical and sustainability issues is going to rise.
The internet, social media and even the metaverse give retailers no place to hide and consumers will be increasingly prepared to call out and act against companies that flout the rules. Retailers should be looking for ways to go above and beyond the minimum requirements, providing consumers with transparent and measurable insights into how they are working towards and achieving their CSR and ESG targets.”
– Natalie Macmillan, Senior European Retail Analyst
Key issues covered in this Report:
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